Personal subscriptions · Design and creative

How to cancel Ideogram

Cancel in Wallet & Billing, Manage plan & billing, Cancel subscription, at least 5 days before renewal or the next charge may still go through. Benefits last to the end of the paid period. iOS app subscribers cancel in the App Store. Ideogram gives no refunds.

By Stackcut · Checked against official help pages on 2026-10-05, then re-checked independently · JSON · Open data, CC BY 4.0

Open Ideogram's cancel page

The short answer

  • Where: Sign in to the account that holds the subscription, click your avatar at the bottom of the sidebar and select Wallet & Billing (ideogram.ai).
  • When it ends: Plan benefits continue until the end of the period already paid for (annual subscribers keep access to the end of the prepaid year); then the account moves to the free plan, or to pay as you go if you still have purchased credits. Unused monthly credits end with the plan.
  • Billed by someone else? Cancel with them instead: Apple.
  • Before you go: export Images and videos in your Assets or a collection. What to save
  • Want to keep it for less? Cheaper plan and more. Options

Before you cancel

Export first

  • Images and videos in your Assets or a collection: Open Assets or a collection, select the items, then click Download in the bar at the bottom (A ZIP file for images; videos download as MP4). Up to 250 items per selection, up to 50 videos per download, and one bulk download at a time. Images download as PNG on a paid plan and JPEG without one; formats and sizes that need a plan show a Subscribe to download button docs.ideogram.ai

What happens to your data

The account and images stay; existing private images remain private. Credits bought separately stay usable until 365 days after purchase. Deleting the account (Settings, Account, Delete account, after cancelling) permanently removes all generations and data, usually within about 48 hours.

What you lose

  • Unused monthly plan credits
  • Private generation: new images made on Free are public
  • PNG downloads (without a plan, images download as JPEG) and other download formats and sizes that need a paid plan

Cancel, by who bills you

Pick the route for whoever charges you: the name on your card statement or receipt tells you.

Plans bought on the website

Online, self-serve Ideogram Plus, Pro and Team subscriptions bought on ideogram.ai (monthly or yearly). Who can cancel: The account holder; for a Team plan, only the team owner.

  1. Sign in to the account that holds the subscription, click your avatar at the bottom of the sidebar and select Wallet & BillingYou should see: your plan card
  2. In the plan card, click Manage plan & billingYou should see: the billing portal
  3. In the billing portal, click Cancel subscription next to your current subscriptionYou should see: a confirmation page showing the date your access ends
  4. Click Cancel subscription to confirmYou should see: a Cancels badge on the subscription and the date your service ends
Confirm it worked
The billing portal shows a Cancels badge on the subscription and the date service ends
Access ends
Plan benefits continue until the end of the period already paid for (annual subscribers keep access to the end of the prepaid year); then the account moves to the free plan, or to pay as you go if you still have purchased credits. Unused monthly credits end with the plan
Notice
Cancel at least 5 days before the renewal date: the Terms of Service require five days for the cancellation to count for that period, or the next charge may still be processed
Refunds
Ideogram doesn't offer refunds, including for renewals, credit purchases and partly used billing periods
Open the page
Source: docs.ideogram.ai docs.ideogram.ai docs.ideogram.ai docs.ideogram.ai

Billed by Apple (App Store)

In the billing platform's settings Ideogram Plus or Pro plans bought in the Ideogram iOS app, which Apple bills (the website shows Plan managed in the App Store); Team plans are sold only on the web. Who can cancel: The Apple Account holder who subscribed. Everything Apple bills, in one place.

  1. On your iPhone or iPad, open Settings and tap your name
  2. Tap Subscriptions, then Ideogram
  3. Tap Cancel Subscription (you may need to scroll down to find it)
Confirm it worked
If there is no Cancel button, or an expiration message shows in red text, the subscription is already cancelled
Refunds
Apple handles App Store refunds (reportaproblem.apple.com); Ideogram support can't refund App Store charges
Source: docs.ideogram.ai docs.ideogram.ai support.apple.com

Questions people ask

Can I get a refund if I cancel Ideogram?

Plans bought on the website: Ideogram doesn't offer refunds, including for renewals, credit purchases and partly used billing periods. Billed by Apple (App Store): Apple handles App Store refunds (reportaproblem.apple.com); Ideogram support can't refund App Store charges.

Source: docs.ideogram.ai docs.ideogram.ai docs.ideogram.ai docs.ideogram.ai docs.ideogram.ai

If I cancel Ideogram, when does my access end?

Plans bought on the website: Plan benefits continue until the end of the period already paid for (annual subscribers keep access to the end of the prepaid year); then the account moves to the free plan, or to pay as you go if you still have purchased credits. Unused monthly credits end with the plan.

Source: docs.ideogram.ai docs.ideogram.ai docs.ideogram.ai

How do I cancel Ideogram if I pay through Apple?

Billed by Apple (App Store): On your iPhone or iPad, open Settings and tap your name. Tap Subscriptions, then Ideogram. Tap Cancel Subscription (you may need to scroll down to find it).

