Business software · Productivity and business software

How to cancel Hive

Monthly plans: a Billing Admin opens Settings, then Billing, and chooses to cancel or not renew at period end. Yearly plans: message Hive in the app, or email finance@hive.com. The terms need non-renewal notice 30 days before the term ends; fees aren't refundable.

By Stackcut · Checked against official help pages on 2026-10-08, then re-checked independently · JSON · Open data, CC BY 4.0

The short answer

  • Where: In the Hive app, open Settings and click Billing.
  • When it ends: The subscription ends at the end of the billing period.
  • Contract notice: At least 30 days before the end of the current subscription term; a notice counts from the first business day after it is sent. Each subscription renews for the same period, up to 12 months. How to give notice
  • Before you go: export Project plans, one project or summary view at a time. What to save
  • Want to keep it for less? Free plan and more. Options

Before you cancel

Export first

  • Project plans, one project or summary view at a time: Open the project or summary view, click the More menu, choose Export, then click the file format you want (Gantt view: PDF, PNG, MS Project, Excel, Excel Chart or CSV. Other views also offer Excel or CSV). The export includes all the information except project activity. The help article doesn't describe a full account export, and mentions no plan limits. The terms say you must export affected content before a downgrade or seat reduction takes effect help.hive.com hive.com

What happens to your data

The terms say Hive deletes Customer Content from active systems within 90 days after the agreement ends and from backups within a further 90 days. On timely written request, Hive gives up to 30 days of read-only access or another way to export.

What you lose

  • Access to your workspace and data once the term ends
  • Add-ons, which are billed on top of each license and can be turned off in Hive Apps

Cancel, by who bills you

Pick the route for whoever charges you: the name on your card statement or receipt tells you.

Monthly plans in the app

Online, self-serve Monthly subscriptions managed in the Hive app. Who can cancel: The Billing Admin, per the help article.

  1. In the Hive app, open Settings and click Billing
  2. Choose the option to cancel or not renew your subscription at the end of the billing period
  3. Confirm your cancellation and save the changes
Access ends
The subscription ends at the end of the billing period
Refunds
The terms say fees are non-cancelable and non-refundable except as the Agreement or an Order Form provides; an online checkout counts as an Order Form
Source: help.hive.com help.hive.com hive.com

Yearly plans: ask in the app

Through chat Yearly subscriptions. Who can cancel: The account holder for the yearly subscription (the help page doesn't name a role).

  1. In the Hive app, send a message using the blue question mark and ask to cancel
  2. Wait for the customer success team to handle the request
Access ends
At the end of the current term, since a non-renewal stops the next renewal; the billing FAQ says your data is available until then
Notice
At least 30 days before the end of the current term, under the terms' renewal rule (which covers online orders)
Refunds
The terms say fees are non-cancelable and non-refundable except as the Agreement or an Order Form provides
Source: help.hive.com hive.com help.hive.com

Any plan: email the finance team

By email Paid Hive subscriptions; the pricing page FAQ gives this as the way to cancel. Who can cancel: The account holder (the FAQ doesn't name a role).

  1. Email finance@hive.com and ask to cancel your subscription
Access ends
At the end of the current term, since a non-renewal stops the next renewal; the billing FAQ says your data is available until then
Notice
At least 30 days before the end of the current term, under the terms' renewal rule
Refunds
The terms say fees are non-cancelable and non-refundable except as the Agreement or an Order Form provides
Source: hive.com hive.com help.hive.com

Order Forms and enterprise contracts

By email Yearly and enterprise subscriptions under an Order Form (which the terms say includes an online checkout) and the Terms of Service. Who can cancel: The customer that signed the Order Form.

  1. Email a written notice of non-renewal to support@hive.com with the subject line "Legal Notice", at least 30 days before the end of the current subscription term
Access ends
The subscription doesn't renew after the current term ends once notice is given; a term can't be ended early for convenience
Notice
At least 30 days before the end of the current subscription term; a notice counts from the first business day after it is sent. Each subscription renews for the same period, up to 12 months
Refunds
Fees are non-cancelable and non-refundable except as the Agreement or an Order Form provides
Fees
Fees for the rest of the current term are not cancelable
Source: hive.com

Questions people ask

Can I get a refund if I cancel Hive?

