{
 "id": "housecall_pro",
 "name": "Housecall Pro",
 "category": "productivity",
 "website": "https://www.housecallpro.com",
 "domains": [
  "housecallpro.com"
 ],
 "summary": "There is no cancel button: message Support through the in-app chat bubble or email cancellations@housecallpro.com, then the Billing team must speak with the account owner by phone (replies take 1-3 business days). Cancel before the subscription auto-renews. Fees aren't refunded, except the 30-day money-back guarantee where offered.",
 "routes": [
  {
   "channel": "direct_web",
   "label": "Through Support chat",
   "applies_to": "Housecall Pro subscriptions, monthly or annual",
   "who": "The account owner (the Billing team must speak with the owner by phone)",
   "method": "chat",
   "start_url": null,
   "steps": [
    {
     "do": "In your Housecall Pro account, click the Blue Chat Bubble in the bottom right corner, select Support, then Send us a message, and tell the representative you want to cancel your account",
     "expect": "the Billing team reaches out within 1-3 business days"
    },
    {
     "do": "Take the Billing team's call with the account owner (it may come from an 858 area code) and confirm the cancellation",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "The account is disabled within 14 days of the cancellation request",
   "notice": "Cancel before the subscription auto-renews: subscriptions renew for a period equal to the subscription period. Allow 1-3 business days for Billing to respond and call",
   "refund": "Generally none: subscription fees are not prorated or refunded. Accounts offered the 30-day money-back guarantee at sign-up get the baseline monthly subscription fee refunded if they cancel within the first 30 days; request refunds by email at cancellations@housecallpro.com",
   "fees": "Setup fees, postcards, chargebacks and other items outside the basic subscription fee are not refunded",
   "source_ids": [
    "s1",
    "s2",
    "s3",
    "s4",
    "s5",
    "s6",
    "s7",
    "s8",
    "s9",
    "s26",
    "s27",
    "s28"
   ]
  },
  {
   "channel": "direct_web",
   "label": "By email",
   "applies_to": "Any Housecall Pro subscription, including refund requests",
   "who": "The account owner",
   "method": "email",
   "start_url": null,
   "steps": [
    {
     "do": "Email cancellations@housecallpro.com asking to cancel your service (and to request a refund, if you're eligible)",
     "expect": null
    },
    {
     "do": "Expect Housecall Pro to verify the request: the cancellation isn't fully processed until a team member has spoken with the account owner by phone",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "The account is disabled within 14 days of the cancellation request",
   "notice": "Before the subscription auto-renews",
   "refund": "Generally none; the 30-day money-back guarantee, where offered, covers only the baseline monthly subscription fee",
   "fees": null,
   "source_ids": [
    "s10",
    "s11",
    "s3",
    "s5",
    "s6",
    "s7",
    "s8",
    "s27",
    "s28"
   ]
  }
 ],
 "pay_less": [
  {
   "type": "pause",
   "what": "Ask the Billing team (Support chat) to pause billing instead of cancelling; as with cancelling, they must speak with the account owner by phone first",
   "evidence": "documented",
   "source_ids": [
    "s3"
   ]
  },
  {
   "type": "downgrade",
   "what": "Switch to a cheaper plan yourself: Settings (gear icon), Billing, Explore Plans, pick the plan, then Update plan",
   "evidence": "documented",
   "source_ids": [
    "s12",
    "s13",
    "s14",
    "s15"
   ]
  },
  {
   "type": "annual_billing",
   "what": "Annual billing costs less per month than monthly billing (for example, the Basic plan saves $20 a month); switch with the monthly/annual toggle in the Pick Your Plan window",
   "evidence": "documented",
   "source_ids": [
    "s16",
    "s17"
   ]
  }
 ],
 "export": [
  {
   "data": "Customer list and jobs list",
   "how": "Select Customers (or Jobs) in the left navigation bar, click the Actions button on the right, select Export from the drop-down, confirm your email address and click Send file; the CSV arrives by email (check spam if it hasn't come within an hour)",