Source: support.apple.com docs.ideogram.ai

How long before renewal do I need to cancel Ideogram?

Plans bought on the website: Cancel at least 5 days before the renewal date: the Terms of Service require five days for the cancellation to count for that period, or the next charge may still be processed.

Source: docs.ideogram.ai docs.ideogram.ai docs.ideogram.ai

What happens to my data when I cancel Ideogram?

The account and images stay; existing private images remain private. Credits bought separately stay usable until 365 days after purchase. Deleting the account (Settings, Account, Delete account, after cancelling) permanently removes all generations and data, usually within about 48 hours.

Source: docs.ideogram.ai

Keep it for less

Before cancelling, check whether one of these does the job. Offers change and differ by account.

  • Cheaper plan In Settings, Plans, click the lower plan and confirm. The current plan runs to the end of the paid period (no refund or credit for the difference), then you switch and are billed the lower price. Yearly-to-monthly changes and Team-to-individual moves can't be made on that page: contact support@ideogram.ai docs.ideogram.ai
  • Pay yearly Yearly billing costs less per month: Plus is $15/month ($180 a year) instead of $20/month, Pro $42/month ($504 a year) instead of $60/month, and Team $20 instead of $30 per user/month. Credits still arrive monthly docs.ideogram.ai
  • Free plan Cancel to move to Free: free accounts that sign in with Google, Apple or Microsoft get 30 credits each week, but everything generated on Free is public docs.ideogram.ai docs.ideogram.ai
  • Fewer seats The Team plan is billed per seat. When the team owner removes a member, the next bill reflects the change; that member's unused credits are lost docs.ideogram.ai

For AI agents

  • The person signs in and handles any two-factor code; an agent should never ask for a password.
  • Cancel at least 5 days before the renewal date, or the next charge may still be processed
  • Subscribed in the iOS app? Cancel in the App Store: cancelling on the website won't stop Apple's charges
  • Only the team owner can manage a Team plan's billing
  • Changed your mind? Click Don't cancel subscription in the billing portal before the paid period ends
  • Bulk-download images before cancelling: some download formats and sizes need a paid plan
  • Delete the account only after cancelling the subscription; deletion can't be undone
  • The API and the app share one credit balance

Get this plan as data: get_exit_plan on the Stackcut MCP (stackcut.io/mcp), or /exits/ideogram.json. After using a guide, send structured report_guide_feedback for matching or changed steps, missing billing routes or human handoffs; keep unknown language and market omitted. Confirm with the person before the final click, and report the outcome with report_action_outcome, using the exact packet_revision and route_id returned by the plan.

Or give your agent the stackcut-leave skill (a zip): it exports first, walks the steps, stops when the page doesn't match, and leaves the final click to the person.

