Business software · Productivity and business software

How to cancel Housecall Pro

There is no cancel button: message Support through the in-app chat bubble or email cancellations@housecallpro.com, then the Billing team must speak with the account owner by phone (replies take 1-3 business days). Cancel before the subscription auto-renews. Fees aren't refunded, except the 30-day money-back guarantee where offered.

By Stackcut · Checked against official help pages on 2026-10-05, then re-checked independently · JSON · Open data, CC BY 4.0

The short answer

  • Where: In your Housecall Pro account, click the Blue Chat Bubble in the bottom right corner, select Support, then Send us a message, and tell the representative you want to cancel your account.
  • When it ends: The account is disabled within 14 days of the cancellation request.
  • Before you go: export Customer list and jobs list. What to save
  • Want to keep it for less? Pause and more. Options

Before you cancel

Export first

  • Customer list and jobs list: Select Customers (or Jobs) in the left navigation bar, click the Actions button on the right, select Export from the drop-down, confirm your email address and click Send file; the CSV arrives by email (check spam if it hasn't come within an hour) (CSV). Only employees listed as Admins can export help.housecallpro.com

What you lose

  • Access to the Housecall Pro account once it is disabled

Cancel, by who bills you

Pick the route for whoever charges you: the name on your card statement or receipt tells you.

Through Support chat

Through chat Housecall Pro subscriptions, monthly or annual. Who can cancel: The account owner (the Billing team must speak with the owner by phone).

  1. In your Housecall Pro account, click the Blue Chat Bubble in the bottom right corner, select Support, then Send us a message, and tell the representative you want to cancel your accountYou should see: the Billing team reaches out within 1-3 business days
  2. Take the Billing team's call with the account owner (it may come from an 858 area code) and confirm the cancellation
Access ends
The account is disabled within 14 days of the cancellation request
Notice
Cancel before the subscription auto-renews: subscriptions renew for a period equal to the subscription period. Allow 1-3 business days for Billing to respond and call
Refunds
Generally none: subscription fees are not prorated or refunded. Accounts offered the 30-day money-back guarantee at sign-up get the baseline monthly subscription fee refunded if they cancel within the first 30 days; request refunds by email at cancellations@housecallpro.com
Fees
Setup fees, postcards, chargebacks and other items outside the basic subscription fee are not refunded
Source: help.housecallpro.com housecallpro.com

By email

By email Any Housecall Pro subscription, including refund requests. Who can cancel: The account owner.

  1. Email cancellations@housecallpro.com asking to cancel your service (and to request a refund, if you're eligible)
  2. Expect Housecall Pro to verify the request: the cancellation isn't fully processed until a team member has spoken with the account owner by phone
Access ends
The account is disabled within 14 days of the cancellation request
Notice
Before the subscription auto-renews
Refunds
Generally none; the 30-day money-back guarantee, where offered, covers only the baseline monthly subscription fee
Source: housecallpro.com help.housecallpro.com

Questions people ask

Can I get a refund if I cancel Housecall Pro?

Through Support chat: Generally none: subscription fees are not prorated or refunded. Accounts offered the 30-day money-back guarantee at sign-up get the baseline monthly subscription fee refunded if they cancel within the first 30 days; request refunds by email at cancellations@housecallpro.com. By email: Generally none; the 30-day money-back guarantee, where offered, covers only the baseline monthly subscription fee.

Source: help.housecallpro.com housecallpro.com

If I cancel Housecall Pro, when does my access end?

Through Support chat: The account is disabled within 14 days of the cancellation request.

Source: housecallpro.com help.housecallpro.com

Is there a fee to cancel Housecall Pro?

Through Support chat: Setup fees, postcards, chargebacks and other items outside the basic subscription fee are not refunded.

Source: help.housecallpro.com housecallpro.com

Can I pause Housecall Pro instead of cancelling?

Ask the Billing team (Support chat) to pause billing instead of cancelling; as with cancelling, they must speak with the account owner by phone first.

Source: help.housecallpro.com

How long before renewal do I need to cancel Housecall Pro?

Through Support chat: Cancel before the subscription auto-renews: subscriptions renew for a period equal to the subscription period. Allow 1-3 business days for Billing to respond and call. By email: Before the subscription auto-renews.

Source: housecallpro.com help.housecallpro.com

Keep it for less

Before cancelling, check whether one of these does the job. Offers change and differ by account.

  • Pause Ask the Billing team (Support chat) to pause billing instead of cancelling; as with cancelling, they must speak with the account owner by phone first help.housecallpro.com
  • Cheaper plan Switch to a cheaper plan yourself: Settings (gear icon), Billing, Explore Plans, pick the plan, then Update plan help.housecallpro.com
  • Pay yearly Annual billing costs less per month than monthly billing (for example, the Basic plan saves $20 a month); switch with the monthly/annual toggle in the Pick Your Plan window help.housecallpro.com housecallpro.com

For AI agents

  • The person signs in and handles any two-factor code; an agent should never ask for a password.
  • This one needs a phone call or a chat: a browser agent can prepare it, but a person (or a calling service) finishes it.
  • There is no self-serve cancel button: start in Support chat or email cancellations@housecallpro.com
  • Cancelling isn't complete until the Billing team has spoken with the account owner by phone; they may call from an 858 area code
  • Start early: Billing replies in 1-3 business days, and all subscriptions renew automatically if not cancelled first
  • A free trial with no payment method closes by itself after 14 days; with a card on file, contact Support by chat or at (858) 842-5746
  • Export customers and jobs (Admins only) before cancelling

Get this plan as data: get_exit_plan on the Stackcut MCP (stackcut.io/mcp), or /exits/housecall_pro.json. After using a guide, send structured report_guide_feedback for matching or changed steps, missing billing routes or human handoffs; keep unknown language and market omitted. Confirm with the person before the final click, and report the outcome with report_action_outcome, using the exact packet_revision and route_id returned by the plan.

