Business software · Developer tools, hosting and APIs

How to cancel LaunchDarkly

Open the gear icon, then Billing; under End subscription click Cancel my subscription and confirm in the dialog. The account stays active to the end of the billing cycle, and usage above prepaid entitlements is still billed. Invoice-billed accounts cancel by Support ticket. Payments are non-refundable.

By Stackcut · Partly confirmed (see what's unverified) on 2026-10-08, then re-checked independently · JSON · Open data, CC BY 4.0

Open LaunchDarkly's cancel page

The short answer

  • Where: Click the gear icon in the left sidebar to open Organization settings, then choose Billing (launchdarkly.com).
  • When it ends: The account stays active until the end of the current billing cycle, then is marked as expired and no further charges are incurred.
  • Want to keep it for less? Free plan and more. Options

Before you cancel

What happens to your data

Thirty days after termination LaunchDarkly has no obligation to maintain Customer Data and will not retain copies or records of it. Account deletion is by Support ticket, only after the subscription has expired.

What you lose

  • Access to the LaunchDarkly service once termination takes effect
  • Customer Data, 30 days after termination
  • Enterprise and Guardian features on a Developer or Foundation plan, which you can no longer interact with (LaunchDarkly keeps the data)

Cancel, by who bills you

Pick the route for whoever charges you: the name on your card statement or receipt tells you.

Self-serve subscriptions

Online, self-serve Self-serve (card-billed) subscriptions managed on the Billing page. Who can cancel: Someone who can view the Billing page (access depends on account configuration; the page doesn't name the role that can cancel).

  1. Click the gear icon in the left sidebar to open Organization settings, then choose Billing
  2. Find the End subscription section and click Cancel my subscription
  3. In the dialog, click Cancel my subscription again
Access ends
The account stays active until the end of the current billing cycle, then is marked as expired and no further charges are incurred
Notice
Cancel in the account dashboard before the next scheduled billing; otherwise it renews for periods equal to the initial Subscription Term
Refunds
Payment obligations are non-refundable
Fees
Usage above your prepaid entitlements for the rest of the cycle is billed; overage and usage fees are invoiced monthly in arrears
Open the page
Source: launchdarkly.com launchdarkly.com

Invoice-billed subscriptions

Web form Subscriptions billed by invoice. Who can cancel: The account holder, by Support ticket.

  1. Start a Support ticket asking to cancel the subscription
Access ends
At the end of the then-current Subscription Term; access to the service ends when termination takes effect
Notice
The subscription terms give no number of days; either party can terminate before the end of the current Subscription Term
Refunds
Payment obligations are non-refundable
Open the page
Source: launchdarkly.com launchdarkly.com

Questions people ask

Can I get a refund if I cancel LaunchDarkly?

Self-serve subscriptions: Payment obligations are non-refundable.

Source: launchdarkly.com

If I cancel LaunchDarkly, when does my access end?

Self-serve subscriptions: The account stays active until the end of the current billing cycle, then is marked as expired and no further charges are incurred. Invoice-billed subscriptions: At the end of the then-current Subscription Term; access to the service ends when termination takes effect.

Source: launchdarkly.com launchdarkly.com

Is there a fee to cancel LaunchDarkly?

Self-serve subscriptions: Usage above your prepaid entitlements for the rest of the cycle is billed; overage and usage fees are invoiced monthly in arrears.

Source: launchdarkly.com

How long before renewal do I need to cancel LaunchDarkly?

Self-serve subscriptions: Cancel in the account dashboard before the next scheduled billing; otherwise it renews for periods equal to the initial Subscription Term. Invoice-billed subscriptions: The subscription terms give no number of days; either party can terminate before the end of the current Subscription Term.

Source: launchdarkly.com

What happens to my data when I cancel LaunchDarkly?

Thirty days after termination LaunchDarkly has no obligation to maintain Customer Data and will not retain copies or records of it. Account deletion is by Support ticket, only after the subscription has expired.

Source: launchdarkly.com launchdarkly.com launchdarkly.com

Keep it for less

Before cancelling, check whether one of these does the job. Offers change and differ by account.

  • Free plan The Developer plan is free and needs no credit card; trials convert to it automatically. After a move to Developer or Foundation, Enterprise and Guardian feature data is kept but cannot be used launchdarkly.com launchdarkly.com
  • Cheaper plan Some plans can switch to a pay-as-you-go Foundation plan from the Billing page; Foundation has no platform or seat fees launchdarkly.com launchdarkly.com

For AI agents

  • The person signs in and handles any two-factor code; an agent should never ask for a password.
  • Usage above prepaid entitlements in the final billing cycle is still billed
  • Invoice-billed subscriptions are cancelled by Support ticket, not on the Billing page
  • Deleting the account needs an expired subscription and a Support ticket
  • Some members can't see the Billing page; sign in as someone who can

Get this plan as data: get_exit_plan on the Stackcut MCP (stackcut.io/mcp), or /exits/launchdarkly.json. After using a guide, send structured report_guide_feedback for matching or changed steps, missing billing routes or human handoffs; keep unknown language and market omitted. Confirm with the person before the final click, and report the outcome with report_action_outcome, using the exact packet_revision and route_id returned by the plan.

