{
 "id": "netlify",
 "name": "Netlify",
 "category": "developer_tools",
 "website": "https://www.netlify.com",
 "domains": [
  "netlify.com",
  "netlify.app"
 ],
 "summary": "A Team Owner downgrades to Free in Usage & billing, Plan details (Change team plan; effective next billing cycle) and disables auto recharge. Paid teams can be deleted in Team settings; Free teams only by deleting your user. Enterprise contracts auto-renew unless written notice comes 60 days before term end.",
 "routes": [
  {
   "channel": "direct_web",
   "label": "Downgrade to Free (stops charges)",
   "applies_to": "Personal and Pro team plans billed by card (credit-based plans, and Legacy plans still on per-member pricing)",
   "who": "A Team Owner",
   "method": "self_serve",
   "start_url": "https://app.netlify.com",
   "steps": [
    {
     "do": "Sign in as a Team Owner, open the team dashboard and go to Usage & billing, then Plan details",
     "expect": "Change team plan"
    },
    {
     "do": "Select Change team plan, choose the Free plan and confirm it",
     "expect": null
    },
    {
     "do": "If auto recharge was turned on: in Usage & billing, under Current services and Credit balance, choose Configure auto recharge",
     "expect": "Disabled"
    },
    {
     "do": "Choose Disabled and confirm the changes",
     "expect": null
    },
    {
     "do": "Optional: take unused projects offline so they stop using credits: in each project open Project configuration, then Configuration, then Danger zone, and select Disable project",
     "expect": null
    },
    {
     "do": "Repeat for every team you own that is on a paid plan",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "The Free plan takes effect at the start of the next billing cycle (Legacy plans: at the end of the current cycle). Unused monthly plan credits, including rollover credits, are removed then; credit-pack and auto-recharge credits stay",
   "notice": "Self-serve paid plans renew automatically each term; a termination in the admin panel must be done at least 1 day before the end of the term (10 days if by written notice instead, which the agreement says can be emailed to support@netlify.com)",
   "refund": "All fees are non-cancelable and non-refundable, including when you terminate",
   "fees": "Credit-based plans are paid at the start of each monthly cycle and pause projects when credits run out instead of billing overage, unless auto recharge is on (it buys credits with the saved payment method until disabled or the cycle resets). Legacy plans: extra usage packages are charged together at the end of the cycle",
   "source_ids": [
    "s1",
    "s2",
    "s3",
    "s4",
    "s5",
    "s6",
    "s7",
    "s8",
    "s9",
    "s10",
    "s11",
    "s13",
    "s16",
    "s17",
    "s18",
    "s19",
    "s39",
    "s40",
    "s41",
    "s46",
    "s47",
    "s23",
    "s60"
   ]
  },
  {
   "channel": "direct_web",
   "label": "Delete a team or your user",
   "applies_to": "Closing Netlify entirely. Paid teams can be deleted; Free (and Legacy Starter) teams can only be removed by deleting your user account",
   "who": "A Team Owner (team deletion); the user themselves (user deletion)",
   "method": "self_serve",
   "start_url": "https://app.netlify.com",
   "steps": [
    {
     "do": "Download anything you need first (deploy ZIPs, invoices)",
     "expect": null
    },
    {
     "do": "For a paid team: open Team settings, scroll to the bottom and click the red Delete team button",
     "expect": null
    },
    {
     "do": "For a Free or Starter team: click your avatar at the top right, select User settings, scroll to the bottom and click the red Delete user button",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "All team sites are taken offline, DNS zones set up in Netlify are deleted and domains bought through Netlify are locked. Deleting your user also deletes the teams you own",
