How to cancel Mistral AI

Before you cancel

Export first

• Your personal data stored by Mistral (the help center calls this the Vibe export tool): Use the dedicated export tool in your account and click Export to download your data help.mistral.ai
• Customer Data and Outputs (for commercial customers): Complete the export before you terminate the account. The Terms do not describe the export steps.. Customer may not be able to export Customer Data or Outputs once the account is terminated legal.mistral.ai

What happens to your data

Not stated for cancelling a plan. You can delete your account once the paid subscription is no longer active and all fees are paid; the help center says some account data is kept for 1 year after you delete your account.

What you lose

• Pro features such as agents, long-horizon tasks and all-day coding, once the plan returns to Free

Cancel, by who bills you

Pick the route for whoever charges you: the name on your card statement or receipt tells you.

Questions people ask

Keep it for less

Before cancelling, check whether one of these does the job. Offers change and differ by account.

• Free plan Move to the Free plan: quick answers and simple tasks for everyday use. Agents, long-horizon tasks and all-day coding need Pro. mistral.ai
• Pay yearly Pay annually for Pro or Team: 20% less than monthly billing. To switch, cancel the current subscription and resubscribe with the new billing frequency at the end of the period. help.mistral.ai
• Student or nonprofit price Education plan: Pro with a discount for eligible students and teachers, verified with an institutional email address help.mistral.ai

For AI agents

• The person signs in and handles any two-factor code; an agent should never ask for a password.
• Cancel where you subscribed: web plans in the Admin panel, app plans in the App Store or Google Play, carrier plans with Free Mobile, Orange or NJU.
• Team plans, and Pro bought on the web, can't be managed from the mobile app.
• Uninstalling the app does not cancel a Google Play subscription: your subscription won't cancel.
• Pay-as-you-go API usage is separate from the subscription. Disable it in the Subscriptions section of the Admin panel.
• Before the period ends, Resume subscription undoes a web cancellation.
• Account deletion is possible only after the paid subscription is no longer active and outstanding fees are paid.

Get this plan as data: get_exit_plan on the Stackcut MCP (stackcut.io/mcp), or /exits/mistral.json. After using a guide, send structured report_guide_feedback for matching or changed steps, missing billing routes or human handoffs; keep unknown language and market omitted. Confirm with the person before the final click, and report the outcome with report_action_outcome, using the exact packet_revision and route_id returned by the plan.

Or give your agent the stackcut-leave skill (a zip): it exports first, walks the steps, stops when the page doesn't match, and leaves the final click to the person.

Delete your account (separate from cancelling)

Cancelling stops the payments; deleting removes the account and its data. Delete-account page (rated easy).

Link from JustDeleteMe (MIT).

