How to cancel Netlify

Before you cancel

Export first

• The deployed files of any successful deploy: Open the deploy's detail page and select Download in the header; when the ZIP is ready, select Download ready. Single files can be downloaded from the Deploy file browser (ZIP). Successful deploys only. A deleted deploy's artifacts (URLs, deploy logs, functions) can't be accessed, so download before deleting a team docs.netlify.com
• Invoices: A Team Owner or Billing Admin goes to Usage & billing, then Billing details, and finds the list under Invoices. Enterprise teams find invoices on the Organization's billing dashboard docs.netlify.com

What happens to your data

Self-serve agreement: after termination, Customer Data stays available for electronic retrieval for 30 days; after that Netlify may, but is not obligated to, delete it.

What you lose

• Team sites, which go offline when the team is deleted
• DNS zones set up in Netlify (deleted)
• Domains bought through Netlify (locked)
• Unused monthly plan credits, including rollover credits, once a downgrade takes effect
• Deploys you delete, with their URLs, logs and functions
• After deleting your user: every team you own, and access to Netlify without help from support

Cancel, by who bills you

Pick the route for whoever charges you: the name on your card statement or receipt tells you.

Questions people ask

Keep it for less

Before cancelling, check whether one of these does the job. Offers change and differ by account.

• Free plan The Free plan has a 300-credit monthly limit; when a site reaches its limits it pauses until the next billing cycle instead of charging you netlify.com docs.netlify.com
• Cheaper plan Move Pro down to Personal, or lower a Pro plan's monthly credit tier: in Usage & billing, Plan details. A lower credit tier applies at the end of the current billing cycle docs.netlify.com docs.netlify.com
• Fewer seats Legacy plans bill per active member: a Team Owner removes people with Options, then Remove from team, and a mid-cycle seat removal is credited, prorated, on the invoice. Credit-based Pro already includes unlimited members docs.netlify.com docs.netlify.com
• Discount program Qualifying open-source projects can get the Netlify Open Source plan, with monthly credits, free production deploys and unlimited team members netlify.com

Cheaper ways to get the same job done

Stackcut prices the alternatives to Netlify from public list prices.

For AI agents

• The person signs in and handles any two-factor code; an agent should never ask for a password.
• Only a Team Owner can change the plan or turn auto recharge on or off
• Auto recharge is off by default, but if someone turned it on it keeps buying credits with the saved card until disabled
• Free and Legacy Starter teams can't be deleted: downgrade paid teams to Free, or delete your user account
• Disabling a project takes it offline and stops it using build minutes, functions and bandwidth; it can be re-enabled any time
• Deleting deploys does not reduce costs
• A payment method can only be removed after adding another one or downgrading to the Free plan
• Moving a team from a Legacy plan to a credit-based plan is permanent
• Netlify's docs send cancelling questions to its Support Guide on the Netlify forums; the delete steps here come from that guide

Get this plan as data: get_exit_plan on the Stackcut MCP (stackcut.io/mcp), or /exits/netlify.json. After using a guide, send structured report_guide_feedback for matching or changed steps, missing billing routes or human handoffs; keep unknown language and market omitted. Confirm with the person before the final click, and report the outcome with report_action_outcome, using the exact packet_revision and route_id returned by the plan.

Or give your agent the stackcut-leave skill (a zip): it exports first, walks the steps, stops when the page doesn't match, and leaves the final click to the person.

Delete your account (separate from cancelling)

Cancelling stops the payments; deleting removes the account and its data. Delete-account page (rated easy).

Link from JustDeleteMe (MIT).