   "notice": "A paid term can be terminated in the admin panel up to 1 day before it ends; after terminating you keep access to paid services until the end of the current term",
   "refund": "All fees are non-cancelable and non-refundable, including when you terminate",
   "fees": null,
   "source_ids": [
    "s12",
    "s17",
    "s19",
    "s20",
    "s25",
    "s26",
    "s27",
    "s28",
    "s29",
    "s30",
    "s31",
    "s33"
   ]
  },
  {
   "channel": "sales_contract",
   "applies_to": "Enterprise plans under the Enterprise Master Subscription Agreement and an Order Form",
   "who": "The customer, by written notice to Netlify",
   "method": "email",
   "start_url": null,
   "steps": [
    {
     "do": "Check your Order Form for the current Subscription Term's end date",
     "expect": null
    },
    {
     "do": "Send written notice that you don't intend to renew at least 60 days before the term ends. The agreement lists legal@netlify.com, or courier or U.S. mail to 101 2nd Street, San Francisco, CA 94105, Attn: Legal dept, for legal notices, and support@netlify.com for other notices",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "At the end of the current Subscription Term",
   "notice": "Written notice of non-renewal at least 60 days before the end of the current term; otherwise it renews automatically for a term of the same length",
   "refund": "Commitments are non-cancellable and non-refundable",
   "fees": "Commitments under the agreement or an Order Form can't be decreased during the Subscription Term",
   "source_ids": [
    "s34",
    "s35",
    "s36",
    "s37",
    "s38",
    "s48",
    "s59"
   ]
  }
 ],
 "pay_less": [
  {
   "type": "free_plan",
   "what": "The Free plan has a 300-credit monthly limit; when a site reaches its limits it pauses until the next billing cycle instead of charging you",
   "evidence": "documented",
   "source_ids": [
    "s42",
    "s43",
    "s45"
   ]
  },
  {
   "type": "downgrade",
   "what": "Move Pro down to Personal, or lower a Pro plan's monthly credit tier: in Usage & billing, Plan details. A lower credit tier applies at the end of the current billing cycle",
   "evidence": "documented",
   "source_ids": [
    "s2",
    "s3",
    "s57"
   ]
  },
  {
   "type": "seat_reduction",
   "what": "Legacy plans bill per active member: a Team Owner removes people with Options, then Remove from team, and a mid-cycle seat removal is credited, prorated, on the invoice. Credit-based Pro already includes unlimited members",
   "evidence": "documented",
   "source_ids": [
    "s49",
    "s50",
    "s51",
    "s52"
   ]
  },
  {
   "type": "discount_program",
   "what": "Qualifying open-source projects can get the Netlify Open Source plan, with monthly credits, free production deploys and unlimited team members",
   "evidence": "documented",
   "source_ids": [
    "s44"
   ]
  }
 ],
 "export": [
  {
   "data": "The deployed files of any successful deploy",
   "how": "Open the deploy's detail page and select Download in the header; when the ZIP is ready, select Download ready. Single files can be downloaded from the Deploy file browser",
   "format": "ZIP",
   "limits": "Successful deploys only. A deleted deploy's artifacts (URLs, deploy logs, functions) can't be accessed, so download before deleting a team",
   "source_ids": [
    "s53",
    "s54",
    "s55"
   ]
  },
  {
   "data": "Invoices",
   "how": "A Team Owner or Billing Admin goes to Usage & billing, then Billing details, and finds the list under Invoices",
   "format": null,
   "limits": "Enterprise teams find invoices on the Organization's billing dashboard",
   "source_ids": [
    "s14",
    "s15"
   ]
  }
 ],
 "after_cancel": {
  "access_until": "A downgrade to Free applies at the start of the next billing cycle; after terminating a paid term you keep paid services until the term ends. Deleting a team takes its sites offline",
