{
 "id": "instabug",
 "name": "Luciq",
 "category": "developer_tools",
 "website": "https://www.luciq.ai",
 "domains": [
  "luciq.ai",
  "docs.luciq.ai",
  "instabug.com"
 ],
 "summary": "Luciq (formerly Instabug) now sells Enterprise contracts through sales; the contract sets notice and renewal terms, which aren't public. Existing self-serve plans can't be downgraded, only upgraded or cancelled. The docs show no cancel button: contact support in writing.",
 "routes": [
  {
   "channel": "sales_contract",
   "label": "Enterprise contract",
   "applies_to": "Enterprise plans and contracts signed with Luciq, governed by an Entity Agreement or Luciq Customer Agreement that isn't public",
   "who": "The customer entity that signed the agreement",
   "method": "contact_sales",
   "start_url": "https://www.luciq.ai/request-demo",
   "steps": [
    {
     "do": "Contact the sales team through luciq.ai/request-demo, or your Customer Success Manager, and ask to end the contract at the end of its term",
     "expect": null
    },
    {
     "do": "Ask for the non-renewal and notice terms in writing, and send notice the way your agreement requires",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "Access continues until the Entity Agreement expires or is terminated, under the Terms",
   "notice": null,
   "refund": null,
   "fees": "The Terms say Luciq may charge or modify fees; the payment and renewal terms of a contract aren't on the public pages",
   "source_ids": [
    "s_ent_sales",
    "s_terms_term",
    "s_terms_fees",
    "s_export_csm"
   ]
  },
  {
   "channel": "direct_web",
   "label": "Self-serve plan (existing)",
   "applies_to": "Existing self-serve plans. Self-serve plans are no longer sold, and existing ones can't be downgraded or switched",
   "who": "The account holder",
   "method": "email",
   "start_url": null,
   "steps": [
    {
     "do": "Email Luciq's support team (support@luciq.ai) and ask to cancel your self-serve plan and account. The docs don't describe a cancel button in the dashboard",
     "expect": null
    },
    {
     "do": "Keep the written reply as your record",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "Not stated on the public pages",
   "notice": null,
   "refund": null,
   "fees": null,
   "source_ids": [
    "s_terms_cancel",
    "s_ent_selfserve_1",
    "s_ent_selfserve_2",
    "s_ent_support",
    "s_export_csm"
   ]
  }
 ],
 "pay_less": [],
 "export": [
  {
   "data": "App health metrics, including crash-free sessions, cold and hot app launches, OOMs and ANRs",
   "how": "App Health Metrics Export API. Your Customer Success Manager or Support gives you the credentials",
   "format": null,
   "limits": "Enterprise plans only",
   "source_ids": [
    "s_export_metrics",
    "s_export_plan",
    "s_export_creds"
   ]
  },
  {
   "data": "All data Luciq holds for your account, or for one specific user",
   "how": "Email contactus@luciq.ai to request the export",
   "format": null,
   "limits": null,
   "source_ids": [
    "s_gdpr_export",
    "s_gdpr_contact"
   ]
  }
 ],
 "after_cancel": {
  "access_until": "For a contract, until the Entity Agreement expires or is terminated. The public pages don't give an end date for a self-serve plan",
  "data_kept": "Dashboard data 'is not deleted unless you request the data to be removed'. How long it is kept after an account closes isn't on the pages read",
  "you_lose": [
   "License rights under the Terms, which end 'automatically and immediately' when the Terms end",
   "The App Health Metrics Export API, which is for Enterprise plans only"
  ]
 },
 "agent_notes": {
  "sign_in_needed": null,
  "phone_or_chat_only": false,
  "retention_step": null,
  "tips": [
   "Downgrades or switching between self-serve plans are not supported, so a self-serve plan can only be cancelled or upgraded",
   "Once you move up to Enterprise, you can't switch back to a self-serve plan later",