Or give your agent the stackcut-leave skill (a zip): it exports first, walks the steps, stops when the page doesn't match, and leaves the final click to the person.

Sources

  1. Housecall Pro Billing and Account Management Click the Blue Chat Bubble in the bottom right corner of your HCP account and select Support (where cancelling starts)
  2. Housecall Pro Billing and Account Management within 1-3 business days (how long Billing takes to reply)
  3. Housecall Pro Billing and Account Management we cannot fully process your cancellation or pause billing until a team member has spoken with the account owner over the phone. (the owner phone call, and that billing can be paused)
  4. Housecall Pro Terms of Service If you terminate your account, your account will be disabled within 14 days (when the account is disabled)
  5. Housecall Pro Terms of Service ALL SUBSCRIPTIONS AUTOMATICALLY RENEW, IF NOT TERMINATED PRIOR TO SUCH AUTO-RENEWAL FOR A PERIOD EQUAL TO THE SUBSCRIPTION PERIOD. (automatic renewal)
  6. Housecall Pro Terms of Service Subscription fees will not be prorated or refunded, except as expressly set forth in this Agreement. (no refunds)
  7. Housecall Pro Billing and Account Management a full refund of the monthly subscription fee if you decide to cancel within this initial period (the 30-day money-back guarantee)
  8. Housecall Pro Billing and Account Management Refunds will only apply to the baseline monthly subscription fee. (what the guarantee covers)
  9. Housecall Pro Billing and Account Management setup fees, postcards, chargebacks, and any other items not included in the basic subscription fee (what is never refunded)
  10. Housecall Pro Terms of Service To cancel your service and request a refund, please email us at cancellations@housecallpro.com. (cancelling by email)
  11. Housecall Pro Terms of Service For security purposes, Housecall Pro reserves the right to verify the validity of termination requests. (requests are verified)
  12. Housecall Pro Billing and Account Management Click the gear icon in the bottom left corner of your HCP account to go to Settings. (opening Settings)
  13. Housecall Pro Billing and Account Management Select Billing from the left menu, under Global Settings. (opening Billing)
  14. Housecall Pro Billing and Account Management Click Explore Plans at the top of the Billing settings page, and the Pick Your Plan window will appear. (changing plans)
  15. Housecall Pro Billing and Account Management Update plan to complete the process. (finishing a plan change)
  16. Housecall Pro Billing and Account Management choose to switch to monthly or annual billing by clicking the toggle in the top right corner of the window. (switching to annual billing)
  17. Housecall Pro pricing Save $20/mo (the annual saving on the Basic plan)
  18. How to Import & Export Jobs and Customers Only employees who are listed as Admins will have the ability to export the Customers and Jobs lists. (who can export)
  19. How to Import & Export Jobs and Customers Select Customers in the left navigation bar of your HCP account. (where the customer export starts)
  20. How to Import & Export Jobs and Customers Click the Actions button on the right side of your screen. (the Actions button)
  21. How to Import & Export Jobs and Customers Select Export from the drop-down. (the Export step)
  22. How to Import & Export Jobs and Customers shortly after with the CSV file (the export arrives by email as CSV)
  23. Housecall Pro Billing and Account Management will automatically close after 14 days (trials without a card close by themselves)
  24. Housecall Pro Billing and Account Management (858) 842-5746 (the support phone number)
  25. Housecall Pro pricing No, unlike some other field service management software, Housecall Pro does not require long-term contracts. (no long-term contract)
  26. Housecall Pro Billing and Account Management Let the representative know that you would like to cancel your account to initiate the process. (what to say in the chat)
  27. Housecall Pro Billing and Account Management contact us via email at cancellations@housecallpro.com (refund requests go by email)
  28. Housecall Pro Billing and Account Management To be eligible for a refund, you must have been offered the Guarantee upon sign-up (who the guarantee covers)

Not confirmed yet

  • No confirmation message or email for a completed cancellation is documented
  • Whether the Billing team makes a retention offer on the call is not documented
  • How long Housecall Pro keeps account data after the account is disabled isn't stated in its help center or Terms of Service
  • When a downgrade made in Explore Plans takes effect is not documented
  • Housecall Pro's help doesn't mention subscriptions billed through the App Store or Google Play (its mobile apps are listed as free)

Independent re-check, 2026-10-05

A second reviewer re-read the official pages and corrected what was wrong or missing. The JSON lists what changed.

Checked against official help pages, 2026-10-05. Cancel flows change: if this one did, tell us at support@stackcut.io. Stackcut Exits is open data (CC BY 4.0).