  "data_kept": "Self-serve agreement: after termination, Customer Data stays available for electronic retrieval for 30 days; after that Netlify may, but is not obligated to, delete it",
  "you_lose": [
   "Team sites, which go offline when the team is deleted",
   "DNS zones set up in Netlify (deleted)",
   "Domains bought through Netlify (locked)",
   "Unused monthly plan credits, including rollover credits, once a downgrade takes effect",
   "Deploys you delete, with their URLs, logs and functions",
   "After deleting your user: every team you own, and access to Netlify without help from support"
  ]
 },
 "agent_notes": {
  "sign_in_needed": true,
  "phone_or_chat_only": false,
  "retention_step": null,
  "tips": [
   "Only a Team Owner can change the plan or turn auto recharge on or off",
   "Auto recharge is off by default, but if someone turned it on it keeps buying credits with the saved card until disabled",
   "Free and Legacy Starter teams can't be deleted: downgrade paid teams to Free, or delete your user account",
   "Disabling a project takes it offline and stops it using build minutes, functions and bandwidth; it can be re-enabled any time",
   "Deleting deploys does not reduce costs",
   "A payment method can only be removed after adding another one or downgrading to the Free plan",
   "Moving a team from a Legacy plan to a credit-based plan is permanent",
   "Netlify's docs send cancelling questions to its Support Guide on the Netlify forums; the delete steps here come from that guide"
  ]
 },
 "sources": [
  {
   "id": "s1",
   "url": "https://docs.netlify.com/manage/accounts-and-billing/billing/change-your-pricing-plan/",
   "title": "Change your pricing plan",
   "publisher": "vendor",
   "quote": "As a Team Owner, to change your team plan:",
   "supports": "who can change the plan"
  },
  {
   "id": "s2",
   "url": "https://docs.netlify.com/manage/accounts-and-billing/billing/change-your-pricing-plan/",
   "title": "Change your pricing plan",
   "publisher": "vendor",
   "quote": "Go to Usage & billing > Plan details. Select the Change team plan button and choose and confirm your new plan.",
   "supports": "the downgrade steps"
  },
  {
   "id": "s3",
   "url": "https://docs.netlify.com/manage/accounts-and-billing/billing/change-your-pricing-plan/",
   "title": "Change your pricing plan",
   "publisher": "vendor",
   "quote": "When you downgrade your pricing plan, your new plan takes effect at the start of the next billing cycle.",
   "supports": "when a downgrade takes effect"
  },
  {
   "id": "s4",
   "url": "https://docs.netlify.com/manage/accounts-and-billing/billing/change-your-pricing-plan/",
   "title": "Change your pricing plan",
   "publisher": "vendor",
   "quote": "Any unused monthly plan credits, including rollover credits, are removed from your account once the downgrade takes effect.",
   "supports": "credits lost on downgrade"
  },
  {
   "id": "s5",
   "url": "https://docs.netlify.com/manage/accounts-and-billing/billing/change-your-pricing-plan/",
   "title": "Change your pricing plan",
   "publisher": "vendor",
   "quote": "Credits from credit packs or auto recharge aren't affected and remain available.",
   "supports": "purchased credits stay"
  },
  {
   "id": "s6",
   "url": "https://docs.netlify.com/manage/accounts-and-billing/billing/billing-for-credit-based-plans/configure-auto-recharge/",
   "title": "Configure auto recharge",
   "publisher": "vendor",
   "quote": "To enable or disable auto recharge, you must be a Team Owner.",
   "supports": "who can turn off auto recharge"
  },
  {
   "id": "s7",
   "url": "https://docs.netlify.com/manage/accounts-and-billing/billing/billing-for-credit-based-plans/configure-auto-recharge/",
   "title": "Configure auto recharge",
   "publisher": "vendor",
   "quote": "Under Current services and Credit balance, choose Configure auto recharge.",
