{
 "id": "mux",
 "name": "Mux",
 "category": "developer_tools",
 "website": "https://www.mux.com",
 "domains": [
  "mux.com",
  "dashboard.mux.com"
 ],
 "summary": "To stop all Mux billing, delete your organization from the dashboard's organizations page; it can't be undone, so download what you need first. Prepaid plan cancellation is in Billing and Payments. Contract Orders renew unless cancelled at least 60 days before the term ends. Fees are non-refundable.",
 "routes": [
  {
   "channel": "direct_web",
   "label": "Delete the organization (stops all billing)",
   "applies_to": "Any Mux organization billed directly by Mux: Free, Pay as you go, or prepaid Launch or Scale credits",
   "who": "Someone who can open the organization in the Mux dashboard (the docs don't name a role)",
   "method": "self_serve",
   "start_url": "https://dashboard.mux.com/organizations/",
   "steps": [
    {
     "do": "Download anything you want to keep first: master MP4 files through the API and any usage CSVs",
     "expect": null
    },
    {
     "do": "If you owe a substantial amount on your current invoice, wait until the end of the billing cycle",
     "expect": null
    },
    {
     "do": "Sign in and open your organizations page in the Mux dashboard",
     "expect": null
    },
    {
     "do": "Select the ⋮ icon next to the organization and choose Delete",
     "expect": null
    }
   ],
   "confirm_by": "Not documented; check that the organization no longer appears on the organizations page and watch for the final invoice",
   "effective": "Not stated. Mux says deleting the organization is not recoverable; usage is invoiced by billing cycle, so expect a final invoice for usage already accrued",
   "notice": null,
   "refund": "All fees are non-refundable, except as the Terms state otherwise",
   "fees": "No cancellation fee is stated. Termination doesn't relieve you of fees payable for the period before it; overdue amounts can carry interest at the lesser of 1.5% per month or the maximum permitted by law",
   "source_ids": [
    "s26",
    "s27",
    "s28",
    "s29",
    "s21",
    "s3",
    "s4",
    "s6"
   ]
  },
  {
   "channel": "direct_web",
   "label": "Cancel a prepaid credit plan",
   "applies_to": "Prepaid Launch or Scale credit plans billed directly by Mux, when you want to keep the organization",
   "who": "The account owner who can open Billing and Payments in the dashboard (the public pages don't name a role)",
   "method": "self_serve",
   "start_url": "https://dashboard.mux.com/",
   "steps": [
    {
     "do": "Sign in to the Mux dashboard and open the Billing area",
     "expect": null
    },
    {
     "do": "Open the Billing and Payments section, where Mux says cancellation information is kept, and follow the steps for your plan",
     "expect": null
    }
   ],
   "confirm_by": "Not documented on the public pages; check the plan status in the Billing area of the dashboard",
   "effective": "Not stated. Credits reset at the start of each billing cycle while you're subscribed to the credits plan",
   "notice": "Not stated for self-serve plans. The Terms set 60 days' notice for auto-renewing Orders (see the contract route)",
   "refund": "Fees are non-refundable except as the Terms state. If you terminate an Order for material breach, you get a pro-rated refund of prepaid fees for the rest of the Subscription Period",
   "fees": "Fees payable for the period before termination still apply",
   "source_ids": [
    "s1",
    "s2",
    "s30",
    "s3",
    "s4",
    "s5"
   ]
  },
  {
   "channel": "sales_contract",
   "label": "Custom contracts and Orders",
   "applies_to": "Custom-priced contracts and Orders with a Subscription Period; custom pricing needs a quote from Mux",
   "who": "The customer named on the Order (the Terms don't name a role)",
   "method": "letter",
   "start_url": null,
   "steps": [
    {
     "do": "Check your Order for its Subscription Period end date",
     "expect": null
    },
    {
     "do": "Send written notice to Mux, Inc., Attn: Legal Team, 88 Stevenson Street, San Francisco, CA 94105, with a copy to notices@mux.com, at least 60 days before the current Subscription Period ends",
     "expect": null
    }
   ],
   "confirm_by": "Not documented on the public pages; keep a copy of the written notice you send",