Monthly plans in the app: The terms say fees are non-cancelable and non-refundable except as the Agreement or an Order Form provides; an online checkout counts as an Order Form. Yearly plans: ask in the app: The terms say fees are non-cancelable and non-refundable except as the Agreement or an Order Form provides. Order Forms and enterprise contracts: Fees are non-cancelable and non-refundable except as the Agreement or an Order Form provides.

Source: hive.com

If I cancel Hive, when does my access end?

Monthly plans in the app: The subscription ends at the end of the billing period. Yearly plans: ask in the app: At the end of the current term, since a non-renewal stops the next renewal; the billing FAQ says your data is available until then. Order Forms and enterprise contracts: The subscription doesn't renew after the current term ends once notice is given; a term can't be ended early for convenience.

Source: help.hive.com hive.com help.hive.com

Is there a fee to cancel Hive?

Order Forms and enterprise contracts: Fees for the rest of the current term are not cancelable.

Source: hive.com

How long before renewal do I need to cancel Hive?

Yearly plans: ask in the app: At least 30 days before the end of the current term, under the terms' renewal rule (which covers online orders). Any plan: email the finance team: At least 30 days before the end of the current term, under the terms' renewal rule. Order Forms and enterprise contracts: At least 30 days before the end of the current subscription term; a notice counts from the first business day after it is sent. Each subscription renews for the same period, up to 12 months.

Source: hive.com help.hive.com

What happens to my data when I cancel Hive?

The terms say Hive deletes Customer Content from active systems within 90 days after the agreement ends and from backups within a further 90 days. On timely written request, Hive gives up to 30 days of read-only access or another way to export.

Source: hive.com

Keep it for less

Before cancelling, check whether one of these does the job. Offers change and differ by account.

  • Free plan Hive Free is free with no credit card, up to 10 workspace members and 200MB storage hive.com
  • Pay yearly The yearly option is labeled (save 33%) on the pricing page hive.com
  • Discount program Non-profit teams are eligible for a discount on the Hive Teams plan hive.com
  • Fewer seats On a monthly subscription, change your license count in the billing portal; it applies from the next billing cycle. Yearly and enterprise subscribers email finance@hive.com. The terms say seat reductions take effect at the next renewal help.hive.com hive.com

For AI agents

  • The person signs in and handles any two-factor code; an agent should never ask for a password.
  • For monthly plans, only the Billing Admin is named as able to cancel in Settings, then Billing
  • Yearly plans are cancelled by an in-app message (blue question mark) or by email to finance@hive.com, not in Settings
  • A free trial deactivates by itself when it ends
  • Export project plans before cancelling: the terms say you must export affected content before a downgrade or seat reduction takes effect
  • Add-ons are charged on top of each license; turn them off in Hive Apps

Get this plan as data: get_exit_plan on the Stackcut MCP (stackcut.io/mcp), or /exits/hive.json. After using a guide, send structured report_guide_feedback for matching or changed steps, missing billing routes or human handoffs; keep unknown language and market omitted. Confirm with the person before the final click, and report the outcome with report_action_outcome, using the exact packet_revision and route_id returned by the plan.

Or give your agent the stackcut-leave skill (a zip): it exports first, walks the steps, stops when the page doesn't match, and leaves the final click to the person.