   "Existing self-serve plans keep their price unless you upgrade",
   "Deleting an end user's data through the deletion API is irreversible. It removes user data, not your plan"
  ]
 },
 "sources": [
  {
   "id": "s_pricing_name",
   "url": "https://www.luciq.ai/pricing",
   "title": "Luciq pricing",
   "publisher": "vendor",
   "quote": "Luciq (formerly Instabug)",
   "supports": "the current name, Luciq, formerly Instabug"
  },
  {
   "id": "s_ent_sales",
   "url": "https://docs.luciq.ai/organization-settings/billing/enterprise-plans",
   "title": "Enterprise Plans",
   "publisher": "vendor",
   "quote": "contact our sales team",
   "supports": "enterprise pricing is custom and goes through sales"
  },
  {
   "id": "s_ent_selfserve_1",
   "url": "https://docs.luciq.ai/organization-settings/billing/enterprise-plans",
   "title": "Enterprise Plans",
   "publisher": "vendor",
   "quote": "Self-serve plans are no longer available",
   "supports": "self-serve plans are no longer sold to new customers"
  },
  {
   "id": "s_ent_selfserve_2",
   "url": "https://docs.luciq.ai/organization-settings/billing/enterprise-plans",
   "title": "Enterprise Plans",
   "publisher": "vendor",
   "quote": "Existing self-serve customers can only upgrade to an Enterprise plan",
   "supports": "existing self-serve customers can only move up to Enterprise"
  },
  {
   "id": "s_ent_selfserve_3",
   "url": "https://docs.luciq.ai/organization-settings/billing/enterprise-plans",
   "title": "Enterprise Plans",
   "publisher": "vendor",
   "quote": "Downgrades or switching between self-serve plans are not supported.",
   "supports": "no downgrades or switches between self-serve plans"
  },
  {
   "id": "s_ent_selfserve_4",
   "url": "https://docs.luciq.ai/organization-settings/billing/enterprise-plans",
   "title": "Enterprise Plans",
   "publisher": "vendor",
   "quote": "switch back to a self-serve plan later.",
   "supports": "no switching back to self-serve after upgrading"
  },
  {
   "id": "s_ent_retention",
   "url": "https://docs.luciq.ai/organization-settings/billing/enterprise-plans",
   "title": "Enterprise Plans",
   "publisher": "vendor",
   "quote": "is not deleted unless you request the data to be removed.",
   "supports": "dashboard data is kept until you ask for it to be removed"
  },
  {
   "id": "s_terms_cancel",
   "url": "https://www.luciq.ai/terms",
   "title": "Luciq Terms of Service",
   "publisher": "vendor",
   "quote": "End-User may terminate these Terms of Service at any time by cancelling its account.",
   "supports": "the end user may end the Terms by cancelling the account"
  },
  {
   "id": "s_terms_term",
   "url": "https://www.luciq.ai/terms",
   "title": "Luciq Terms of Service",
   "publisher": "vendor",
   "quote": "(b) if applicable, expiration or termination of the Entity Agreement",
   "supports": "access ends with the Entity Agreement for enterprise customers"
  },
  {
   "id": "s_terms_fees",
   "url": "https://www.luciq.ai/terms",
   "title": "Luciq Terms of Service",
   "publisher": "vendor",
   "quote": "Certain fees may apply, and Luciq reserves the right, at any time, to charge or modify fees in connection with the Service.",
   "supports": "fees may apply and can change"
  },
  {
   "id": "s_terms_rights",
   "url": "https://www.luciq.ai/terms",
   "title": "Luciq Terms of Service",
   "publisher": "vendor",
   "quote": "all license rights of End-User under these Terms of Service shall automatically and immediately cease",
   "supports": "license rights end when the Terms end"
  },
  {
   "id": "s_export_metrics",
   "url": "https://docs.luciq.ai/product-guides-and-integrations/product-guides/export-apis",
   "title": "Export APIs",
   "publisher": "vendor",
   "quote": "including crash-free sessions, cold and hot app launches, OOMs, ANRs, and more.",
   "supports": "what app health data can be exported"