Sources

1. Change your pricing plan As a Team Owner, to change your team plan: (who can change the plan)
2. Change your pricing plan Go to Usage & billing > Plan details. Select the Change team plan button and choose and confirm your new plan. (the downgrade steps)
3. Change your pricing plan When you downgrade your pricing plan, your new plan takes effect at the start of the next billing cycle. (when a downgrade takes effect)
4. Change your pricing plan Any unused monthly plan credits, including rollover credits, are removed from your account once the downgrade takes effect. (credits lost on downgrade)
5. Change your pricing plan Credits from credit packs or auto recharge aren't affected and remain available. (purchased credits stay)
6. Configure auto recharge To enable or disable auto recharge, you must be a Team Owner. (who can turn off auto recharge)
7. Configure auto recharge Under Current services and Credit balance, choose Configure auto recharge. (where auto recharge is turned off)
8. Configure auto recharge Choose Disabled and confirm the changes. (disabling auto recharge)
9. Configure auto recharge your team will use the payment details saved for your team until one of the following happens (auto recharge keeps charging the saved card until disabled or the cycle resets)
10. Billing FAQ for Credit-based plans you can choose the free plan, or keep the Personal or Pro plan and disable auto recharge if it was turned on (what keeps costs under control)
11. Billing FAQ for Credit-based plans Once your monthly credit allotment is used up for all web projects on your team, all of your web projects (sites/apps) are paused (projects pause when credits run out)
12. Billing FAQ for Credit-based plans visit our Forums for a verified Support Guide on how to cancel an account. (the docs point to the forum Support Guide for cancelling)
13. Manage payments Payments for Credit-based plans are scheduled at the start of each monthly billing cycle, which is customized for when you started your pricing plan. (when plans are charged)
14. Manage payments To remove a payment method you must either have another payment method added or downgrade your plan to the free plan. (removing a payment method)
15. Manage payments Under Invoices, you will find a list of your team's invoices. (where invoices are)
16. Self-Serve Subscription Agreement Your subscription term will automatically renew for successive periods of the same duration, unless terminated as permitted below. (auto-renewal)
17. Self-Serve Subscription Agreement any termination via the Customer's admin panel must be done at least one (1) day prior to the end of the then-current subscription term (the 1-day deadline in the admin panel)
18. Self-Serve Subscription Agreement any termination not completed via the Customer's admin panel must be done by written notice at least ten (10) days prior to the end of the then-current subscription term (the 10-day written notice)
19. Self-Serve Subscription Agreement All fees are non-cancelable and non-refundable, including in case of Customer's termination of the subscription term. (no refunds)
20. Self-Serve Subscription Agreement Following any termination, however, Customer will continue to have access to the Paid Plan Services through the end of Customer's then-current subscription term. (access until the end of the term)
21. Self-Serve Subscription Agreement Upon termination, Netlify will make all Customer Data available to Customer for electronic retrieval for a period of thirty (30) days (the 30-day retrieval window)
22. Self-Serve Subscription Agreement but thereafter Netlify may, but is not obligated to, delete stored Customer Data. (data may be deleted after 30 days)
23. Self-Serve Subscription Agreement If a Customer's use exceeds the Services capacity applicable to the Customer's selected Paid Plan, Customer will incur and agrees to pay additional fees that reflect actual usage (usage beyond a paid plan can be billed)
24. [Support Guide] How to cancel an account (Netlify Support Forums) To delete your team, go to your Team Settings, and scroll to the bottom to click the red Delete team button. (deleting a team)
25. [Support Guide] How to cancel an account (Netlify Support Forums) If your team is a Free or Starter plan team, you won't be able to delete it. (Free teams can't be deleted)
26. [Support Guide] How to cancel an account (Netlify Support Forums) The only way to delete your Free or Starter team is to delete your user account, see below. (deleting the user removes a Free team)
27. [Support Guide] How to cancel an account (Netlify Support Forums) To delete your user account, click on your avatar at the top right and select User settings. Scroll to the bottom to click the red Delete user button. (deleting your user)
28. [Support Guide] How to cancel an account (Netlify Support Forums) All team sites will be taken offline. (sites go offline)
29. [Support Guide] How to cancel an account (Netlify Support Forums) Any DNS zones you've set up will be deleted. (DNS zones are deleted)
30. [Support Guide] How to cancel an account (Netlify Support Forums) Domains purchased through Netlify will be locked. (Netlify-bought domains are locked)
31. [Support Guide] How to cancel an account (Netlify Support Forums) You will no longer have access to Netlify without help from support. (what deleting your user loses)
