How to cancel Neon

Before you cancel

What happens to your data

Downgrading to Free doesn't delete data; above the Free storage limits, writes that add data fail. A deleted account can be reactivated within 30 days, then the account and all related data are permanently deleted. Deleted projects can be recovered for seven days.

What you lose

• Storage above the Free limits: writes that add data fail until you free space or upgrade
• Deleted projects and their computes, branches, databases and roles, once the seven-day recovery window ends
• API keys, even if you reactivate a deleted account within 30 days
• The account and all related data, 30 days after deleting the account

Cancel, by who bills you

Pick the route for whoever charges you: the name on your card statement or receipt tells you.

Questions people ask

Keep it for less

Before cancelling, check whether one of these does the job. Offers change and differ by account.

• Free plan Free plan: no monthly cost, with 1 GB of storage per project and 20 GB across all projects neon.com
• Discount program Venture-backed startups may apply for the Neon Startup Program neon.com
• Pay yearly Higher-volume customers may qualify for annual commits neon.com

For AI agents

• The person signs in and handles any two-factor code; an agent should never ask for a password.
• Removing all projects doesn't stop the plan fee. Downgrade to Free under Billing, then Change plan
• Before downgrading, remove any projects, branches or data above the Free plan's allowances
• Databases created through the Vercel-Managed Integration are billed by Vercel: change or delete them in Vercel's Storage settings
• Neon no longer bills through AWS Marketplace
• Legacy Enterprise plans need a support ticket to downgrade
• Deleted projects can be recovered within seven days. After that, deletion is permanent

Get this plan as data: get_exit_plan on the Stackcut MCP (stackcut.io/mcp), or /exits/neon.json. After using a guide, send structured report_guide_feedback for matching or changed steps, missing billing routes or human handoffs; keep unknown language and market omitted. Confirm with the person before the final click, and report the outcome with report_action_outcome, using the exact packet_revision and route_id returned by the plan.

Or give your agent the stackcut-leave skill (a zip): it exports first, walks the steps, stops when the page doesn't match, and leaves the final click to the person.

Sources

1. Manage billing If you're on a Neon paid plan, you need to downgrade to the Free plan to avoid further monthly charges. (downgrading to Free stops the monthly plan fee)
2. Manage billing Simply removing all Neon projects will not stop the monthly fee associated with your plan. (removing projects does not stop the fee)
3. Manage billing You will continue to be invoiced until you downgrade to Free. (invoices continue until the downgrade)
4. Manage billing Select your organization from the profile menu in the top-right of the console. (where to start the plan change)
5. Manage billing To downgrade from a legacy Enterprise plan, please open a support ticket. (legacy Enterprise downgrades go through support)
6. Plans The Free plan is limited to 1 GB of Postgres storage per project, and to 20 GB in total across all your projects. (Free plan storage limits)
7. Plans On Launch and Scale plans, you pay only for what you use; there's no minimum monthly fee. (paid plans are usage-billed with no minimum)
8. Plans None of these limits delete your data. (going over the Free limits does not delete data)
9. Plans causes operations that increase storage (inserts, updates, and deletes) to fail until you free space or upgrade (what happens over the storage cap)
10. Manage projects Deleting a project also deletes any computes, branches, databases, and roles that belong to the project. (what deleting a project removes)
11. Manage projects You can recover the project within seven days. (the recovery window)
12. Manage projects After the recovery period ends, deletion is permanent. (deletion becomes permanent)
13. Manage projects Select the project that you want to delete. (the first step of deleting a project)
14. Organizations Full control over the organization and all its projects, including billing, members, and settings. (the admin role controls billing)
15. Plans On the Free plan, there is no monthly cost. (the Free plan has no monthly cost)
16. Manage billing Select Billing from the menu. (the Billing menu step)
17. Manage billing Select Change plan. (the Change plan step)
18. Manage billing If you are downgrading your plan, you will be required to remove any projects, branches, or data that exceed your new plan allowances. (remove anything over the new plan's allowances first)
19. Manage billing Cancellation of a legacy Enterprise plan is handled according to the Master Subscription Agreement (MSA) outlined in the Customer Agreement. (legacy Enterprise cancellation follows the MSA)
20. Manage billing Invoices are charged automatically to your payment method on the first day of the month. (when invoices are charged)
21. AWS Marketplace Neon no longer supports billing through the AWS Marketplace. (no AWS Marketplace billing)
22. Accounts Delete your Neon account after leaving or deleting all orgs and projects. (account deletion prerequisite)
23. Accounts You'll receive a confirmation email. (account deletion confirmation)
24. Accounts If you change your mind, you can reactivate your account by logging in again within 30 days. (30-day reactivation window)
25. Accounts After 30 days, your account and all related data will be permanently deleted. (permanent deletion after 30 days)
26. Accounts Your personal info will be restored, though not your API keys. (API keys aren't restored)
27. Accounts Once you have no orgs left, you can then click Delete. (the Delete step)
28. Accounts Just click your profile avatar in the top-right and select Settings under Account. (where account settings are)
29. Vercel-Managed Integration with billing handled entirely inside Vercel (Vercel bills the integration)
30. Vercel-Managed Integration consolidate payment for Neon inside your Vercel invoice (Neon charges appear on the Vercel invoice)
31. Vercel-Managed Integration Find Delete Database section and confirm (the Delete Database step)
32. Vercel-Managed Integration Deleting from Vercel permanently removes the Neon project and all data. (deleting in Vercel is permanent)
33. Vercel-Managed Integration Storage → Settings → Change Configuration lets you resize compute, adjust scale-to-zero, or switch Neon plan tiers. (where to change the plan in Vercel)
34. Vercel-Managed Integration Changing your plan affects all databases in this integration, not just the current one. (plan changes apply to every database)
35. Plans Yes, venture-backed startups may apply for the Neon Startup Program. (the startup program)
36. Plans Higher-volume customers may qualify for annual commits. (annual commits)
37. Plans Invoices under $0.50 are not collected. (small invoices aren't collected)

Not confirmed yet

• When a downgrade to Free takes effect, and how the last usage invoice is calculated, aren't stated in Neon's billing docs
• How a downgrade is confirmed (an email or a status on the Billing page) isn't stated in Neon's billing docs
• Whether unused credits or open usage are refunded isn't stated in Neon's billing docs
• Steps to export database contents before deleting aren't on Neon's billing or account pages
• The notice terms for ending a legacy Enterprise plan are set by Neon's Master Subscription Agreement and aren't summarized on the billing page
• Which Vercel roles can change or delete a Neon database, and when a plan change made in Vercel takes effect, aren't stated on Neon's integration page

Independent re-check, 2026-10-08

A second reviewer re-read the official pages and corrected what was wrong or missing. The JSON lists what changed.

Checked against official help pages, 2026-10-08. Cancel flows change: if this one did, tell us at support@stackcut.io. Stackcut Exits is open data (CC BY 4.0).