{
 "id": "launchdarkly",
 "name": "LaunchDarkly",
 "category": "developer_tools",
 "website": "https://launchdarkly.com",
 "domains": [
  "launchdarkly.com"
 ],
 "summary": "Open the gear icon, then Billing; under End subscription click Cancel my subscription and confirm in the dialog. The account stays active to the end of the billing cycle, and usage above prepaid entitlements is still billed. Invoice-billed accounts cancel by Support ticket. Payments are non-refundable.",
 "routes": [
  {
   "channel": "direct_web",
   "label": "Self-serve subscriptions",
   "applies_to": "Self-serve (card-billed) subscriptions managed on the Billing page",
   "who": "Someone who can view the Billing page (access depends on account configuration; the page doesn't name the role that can cancel)",
   "method": "self_serve",
   "start_url": "https://launchdarkly.com/docs/home/account/billing-page",
   "steps": [
    {
     "do": "Click the gear icon in the left sidebar to open Organization settings, then choose Billing",
     "expect": null
    },
    {
     "do": "Find the End subscription section and click Cancel my subscription",
     "expect": null
    },
    {
     "do": "In the dialog, click Cancel my subscription again",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "The account stays active until the end of the current billing cycle, then is marked as expired and no further charges are incurred",
   "notice": "Cancel in the account dashboard before the next scheduled billing; otherwise it renews for periods equal to the initial Subscription Term",
   "refund": "Payment obligations are non-refundable",
   "fees": "Usage above your prepaid entitlements for the rest of the cycle is billed; overage and usage fees are invoiced monthly in arrears",
   "source_ids": [
    "s1",
    "s19",
    "s2",
    "s20",
    "s21",
    "s3",
    "s5",
    "s4",
    "s12",
    "s14",
    "s15",
    "s16"
   ]
  },
  {
   "channel": "direct_web",
   "label": "Invoice-billed subscriptions",
   "applies_to": "Subscriptions billed by invoice",
   "who": "The account holder, by Support ticket",
   "method": "form",
   "start_url": "https://support.launchdarkly.com/hc/en-us/requests/new",
   "steps": [
    {
     "do": "Start a Support ticket asking to cancel the subscription",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "At the end of the then-current Subscription Term; access to the service ends when termination takes effect",
   "notice": "The subscription terms give no number of days; either party can terminate before the end of the current Subscription Term",
   "refund": "Payment obligations are non-refundable",
   "fees": null,
   "source_ids": [
    "s22",
    "s23",
    "s13",
    "s24",
    "s14",
    "s15"
   ]
  }
 ],
 "pay_less": [
  {
   "type": "free_plan",
   "what": "The Developer plan is free and needs no credit card; trials convert to it automatically. After a move to Developer or Foundation, Enterprise and Guardian feature data is kept but cannot be used",
   "evidence": "documented",
   "source_ids": [
    "s26",
    "s11",
    "s27",
    "s10"
   ]
  },
  {
   "type": "downgrade",
   "what": "Some plans can switch to a pay-as-you-go Foundation plan from the Billing page; Foundation has no platform or seat fees",
   "evidence": "documented",
   "source_ids": [
    "s9",
    "s28"
   ]
  }
 ],
 "export": [],
 "after_cancel": {
  "access_until": "The end of the current billing cycle (self-serve) or Subscription Term; the account is then marked as expired",
  "data_kept": "Thirty days after termination LaunchDarkly has no obligation to maintain Customer Data and will not retain copies or records of it. Account deletion is by Support ticket, only after the subscription has expired",
  "you_lose": [
   "Access to the LaunchDarkly service once termination takes effect",
   "Customer Data, 30 days after termination",
   "Enterprise and Guardian features on a Developer or Foundation plan, which you can no longer interact with (LaunchDarkly keeps the data)"
  ]
 },
 "agent_notes": {
  "sign_in_needed": true,
  "phone_or_chat_only": false,
  "retention_step": null,
  "tips": [
   "Usage above prepaid entitlements in the final billing cycle is still billed",
   "Invoice-billed subscriptions are cancelled by Support ticket, not on the Billing page",
   "Deleting the account needs an expired subscription and a Support ticket",
   "Some members can't see the Billing page; sign in as someone who can"
  ]
 },
 "sources": [
  {
   "id": "s1",
   "url": "https://launchdarkly.com/docs/home/account/billing-page",
   "title": "The Billing page",
   "publisher": "vendor",
   "quote": "To view the Billing page, click the gear icon in the left sidebar to open \"Organization settings,\" then choose \"Billing\".",
   "supports": "where the cancel option is"
  },
  {
   "id": "s2",
   "url": "https://launchdarkly.com/docs/home/account/billing-page",
   "title": "The Billing page",
   "publisher": "vendor",
   "quote": "Cancel my subscription",
   "supports": "the button names used to cancel"
  },
  {