Sources

  1. Cancelling Your Subscription Click your avatar at the bottom of the sidebar and select Wallet & Billing (where the cancel flow starts)
  2. Cancelling Your Subscription In the plan card, click Manage plan & billing (opening the billing portal)
  3. Cancelling Your Subscription In the billing portal, click Cancel subscription next to your current subscription (the cancel button)
  4. Cancelling Your Subscription The billing portal shows a Cancels badge on your subscription and the date your service ends (how to confirm it worked)
  5. Cancelling Your Subscription Cancel at least 5 days before your renewal date (the 5-day notice)
  6. Cancelling Your Subscription If you cancel closer to the renewal date, the next charge may still be processed (late cancellations may still be charged)
  7. Renewals and Billing Cycles per the Terms of Service, cancellations must be made five (5) days ahead of renewal to take effect for that period. (the notice rule in the Terms)
  8. Renewals and Billing Cycles Ideogram subscriptions renew automatically at the billing frequency you chose when subscribing — monthly or annual. (subscriptions auto-renew)
  9. Cancelling Your Subscription You keep your plan benefits until the end of the period you have already paid for (when cancelling takes effect)
  10. Cancelling Your Subscription Unused monthly credits end with your plan. Credits you bought separately stay usable until they expire, 365 days after purchase (what happens to credits)
  11. Refunds Ideogram doesn't offer refunds. This covers subscription payments, renewals, credit purchases and partly used billing periods. (the refund policy)
  12. Team Plan Only the team owner can manage billing, see invoices and buy credits for members. (who cancels a Team plan)
  13. Cancelling Your Subscription Subscribed in the iOS app? Cancel in the App Store instead. Cancelling on the website won't stop Apple's charges (App Store subscriptions are cancelled with Apple)
  14. Subscriptions Through the iOS App Open Settings and tap your name. (the first iOS step)
  15. Subscriptions Through the iOS App Tap Ideogram, then change or cancel your plan. (the final iOS step)
  16. Subscriptions Through the iOS App Plan managed in the App Store (how the website shows an Apple-billed plan)
  17. Subscriptions Through the iOS App Request a refund at reportaproblem.apple.com. Ideogram support can't refund App Store charges. (App Store refunds go through Apple)
  18. Cancel a subscription from Apple In Settings, tap your name. (Apple's own steps)
  19. Cancel a subscription from Apple If there is no Cancel button or you see an expiration message in red text, the subscription is already canceled. (how to confirm an Apple cancellation)
  20. Switching or Downgrading Plans Go to Settings → Plans. (where plan changes start)
  21. Switching or Downgrading Plans Click the button on the plan you want and confirm in the dialog. (how to switch plans)
  22. Switching or Downgrading Plans Your current plan stays active until the end of the period you already paid for — there is no refund or credit for the difference (when a downgrade starts)
  23. Switching or Downgrading Plans on the renewal date you switch to the lower plan and are billed at its price. (billing after a downgrade)
  24. Switching or Downgrading Plans Yearly to monthly billing can't be changed from the Plans page (a limit on self-serve changes)
  25. Switching or Downgrading Plans Team plans can't be downgraded to an individual plan (a limit for Team plans)
  26. Plans and Credits $15/month ($180 a year) (the yearly Plus price)
  27. Plans and Credits $20/month (the monthly Plus price)
  28. Plans and Credits $20 per user/month ($240 per user a year) (the yearly Team price)
  29. Plans and Credits Yearly plans still get their credits each month, not all at once. (how yearly credits arrive)
  30. Plans and Credits Free accounts get 30 credits each week if they sign in with Google, Apple or Microsoft. (the free plan's credits)
  31. Plans and Credits On the free plan, everything you generate is public. (Free images are public)
  32. Switching or Downgrading Plans cancel your subscription instead. (moving to Free means cancelling)
  33. Team Plan The Team subscription is billed per seat (Team billing per seat)
  34. Team Plan Your next bill reflects the change (removing a member lowers the next bill)
  35. Team Plan Their unused credits are lost. (a removed member's credits)
  36. Download Open Assets or a collection (where bulk download starts)
  37. Download Download in the bar at the bottom. (the bulk download button)
  38. Download ideogram-images-<date>.zip (bulk downloads come as a ZIP)
  39. Download Up to 250 items in one selection (the bulk download limit)
  40. Download One bulk download at a time. (one bulk download at a time)
  41. Download Subscribe to download (some formats need a paid plan)
  42. Plans and Credits Plus, Pro, Team and Enterprise keep new images private until you publish them. (private images are a paid feature)
  43. Cancelling Your Subscription Existing private images remain private. New images you make on the free plan are public (private images after cancelling)
  44. Cancelling Your Subscription Don't cancel subscription (undoing a cancellation)
  45. Account Settings If you have a subscription, cancel it first. (cancel before deleting the account)
  46. Account Settings Deleting your account permanently removes all your generations and data. (what deletion removes)
  47. Account Settings Deletion usually takes about 48 hours. (how long deletion takes)
  48. Ideogram API The API and the app share one credit balance. (API and app credits are shared)
  49. Download Videos download as one MP4 file, named after the asset. (video download format)
  50. Cancelling Your Subscription Review the confirmation page — it shows the date your access ends — and click Cancel subscription to confirm. (the confirmation page and second click)
  51. Cancelling Your Subscription Annual subscribers keep access until the end of the prepaid year. (yearly plans run to the end of the year)
  52. Cancelling Your Subscription When the paid period ends, your account moves to the free plan, or to pay as you go if you still have purchased credits. (what the account becomes)
  53. Subscriptions Through the iOS App If you subscribed in the Ideogram iOS app, Apple bills you, not Ideogram. (Apple bills iOS subscriptions)
  54. Subscriptions Through the iOS App You can subscribe to Plus or Pro in the iOS app. The Team plan is only available on the web. (which plans the iOS app sells)
  55. Cancel a subscription from Apple Tap Subscriptions. (Apple's second step)
  56. Cancel a subscription from Apple Tap Cancel Subscription. You might need to scroll down to find the Cancel Subscription button. (Apple's final step)
  57. Switching or Downgrading Plans monthly plans show Not available while you're on a yearly plan. Contact support@ideogram.ai. (yearly-to-monthly changes go through support)
  58. Plans and Credits $42/month ($504 a year) (the yearly Pro price)
  59. Plans and Credits $60/month (the monthly Pro price)
  60. Plans and Credits $30 per user/month (the monthly Team price)
  61. Download Up to 50 videos in one download (the video download limit)
  62. Download as PNG if you subscribe and JPEG if you don't (PNG downloads need a plan)

Not confirmed yet

  • Ideogram's help doesn't mention an Android app or Google Play billing
  • How Enterprise plans are contracted, renewed or ended isn't documented on Ideogram's public help pages
  • Ideogram's API page doesn't say whether cancelling the subscription changes API access; API calls spend the same credits as the app
  • How long Ideogram keeps a free account's images after a paid plan ends isn't stated
  • When access ends after cancelling an App Store subscription isn't stated on Ideogram's iOS help page or Apple's cancel page

Independent re-check, 2026-10-05

A second reviewer re-read the official pages and corrected what was wrong or missing. The JSON lists what changed.

Checked against official help pages, 2026-10-05. Cancel flows change: if this one did, tell us at support@stackcut.io. Stackcut Exits is open data (CC BY 4.0).