{
 "id": "neon",
 "name": "Neon",
 "category": "developer_tools",
 "website": "https://neon.com",
 "domains": [
  "neon.com",
  "neon.tech"
 ],
 "summary": "Downgrade to Free in the Neon Console under Billing, then Change plan, after removing anything over the Free limits. Removing projects alone doesn't stop the plan fee. Databases bought through Vercel are changed in Vercel. Legacy Enterprise plans need a support ticket.",
 "routes": [
  {
   "channel": "direct_web",
   "label": "Paid plans billed by Neon",
   "applies_to": "Launch and Scale plans billed directly by Neon on an organization",
   "who": "An organization admin, since the admin role has full control of the organization, including billing",
   "method": "self_serve",
   "start_url": "https://neon.com/docs/introduction/manage-billing",
   "steps": [
    {
     "do": "Remove any projects, branches or data above the Free plan's allowances (1 GB of storage per project, 20 GB in total)",
     "expect": null
    },
    {
     "do": "In the Neon Console, select your organization from the profile menu in the top-right corner",
     "expect": null
    },
    {
     "do": "Select Billing from the menu",
     "expect": null
    },
    {
     "do": "Select Change plan, then choose the Free plan",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "You are invoiced until you downgrade to Free. Invoices are charged automatically on the first day of the month. Removing projects doesn't stop the plan fee. When a downgrade takes effect isn't stated",
   "notice": null,
   "refund": null,
   "fees": null,
   "source_ids": [
    "s1",
    "s2",
    "s3",
    "s4",
    "s16",
    "s17",
    "s14",
    "s19",
    "s21",
    "s6"
   ]
  },
  {
   "channel": "sales_contract",
   "label": "Legacy Enterprise plans",
   "applies_to": "Legacy Enterprise plans only",
   "who": "The customer on the legacy Enterprise plan",
   "method": "form",
   "start_url": "https://neon.com/docs/introduction/manage-billing",
   "steps": [
    {
     "do": "Open a support ticket asking to downgrade from the legacy Enterprise plan",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "Cancellation is handled under the Master Subscription Agreement in Neon's Customer Agreement",
   "notice": null,
   "refund": null,
   "fees": null,
   "source_ids": [
    "s5",
    "s20"
   ]
  },
  {
   "channel": "reseller_or_partner",
   "label": "Billed through Vercel",
   "applies_to": "Neon databases added through the Vercel-Managed Integration, with billing handled inside Vercel and charges on your Vercel invoice",
   "who": "A member of the Vercel team that owns the integration. Neon's page doesn't name a required Vercel role",
   "method": "platform_settings",
   "start_url": "https://neon.com/docs/guides/vercel-managed-integration",
   "steps": [
    {
     "do": "To change the Neon plan, open Storage, then Settings, then Change Configuration in the Vercel dashboard. A plan change applies to every database in the integration",
     "expect": null
    },
    {
     "do": "To delete a database, open Storage, then Settings in the Vercel dashboard, and select the database",
     "expect": null
    },
    {
     "do": "Find the Delete Database section and confirm",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "Deleting from Vercel permanently removes the Neon project and all its data",
   "notice": null,
   "refund": null,
   "fees": null,
   "source_ids": [
    "s30",
    "s31",
    "s32",
    "s33",
    "s34",
    "s35"
   ]
  },
  {
   "channel": "direct_web",
   "label": "Deleting your Neon account",
   "applies_to": "Your Neon user account, once you have left or deleted every organization and project",
   "who": "The account holder",
   "method": "self_serve",
   "start_url": "https://neon.com/docs/manage/accounts",
   "steps": [
    {
     "do": "Leave or delete every organization and delete every project",
     "expect": null
    },
    {
     "do": "Click your profile avatar in the top-right of the Console and select Settings under Account",
     "expect": null
    },
    {
     "do": "Once you have no orgs left, click Delete",
     "expect": null
    }
   ],
   "confirm_by": "A confirmation email",
   "effective": "You can reactivate the account by logging in again within 30 days. After 30 days, the account and all related data are permanently deleted",
   "notice": null,
   "refund": null,
   "fees": null,
   "source_ids": [
    "s23",
    "s24",
    "s25",
    "s26",
    "s28",
    "s29"
   ]
  }
 ],
 "pay_less": [
  {
   "type": "free_plan",
   "what": "Free plan: no monthly cost, with 1 GB of storage per project and 20 GB across all projects",
