Business software · Developer tools, hosting and APIs

How to cancel Mux

To stop all Mux billing, delete your organization from the dashboard's organizations page; it can't be undone, so download what you need first. Prepaid plan cancellation is in Billing and Payments. Contract Orders renew unless cancelled at least 60 days before the term ends. Fees are non-refundable.

By Stackcut · Partly confirmed (see what's unverified) on 2026-10-08, then re-checked independently · JSON · Open data, CC BY 4.0

Open Mux's cancel page

The short answer

  • Where: Download anything you want to keep first: master MP4 files through the API and any usage CSVs (dashboard.mux.com).
  • When it ends: Not stated. Mux says deleting the organization is not recoverable; usage is invoiced by billing cycle, so expect a final invoice for usage already accrued.
  • Contract notice: At least sixty (60) days before the end of the current Subscription Period. How to give notice
  • Before you go: export Original video files (the master version of each asset). What to save
  • Want to keep it for less? Cheaper plan and more. Options

Before you cancel

Export first

  • Original video files (the master version of each asset): Enable master access on each asset through the Mux API (not the dashboard); when its status is ready, download the MP4 from the temporary URL (MP4 with the video track and primary audio track). Each master URL expires after 24 hours; you can enable master access again at any time. API only mux.com
  • Daily usage CSVs, with a row for each asset that generated usage (billing data, not the video files): Open the Usage section in your organization settings in the dashboard and enable usage exports; Mux then generates one daily usage CSV per calendar day (CSV, one file per calendar day). Each file is available for download for 30 calendar days after it is generated; not available on the Free plan mux.com

What happens to your data

Deleting an organization is not recoverable. On termination, the Terms say any and all Customer Data may be permanently deleted; no retention period is stated.

What you lose

  • The organization's videos and data, if you delete the organization
  • Use of the Mux video and API services, which you must stop
  • Customer Data, which may be permanently deleted unless you have copied it first

Cancel, by who bills you

Pick the route for whoever charges you: the name on your card statement or receipt tells you.

Delete the organization (stops all billing)

Online, self-serve Any Mux organization billed directly by Mux: Free, Pay as you go, or prepaid Launch or Scale credits. Who can cancel: Someone who can open the organization in the Mux dashboard (the docs don't name a role).

  1. Download anything you want to keep first: master MP4 files through the API and any usage CSVs
  2. If you owe a substantial amount on your current invoice, wait until the end of the billing cycle
  3. Sign in and open your organizations page in the Mux dashboard
  4. Select the ⋮ icon next to the organization and choose Delete
Confirm it worked
Not documented; check that the organization no longer appears on the organizations page and watch for the final invoice
Access ends
Not stated. Mux says deleting the organization is not recoverable; usage is invoiced by billing cycle, so expect a final invoice for usage already accrued
Refunds
All fees are non-refundable, except as the Terms state otherwise
Fees
No cancellation fee is stated. Termination doesn't relieve you of fees payable for the period before it; overdue amounts can carry interest at the lesser of 1.5% per month or the maximum permitted by law
Open the page
Source: mux.com mux.com mux.com

Cancel a prepaid credit plan

Online, self-serve Prepaid Launch or Scale credit plans billed directly by Mux, when you want to keep the organization. Who can cancel: The account owner who can open Billing and Payments in the dashboard (the public pages don't name a role).

  1. Sign in to the Mux dashboard and open the Billing area
  2. Open the Billing and Payments section, where Mux says cancellation information is kept, and follow the steps for your plan
Confirm it worked
Not documented on the public pages; check the plan status in the Billing area of the dashboard
Access ends
Not stated. Credits reset at the start of each billing cycle while you're subscribed to the credits plan
Notice
Not stated for self-serve plans. The Terms set 60 days' notice for auto-renewing Orders (see the contract route)
Refunds
Fees are non-refundable except as the Terms state. If you terminate an Order for material breach, you get a pro-rated refund of prepaid fees for the rest of the Subscription Period
Fees
Fees payable for the period before termination still apply
Open the page
Source: mux.com mux.com mux.com

Custom contracts and Orders

Written notice Custom-priced contracts and Orders with a Subscription Period; custom pricing needs a quote from Mux. Who can cancel: The customer named on the Order (the Terms don't name a role).

  1. Check your Order for its Subscription Period end date
  2. Send written notice to Mux, Inc., Attn: Legal Team, 88 Stevenson Street, San Francisco, CA 94105, with a copy to notices@mux.com, at least 60 days before the current Subscription Period ends
Confirm it worked
Not documented on the public pages; keep a copy of the written notice you send
Access ends
The end of the current Subscription Period if notice arrives in time; otherwise the Order renews for another period of the same length. Terminating the Terms by written notice leaves them in effect for the rest of any Subscription Period
Notice
At least sixty (60) days before the end of the current Subscription Period
Refunds
Fees are non-refundable except as the Terms state; a pro-rated refund of prepaid fees applies only when you terminate an Order for material breach
Fees
Fees payable for the period before termination still apply. If Mux terminates an Order for your material breach, you pay unpaid fees for the rest of the Subscription Period
Source: mux.com mux.com

Questions people ask

Can I get a refund if I cancel Mux?