   "supports": "where auto recharge is turned off"
  },
  {
   "id": "s8",
   "url": "https://docs.netlify.com/manage/accounts-and-billing/billing/billing-for-credit-based-plans/configure-auto-recharge/",
   "title": "Configure auto recharge",
   "publisher": "vendor",
   "quote": "Choose Disabled and confirm the changes.",
   "supports": "disabling auto recharge"
  },
  {
   "id": "s9",
   "url": "https://docs.netlify.com/manage/accounts-and-billing/billing/billing-for-credit-based-plans/configure-auto-recharge/",
   "title": "Configure auto recharge",
   "publisher": "vendor",
   "quote": "your team will use the payment details saved for your team until one of the following happens",
   "supports": "auto recharge keeps charging the saved card until disabled or the cycle resets"
  },
  {
   "id": "s10",
   "url": "https://docs.netlify.com/manage/accounts-and-billing/billing/billing-for-credit-based-plans/billing-faq-for-credit-based-plans/",
   "title": "Billing FAQ for Credit-based plans",
   "publisher": "vendor",
   "quote": "you can choose the free plan, or keep the Personal or Pro plan and disable auto recharge if it was turned on",
   "supports": "what keeps costs under control"
  },
  {
   "id": "s11",
   "url": "https://docs.netlify.com/manage/accounts-and-billing/billing/billing-for-credit-based-plans/billing-faq-for-credit-based-plans/",
   "title": "Billing FAQ for Credit-based plans",
   "publisher": "vendor",
   "quote": "Once your monthly credit allotment is used up for all web projects on your team, all of your web projects (sites/apps) are paused",
   "supports": "projects pause when credits run out"
  },
  {
   "id": "s12",
   "url": "https://docs.netlify.com/manage/accounts-and-billing/billing/billing-for-credit-based-plans/billing-faq-for-credit-based-plans/",
   "title": "Billing FAQ for Credit-based plans",
   "publisher": "vendor",
   "quote": "visit our Forums for a verified Support Guide on how to cancel an account.",
   "supports": "the docs point to the forum Support Guide for cancelling"
  },
  {
   "id": "s13",
   "url": "https://docs.netlify.com/manage/accounts-and-billing/billing/manage-payments/",
   "title": "Manage payments",
   "publisher": "vendor",
   "quote": "Payments for Credit-based plans are scheduled at the start of each monthly billing cycle, which is customized for when you started your pricing plan.",
   "supports": "when plans are charged"
  },
  {
   "id": "s14",
   "url": "https://docs.netlify.com/manage/accounts-and-billing/billing/manage-payments/",
   "title": "Manage payments",
   "publisher": "vendor",
   "quote": "To remove a payment method you must either have another payment method added or downgrade your plan to the free plan.",
   "supports": "removing a payment method"
  },
  {
   "id": "s15",
   "url": "https://docs.netlify.com/manage/accounts-and-billing/billing/manage-payments/",
   "title": "Manage payments",
   "publisher": "vendor",
   "quote": "Under Invoices, you will find a list of your team's invoices.",
   "supports": "where invoices are"
  },
  {
   "id": "s16",
   "url": "https://www.netlify.com/legal/self-serve-subscription-agreement/",
   "title": "Self-Serve Subscription Agreement",
   "publisher": "vendor",
   "quote": "Your subscription term will automatically renew for successive periods of the same duration, unless terminated as permitted below.",
   "supports": "auto-renewal"
  },
  {
   "id": "s17",
   "url": "https://www.netlify.com/legal/self-serve-subscription-agreement/",
   "title": "Self-Serve Subscription Agreement",
   "publisher": "vendor",
   "quote": "any termination via the Customer's admin panel must be done at least one (1) day prior to the end of the then-current subscription term",
   "supports": "the 1-day deadline in the admin panel"
  },
  {
   "id": "s18",
   "url": "https://www.netlify.com/legal/self-serve-subscription-agreement/",
   "title": "Self-Serve Subscription Agreement",