   "evidence": "documented",
   "source_ids": [
    "s6",
    "s15"
   ]
  },
  {
   "type": "discount_program",
   "what": "Venture-backed startups may apply for the Neon Startup Program",
   "evidence": "documented",
   "source_ids": [
    "s36"
   ]
  },
  {
   "type": "annual_billing",
   "what": "Higher-volume customers may qualify for annual commits",
   "evidence": "documented",
   "source_ids": [
    "s37"
   ]
  }
 ],
 "export": [],
 "after_cancel": {
  "access_until": "Until you downgrade to Free or delete the account. The billing pages don't say when a downgrade takes effect",
  "data_kept": "Downgrading to Free doesn't delete data; above the Free storage limits, writes that add data fail. A deleted account can be reactivated within 30 days, then the account and all related data are permanently deleted. Deleted projects can be recovered for seven days",
  "you_lose": [
   "Storage above the Free limits: writes that add data fail until you free space or upgrade",
   "Deleted projects and their computes, branches, databases and roles, once the seven-day recovery window ends",
   "API keys, even if you reactivate a deleted account within 30 days",
   "The account and all related data, 30 days after deleting the account"
  ]
 },
 "agent_notes": {
  "sign_in_needed": true,
  "phone_or_chat_only": false,
  "retention_step": null,
  "tips": [
   "Removing all projects doesn't stop the plan fee. Downgrade to Free under Billing, then Change plan",
   "Before downgrading, remove any projects, branches or data above the Free plan's allowances",
   "Databases created through the Vercel-Managed Integration are billed by Vercel: change or delete them in Vercel's Storage settings",
   "Neon no longer bills through AWS Marketplace",
   "Legacy Enterprise plans need a support ticket to downgrade",
   "Deleted projects can be recovered within seven days. After that, deletion is permanent"
  ]
 },
 "sources": [
  {
   "id": "s1",
   "url": "https://neon.com/docs/introduction/manage-billing",
   "title": "Manage billing",
   "publisher": "vendor",
   "quote": "If you're on a Neon paid plan, you need to downgrade to the Free plan to avoid further monthly charges.",
   "supports": "downgrading to Free stops the monthly plan fee"
  },
  {
   "id": "s2",
   "url": "https://neon.com/docs/introduction/manage-billing",
   "title": "Manage billing",
   "publisher": "vendor",
   "quote": "Simply removing all Neon projects will not stop the monthly fee associated with your plan.",
   "supports": "removing projects does not stop the fee"
  },
  {
   "id": "s3",
   "url": "https://neon.com/docs/introduction/manage-billing",
   "title": "Manage billing",
   "publisher": "vendor",
   "quote": "You will continue to be invoiced until you downgrade to Free.",
   "supports": "invoices continue until the downgrade"
  },
  {
   "id": "s4",
   "url": "https://neon.com/docs/introduction/manage-billing",
   "title": "Manage billing",
   "publisher": "vendor",
   "quote": "Select your organization from the profile menu in the top-right of the console.",
   "supports": "where to start the plan change"
  },
  {
   "id": "s5",
   "url": "https://neon.com/docs/introduction/manage-billing",
   "title": "Manage billing",
   "publisher": "vendor",
   "quote": "To downgrade from a legacy Enterprise plan, please open a support ticket.",
   "supports": "legacy Enterprise downgrades go through support"
  },
  {
   "id": "s6",
   "url": "https://neon.com/docs/introduction/plans",
   "title": "Plans",
   "publisher": "vendor",
   "quote": "The Free plan is limited to 1 GB of Postgres storage per project, and to 20 GB in total across all your projects.",
   "supports": "Free plan storage limits"
  },
  {
   "id": "s7",
   "url": "https://neon.com/docs/introduction/plans",
   "title": "Plans",
   "publisher": "vendor",
   "quote": "On Launch and Scale plans, you pay only for what you use; there's no minimum monthly fee.",
   "supports": "paid plans are usage-billed with no minimum"
  },
  {
   "id": "s8",
   "url": "https://neon.com/docs/introduction/plans",
   "title": "Plans",
   "publisher": "vendor",
   "quote": "None of these limits delete your data.",
   "supports": "going over the Free limits does not delete data"
  },
  {
   "id": "s9",
   "url": "https://neon.com/docs/introduction/plans",
   "title": "Plans",
   "publisher": "vendor",
   "quote": "causes operations that increase storage (inserts, updates, and deletes) to fail until you free space or upgrade",
   "supports": "what happens over the storage cap"
  },
  {
   "id": "s10",
   "url": "https://neon.com/docs/manage/projects",
   "title": "Manage projects",
   "publisher": "vendor",