Or give your agent the stackcut-leave skill (a zip): it exports first, walks the steps, stops when the page doesn't match, and leaves the final click to the person.

Sources

  1. The Billing page To view the Billing page, click the gear icon in the left sidebar to open "Organization settings," then choose "Billing". (where the cancel option is)
  2. The Billing page Cancel my subscription (the button names used to cancel)
  3. The Billing page Your account remains active until the end of your current billing cycle. (when access ends)
  4. The Billing page LaunchDarkly will bill you for that excess usage. (excess usage is billed)
  5. The Billing page your account is marked as expired and no additional charges are incurred for your account. (charges stop once the cycle ends)
  6. The Billing page start a Support ticket to cancel your subscription. (invoice-billed route)
  7. The Billing page We can only delete accounts after your subscription has expired. (account deletion comes after expiry)
  8. The Billing page The account Owner or a member with the LaunchDarkly Billing Admin organization role can change the billing contact. (who can change billing settings (not cancelling))
  9. The Billing page Switch to a Foundation plan (the downgrade option)
  10. LaunchDarkly subscriptions and plans If you move to a Developer or Foundation plan, LaunchDarkly retains any account data related to Enterprise and Guardian features, but you cannot interact with it. (what a downgrade keeps and removes)
  11. LaunchDarkly pricing Free to start. (the Developer plan is free to start)
  12. LaunchDarkly subscription terms unless Customer cancels their subscription through the Services’ account dashboard prior to their next scheduled billing (cancelling through the dashboard before renewal)
  13. LaunchDarkly subscription terms Termination will take effect at the end of the then current Subscription Term (when termination takes effect)
  14. LaunchDarkly subscription terms will automatically renew for periods equal to the initial Subscription Term (automatic renewal)
  15. LaunchDarkly subscription terms payment obligations are non-refundable. (refund position)
  16. LaunchDarkly subscription terms overage and usage Fees are calculated on the basis of usage and invoiced monthly in arrears (how usage is billed)
  17. LaunchDarkly subscription terms Thirty (30) days following the termination of this Agreement (the 30-day point after termination)
  18. LaunchDarkly subscription terms LaunchDarkly will have no obligation to maintain any Customer Data (no duty to keep customer data after termination)
  19. The Billing page Find the "End subscription" section of the Billing page. (the End subscription section)
  20. The Billing page In the dialog, click Cancel my subscription. (the confirmation dialog)
  21. The Billing page Depending on how your LaunchDarkly account is configured, you may not have access to view the Billing page. (Billing page access depends on configuration)
  22. The Billing page If you are currently billed by invoice, start a Support ticket to cancel your subscription. (invoice-billed accounts cancel by Support ticket)
  23. LaunchDarkly subscription terms Either party can terminate this Agreement for any reason before the end of the current Subscription Term or Free trial. (termination for any reason before term end)
  24. LaunchDarkly subscription terms Upon the effective date of termination of an Order, Customer's authorization to access and use the LaunchDarkly Service will cease. (access ends at termination)
  25. LaunchDarkly subscription terms will not retain copies or records of Customer Data in its system or otherwise. (customer data not retained after 30 days)
  26. LaunchDarkly subscriptions and plans Developer plans are free to use and don't require a credit card. (free Developer plan)
  27. LaunchDarkly subscriptions and plans When your trial ends, your account will automatically convert to a free Developer plan. (trials convert to the free plan)
  28. LaunchDarkly pricing No platform or seat fees. (Foundation has no platform or seat fees)

Not confirmed yet

  • LaunchDarkly's billing help page doesn't say which role can cancel a subscription, or whether a confirmation email follows
  • Notice and renewal terms in negotiated Enterprise contracts aren't on LaunchDarkly's public pages
  • LaunchDarkly's account help pages don't describe exporting flags or account data before cancelling

Independent re-check, 2026-10-08

A second reviewer re-read the official pages and corrected what was wrong or missing. The JSON lists what changed.

Partly confirmed (see what's unverified), 2026-10-08. Cancel flows change: if this one did, tell us at support@stackcut.io. Stackcut Exits is open data (CC BY 4.0).