   "format": "CSV",
   "limits": "Only employees listed as Admins can export",
   "source_ids": [
    "s18",
    "s19",
    "s20",
    "s21",
    "s22"
   ]
  }
 ],
 "after_cancel": {
  "access_until": "Up to 14 days after the cancellation request, when the account is disabled",
  "data_kept": null,
  "you_lose": [
   "Access to the Housecall Pro account once it is disabled"
  ]
 },
 "agent_notes": {
  "sign_in_needed": true,
  "phone_or_chat_only": true,
  "retention_step": null,
  "tips": [
   "There is no self-serve cancel button: start in Support chat or email cancellations@housecallpro.com",
   "Cancelling isn't complete until the Billing team has spoken with the account owner by phone; they may call from an 858 area code",
   "Start early: Billing replies in 1-3 business days, and all subscriptions renew automatically if not cancelled first",
   "A free trial with no payment method closes by itself after 14 days; with a card on file, contact Support by chat or at (858) 842-5746",
   "Export customers and jobs (Admins only) before cancelling"
  ]
 },
 "sources": [
  {
   "id": "s1",
   "url": "https://help.housecallpro.com/en/articles/2366296-housecall-pro-billing-and-account-management",
   "title": "Housecall Pro Billing and Account Management",
   "publisher": "vendor",
   "quote": "Click the Blue Chat Bubble in the bottom right corner of your HCP account and select Support",
   "supports": "where cancelling starts"
  },
  {
   "id": "s2",
   "url": "https://help.housecallpro.com/en/articles/2366296-housecall-pro-billing-and-account-management",
   "title": "Housecall Pro Billing and Account Management",
   "publisher": "vendor",
   "quote": "within 1-3 business days",
   "supports": "how long Billing takes to reply"
  },
  {
   "id": "s3",
   "url": "https://help.housecallpro.com/en/articles/2366296-housecall-pro-billing-and-account-management",
   "title": "Housecall Pro Billing and Account Management",
   "publisher": "vendor",
   "quote": "we cannot fully process your cancellation or pause billing until a team member has spoken with the account owner over the phone.",
   "supports": "the owner phone call, and that billing can be paused"
  },
  {
   "id": "s4",
   "url": "https://www.housecallpro.com/terms/",
   "title": "Housecall Pro Terms of Service",
   "publisher": "vendor",
   "quote": "If you terminate your account, your account will be disabled within 14 days",
   "supports": "when the account is disabled"
  },
  {
   "id": "s5",
   "url": "https://www.housecallpro.com/terms/",
   "title": "Housecall Pro Terms of Service",
   "publisher": "vendor",
   "quote": "ALL SUBSCRIPTIONS AUTOMATICALLY RENEW, IF NOT TERMINATED PRIOR TO SUCH AUTO-RENEWAL FOR A PERIOD EQUAL TO THE SUBSCRIPTION PERIOD.",
   "supports": "automatic renewal"
  },
  {
   "id": "s6",
   "url": "https://www.housecallpro.com/terms/",
   "title": "Housecall Pro Terms of Service",
   "publisher": "vendor",
   "quote": "Subscription fees will not be prorated or refunded, except as expressly set forth in this Agreement.",
   "supports": "no refunds"
  },
  {
   "id": "s7",
   "url": "https://help.housecallpro.com/en/articles/2366296-housecall-pro-billing-and-account-management",
   "title": "Housecall Pro Billing and Account Management",
   "publisher": "vendor",
   "quote": "a full refund of the monthly subscription fee if you decide to cancel within this initial period",
   "supports": "the 30-day money-back guarantee"
  },
  {
   "id": "s8",
   "url": "https://help.housecallpro.com/en/articles/2366296-housecall-pro-billing-and-account-management",
   "title": "Housecall Pro Billing and Account Management",
   "publisher": "vendor",
   "quote": "Refunds will only apply to the baseline monthly subscription fee.",
   "supports": "what the guarantee covers"
  },
  {
   "id": "s9",
   "url": "https://help.housecallpro.com/en/articles/2366296-housecall-pro-billing-and-account-management",
   "title": "Housecall Pro Billing and Account Management",
   "publisher": "vendor",
   "quote": "setup fees, postcards, chargebacks, and any other items not included in the basic subscription fee",
   "supports": "what is never refunded"
  },
  {
   "id": "s10",