   "quote": "Deleting a project also deletes any computes, branches, databases, and roles that belong to the project.",
   "supports": "what deleting a project removes"
  },
  {
   "id": "s11",
   "url": "https://neon.com/docs/manage/projects",
   "title": "Manage projects",
   "publisher": "vendor",
   "quote": "You can recover the project within seven days.",
   "supports": "the recovery window"
  },
  {
   "id": "s12",
   "url": "https://neon.com/docs/manage/projects",
   "title": "Manage projects",
   "publisher": "vendor",
   "quote": "After the recovery period ends, deletion is permanent.",
   "supports": "deletion becomes permanent"
  },
  {
   "id": "s13",
   "url": "https://neon.com/docs/manage/projects",
   "title": "Manage projects",
   "publisher": "vendor",
   "quote": "Select the project that you want to delete.",
   "supports": "the first step of deleting a project"
  },
  {
   "id": "s14",
   "url": "https://neon.com/docs/manage/organizations",
   "title": "Organizations",
   "publisher": "vendor",
   "quote": "Full control over the organization and all its projects, including billing, members, and settings.",
   "supports": "the admin role controls billing"
  },
  {
   "id": "s15",
   "url": "https://neon.com/docs/introduction/plans",
   "title": "Plans",
   "publisher": "vendor",
   "quote": "On the Free plan, there is no monthly cost.",
   "supports": "the Free plan has no monthly cost"
  },
  {
   "id": "s16",
   "url": "https://neon.com/docs/introduction/manage-billing",
   "title": "Manage billing",
   "publisher": "vendor",
   "quote": "Select Billing from the menu.",
   "supports": "the Billing menu step"
  },
  {
   "id": "s17",
   "url": "https://neon.com/docs/introduction/manage-billing",
   "title": "Manage billing",
   "publisher": "vendor",
   "quote": "Select Change plan.",
   "supports": "the Change plan step"
  },
  {
   "id": "s19",
   "url": "https://neon.com/docs/introduction/manage-billing",
   "title": "Manage billing",
   "publisher": "vendor",
   "quote": "If you are downgrading your plan, you will be required to remove any projects, branches, or data that exceed your new plan allowances.",
   "supports": "remove anything over the new plan's allowances first"
  },
  {
   "id": "s20",
   "url": "https://neon.com/docs/introduction/manage-billing",
   "title": "Manage billing",
   "publisher": "vendor",
   "quote": "Cancellation of a legacy Enterprise plan is handled according to the Master Subscription Agreement (MSA) outlined in the Customer Agreement.",
   "supports": "legacy Enterprise cancellation follows the MSA"
  },
  {
   "id": "s21",
   "url": "https://neon.com/docs/introduction/manage-billing",
   "title": "Manage billing",
   "publisher": "vendor",
   "quote": "Invoices are charged automatically to your payment method on the first day of the month.",
   "supports": "when invoices are charged"
  },
  {
   "id": "s22",
   "url": "https://neon.com/docs/introduction/billing-aws-marketplace",
   "title": "AWS Marketplace",
   "publisher": "vendor",
   "quote": "Neon no longer supports billing through the AWS Marketplace.",
   "supports": "no AWS Marketplace billing"
  },
  {
   "id": "s23",
   "url": "https://neon.com/docs/manage/accounts",
   "title": "Accounts",
   "publisher": "vendor",
   "quote": "Delete your Neon account after leaving or deleting all orgs and projects.",
   "supports": "account deletion prerequisite"
  },
  {
   "id": "s24",
   "url": "https://neon.com/docs/manage/accounts",
   "title": "Accounts",
   "publisher": "vendor",
   "quote": "You'll receive a confirmation email.",
   "supports": "account deletion confirmation"
  },
  {
   "id": "s25",
   "url": "https://neon.com/docs/manage/accounts",
   "title": "Accounts",
   "publisher": "vendor",
   "quote": "If you change your mind, you can reactivate your account by logging in again within 30 days.",
   "supports": "30-day reactivation window"
  },
  {
   "id": "s26",
   "url": "https://neon.com/docs/manage/accounts",
   "title": "Accounts",
   "publisher": "vendor",
   "quote": "After 30 days, your account and all related data will be permanently deleted.",
   "supports": "permanent deletion after 30 days"
  },
  {
   "id": "s27",
   "url": "https://neon.com/docs/manage/accounts",
   "title": "Accounts",
   "publisher": "vendor",
   "quote": "Your personal info will be restored, though not your API keys.",
   "supports": "API keys aren't restored"
  },
  {
   "id": "s28",
   "url": "https://neon.com/docs/manage/accounts",
   "title": "Accounts",
   "publisher": "vendor",
   "quote": "Once you have no orgs left, you can then click Delete.",
   "supports": "the Delete step"