   "publisher": "vendor",
   "quote": "any termination not completed via the Customer's admin panel must be done by written notice at least ten (10) days prior to the end of the then-current subscription term",
   "supports": "the 10-day written notice"
  },
  {
   "id": "s19",
   "url": "https://www.netlify.com/legal/self-serve-subscription-agreement/",
   "title": "Self-Serve Subscription Agreement",
   "publisher": "vendor",
   "quote": "All fees are non-cancelable and non-refundable, including in case of Customer's termination of the subscription term.",
   "supports": "no refunds"
  },
  {
   "id": "s20",
   "url": "https://www.netlify.com/legal/self-serve-subscription-agreement/",
   "title": "Self-Serve Subscription Agreement",
   "publisher": "vendor",
   "quote": "Following any termination, however, Customer will continue to have access to the Paid Plan Services through the end of Customer's then-current subscription term.",
   "supports": "access until the end of the term"
  },
  {
   "id": "s21",
   "url": "https://www.netlify.com/legal/self-serve-subscription-agreement/",
   "title": "Self-Serve Subscription Agreement",
   "publisher": "vendor",
   "quote": "Upon termination, Netlify will make all Customer Data available to Customer for electronic retrieval for a period of thirty (30) days",
   "supports": "the 30-day retrieval window"
  },
  {
   "id": "s22",
   "url": "https://www.netlify.com/legal/self-serve-subscription-agreement/",
   "title": "Self-Serve Subscription Agreement",
   "publisher": "vendor",
   "quote": "but thereafter Netlify may, but is not obligated to, delete stored Customer Data.",
   "supports": "data may be deleted after 30 days"
  },
  {
   "id": "s23",
   "url": "https://www.netlify.com/legal/self-serve-subscription-agreement/",
   "title": "Self-Serve Subscription Agreement",
   "publisher": "vendor",
   "quote": "If a Customer's use exceeds the Services capacity applicable to the Customer's selected Paid Plan, Customer will incur and agrees to pay additional fees that reflect actual usage",
   "supports": "usage beyond a paid plan can be billed"
  },
  {
   "id": "s25",
   "url": "https://answers.netlify.com/t/support-guide-how-to-cancel-an-account/10856",
   "title": "[Support Guide] How to cancel an account (Netlify Support Forums)",
   "publisher": "vendor",
   "quote": "To delete your team, go to your Team Settings, and scroll to the bottom to click the red Delete team button.",
   "supports": "deleting a team"
  },
  {
   "id": "s26",
   "url": "https://answers.netlify.com/t/support-guide-how-to-cancel-an-account/10856",
   "title": "[Support Guide] How to cancel an account (Netlify Support Forums)",
   "publisher": "vendor",
   "quote": "If your team is a Free or Starter plan team, you won't be able to delete it.",
   "supports": "Free teams can't be deleted"
  },
  {
   "id": "s27",
   "url": "https://answers.netlify.com/t/support-guide-how-to-cancel-an-account/10856",
   "title": "[Support Guide] How to cancel an account (Netlify Support Forums)",
   "publisher": "vendor",
   "quote": "The only way to delete your Free or Starter team is to delete your user account, see below.",
   "supports": "deleting the user removes a Free team"
  },
  {
   "id": "s28",
   "url": "https://answers.netlify.com/t/support-guide-how-to-cancel-an-account/10856",
   "title": "[Support Guide] How to cancel an account (Netlify Support Forums)",
   "publisher": "vendor",
   "quote": "To delete your user account, click on your avatar at the top right and select User settings. Scroll to the bottom to click the red Delete user button.",
   "supports": "deleting your user"
  },
  {
   "id": "s29",
   "url": "https://answers.netlify.com/t/support-guide-how-to-cancel-an-account/10856",
   "title": "[Support Guide] How to cancel an account (Netlify Support Forums)",
   "publisher": "vendor",