   "effective": "The end of the current Subscription Period if notice arrives in time; otherwise the Order renews for another period of the same length. Terminating the Terms by written notice leaves them in effect for the rest of any Subscription Period",
   "notice": "At least sixty (60) days before the end of the current Subscription Period",
   "refund": "Fees are non-refundable except as the Terms state; a pro-rated refund of prepaid fees applies only when you terminate an Order for material breach",
   "fees": "Fees payable for the period before termination still apply. If Mux terminates an Order for your material breach, you pay unpaid fees for the rest of the Subscription Period",
   "source_ids": [
    "s7",
    "s8",
    "s9",
    "s10",
    "s31",
    "s32",
    "s3",
    "s4",
    "s5",
    "s33"
   ]
  }
 ],
 "pay_less": [
  {
   "type": "downgrade",
   "what": "If you expect to spend less than $40, Mux recommends staying on pay as you go instead of prepaid credits; pay as you go includes a $20 monthly usage credit. The docs don't say how to move from a prepaid plan back to pay as you go",
   "evidence": "documented",
   "source_ids": [
    "s11",
    "s12"
   ]
  },
  {
   "type": "free_plan",
   "what": "A Free plan with no credit card: 100K free delivery minutes a month, up to 10 videos stored, on-demand videos only. Usage CSV exports aren't available on it",
   "evidence": "documented",
   "source_ids": [
    "s13",
    "s34",
    "s14"
   ]
  }
 ],
 "export": [
  {
   "data": "Original video files (the master version of each asset)",
   "how": "Enable master access on each asset through the Mux API (not the dashboard); when its status is ready, download the MP4 from the temporary URL",
   "format": "MP4 with the video track and primary audio track",
   "limits": "Each master URL expires after 24 hours; you can enable master access again at any time. API only",
   "source_ids": [
    "s35",
    "s36",
    "s37"
   ]
  },
  {
   "data": "Daily usage CSVs, with a row for each asset that generated usage (billing data, not the video files)",
   "how": "Open the Usage section in your organization settings in the dashboard and enable usage exports; Mux then generates one daily usage CSV per calendar day",
   "format": "CSV, one file per calendar day",
   "limits": "Each file is available for download for 30 calendar days after it is generated; not available on the Free plan",
   "source_ids": [
    "s14",
    "s15",
    "s16",
    "s17",
    "s18"
   ]
  }
 ],
 "after_cancel": {
  "access_until": "Not stated. The Terms say that on termination you must stop all use of the Services",
  "data_kept": "Deleting an organization is not recoverable. On termination, the Terms say any and all Customer Data may be permanently deleted; no retention period is stated",
  "you_lose": [
   "The organization's videos and data, if you delete the organization",
   "Use of the Mux video and API services, which you must stop",
   "Customer Data, which may be permanently deleted unless you have copied it first"
  ]
 },
 "agent_notes": {
  "sign_in_needed": true,
  "phone_or_chat_only": null,
  "retention_step": null,
  "tips": [
   "Mux can't pause an account in full: asset storage carries a per minute charge, so delete assets or the organization to stop it",
   "Deleting the organization is Mux's suggested way to make sure you're no longer billed at all, and it can't be undone",
   "Removing public playback IDs stops delivery, and disabling your own ingest methods prevents new ingest charges, but storage keeps billing",
   "Storage is prorated by the percentage of the month a video is stored, so deleting assets sooner lowers the storage charge",
   "Download master MP4s (API only, URLs expire after 24 hours) and usage CSVs before deleting anything"
  ]
 },
 "sources": [
  {
   "id": "s1",
   "url": "https://www.mux.com/terms",
   "title": "Mux Terms of Service",
   "publisher": "vendor",
   "quote": "Information on cancellation can be found in the 'Billing and Payments' section of your Mux account.",
   "supports": "cancellation is described in the Billing and Payments section of the dashboard"
  },
  {
   "id": "s2",
   "url": "https://www.mux.com/docs/pricing/report-on-mux-costs",
   "title": "Report on Mux costs",
   "publisher": "vendor",
   "quote": "You can find the Billing Breakdown in the Billing area of the Mux dashboard.",
   "supports": "where billing information is in the dashboard"
  },
  {
   "id": "s3",
   "url": "https://www.mux.com/terms",
   "title": "Mux Terms of Service",