   "url": "https://www.housecallpro.com/terms/",
   "title": "Housecall Pro Terms of Service",
   "publisher": "vendor",
   "quote": "To cancel your service and request a refund, please email us at cancellations@housecallpro.com.",
   "supports": "cancelling by email"
  },
  {
   "id": "s11",
   "url": "https://www.housecallpro.com/terms/",
   "title": "Housecall Pro Terms of Service",
   "publisher": "vendor",
   "quote": "For security purposes, Housecall Pro reserves the right to verify the validity of termination requests.",
   "supports": "requests are verified"
  },
  {
   "id": "s12",
   "url": "https://help.housecallpro.com/en/articles/2366296-housecall-pro-billing-and-account-management",
   "title": "Housecall Pro Billing and Account Management",
   "publisher": "vendor",
   "quote": "Click the gear icon in the bottom left corner of your HCP account to go to Settings.",
   "supports": "opening Settings"
  },
  {
   "id": "s13",
   "url": "https://help.housecallpro.com/en/articles/2366296-housecall-pro-billing-and-account-management",
   "title": "Housecall Pro Billing and Account Management",
   "publisher": "vendor",
   "quote": "Select Billing from the left menu, under Global Settings.",
   "supports": "opening Billing"
  },
  {
   "id": "s14",
   "url": "https://help.housecallpro.com/en/articles/2366296-housecall-pro-billing-and-account-management",
   "title": "Housecall Pro Billing and Account Management",
   "publisher": "vendor",
   "quote": "Click Explore Plans at the top of the Billing settings page, and the Pick Your Plan window will appear.",
   "supports": "changing plans"
  },
  {
   "id": "s15",
   "url": "https://help.housecallpro.com/en/articles/2366296-housecall-pro-billing-and-account-management",
   "title": "Housecall Pro Billing and Account Management",
   "publisher": "vendor",
   "quote": "Update plan to complete the process.",
   "supports": "finishing a plan change"
  },
  {
   "id": "s16",
   "url": "https://help.housecallpro.com/en/articles/2366296-housecall-pro-billing-and-account-management",
   "title": "Housecall Pro Billing and Account Management",
   "publisher": "vendor",
   "quote": "choose to switch to monthly or annual billing by clicking the toggle in the top right corner of the window.",
   "supports": "switching to annual billing"
  },
  {
   "id": "s17",
   "url": "https://www.housecallpro.com/pricing/",
   "title": "Housecall Pro pricing",
   "publisher": "vendor",
   "quote": "Save $20/mo",
   "supports": "the annual saving on the Basic plan"
  },
  {
   "id": "s18",
   "url": "https://help.housecallpro.com/en/articles/6797101-how-to-import-export-jobs-and-customers",
   "title": "How to Import & Export Jobs and Customers",
   "publisher": "vendor",
   "quote": "Only employees who are listed as Admins will have the ability to export the Customers and Jobs lists.",
   "supports": "who can export"
  },
  {
   "id": "s19",
   "url": "https://help.housecallpro.com/en/articles/6797101-how-to-import-export-jobs-and-customers",
   "title": "How to Import & Export Jobs and Customers",
   "publisher": "vendor",
   "quote": "Select Customers in the left navigation bar of your HCP account.",
   "supports": "where the customer export starts"
  },
  {
   "id": "s20",
   "url": "https://help.housecallpro.com/en/articles/6797101-how-to-import-export-jobs-and-customers",
   "title": "How to Import & Export Jobs and Customers",
   "publisher": "vendor",
   "quote": "Click the Actions button on the right side of your screen.",
   "supports": "the Actions button"
  },
  {
   "id": "s21",
   "url": "https://help.housecallpro.com/en/articles/6797101-how-to-import-export-jobs-and-customers",
   "title": "How to Import & Export Jobs and Customers",
   "publisher": "vendor",
   "quote": "Select Export from the drop-down.",
   "supports": "the Export step"
  },
  {
   "id": "s22",
   "url": "https://help.housecallpro.com/en/articles/6797101-how-to-import-export-jobs-and-customers",
   "title": "How to Import & Export Jobs and Customers",
   "publisher": "vendor",
   "quote": "shortly after with the CSV file",
   "supports": "the export arrives by email as CSV"
  },
  {
   "id": "s23",