   "quote": "All team sites will be taken offline.",
   "supports": "sites go offline"
  },
  {
   "id": "s30",
   "url": "https://answers.netlify.com/t/support-guide-how-to-cancel-an-account/10856",
   "title": "[Support Guide] How to cancel an account (Netlify Support Forums)",
   "publisher": "vendor",
   "quote": "Any DNS zones you've set up will be deleted.",
   "supports": "DNS zones are deleted"
  },
  {
   "id": "s31",
   "url": "https://answers.netlify.com/t/support-guide-how-to-cancel-an-account/10856",
   "title": "[Support Guide] How to cancel an account (Netlify Support Forums)",
   "publisher": "vendor",
   "quote": "Domains purchased through Netlify will be locked.",
   "supports": "Netlify-bought domains are locked"
  },
  {
   "id": "s32",
   "url": "https://answers.netlify.com/t/support-guide-how-to-cancel-an-account/10856",
   "title": "[Support Guide] How to cancel an account (Netlify Support Forums)",
   "publisher": "vendor",
   "quote": "You will no longer have access to Netlify without help from support.",
   "supports": "what deleting your user loses"
  },
  {
   "id": "s33",
   "url": "https://answers.netlify.com/t/support-guide-how-to-cancel-an-account/10856",
   "title": "[Support Guide] How to cancel an account (Netlify Support Forums)",
   "publisher": "vendor",
   "quote": "Teams you own will be deleted.",
   "supports": "deleting your user deletes your teams"
  },
  {
   "id": "s34",
   "url": "https://www.netlify.com/legal/enterprise-master-subscription-agreement/",
   "title": "Enterprise Master Subscription Agreement",
   "publisher": "vendor",
   "quote": "automatically renew for subsequent Subscription Terms equivalent in length to the then-expiring Subscription Term",
   "supports": "Enterprise auto-renewal"
  },
  {
   "id": "s35",
   "url": "https://www.netlify.com/legal/enterprise-master-subscription-agreement/",
   "title": "Enterprise Master Subscription Agreement",
   "publisher": "vendor",
   "quote": "unless either party gives the other party written notice of its intent not to renew at least 60 (sixty) days prior to the end of the then-current term",
   "supports": "the 60-day non-renewal notice"
  },
  {
   "id": "s36",
   "url": "https://www.netlify.com/legal/enterprise-master-subscription-agreement/",
   "title": "Enterprise Master Subscription Agreement",
   "publisher": "vendor",
   "quote": "all commitments under this Agreement and/or an Order Form are non-cancellable, non-refundable and cannot be decreased during the Subscription Term",
   "supports": "Enterprise commitments for the full term"
  },
  {
   "id": "s37",
   "url": "https://www.netlify.com/legal/enterprise-master-subscription-agreement/",
   "title": "Enterprise Master Subscription Agreement",
   "publisher": "vendor",
   "quote": "electronic mail to legal@netlify.com",
   "supports": "where legal notices go"
  },
  {
   "id": "s38",
   "url": "https://www.netlify.com/legal/enterprise-master-subscription-agreement/",
   "title": "Enterprise Master Subscription Agreement",
   "publisher": "vendor",
   "quote": "electronic mail to support@netlify.com",
   "supports": "where other notices go"
  },
  {
   "id": "s39",
   "url": "https://docs.netlify.com/manage/projects/disable-project/",
   "title": "Disable project",
   "publisher": "vendor",
   "quote": "Netlify allows you to disable your projects to take them offline while keeping your existing configuration.",
   "supports": "what disabling a project does"
  },
  {
   "id": "s40",
   "url": "https://docs.netlify.com/manage/projects/disable-project/",
   "title": "Disable project",
   "publisher": "vendor",
   "quote": "This is also an effective way to stop consuming resources like build minutes, functions or bandwidth.",
   "supports": "disabling stops usage"
  },
  {
   "id": "s41",
   "url": "https://docs.netlify.com/manage/projects/disable-project/",
   "title": "Disable project",
   "publisher": "vendor",