   "id": "s3",
   "url": "https://launchdarkly.com/docs/home/account/billing-page",
   "title": "The Billing page",
   "publisher": "vendor",
   "quote": "Your account remains active until the end of your current billing cycle.",
   "supports": "when access ends"
  },
  {
   "id": "s4",
   "url": "https://launchdarkly.com/docs/home/account/billing-page",
   "title": "The Billing page",
   "publisher": "vendor",
   "quote": "LaunchDarkly will bill you for that excess usage.",
   "supports": "excess usage is billed"
  },
  {
   "id": "s5",
   "url": "https://launchdarkly.com/docs/home/account/billing-page",
   "title": "The Billing page",
   "publisher": "vendor",
   "quote": "your account is marked as expired and no additional charges are incurred for your account.",
   "supports": "charges stop once the cycle ends"
  },
  {
   "id": "s6",
   "url": "https://launchdarkly.com/docs/home/account/billing-page",
   "title": "The Billing page",
   "publisher": "vendor",
   "quote": "start a Support ticket to cancel your subscription.",
   "supports": "invoice-billed route"
  },
  {
   "id": "s7",
   "url": "https://launchdarkly.com/docs/home/account/billing-page",
   "title": "The Billing page",
   "publisher": "vendor",
   "quote": "We can only delete accounts after your subscription has expired.",
   "supports": "account deletion comes after expiry"
  },
  {
   "id": "s8",
   "url": "https://launchdarkly.com/docs/home/account/billing-page",
   "title": "The Billing page",
   "publisher": "vendor",
   "quote": "The account Owner or a member with the LaunchDarkly Billing Admin organization role can change the billing contact.",
   "supports": "who can change billing settings (not cancelling)"
  },
  {
   "id": "s9",
   "url": "https://launchdarkly.com/docs/home/account/billing-page",
   "title": "The Billing page",
   "publisher": "vendor",
   "quote": "Switch to a Foundation plan",
   "supports": "the downgrade option"
  },
  {
   "id": "s10",
   "url": "https://launchdarkly.com/docs/home/account/plans",
   "title": "LaunchDarkly subscriptions and plans",
   "publisher": "vendor",
   "quote": "If you move to a Developer or Foundation plan, LaunchDarkly retains any account data related to Enterprise and Guardian features, but you cannot interact with it.",
   "supports": "what a downgrade keeps and removes"
  },
  {
   "id": "s11",
   "url": "https://launchdarkly.com/pricing/",
   "title": "LaunchDarkly pricing",
   "publisher": "vendor",
   "quote": "Free to start.",
   "supports": "the Developer plan is free to start"
  },
  {
   "id": "s12",
   "url": "https://launchdarkly.com/policies/subscription-terms/",
   "title": "LaunchDarkly subscription terms",
   "publisher": "vendor",
   "quote": "unless Customer cancels their subscription through the Services’ account dashboard prior to their next scheduled billing",
   "supports": "cancelling through the dashboard before renewal"
  },
  {
   "id": "s13",
   "url": "https://launchdarkly.com/policies/subscription-terms/",
   "title": "LaunchDarkly subscription terms",
   "publisher": "vendor",
   "quote": "Termination will take effect at the end of the then current Subscription Term",
   "supports": "when termination takes effect"
  },
  {
   "id": "s14",
   "url": "https://launchdarkly.com/policies/subscription-terms/",
   "title": "LaunchDarkly subscription terms",
   "publisher": "vendor",
   "quote": "will automatically renew for periods equal to the initial Subscription Term",
   "supports": "automatic renewal"
  },
  {
   "id": "s15",
   "url": "https://launchdarkly.com/policies/subscription-terms/",
   "title": "LaunchDarkly subscription terms",
   "publisher": "vendor",
   "quote": "payment obligations are non-refundable.",
   "supports": "refund position"
  },
  {
   "id": "s16",
   "url": "https://launchdarkly.com/policies/subscription-terms/",
   "title": "LaunchDarkly subscription terms",
   "publisher": "vendor",
   "quote": "overage and usage Fees are calculated on the basis of usage and invoiced monthly in arrears",
   "supports": "how usage is billed"
  },
  {
   "id": "s17",
   "url": "https://launchdarkly.com/policies/subscription-terms/",
   "title": "LaunchDarkly subscription terms",
   "publisher": "vendor",
   "quote": "Thirty (30) days following the termination of this Agreement",
   "supports": "the 30-day point after termination"
  },
  {
   "id": "s18",
   "url": "https://launchdarkly.com/policies/subscription-terms/",
   "title": "LaunchDarkly subscription terms",
   "publisher": "vendor",
   "quote": "LaunchDarkly will have no obligation to maintain any Customer Data",
   "supports": "no duty to keep customer data after termination"
  },
  {
   "id": "s19",
   "url": "https://launchdarkly.com/docs/home/account/billing-page",
   "title": "The Billing page",
   "publisher": "vendor",
   "quote": "Find the \"End subscription\" section of the Billing page.",
   "supports": "the End subscription section"
  },
  {
   "id": "s20",
   "url": "https://launchdarkly.com/docs/home/account/billing-page",