   "url": "https://help.housecallpro.com/en/articles/2366296-housecall-pro-billing-and-account-management",
   "title": "Housecall Pro Billing and Account Management",
   "publisher": "vendor",
   "quote": "will automatically close after 14 days",
   "supports": "trials without a card close by themselves"
  },
  {
   "id": "s24",
   "url": "https://help.housecallpro.com/en/articles/2366296-housecall-pro-billing-and-account-management",
   "title": "Housecall Pro Billing and Account Management",
   "publisher": "vendor",
   "quote": "(858) 842-5746",
   "supports": "the support phone number"
  },
  {
   "id": "s25",
   "url": "https://www.housecallpro.com/pricing/",
   "title": "Housecall Pro pricing",
   "publisher": "vendor",
   "quote": "No, unlike some other field service management software, Housecall Pro does not require long-term contracts.",
   "supports": "no long-term contract"
  },
  {
   "id": "s26",
   "url": "https://help.housecallpro.com/en/articles/2366296-housecall-pro-billing-and-account-management",
   "title": "Housecall Pro Billing and Account Management",
   "publisher": "vendor",
   "quote": "Let the representative know that you would like to cancel your account to initiate the process.",
   "supports": "what to say in the chat"
  },
  {
   "id": "s27",
   "url": "https://help.housecallpro.com/en/articles/2366296-housecall-pro-billing-and-account-management",
   "title": "Housecall Pro Billing and Account Management",
   "publisher": "vendor",
   "quote": "contact us via email at cancellations@housecallpro.com",
   "supports": "refund requests go by email"
  },
  {
   "id": "s28",
   "url": "https://help.housecallpro.com/en/articles/2366296-housecall-pro-billing-and-account-management",
   "title": "Housecall Pro Billing and Account Management",
   "publisher": "vendor",
   "quote": "To be eligible for a refund, you must have been offered the Guarantee upon sign-up",
   "supports": "who the guarantee covers"
  }
 ],
 "verification": {
  "level": "docs",
  "checked_on": "2026-10-05",
  "by": "stackcut-research",
  "unverified": [
   "No confirmation message or email for a completed cancellation is documented",
   "Whether the Billing team makes a retention offer on the call is not documented",
   "How long Housecall Pro keeps account data after the account is disabled isn't stated in its help center or Terms of Service",
   "When a downgrade made in Explore Plans takes effect is not documented",
   "Housecall Pro's help doesn't mention subscriptions billed through the App Store or Google Play (its mobile apps are listed as free)"
  ],
  "review": {
   "by": "stackcut-review",
   "on": "2026-10-05",
   "result": "fixed",
   "notes": [
    "Email route: removed advice the terms don't give (sending from the account address, naming the company account)",
    "Chat step: added Send us a message, as the help article names it",
    "Refund: refund requests go by email to cancellations@housecallpro.com; the guarantee applies only if it was offered at sign-up",
    "Export: removed an undocumented 'before the account is disabled' limit"
   ]
  }
 },
 "page": "https://stackcut.io/cancel/housecall_pro",
 "json": "https://stackcut.io/exits/housecall_pro.json",
 "evidence": {
  "packet_revision": "018ba89d627fc1f6874f1c0e21775c6f1e77292c556a9db312cc5d0aebee6ec5",
  "docs_checked_on": "2026-10-05",
  "last_observed_success_on": null,
  "verification": "docs",
  "freshness": {
   "as_of": "2026-10-09",
   "status": "current",
   "checked_on": "2026-10-05",
   "age_days": 4,
   "stale_after_days": 30,
   "next_check_on": "2026-11-04"
  },
  "routes": [
   {
    "route_id": "housecall-pro--direct-web--r1",
    "channel": "direct_web",
    "checked_on": "2026-10-05",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-05",
     "age_days": 4,
     "stale_after_days": 30,
     "next_check_on": "2026-11-04"
    }
   },
   {
    "route_id": "housecall-pro--direct-web--r2",
    "channel": "direct_web",
    "checked_on": "2026-10-05",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-05",
     "age_days": 4,
     "stale_after_days": 30,
     "next_check_on": "2026-11-04"
    }
   }
  ]
 },
 "license": "CC-BY-4.0",
 "credit": "Stackcut Exits (https://stackcut.io/cancel), CC BY 4.0"
}