   "quote": "Go to Project configuration > Configuration > Danger zone and select Disable project.",
   "supports": "where to disable a project"
  },
  {
   "id": "s42",
   "url": "https://www.netlify.com/pricing/",
   "title": "Pricing",
   "publisher": "vendor",
   "quote": "300 credit limit / month",
   "supports": "the Free plan limit"
  },
  {
   "id": "s43",
   "url": "https://www.netlify.com/pricing/",
   "title": "Pricing",
   "publisher": "vendor",
   "quote": "When a site reaches its monthly usage limits, it enters a paused state until the start of the next billing cycle.",
   "supports": "sites pause instead of billing"
  },
  {
   "id": "s44",
   "url": "https://www.netlify.com/pricing/",
   "title": "Pricing",
   "publisher": "vendor",
   "quote": "includes generous monthly credits, free production deploys, and unlimited team members for qualifying projects",
   "supports": "the Open Source plan"
  },
  {
   "id": "s45",
   "url": "https://docs.netlify.com/manage/accounts-and-billing/billing/billing-for-legacy-plans/billing-faq-for-legacy-plans/",
   "title": "Billing FAQ for Legacy plans",
   "publisher": "vendor",
   "quote": "By using the Free plan, you can ensure you won't incur charges.",
   "supports": "the Free plan never charges"
  },
  {
   "id": "s46",
   "url": "https://docs.netlify.com/manage/accounts-and-billing/billing/billing-for-legacy-plans/billing-faq-for-legacy-plans/",
   "title": "Billing FAQ for Legacy plans",
   "publisher": "vendor",
   "quote": "For scheduled team plan downgrades, the downgrade is scheduled to take effect at the end of your billing cycle.",
   "supports": "when a Legacy downgrade applies"
  },
  {
   "id": "s47",
   "url": "https://docs.netlify.com/manage/accounts-and-billing/billing/billing-for-legacy-plans/billing-faq-for-legacy-plans/",
   "title": "Billing FAQ for Legacy plans",
   "publisher": "vendor",
   "quote": "Each package purchase is applied to a running balance for the team and combined in a single payment at the end of the billing cycle.",
   "supports": "Legacy usage packages are billed at cycle end"
  },
  {
   "id": "s48",
   "url": "https://www.netlify.com/legal/terms-of-use/",
   "title": "Terms of Use",
   "publisher": "vendor",
   "quote": "are governed by the the Self-Serve Subscription Agreement or the Enterprise Master Subscription Agreement, as applicable.",
   "supports": "which agreement applies"
  },
  {
   "id": "s49",
   "url": "https://docs.netlify.com/manage/accounts-and-billing/billing/billing-for-legacy-plans/billing-faq-for-legacy-plans/",
   "title": "Billing FAQ for Legacy plans",
   "publisher": "vendor",
   "quote": "The Team Owner is billed based on the number of active members, your team plan's member limit, and your team's usage.",
   "supports": "Legacy plans bill per member"
  },
  {
   "id": "s50",
   "url": "https://docs.netlify.com/manage/accounts-and-billing/billing/billing-for-legacy-plans/billing-faq-for-legacy-plans/",
   "title": "Billing FAQ for Legacy plans",
   "publisher": "vendor",
   "quote": "For items charged monthly in advance, downgrading or removing the item mid-cycle results in a prorated credit applied to any other charges in the invoice.",
   "supports": "prorated credit for removed seats"
  },
  {
   "id": "s51",
   "url": "https://docs.netlify.com/manage/accounts-and-billing/team-management/manage-team-members/",
   "title": "Manage team members",
   "publisher": "vendor",
   "quote": "To remove a team member, select Options > Remove from team.",
   "supports": "removing a member"
  },
  {
   "id": "s52",
   "url": "https://docs.netlify.com/manage/accounts-and-billing/team-management/manage-team-members/",
   "title": "Manage team members",
   "publisher": "vendor",
   "quote": "On the Credit Pro plan, team member seats are unlimited and included starting in the base $20/month plan at no additional cost.",