Sources

1. How can I upgrade or cancel my subscription? from the place where you originally subscribed. (where to cancel depends on where you subscribed)
2. How can I upgrade or cancel my subscription? In the Downgrade to Free section, select Unsubscribe. (the cancel step on the web)
3. How can I upgrade or cancel my subscription? You receive a confirmation email. (how to confirm it worked)
4. How can I upgrade or cancel my subscription? Cancellation is immediate and your plan is now free. (immediate effect within 14 days of the first purchase)
5. How can I upgrade or cancel my subscription? You keep access to your current plan until the end of the billing period. (access after the 14-day window)
6. How can I upgrade or cancel my subscription? To disable pay-as-you-go and return to Free mode, go to the Subscriptions section in the Admin panel. (where to turn off API pay-as-you-go)
7. How can I upgrade or cancel my subscription? Your account may be managed by your organization's administrator (who can manage the subscription)
8. How can I upgrade or cancel my subscription? You can delete your account after your paid subscription is no longer active and all outstanding fees are paid. (account deletion after cancelling)
9. How can I upgrade or cancel my subscription? Pay-as-you-go is a separate setting from your subscription. (API usage billing is separate from the plan)
10. Refund policy: eligibility, timing, and how it works You can get a refund only if you cancel within the legal withdrawal window: 14 days from your initial purchase. (refund window)
11. Refund policy: eligibility, timing, and how it works After the 14-day window, cancelling your subscription does not trigger a refund. (no refund after the window)
12. Refund policy: eligibility, timing, and how it works If you subscribed through the Apple App Store or Google Play, refunds are handled by the store, not by Mistral. (store purchases are refunded by the store)
13. How can I manage my subscription on mobile (iOS and Android)? you can manage or cancel your subscription directly in the application. (cancelling from the app)
14. How can I manage my subscription on mobile (iOS and Android)? Mobile subscription management is available only for Pro plans purchased in the mobile app. (which plans the app path covers)
15. How can I manage my subscription on mobile (iOS and Android)? You will be redirected to your provider's store where you can: (Manage subscription opens the App Store or Google Play)
16. Apple Support: cancel subscriptions In Settings, tap your name. (the first step on iPhone and iPad)
17. Apple Support: cancel subscriptions Tap Subscriptions. (the Subscriptions step)
18. Apple Support: cancel subscriptions Tap Cancel Subscription. You might need to scroll down to find the Cancel Subscription button. (the cancel button)
19. Google Play Help: cancel a subscription go to subscriptions in Google Play (the first step on Android)
20. Google Play Help: cancel a subscription Cancel subscription (the cancel button)
21. Google Play Help: cancel a subscription your subscription won’t cancel (uninstalling the app does not cancel)
22. Terms of Service for consumers outside the European Union You can cancel your paid subscription at any time via your account settings or the Help Center. (consumers can cancel at any time in account settings)
23. Commercial Terms of Service Any notice or other communication required or authorized under these Terms must be in writing. (notices must be in writing)
24. Commercial Terms of Service to Mistral AI via email at legal@mistral.ai (where to send notice by email)
25. Commercial Terms of Service with a written copy to Mistral AI at the physical address above (the written copy by post)
26. Commercial Terms of Service All amounts paid by Customer are non-refundable, non-cancellable, and non-creditable. (no refunds under the Commercial Terms)
27. Commercial Terms of Service In the event of termination, Customer must pay all outstanding Fees, including any unpaid invoices and other charges (fees owed on termination)
28. Commercial Terms of Service These Terms will continue for the term specified in the applicable Order Form (if any) or until terminated (the Order Form sets the term)
29. Commercial Terms of Service will immediately cease upon termination or expiration of these Terms. (use stops on termination)
30. Commercial Terms of Service Customer may not be able to export Customer Data or Outputs (export may stop at termination)
31. Commercial Terms of Service Customer must complete such export prior to terminating its account. (export before terminating)
32. I'm a student or a teacher. Am I eligible for a discount? The Education plan is the Pro plan with a discount for eligible students and teachers. (the education discount)
33. I'm a student or a teacher. Am I eligible for a discount? To access it, you must verify an institutional email address issued by your educational institution. (how eligibility is verified)
34. Le Chat by Mistral AI Quick answers and simple tasks for everyday use. (what the Free plan is for)
35. Le Chat by Mistral AI Upgrade to Pro for agents, long-horizon tasks, and all-day coding. (which features need Pro)
36. How can I upgrade or cancel my subscription? Open Subscriptions in the Admin panel and select the Subscription tab. (the first cancel step on the web)