  },
  {
   "id": "s29",
   "url": "https://neon.com/docs/manage/accounts",
   "title": "Accounts",
   "publisher": "vendor",
   "quote": "Just click your profile avatar in the top-right and select Settings under Account.",
   "supports": "where account settings are"
  },
  {
   "id": "s30",
   "url": "https://neon.com/docs/guides/vercel-managed-integration",
   "title": "Vercel-Managed Integration",
   "publisher": "vendor",
   "quote": "with billing handled entirely inside Vercel",
   "supports": "Vercel bills the integration"
  },
  {
   "id": "s31",
   "url": "https://neon.com/docs/guides/vercel-managed-integration",
   "title": "Vercel-Managed Integration",
   "publisher": "vendor",
   "quote": "consolidate payment for Neon inside your Vercel invoice",
   "supports": "Neon charges appear on the Vercel invoice"
  },
  {
   "id": "s32",
   "url": "https://neon.com/docs/guides/vercel-managed-integration",
   "title": "Vercel-Managed Integration",
   "publisher": "vendor",
   "quote": "Find Delete Database section and confirm",
   "supports": "the Delete Database step"
  },
  {
   "id": "s33",
   "url": "https://neon.com/docs/guides/vercel-managed-integration",
   "title": "Vercel-Managed Integration",
   "publisher": "vendor",
   "quote": "Deleting from Vercel permanently removes the Neon project and all data.",
   "supports": "deleting in Vercel is permanent"
  },
  {
   "id": "s34",
   "url": "https://neon.com/docs/guides/vercel-managed-integration",
   "title": "Vercel-Managed Integration",
   "publisher": "vendor",
   "quote": "Storage → Settings → Change Configuration lets you resize compute, adjust scale-to-zero, or switch Neon plan tiers.",
   "supports": "where to change the plan in Vercel"
  },
  {
   "id": "s35",
   "url": "https://neon.com/docs/guides/vercel-managed-integration",
   "title": "Vercel-Managed Integration",
   "publisher": "vendor",
   "quote": "Changing your plan affects all databases in this integration, not just the current one.",
   "supports": "plan changes apply to every database"
  },
  {
   "id": "s36",
   "url": "https://neon.com/docs/introduction/plans",
   "title": "Plans",
   "publisher": "vendor",
   "quote": "Yes, venture-backed startups may apply for the Neon Startup Program.",
   "supports": "the startup program"
  },
  {
   "id": "s37",
   "url": "https://neon.com/docs/introduction/plans",
   "title": "Plans",
   "publisher": "vendor",
   "quote": "Higher-volume customers may qualify for annual commits.",
   "supports": "annual commits"
  },
  {
   "id": "s38",
   "url": "https://neon.com/docs/introduction/plans",
   "title": "Plans",
   "publisher": "vendor",
   "quote": "Invoices under $0.50 are not collected.",
   "supports": "small invoices aren't collected"
  }
 ],
 "verification": {
  "level": "docs",
  "checked_on": "2026-10-08",
  "by": "stackcut-research",
  "unverified": [
   "When a downgrade to Free takes effect, and how the last usage invoice is calculated, aren't stated in Neon's billing docs",
   "How a downgrade is confirmed (an email or a status on the Billing page) isn't stated in Neon's billing docs",
   "Whether unused credits or open usage are refunded isn't stated in Neon's billing docs",
   "Steps to export database contents before deleting aren't on Neon's billing or account pages",
   "The notice terms for ending a legacy Enterprise plan are set by Neon's Master Subscription Agreement and aren't summarized on the billing page",
   "Which Vercel roles can change or delete a Neon database, and when a plan change made in Vercel takes effect, aren't stated on Neon's integration page"
  ],
  "review": {
   "by": "stackcut-review",
   "on": "2026-10-08",
   "result": "fixed",
   "notes": [
    "Added the Vercel route: databases from the Vercel-Managed Integration are billed by Vercel and changed or deleted in Vercel's Storage settings",
    "Added deleting the Neon account: leave or delete all orgs and projects, then Delete under Account settings; 30 days to reactivate, then permanent",
    "Downgrade: Neon requires removing projects, branches or data above the Free allowances first; invoices are charged on the first of the month",
    "Legacy Enterprise cancellation follows the Master Subscription Agreement",
    "Added the Startup Program and annual commits; noted Neon no longer bills through AWS Marketplace",
    "Dropped the Databricks privacy notice source, replaced by Neon's own account deletion terms"
   ]
  }
 },
 "page": "https://stackcut.io/cancel/neon",
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 "license": "CC-BY-4.0",
 "credit": "Stackcut Exits (https://stackcut.io/cancel), CC BY 4.0"
}