   "publisher": "vendor",
   "quote": "In no event will termination relieve you of your obligation to pay any fees payable for the period before termination.",
   "supports": "fees for the period before termination still apply"
  },
  {
   "id": "s4",
   "url": "https://www.mux.com/terms",
   "title": "Mux Terms of Service",
   "publisher": "vendor",
   "quote": "All fees are non-refundable, except as expressly stated otherwise in these Terms.",
   "supports": "the general refund position"
  },
  {
   "id": "s5",
   "url": "https://www.mux.com/terms",
   "title": "Mux Terms of Service",
   "publisher": "vendor",
   "quote": "If you terminate an Order for material breach, then we will provide you with a pro-rated refund of prepaid fees for the portion of the Subscription Period after termination",
   "supports": "the pro-rated refund when terminating for breach"
  },
  {
   "id": "s6",
   "url": "https://www.mux.com/terms",
   "title": "Mux Terms of Service",
   "publisher": "vendor",
   "quote": "we may charge interest at the lesser of 1.5% per month or the maximum permitted by law",
   "supports": "interest on overdue amounts"
  },
  {
   "id": "s7",
   "url": "https://www.mux.com/terms",
   "title": "Mux Terms of Service",
   "publisher": "vendor",
   "quote": "until canceled by us or you at least sixty (60) days before the end of the current Subscription Period.",
   "supports": "the 60-day notice before an Order renews"
  },
  {
   "id": "s8",
   "url": "https://www.mux.com/terms",
   "title": "Mux Terms of Service",
   "publisher": "vendor",
   "quote": "Each Order will automatically renew for successive periods equal to the length of the initial Subscription Period",
   "supports": "automatic renewal of Orders"
  },
  {
   "id": "s9",
   "url": "https://www.mux.com/docs/pricing/overview",
   "title": "Understanding Mux pricing",
   "publisher": "vendor",
   "quote": "a contract budget requires a quote from Mux.",
   "supports": "custom contracts start with a quote from Mux"
  },
  {
   "id": "s10",
   "url": "https://www.mux.com/terms",
   "title": "Mux Terms of Service",
   "publisher": "vendor",
   "quote": "Notices to us should be sent to Mux, Inc., Attn: Legal Team, 88 Stevenson Street, San Francisco, CA 94105, with a copy to notices@mux.com",
   "supports": "where written notice to Mux goes, with an email copy"
  },
  {
   "id": "s11",
   "url": "https://www.mux.com/docs/pricing/overview",
   "title": "Understanding Mux pricing",
   "publisher": "vendor",
   "quote": "You don't need to purchase pre-pay credits, if you expect your spend to be less than $40, we encourage you to stay on pay as you go.",
   "supports": "pay as you go recommended under $40 of spend"
  },
  {
   "id": "s12",
   "url": "https://www.mux.com/docs/pricing/overview",
   "title": "Understanding Mux pricing",
   "publisher": "vendor",
   "quote": "Pay as you go also includes a $20 monthly usage credit.",
   "supports": "the monthly credit on pay as you go"
  },
  {
   "id": "s13",
   "url": "https://www.mux.com/pricing",
   "title": "Mux Video pricing",
   "publisher": "vendor",
   "quote": "100K free monthly delivery minutes",
   "supports": "the Free plan's monthly delivery allowance"
  },
  {
   "id": "s14",
   "url": "https://www.mux.com/docs/pricing/export-usage-data-as-a-csv",
   "title": "Export usage data as a CSV",
   "publisher": "vendor",
   "quote": "Mux Usage Exports are not available for accounts on the Free plan.",
   "supports": "usage exports need a paid plan"
  },
  {
   "id": "s15",
   "url": "https://www.mux.com/docs/pricing/export-usage-data-as-a-csv",
   "title": "Export usage data as a CSV",
   "publisher": "vendor",
   "quote": "Navigate to the Usage section in your organization settings in the dashboard.",
   "supports": "where to find usage exports"
  },
  {
   "id": "s16",
   "url": "https://www.mux.com/docs/pricing/export-usage-data-as-a-csv",
   "title": "Export usage data as a CSV",
   "publisher": "vendor",
   "quote": "Once enabled, Mux generates one daily usage CSV per calendar day",
   "supports": "how the usage CSVs are generated"
  },
  {
   "id": "s17",
   "url": "https://www.mux.com/docs/pricing/export-usage-data-as-a-csv",
   "title": "Export usage data as a CSV",
   "publisher": "vendor",
   "quote": "a row for every asset that generated usage during the reporting period",
   "supports": "what each CSV contains"
  },
  {
   "id": "s18",