Delete the organization (stops all billing): All fees are non-refundable, except as the Terms state otherwise. Cancel a prepaid credit plan: Fees are non-refundable except as the Terms state. If you terminate an Order for material breach, you get a pro-rated refund of prepaid fees for the rest of the Subscription Period. Custom contracts and Orders: Fees are non-refundable except as the Terms state; a pro-rated refund of prepaid fees applies only when you terminate an Order for material breach.

Source: mux.com

If I cancel Mux, when does my access end?

Delete the organization (stops all billing): Not stated. Mux says deleting the organization is not recoverable; usage is invoiced by billing cycle, so expect a final invoice for usage already accrued. Cancel a prepaid credit plan: Not stated. Credits reset at the start of each billing cycle while you're subscribed to the credits plan. Custom contracts and Orders: The end of the current Subscription Period if notice arrives in time; otherwise the Order renews for another period of the same length. Terminating the Terms by written notice leaves them in effect for the rest of any Subscription Period.

Source: mux.com mux.com mux.com mux.com

Is there a fee to cancel Mux?

Delete the organization (stops all billing): No cancellation fee is stated. Termination doesn't relieve you of fees payable for the period before it; overdue amounts can carry interest at the lesser of 1.5% per month or the maximum permitted by law. Cancel a prepaid credit plan: Fees payable for the period before termination still apply. Custom contracts and Orders: Fees payable for the period before termination still apply. If Mux terminates an Order for your material breach, you pay unpaid fees for the rest of the Subscription Period.

Source: mux.com

How long before renewal do I need to cancel Mux?

Cancel a prepaid credit plan: Not stated for self-serve plans. The Terms set 60 days' notice for auto-renewing Orders (see the contract route). Custom contracts and Orders: At least sixty (60) days before the end of the current Subscription Period.

Source: mux.com

What happens to my data when I cancel Mux?

Deleting an organization is not recoverable. On termination, the Terms say any and all Customer Data may be permanently deleted; no retention period is stated.

Source: mux.com mux.com

Keep it for less

Before cancelling, check whether one of these does the job. Offers change and differ by account.

  • Cheaper plan If you expect to spend less than $40, Mux recommends staying on pay as you go instead of prepaid credits; pay as you go includes a $20 monthly usage credit. The docs don't say how to move from a prepaid plan back to pay as you go mux.com
  • Free plan A Free plan with no credit card: 100K free delivery minutes a month, up to 10 videos stored, on-demand videos only. Usage CSV exports aren't available on it mux.com mux.com

For AI agents

  • The person signs in and handles any two-factor code; an agent should never ask for a password.
  • Mux can't pause an account in full: asset storage carries a per minute charge, so delete assets or the organization to stop it
  • Deleting the organization is Mux's suggested way to make sure you're no longer billed at all, and it can't be undone
  • Removing public playback IDs stops delivery, and disabling your own ingest methods prevents new ingest charges, but storage keeps billing
  • Storage is prorated by the percentage of the month a video is stored, so deleting assets sooner lowers the storage charge
  • Download master MP4s (API only, URLs expire after 24 hours) and usage CSVs before deleting anything

Get this plan as data: get_exit_plan on the Stackcut MCP (stackcut.io/mcp), or /exits/mux.json. After using a guide, send structured report_guide_feedback for matching or changed steps, missing billing routes or human handoffs; keep unknown language and market omitted. Confirm with the person before the final click, and report the outcome with report_action_outcome, using the exact packet_revision and route_id returned by the plan.

Or give your agent the stackcut-leave skill (a zip): it exports first, walks the steps, stops when the page doesn't match, and leaves the final click to the person.