   "title": "The Billing page",
   "publisher": "vendor",
   "quote": "In the dialog, click Cancel my subscription.",
   "supports": "the confirmation dialog"
  },
  {
   "id": "s21",
   "url": "https://launchdarkly.com/docs/home/account/billing-page",
   "title": "The Billing page",
   "publisher": "vendor",
   "quote": "Depending on how your LaunchDarkly account is configured, you may not have access to view the Billing page.",
   "supports": "Billing page access depends on configuration"
  },
  {
   "id": "s22",
   "url": "https://launchdarkly.com/docs/home/account/billing-page",
   "title": "The Billing page",
   "publisher": "vendor",
   "quote": "If you are currently billed by invoice, start a Support ticket to cancel your subscription.",
   "supports": "invoice-billed accounts cancel by Support ticket"
  },
  {
   "id": "s23",
   "url": "https://launchdarkly.com/policies/subscription-terms/",
   "title": "LaunchDarkly subscription terms",
   "publisher": "vendor",
   "quote": "Either party can terminate this Agreement for any reason before the end of the current Subscription Term or Free trial.",
   "supports": "termination for any reason before term end"
  },
  {
   "id": "s24",
   "url": "https://launchdarkly.com/policies/subscription-terms/",
   "title": "LaunchDarkly subscription terms",
   "publisher": "vendor",
   "quote": "Upon the effective date of termination of an Order, Customer's authorization to access and use the LaunchDarkly Service will cease.",
   "supports": "access ends at termination"
  },
  {
   "id": "s25",
   "url": "https://launchdarkly.com/policies/subscription-terms/",
   "title": "LaunchDarkly subscription terms",
   "publisher": "vendor",
   "quote": "will not retain copies or records of Customer Data in its system or otherwise.",
   "supports": "customer data not retained after 30 days"
  },
  {
   "id": "s26",
   "url": "https://launchdarkly.com/docs/home/account/plans",
   "title": "LaunchDarkly subscriptions and plans",
   "publisher": "vendor",
   "quote": "Developer plans are free to use and don't require a credit card.",
   "supports": "free Developer plan"
  },
  {
   "id": "s27",
   "url": "https://launchdarkly.com/docs/home/account/plans",
   "title": "LaunchDarkly subscriptions and plans",
   "publisher": "vendor",
   "quote": "When your trial ends, your account will automatically convert to a free Developer plan.",
   "supports": "trials convert to the free plan"
  },
  {
   "id": "s28",
   "url": "https://launchdarkly.com/pricing/",
   "title": "LaunchDarkly pricing",
   "publisher": "vendor",
   "quote": "No platform or seat fees.",
   "supports": "Foundation has no platform or seat fees"
  }
 ],
 "verification": {
  "level": "partial",
  "checked_on": "2026-10-08",
  "by": "stackcut-research",
  "unverified": [
   "LaunchDarkly's billing help page doesn't say which role can cancel a subscription, or whether a confirmation email follows",
   "Notice and renewal terms in negotiated Enterprise contracts aren't on LaunchDarkly's public pages",
   "LaunchDarkly's account help pages don't describe exporting flags or account data before cancelling"
  ],
  "review": {
   "by": "stackcut-review",
   "on": "2026-10-08",
   "result": "fixed",
   "notes": [
    "Re-checked the Billing page steps, effective date and excess-usage billing: confirmed",
    "Effective: after the cycle ends the account is marked expired and no further charges are incurred",
    "Invoice route: termination takes effect at the end of the Subscription Term, and access ends then; no day count for notice",
    "Data: 30 days after termination LaunchDarkly won't retain Customer Data (was only 'no obligation to maintain')",
    "Free plan: Developer needs no card and trials convert to it; Foundation has no platform or seat fees",
    "No AWS Marketplace billing is documented on LaunchDarkly's pages"
   ]
  }
 },
 "page": "https://stackcut.io/cancel/launchdarkly",
 "json": "https://stackcut.io/exits/launchdarkly.json",
 "evidence": {
  "packet_revision": "705587dd70edcd34616b078ca103b4986df26879a6d25ea20bc6339a272fd752",
  "docs_checked_on": "2026-10-08",
  "last_observed_success_on": null,
  "verification": "partial",
  "freshness": {
   "as_of": "2026-10-09",
   "status": "current",
   "checked_on": "2026-10-08",
   "age_days": 1,
   "stale_after_days": 30,
   "next_check_on": "2026-11-07"
  },
  "routes": [
   {
    "route_id": "launchdarkly--direct-web--r1",
    "channel": "direct_web",
    "checked_on": "2026-10-08",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-08",
     "age_days": 1,
     "stale_after_days": 30,
     "next_check_on": "2026-11-07"
    }
   },
   {
    "route_id": "launchdarkly--direct-web--r2",
    "channel": "direct_web",
    "checked_on": "2026-10-08",
    "freshness": {
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     "checked_on": "2026-10-08",
     "age_days": 1,
     "stale_after_days": 30,
     "next_check_on": "2026-11-07"
    }
   }
  ]
 },
 "license": "CC-BY-4.0",
 "credit": "Stackcut Exits (https://stackcut.io/cancel), CC BY 4.0"
}