   "url": "https://www.mux.com/docs/pricing/export-usage-data-as-a-csv",
   "title": "Export usage data as a CSV",
   "publisher": "vendor",
   "quote": "available for download for 30 calendar days after generation",
   "supports": "how long each CSV can be downloaded"
  },
  {
   "id": "s19",
   "url": "https://www.mux.com/terms",
   "title": "Mux Terms of Service",
   "publisher": "vendor",
   "quote": "any and all Customer Data may be permanently deleted",
   "supports": "Customer Data may be deleted"
  },
  {
   "id": "s20",
   "url": "https://www.mux.com/terms",
   "title": "Mux Terms of Service",
   "publisher": "vendor",
   "quote": "you must stop all use of the Services",
   "supports": "use must stop when the account closes"
  },
  {
   "id": "s21",
   "url": "https://www.mux.com/docs/pricing/export-usage-data-as-a-csv",
   "title": "Export usage data as a CSV",
   "publisher": "vendor",
   "quote": "Invoices are generated based on usage accrued during the billing cycle, which is unique for each organization.",
   "supports": "how the final usage bill is produced"
  },
  {
   "id": "s22",
   "url": "https://www.mux.com/docs/pricing/overview",
   "title": "Understanding Mux pricing",
   "publisher": "vendor",
   "quote": "Storage is prorated by the percentage of the month that the video is stored.",
   "supports": "storage is charged by the time a video is stored"
  },
  {
   "id": "s23",
   "url": "https://www.mux.com/docs/pricing/optimizing-video-costs",
   "title": "Optimizing Mux Video costs",
   "publisher": "vendor",
   "quote": "you can effectively disable delivery by removing any public playback IDs.",
   "supports": "removing playback IDs stops delivery"
  },
  {
   "id": "s24",
   "url": "https://www.mux.com/docs/pricing/optimizing-video-costs",
   "title": "Optimizing Mux Video costs",
   "publisher": "vendor",
   "quote": "asset storage carries a per minute charge.",
   "supports": "storage keeps a per minute charge"
  },
  {
   "id": "s25",
   "url": "https://www.mux.com/terms",
   "title": "Mux Terms of Service",
   "publisher": "vendor",
   "quote": "If you want to preserve a copy, you should download or make a copy it before that time.",
   "supports": "keep a copy of your data before it is deleted"
  },
  {
   "id": "s26",
   "url": "https://www.mux.com/docs/pricing/optimizing-video-costs",
   "title": "Optimizing Mux Video costs",
   "publisher": "vendor",
   "quote": "If you'd like to ensure you're no longer billed in any way, your best path may be to delete your organization.",
   "supports": "deleting the organization stops all billing"
  },
  {
   "id": "s27",
   "url": "https://www.mux.com/docs/pricing/optimizing-video-costs",
   "title": "Optimizing Mux Video costs",
   "publisher": "vendor",
   "quote": "Head to your organizations page in the Mux Dashboard, select the ⋮ icon next to the relevant organization, and choose Delete.",
   "supports": "the steps to delete an organization"
  },
  {
   "id": "s28",
   "url": "https://www.mux.com/docs/pricing/optimizing-video-costs",
   "title": "Optimizing Mux Video costs",
   "publisher": "vendor",
   "quote": "This action is not recoverable.",
   "supports": "deleting the organization can't be undone"
  },
  {
   "id": "s29",
   "url": "https://www.mux.com/docs/pricing/optimizing-video-costs",
   "title": "Optimizing Mux Video costs",
   "publisher": "vendor",
   "quote": "If you have a substantial amount owed on your current invoice, you may need to wait until the end of the billing cycle before deleting your organization.",
   "supports": "when to delete if a large invoice is open"
  },
  {
   "id": "s30",
   "url": "https://www.mux.com/docs/pricing/overview",
   "title": "Understanding Mux pricing",
   "publisher": "vendor",
   "quote": "Credits reset at the beginning of your billing cycle, as long as you're subscribed to that credits plan.",
   "supports": "how prepaid credits reset"
  },
  {
   "id": "s31",
   "url": "https://www.mux.com/terms",
   "title": "Mux Terms of Service",
   "publisher": "vendor",
   "quote": "Either party may terminate these Terms by written notice at any time per the",
   "supports": "termination by written notice"
  },
  {
   "id": "s32",
   "url": "https://www.mux.com/terms",
   "title": "Mux Terms of Service",
   "publisher": "vendor",
   "quote": "provided that the Terms will continue in effect for the duration of any Subscription Period",
   "supports": "the Terms continue for the rest of a Subscription Period"