Sources

  1. Deactivate your account the Billing Admin can update this within Hive, from the 'Billing' option. (who can cancel a monthly subscription)
  2. Deactivate your account Navigate to Settings in the Hive app. (where the cancel flow starts)
  3. Deactivate your account Click on Billing. (the Billing step)
  4. Deactivate your account Choose the option to cancel or not renew your subscription at the end of the billing period. (the cancel option and when it takes effect)
  5. Deactivate your account Confirm your cancellation and ensure you save the changes. (the final confirm step)
  6. Billing FAQs Your data is available until the end of your term. (access after cancelling)
  7. Deactivate your account send us a message within the Hive app using the blue question mark (how yearly subscriptions are cancelled)
  8. Deactivate your account our customer success team will take care of it for you. (the yearly cancel is handled by the customer success team)
  9. Terms of Service each subscription will automatically renew for the same period, not to exceed twelve (12) months. (automatic renewal)
  10. Terms of Service Either party may elect not to renew by providing notice at least thirty (30) days before the end of the current subscription term. (the 30-day notice of non-renewal)
  11. Terms of Service Neither party may terminate an active Order Form for convenience. (no early cancellation for convenience)
  12. Terms of Service Fees are non-cancelable and non-refundable except as expressly provided in this Agreement or an Order Form. (fees and refunds)
  13. Terms of Service Notices under this Agreement must be in writing and sent by email. (how a notice must be sent)
  14. Terms of Service Notices to Hive must be sent to support@hive.com with the subject line "Legal Notice," (where the notice goes and its subject line)
  15. Terms of Service Customer is responsible for exporting any Content that may be affected before a downgrade or seat reduction takes effect. (export before a downgrade or seat reduction)
  16. Terms of Service Hive will delete Customer Content from active systems within ninety (90) days after expiration or termination (deletion of content after the agreement ends)
  17. Terms of Service and from backups within an additional ninety (90) days, and will certify deletion on request. (backup deletion)
  18. Pricing Start for free. No credit card required. (the free plan and no card needed)
  19. Pricing Up to 10 workspace members. (the free plan's member limit)
  20. Pricing 200MB storage (the free plan's storage limit)
  21. Pricing (save 33%) (the yearly option's saving)
  22. Pricing Non-profit teams are eligible for a discount on our Hive Teams plan. (the non-profit discount)
  23. Billing FAQs If you have a monthly subscription, you can make changes to your license count through the billing portal. (reducing seats on a monthly plan)
  24. Export project plans Click the 'More' Menu, then > Export (the export menu path)
  25. Export project plans Gantt view export options: PDF, PNG, MS Project, Excel, Excel Chart, CSV (file formats for the Gantt view)
  26. Export project plans Please note that the export will include all the information except for the project activity. (what the export leaves out)
  27. Purchasing add-ons in Hive Add-ons are charged as an additional cost on top of your Hive licenses (add-ons are billed on top of licenses)
  28. Purchasing add-ons in Hive Add-ons can be accessed via Hive Apps, and enabled or turned off at any time (add-ons can be turned off in Hive Apps)
  29. Terms of Service On timely written request, Hive will provide Customer up to thirty (30) days of read-only access (read-only access after the agreement ends, on timely written request)
  30. Terms of Service online order, checkout confirmation, or similar ordering document (the terms treat an online checkout as an Order Form, so they cover self-serve plans)
  31. Pricing To cancel your subscription, please email our finance team at (the pricing FAQ's cancel route by email)
  32. Billing FAQs Any changes you make will go into effect on your next billing cycle. (when a license change on a monthly plan applies)
  33. Billing FAQs If you have an enterprise or yearly subscription, please contact finance@hive.com to make adjustments. (seat changes on yearly and enterprise plans)
  34. Terms of Service Downgrades and seat reductions will take effect at the next renewal unless Hive agrees otherwise. (when downgrades and seat reductions take effect)
  35. Deactivate your account your account will automatically deactivate after the trial period expires (trials end on their own)
  36. Terms of Service A notice is effective on the first business day after it is sent (when an emailed notice counts)

Not confirmed yet

  • Hive's help pages describe exporting one project view at a time; a full account export isn't described
  • Whether add-ons stop billing automatically when the subscription ends isn't stated on Hive's help pages
  • The Enterprise plan is priced through sales, and its cancellation steps beyond the Order Form notice aren't on Hive's public pages

Independent re-check, 2026-10-08

A second reviewer re-read the official pages and corrected what was wrong or missing. The JSON lists what changed.

Checked against official help pages, 2026-10-08. Cancel flows change: if this one did, tell us at support@stackcut.io. Stackcut Exits is open data (CC BY 4.0).