How to cancel Instabug (now Luciq) in 2026, step by step

The short answer

Where: Contact the sales team through luciq.ai/request-demo, or your Customer Success Manager, and ask to end the contract at the end of its term (luciq.ai).
When it ends: Access continues until the Entity Agreement expires or is terminated, under the Terms.
Before you go: export App health metrics, including crash-free sessions, cold and hot app launches, OOMs and ANRs. What to save

Before you cancel

Export first

App health metrics, including crash-free sessions, cold and hot app launches, OOMs and ANRs: App Health Metrics Export API. Your Customer Success Manager or Support gives you the credentials. Enterprise plans only docs.luciq.ai
All data Luciq holds for your account, or for one specific user: Email contactus@luciq.ai to request the export docs.luciq.ai

What happens to your data

Dashboard data 'is not deleted unless you request the data to be removed'. How long it is kept after an account closes isn't on the pages read.

What you lose

License rights under the Terms, which end 'automatically and immediately' when the Terms end
The App Health Metrics Export API, which is for Enterprise plans only

Cancel, by who bills you

Pick the route for whoever charges you: the name on your card statement or receipt tells you.

Enterprise contract

Through sales Enterprise plans and contracts signed with Luciq, governed by an Entity Agreement or Luciq Customer Agreement that isn't public. Who can cancel: The customer entity that signed the agreement.

Contact the sales team through luciq.ai/request-demo, or your Customer Success Manager, and ask to end the contract at the end of its term
Ask for the non-renewal and notice terms in writing, and send notice the way your agreement requires

Access ends: Access continues until the Entity Agreement expires or is terminated, under the Terms
Fees: The Terms say Luciq may charge or modify fees; the payment and renewal terms of a contract aren't on the public pages

Open the page

Source: docs.luciq.ai luciq.ai docs.luciq.ai

Self-serve plan (existing)

By email Existing self-serve plans. Self-serve plans are no longer sold, and existing ones can't be downgraded or switched. Who can cancel: The account holder.

Email Luciq's support team (support@luciq.ai) and ask to cancel your self-serve plan and account. The docs don't describe a cancel button in the dashboard
Keep the written reply as your record

Access ends: Not stated on the public pages

Source: luciq.ai docs.luciq.ai docs.luciq.ai

Questions people ask

If I cancel Instabug (now Luciq), when does my access end?

Enterprise contract: Access continues until the Entity Agreement expires or is terminated, under the Terms. Self-serve plan (existing): Not stated on the public pages.

Source: luciq.ai docs.luciq.ai docs.luciq.ai

Is there a fee to cancel Instabug (now Luciq)?

Enterprise contract: The Terms say Luciq may charge or modify fees; the payment and renewal terms of a contract aren't on the public pages.

Source: luciq.ai

What happens to my data when I cancel Instabug (now Luciq)?

Dashboard data 'is not deleted unless you request the data to be removed'. How long it is kept after an account closes isn't on the pages read.

Source: docs.luciq.ai docs.luciq.ai

For AI agents

Downgrades or switching between self-serve plans are not supported, so a self-serve plan can only be cancelled or upgraded
Once you move up to Enterprise, you can't switch back to a self-serve plan later
Existing self-serve plans keep their price unless you upgrade
Deleting an end user's data through the deletion API is irreversible. It removes user data, not your plan

Get this plan as data: get_exit_plan on the Stackcut MCP (stackcut.io/mcp), or /exits/instabug.json. After using a guide, send structured report_guide_feedback for matching or changed steps, missing billing routes or human handoffs; keep unknown language and market omitted. Confirm with the person before the final click, and report the outcome with report_action_outcome, using the exact packet_revision and route_id returned by the plan.

Or give your agent the stackcut-leave skill (a zip): it exports first, walks the steps, stops when the page doesn't match, and leaves the final click to the person.

Sources

Luciq pricing Luciq (formerly Instabug) (the current name, Luciq, formerly Instabug)
Enterprise Plans contact our sales team (enterprise pricing is custom and goes through sales)
Enterprise Plans Self-serve plans are no longer available (self-serve plans are no longer sold to new customers)
Enterprise Plans Existing self-serve customers can only upgrade to an Enterprise plan (existing self-serve customers can only move up to Enterprise)
Enterprise Plans Downgrades or switching between self-serve plans are not supported. (no downgrades or switches between self-serve plans)
Enterprise Plans switch back to a self-serve plan later. (no switching back to self-serve after upgrading)
Enterprise Plans is not deleted unless you request the data to be removed. (dashboard data is kept until you ask for it to be removed)
Luciq Terms of Service End-User may terminate these Terms of Service at any time by cancelling its account. (the end user may end the Terms by cancelling the account)
Luciq Terms of Service (b) if applicable, expiration or termination of the Entity Agreement (access ends with the Entity Agreement for enterprise customers)
Luciq Terms of Service Certain fees may apply, and Luciq reserves the right, at any time, to charge or modify fees in connection with the Service. (fees may apply and can change)
Luciq Terms of Service all license rights of End-User under these Terms of Service shall automatically and immediately cease (license rights end when the Terms end)
Export APIs including crash-free sessions, cold and hot app launches, OOMs, ANRs, and more. (what app health data can be exported)
Export APIs Access to the App Health Metrics Export API is exclusive to Enterprise plans. (the export is for Enterprise plans only)
Export APIs Your CSM or Support contact will guide you through obtaining the necessary credentials. (how to get the export credentials)
Export APIs Please contact your Customer Success Manager or reach out to our Support team at support@luciq.ai. (the account manager and support contacts)
GDPR You can request an export of all the data that we have for your account or for a specific user. (a full data export can be requested)
GDPR This action is irreversible. (deleting a user's data cannot be undone)
Enterprise Plans For any further questions, please contact our support team. (support is the contact for plan questions)
Enterprise Plans Your existing self-serve plan price will remain the same unless you choose to upgrade to an Enterprise plan. (self-serve prices stay the same)
GDPR Please reach out to us at contactus@luciq.ai (where to request a data export)

Not confirmed yet

Luciq's docs don't describe cancelling a self-serve plan in the dashboard, when a cancellation takes effect, or what confirms it
Notice periods, renewal terms and refunds for Enterprise contracts are set in the Order Form and customer agreement, which aren't public
What happens to SDK data and dashboards when a plan ends isn't stated in Luciq's docs
How long data is kept after an account closes isn't stated. The retention pages describe retention periods while a plan is active
Luciq's docs don't say whether cancelling involves an offer or a question about why you're leaving

Independent re-check, 2026-10-08

A second reviewer re-read the official pages and corrected what was wrong or missing. The JSON lists what changed.

Partly confirmed (see what's unverified), 2026-10-08. Cancel flows change: if this one did, tell us at support@stackcut.io. Stackcut Exits is open data (CC BY 4.0).

How to cancel Instabug (now Luciq)