  },
  {
   "id": "s33",
   "url": "https://www.mux.com/terms",
   "title": "Mux Terms of Service",
   "publisher": "vendor",
   "quote": "If we terminate an Order for material breach, you will pay any unpaid fees covering the remainder of the Subscription Period.",
   "supports": "fees owed if Mux terminates for breach"
  },
  {
   "id": "s34",
   "url": "https://www.mux.com/pricing",
   "title": "Mux Video pricing",
   "publisher": "vendor",
   "quote": "No credit card required to start using Mux.",
   "supports": "the Free plan needs no card"
  },
  {
   "id": "s35",
   "url": "https://www.mux.com/docs/guides/download-for-offline-editing",
   "title": "Download for offline editing",
   "publisher": "vendor",
   "quote": "Enabling master access will create a temporary URL to the master version as an MP4 file.",
   "supports": "master MP4 download"
  },
  {
   "id": "s36",
   "url": "https://www.mux.com/docs/guides/download-for-offline-editing",
   "title": "Download for offline editing",
   "publisher": "vendor",
   "quote": "The URL will expire after 24 hours, but you can enable master access on any asset at any time.",
   "supports": "master URLs expire after 24 hours"
  },
  {
   "id": "s37",
   "url": "https://www.mux.com/docs/guides/download-for-offline-editing",
   "title": "Download for offline editing",
   "publisher": "vendor",
   "quote": "The methods described here are available only via the Mux API; you won't find these features in the Mux Dashboard.",
   "supports": "master downloads are API only"
  },
  {
   "id": "s38",
   "url": "https://www.mux.com/docs/pricing/optimizing-video-costs",
   "title": "Optimizing Mux Video costs",
   "publisher": "vendor",
   "quote": "Mux is unable to provide any direct option to pause your account in full.",
   "supports": "no full pause option"
  },
  {
   "id": "s39",
   "url": "https://www.mux.com/docs/pricing/optimizing-video-costs",
   "title": "Optimizing Mux Video costs",
   "publisher": "vendor",
   "quote": "disabling any external ingest methods should help to prevent any new billing caused by ingestion of assets.",
   "supports": "disabling ingest prevents new ingest charges"
  }
 ],
 "verification": {
  "level": "partial",
  "checked_on": "2026-10-08",
  "by": "stackcut-research",
  "unverified": [
   "The steps to cancel a prepaid credit plan aren't on Mux's public pages; the Terms point to the Billing and Payments section of the dashboard",
   "Whether pay as you go and prepaid plans renew automatically, and how much notice they need, isn't stated",
   "When access ends after cancelling a prepaid plan, and what happens to unused prepaid credits, isn't stated",
   "Who in an organization can delete it, and what confirms the deletion, isn't stated in Mux's docs",
   "The Terms don't say whether an email to notices@mux.com alone counts as written notice of non-renewal for contract Orders"
  ],
  "review": {
   "by": "stackcut-review",
   "on": "2026-10-08",
   "result": "fixed",
   "notes": [
    "Added the documented way to stop all billing: delete the organization from the dashboard's organizations page (not recoverable; wait for the billing cycle to end if a large amount is owed)",
    "Added master MP4 download through the API as an export, and dropped the note saying video download wasn't documented",
    "Contract notice: added the full address and the copy to notices@mux.com; added that terminating the Terms leaves them in effect for the rest of a Subscription Period",
    "Prepaid plans: added that credits reset each billing cycle; reworded the pay as you go item to what Mux says (recommended under $40, no documented downgrade steps)",
    "Free plan: added no card needed and the 10-video storage cap; tips now say Mux can't pause an account in full",
    "Re-checked the remaining route facts and quotes against the Terms and pricing docs; confirmed"
   ]
  }
 },
 "page": "https://stackcut.io/cancel/mux",
 "json": "https://stackcut.io/exits/mux.json",
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  "docs_checked_on": "2026-10-08",
  "last_observed_success_on": null,
  "verification": "partial",
  "freshness": {
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   "status": "current",
   "checked_on": "2026-10-08",
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 },
 "license": "CC-BY-4.0",
 "credit": "Stackcut Exits (https://stackcut.io/cancel), CC BY 4.0"
}