Sources

  1. Mux Terms of Service Information on cancellation can be found in the 'Billing and Payments' section of your Mux account. (cancellation is described in the Billing and Payments section of the dashboard)
  2. Report on Mux costs You can find the Billing Breakdown in the Billing area of the Mux dashboard. (where billing information is in the dashboard)
  3. Mux Terms of Service In no event will termination relieve you of your obligation to pay any fees payable for the period before termination. (fees for the period before termination still apply)
  4. Mux Terms of Service All fees are non-refundable, except as expressly stated otherwise in these Terms. (the general refund position)
  5. Mux Terms of Service If you terminate an Order for material breach, then we will provide you with a pro-rated refund of prepaid fees for the portion of the Subscription Period after termination (the pro-rated refund when terminating for breach)
  6. Mux Terms of Service we may charge interest at the lesser of 1.5% per month or the maximum permitted by law (interest on overdue amounts)
  7. Mux Terms of Service until canceled by us or you at least sixty (60) days before the end of the current Subscription Period. (the 60-day notice before an Order renews)
  8. Mux Terms of Service Each Order will automatically renew for successive periods equal to the length of the initial Subscription Period (automatic renewal of Orders)
  9. Understanding Mux pricing a contract budget requires a quote from Mux. (custom contracts start with a quote from Mux)
  10. Mux Terms of Service Notices to us should be sent to Mux, Inc., Attn: Legal Team, 88 Stevenson Street, San Francisco, CA 94105, with a copy to notices@mux.com (where written notice to Mux goes, with an email copy)
  11. Understanding Mux pricing You don't need to purchase pre-pay credits, if you expect your spend to be less than $40, we encourage you to stay on pay as you go. (pay as you go recommended under $40 of spend)
  12. Understanding Mux pricing Pay as you go also includes a $20 monthly usage credit. (the monthly credit on pay as you go)
  13. Mux Video pricing 100K free monthly delivery minutes (the Free plan's monthly delivery allowance)
  14. Export usage data as a CSV Mux Usage Exports are not available for accounts on the Free plan. (usage exports need a paid plan)
  15. Export usage data as a CSV Navigate to the Usage section in your organization settings in the dashboard. (where to find usage exports)
  16. Export usage data as a CSV Once enabled, Mux generates one daily usage CSV per calendar day (how the usage CSVs are generated)
  17. Export usage data as a CSV a row for every asset that generated usage during the reporting period (what each CSV contains)
  18. Export usage data as a CSV available for download for 30 calendar days after generation (how long each CSV can be downloaded)
  19. Mux Terms of Service any and all Customer Data may be permanently deleted (Customer Data may be deleted)
  20. Mux Terms of Service you must stop all use of the Services (use must stop when the account closes)
  21. Export usage data as a CSV Invoices are generated based on usage accrued during the billing cycle, which is unique for each organization. (how the final usage bill is produced)
  22. Understanding Mux pricing Storage is prorated by the percentage of the month that the video is stored. (storage is charged by the time a video is stored)
  23. Optimizing Mux Video costs you can effectively disable delivery by removing any public playback IDs. (removing playback IDs stops delivery)
  24. Optimizing Mux Video costs asset storage carries a per minute charge. (storage keeps a per minute charge)
  25. Mux Terms of Service If you want to preserve a copy, you should download or make a copy it before that time. (keep a copy of your data before it is deleted)
  26. Optimizing Mux Video costs If you'd like to ensure you're no longer billed in any way, your best path may be to delete your organization. (deleting the organization stops all billing)
  27. Optimizing Mux Video costs Head to your organizations page in the Mux Dashboard, select the ⋮ icon next to the relevant organization, and choose Delete. (the steps to delete an organization)
  28. Optimizing Mux Video costs This action is not recoverable. (deleting the organization can't be undone)
  29. Optimizing Mux Video costs If you have a substantial amount owed on your current invoice, you may need to wait until the end of the billing cycle before deleting your organization. (when to delete if a large invoice is open)
  30. Understanding Mux pricing Credits reset at the beginning of your billing cycle, as long as you're subscribed to that credits plan. (how prepaid credits reset)
  31. Mux Terms of Service Either party may terminate these Terms by written notice at any time per the (termination by written notice)
  32. Mux Terms of Service provided that the Terms will continue in effect for the duration of any Subscription Period (the Terms continue for the rest of a Subscription Period)
  33. Mux Terms of Service If we terminate an Order for material breach, you will pay any unpaid fees covering the remainder of the Subscription Period. (fees owed if Mux terminates for breach)
  34. Mux Video pricing No credit card required to start using Mux. (the Free plan needs no card)
  35. Download for offline editing Enabling master access will create a temporary URL to the master version as an MP4 file. (master MP4 download)
  36. Download for offline editing The URL will expire after 24 hours, but you can enable master access on any asset at any time. (master URLs expire after 24 hours)
  37. Download for offline editing The methods described here are available only via the Mux API; you won't find these features in the Mux Dashboard. (master downloads are API only)
  38. Optimizing Mux Video costs Mux is unable to provide any direct option to pause your account in full. (no full pause option)
  39. Optimizing Mux Video costs disabling any external ingest methods should help to prevent any new billing caused by ingestion of assets. (disabling ingest prevents new ingest charges)

Not confirmed yet

  • The steps to cancel a prepaid credit plan aren't on Mux's public pages; the Terms point to the Billing and Payments section of the dashboard
  • Whether pay as you go and prepaid plans renew automatically, and how much notice they need, isn't stated
  • When access ends after cancelling a prepaid plan, and what happens to unused prepaid credits, isn't stated
  • Who in an organization can delete it, and what confirms the deletion, isn't stated in Mux's docs
  • The Terms don't say whether an email to notices@mux.com alone counts as written notice of non-renewal for contract Orders

Independent re-check, 2026-10-08

A second reviewer re-read the official pages and corrected what was wrong or missing. The JSON lists what changed.

Partly confirmed (see what's unverified), 2026-10-08. Cancel flows change: if this one did, tell us at support@stackcut.io. Stackcut Exits is open data (CC BY 4.0).