32. [Support Guide] How to cancel an account (Netlify Support Forums) Teams you own will be deleted. (deleting your user deletes your teams)
33. Enterprise Master Subscription Agreement automatically renew for subsequent Subscription Terms equivalent in length to the then-expiring Subscription Term (Enterprise auto-renewal)
34. Enterprise Master Subscription Agreement unless either party gives the other party written notice of its intent not to renew at least 60 (sixty) days prior to the end of the then-current term (the 60-day non-renewal notice)
35. Enterprise Master Subscription Agreement all commitments under this Agreement and/or an Order Form are non-cancellable, non-refundable and cannot be decreased during the Subscription Term (Enterprise commitments for the full term)
36. Enterprise Master Subscription Agreement electronic mail to legal@netlify.com (where legal notices go)
37. Enterprise Master Subscription Agreement electronic mail to support@netlify.com (where other notices go)
38. Disable project Netlify allows you to disable your projects to take them offline while keeping your existing configuration. (what disabling a project does)
39. Disable project This is also an effective way to stop consuming resources like build minutes, functions or bandwidth. (disabling stops usage)
40. Disable project Go to Project configuration > Configuration > Danger zone and select Disable project. (where to disable a project)
41. Pricing 300 credit limit / month (the Free plan limit)
42. Pricing When a site reaches its monthly usage limits, it enters a paused state until the start of the next billing cycle. (sites pause instead of billing)
43. Pricing includes generous monthly credits, free production deploys, and unlimited team members for qualifying projects (the Open Source plan)
44. Billing FAQ for Legacy plans By using the Free plan, you can ensure you won't incur charges. (the Free plan never charges)
45. Billing FAQ for Legacy plans For scheduled team plan downgrades, the downgrade is scheduled to take effect at the end of your billing cycle. (when a Legacy downgrade applies)
46. Billing FAQ for Legacy plans Each package purchase is applied to a running balance for the team and combined in a single payment at the end of the billing cycle. (Legacy usage packages are billed at cycle end)
47. Terms of Use are governed by the the Self-Serve Subscription Agreement or the Enterprise Master Subscription Agreement, as applicable. (which agreement applies)
48. Billing FAQ for Legacy plans The Team Owner is billed based on the number of active members, your team plan's member limit, and your team's usage. (Legacy plans bill per member)
49. Billing FAQ for Legacy plans For items charged monthly in advance, downgrading or removing the item mid-cycle results in a prorated credit applied to any other charges in the invoice. (prorated credit for removed seats)
50. Manage team members To remove a team member, select Options > Remove from team. (removing a member)
51. Manage team members On the Credit Pro plan, team member seats are unlimited and included starting in the base $20/month plan at no additional cost. (Pro includes unlimited members)
52. Manage deploys In the deploy detail page header for a successful deploy, select Download. (downloading a deploy)
53. Manage deploys When the ZIP finishes generating, select Download ready to download the deploy. (the ZIP format)
54. Manage deploys Once a deploy is deleted, you cannot access any artifacts associated with the deploy, including URLs (deleted deploys are gone)
55. Manage deploys deleting a deploy is permanent and does not reduce costs for your Netlify team (deleting deploys doesn't cut costs)
56. Billing FAQ for Credit-based plans If you downgrade, your new monthly credits will not take effect until the end of your current billing cycle. (when a lower credit tier applies)
57. Billing FAQ for Legacy plans You cannot revert to a Legacy plan from a Credit-based plan for a team. (moving to credit-based is permanent)
58. Enterprise Master Subscription Agreement courier or U.S. mail to 101 2nd Street San Francisco, CA 94105, Attn: Legal dept (the postal address for legal notices)
59. Self-Serve Subscription Agreement You may contact us by sending correspondence to the foregoing address or by emailing us at support@netlify.com. (where written notice can be sent on self-serve plans)

Not confirmed yet

• What Plan details shows after a downgrade is scheduled, and what confirms a team or user deletion, is not documented
• The team and user deletion steps come from Netlify's Support Guide on its own forum (linked from the billing FAQ); the docs have no separate page for them
• The Enterprise agreement doesn't say whether a non-renewal notice goes to the legal or the support address, or how long Enterprise data is kept after termination
• Whether Netlify is also sold through a cloud marketplace is not documented on the pages read

Independent re-check, 2026-09-29

A second reviewer re-read the official pages and corrected what was wrong or missing. The JSON lists what changed.

Checked against official help pages, 2026-09-29. Cancel flows change: if this one did, tell us at support@stackcut.io. Stackcut Exits is open data (CC BY 4.0).