  },
  {
   "id": "s_export_plan",
   "url": "https://docs.luciq.ai/product-guides-and-integrations/product-guides/export-apis",
   "title": "Export APIs",
   "publisher": "vendor",
   "quote": "Access to the App Health Metrics Export API is exclusive to Enterprise plans.",
   "supports": "the export is for Enterprise plans only"
  },
  {
   "id": "s_export_creds",
   "url": "https://docs.luciq.ai/product-guides-and-integrations/product-guides/export-apis",
   "title": "Export APIs",
   "publisher": "vendor",
   "quote": "Your CSM or Support contact will guide you through obtaining the necessary credentials.",
   "supports": "how to get the export credentials"
  },
  {
   "id": "s_export_csm",
   "url": "https://docs.luciq.ai/product-guides-and-integrations/product-guides/export-apis",
   "title": "Export APIs",
   "publisher": "vendor",
   "quote": "Please contact your Customer Success Manager or reach out to our Support team at support@luciq.ai.",
   "supports": "the account manager and support contacts"
  },
  {
   "id": "s_gdpr_export",
   "url": "https://docs.luciq.ai/organization-settings/gdpr",
   "title": "GDPR",
   "publisher": "vendor",
   "quote": "You can request an export of all the data that we have for your account or for a specific user.",
   "supports": "a full data export can be requested"
  },
  {
   "id": "s_gdpr_irreversible",
   "url": "https://docs.luciq.ai/organization-settings/gdpr",
   "title": "GDPR",
   "publisher": "vendor",
   "quote": "This action is irreversible.",
   "supports": "deleting a user's data cannot be undone"
  },
  {
   "id": "s_ent_support",
   "url": "https://docs.luciq.ai/organization-settings/billing/enterprise-plans",
   "title": "Enterprise Plans",
   "publisher": "vendor",
   "quote": "For any further questions, please contact our support team.",
   "supports": "support is the contact for plan questions"
  },
  {
   "id": "s_ent_keep",
   "url": "https://docs.luciq.ai/organization-settings/billing/enterprise-plans",
   "title": "Enterprise Plans",
   "publisher": "vendor",
   "quote": "Your existing self-serve plan price will remain the same unless you choose to upgrade to an Enterprise plan.",
   "supports": "self-serve prices stay the same"
  },
  {
   "id": "s_gdpr_contact",
   "url": "https://docs.luciq.ai/organization-settings/gdpr",
   "title": "GDPR",
   "publisher": "vendor",
   "quote": "Please reach out to us at contactus@luciq.ai",
   "supports": "where to request a data export"
  }
 ],
 "verification": {
  "level": "partial",
  "checked_on": "2026-10-08",
  "by": "stackcut-research",
  "unverified": [
   "Luciq's docs don't describe cancelling a self-serve plan in the dashboard, when a cancellation takes effect, or what confirms it",
   "Notice periods, renewal terms and refunds for Enterprise contracts are set in the Order Form and customer agreement, which aren't public",
   "What happens to SDK data and dashboards when a plan ends isn't stated in Luciq's docs",
   "How long data is kept after an account closes isn't stated. The retention pages describe retention periods while a plan is active",
   "Luciq's docs don't say whether cancelling involves an offer or a question about why you're leaving"
  ],
  "review": {
   "by": "stackcut-review",
   "on": "2026-10-08",
   "result": "fixed",
   "notes": [
    "Removed the annual-commitment item from cheaper options: the plans page names the deal but never says it costs less",
    "Self-serve route now says plainly that the docs show no cancel button and that you contact support in writing",
    "Data export request now names the documented address, contactus@luciq.ai",
    "Added that existing self-serve plans keep their price unless upgraded"
   ]
  }
 },
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 "license": "CC-BY-4.0",
 "credit": "Stackcut Exits (https://stackcut.io/cancel), CC BY 4.0"
}