37. How can I upgrade or cancel my subscription? Confirm the cancellation. (the final cancel step)
38. How can I upgrade or cancel my subscription? Your organization then switches to Free mode. (the plan moves to Free after the period ends)
39. How can I upgrade or cancel my subscription? If you change your mind before the billing period ends, select Resume subscription. (undoing a cancellation)
40. How can I upgrade or cancel my subscription? Mobile carrier (Free Mobile, Orange, NJU): manage your subscription directly with the carrier. (carrier-billed subscriptions are managed with the carrier)
41. How can I upgrade or cancel my subscription? Annual billing includes a 20% discount compared with monthly billing. (annual billing discount)
42. How can I upgrade or cancel my subscription? cancel your current subscription first, then resubscribe with the new billing frequency at the end of the period. (switching between monthly and annual billing)
43. How can I upgrade or cancel my subscription? If this is the case, contact your administrator for assistance. (organization-managed accounts go through the administrator)
44. Refund policy: eligibility, timing, and how it works cancellation is immediate and your refund is processed automatically. (automatic refund within the 14-day window)
45. Refund policy: eligibility, timing, and how it works The 14-day withdrawal window applies only to initial purchases, not to renewals. (renewals are not refundable)
46. Refund policy: eligibility, timing, and how it works They typically appear within 5-10 business days (how long refunds take)
47. Refund policy: eligibility, timing, and how it works manage cancellation and refund requests from your Free Mobile customer account. (Free Mobile cancellations and refunds)
48. Refund policy: eligibility, timing, and how it works The subscription ends automatically at the end of the offer. (Orange and NJU offers end on their own)
49. Refund policy: eligibility, timing, and how it works 6 months free (the Orange and NJU offer length)
50. Refund policy: eligibility, timing, and how it works can't change the subscription or issue the refund directly. (Mistral can't cancel or refund carrier subscriptions)
51. Refund policy: eligibility, timing, and how it works Credit refund eligibility is reviewed case by case by our support team. (prepaid API credit refunds)
52. How can I manage my subscription on mobile (iOS and Android)? Tap the menu icon at the very-top left of the app to reveal the panel. (first step in the app)
53. How can I manage my subscription on mobile (iOS and Android)? Tap on your Organization name at the bottom of the screen. (second step in the app)
54. How can I manage my subscription on mobile (iOS and Android)? Locate the Subscription option under the Account section. (where the subscription is in app Settings)
55. How can I manage my subscription on mobile (iOS and Android)? Canceling your subscription immediately stops automatic renewal of your Pro plan. (cancelling stops renewal)
56. How can I manage my subscription on mobile (iOS and Android)? You'll keep access until the end of your current billing period (monthly or yearly), then revert to Free mode. (access after cancelling a store subscription)
57. How can I manage my subscription on mobile (iOS and Android)? If you purchased Pro on the web, or if you have a Team plan or higher, manage your subscription from the web instead (web purchases and Team plans are managed on the web)
58. Apple Support: cancel subscriptions If there is no Cancel button or you see an expiration message in red text, the subscription is already canceled. (how to tell it is cancelled on Apple)
59. Google Play Help: cancel a subscription When you cancel a subscription, you'll still be able to use your subscription for the time you've already paid. (access until the paid period ends on Google Play)
60. Commercial Terms of Service If there are no Order Forms then in effect between Customer and Mistral AI, Customer may cease its use (terminating without an Order Form)
61. How do I export my data from Vibe? dedicated Vibe export tool (the export tool)
62. How do I export my data from Vibe? all your Vibe data (what the export downloads)
63. How long do you store my data? 1 year after you delete your account (retention of some account data after deletion)
64. Terms of Service for consumers outside the European Union will automatically charge your payment method on each periodic renewal (consumer plans renew automatically until cancelled)

Not confirmed yet

• How the final pay-as-you-go API usage charge is billed after disabling it isn't explained on Mistral's help pages.
• How long chat history and other data are kept after cancelling a consumer plan isn't stated; the help center points to the Privacy Policy.
• How to confirm a cancellation, and when it ends, for Free Mobile billing isn't described on Mistral's help pages.
• The help center's export article refers to the Vibe export tool; it doesn't say the export format or what's included.

Independent re-check, 2026-10-08

A second reviewer re-read the official pages and corrected what was wrong or missing. The JSON lists what changed.

Checked against official help pages, 2026-10-08. Cancel flows change: if this one did, tell us at support@stackcut.io. Stackcut Exits is open data (CC BY 4.0).