   "supports": "Pro includes unlimited members"
  },
  {
   "id": "s53",
   "url": "https://docs.netlify.com/deploy/manage-deploys/manage-deploys-overview/",
   "title": "Manage deploys",
   "publisher": "vendor",
   "quote": "In the deploy detail page header for a successful deploy, select Download.",
   "supports": "downloading a deploy"
  },
  {
   "id": "s54",
   "url": "https://docs.netlify.com/deploy/manage-deploys/manage-deploys-overview/",
   "title": "Manage deploys",
   "publisher": "vendor",
   "quote": "When the ZIP finishes generating, select Download ready to download the deploy.",
   "supports": "the ZIP format"
  },
  {
   "id": "s55",
   "url": "https://docs.netlify.com/deploy/manage-deploys/manage-deploys-overview/",
   "title": "Manage deploys",
   "publisher": "vendor",
   "quote": "Once a deploy is deleted, you cannot access any artifacts associated with the deploy, including URLs",
   "supports": "deleted deploys are gone"
  },
  {
   "id": "s56",
   "url": "https://docs.netlify.com/deploy/manage-deploys/manage-deploys-overview/",
   "title": "Manage deploys",
   "publisher": "vendor",
   "quote": "deleting a deploy is permanent and does not reduce costs for your Netlify team",
   "supports": "deleting deploys doesn't cut costs"
  },
  {
   "id": "s57",
   "url": "https://docs.netlify.com/manage/accounts-and-billing/billing/billing-for-credit-based-plans/billing-faq-for-credit-based-plans/",
   "title": "Billing FAQ for Credit-based plans",
   "publisher": "vendor",
   "quote": "If you downgrade, your new monthly credits will not take effect until the end of your current billing cycle.",
   "supports": "when a lower credit tier applies"
  },
  {
   "id": "s58",
   "url": "https://docs.netlify.com/manage/accounts-and-billing/billing/billing-for-legacy-plans/billing-faq-for-legacy-plans/",
   "title": "Billing FAQ for Legacy plans",
   "publisher": "vendor",
   "quote": "You cannot revert to a Legacy plan from a Credit-based plan for a team.",
   "supports": "moving to credit-based is permanent"
  },
  {
   "id": "s59",
   "url": "https://www.netlify.com/legal/enterprise-master-subscription-agreement/",
   "title": "Enterprise Master Subscription Agreement",
   "publisher": "vendor",
   "quote": "courier or U.S. mail to 101 2nd Street San Francisco, CA 94105, Attn: Legal dept",
   "supports": "the postal address for legal notices"
  },
  {
   "id": "s60",
   "url": "https://www.netlify.com/legal/self-serve-subscription-agreement/",
   "title": "Self-Serve Subscription Agreement",
   "publisher": "vendor",
   "quote": "You may contact us by sending correspondence to the foregoing address or by emailing us at support@netlify.com.",
   "supports": "where written notice can be sent on self-serve plans"
  }
 ],
 "verification": {
  "level": "docs",
  "checked_on": "2026-09-29",
  "by": "stackcut-research",
  "unverified": [
   "What Plan details shows after a downgrade is scheduled, and what confirms a team or user deletion, is not documented",
   "The team and user deletion steps come from Netlify's Support Guide on its own forum (linked from the billing FAQ); the docs have no separate page for them",
   "The Enterprise agreement doesn't say whether a non-renewal notice goes to the legal or the support address, or how long Enterprise data is kept after termination",
   "Whether Netlify is also sold through a cloud marketplace is not documented on the pages read"
  ],
  "review": {
   "by": "stackcut-review",
   "on": "2026-09-29",
   "result": "fixed",
   "notes": [
    "Enterprise route: added the Legal dept postal address from the notices clause",
    "Self-serve notice: written notice can be emailed to support@netlify.com (agreement contact clause)"
   ]
  }
 },
 "delete_account": {
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 },
 "license": "CC-BY-4.0",
 "credit": "Stackcut Exits (https://stackcut.io/cancel), CC BY 4.0"
}