{
 "id": "hive",
 "name": "Hive",
 "category": "productivity",
 "website": "https://hive.com",
 "domains": [
  "hive.com",
  "help.hive.com",
  "app.hive.com"
 ],
 "summary": "Monthly plans: a Billing Admin opens Settings, then Billing, and chooses to cancel or not renew at period end. Yearly plans: message Hive in the app, or email finance@hive.com. The terms need non-renewal notice 30 days before the term ends; fees aren't refundable.",
 "routes": [
  {
   "channel": "direct_web",
   "label": "Monthly plans in the app",
   "applies_to": "Monthly subscriptions managed in the Hive app",
   "who": "The Billing Admin, per the help article",
   "method": "self_serve",
   "start_url": null,
   "steps": [
    {
     "do": "In the Hive app, open Settings and click Billing",
     "expect": null
    },
    {
     "do": "Choose the option to cancel or not renew your subscription at the end of the billing period",
     "expect": null
    },
    {
     "do": "Confirm your cancellation and save the changes",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "The subscription ends at the end of the billing period",
   "notice": null,
   "refund": "The terms say fees are non-cancelable and non-refundable except as the Agreement or an Order Form provides; an online checkout counts as an Order Form",
   "fees": null,
   "source_ids": [
    "s1",
    "s2",
    "s3",
    "s4",
    "s5",
    "s6",
    "s12",
    "s30"
   ]
  },
  {
   "channel": "direct_web",
   "label": "Yearly plans: ask in the app",
   "applies_to": "Yearly subscriptions",
   "who": "The account holder for the yearly subscription (the help page doesn't name a role)",
   "method": "chat",
   "start_url": null,
   "steps": [
    {
     "do": "In the Hive app, send a message using the blue question mark and ask to cancel",
     "expect": null
    },
    {
     "do": "Wait for the customer success team to handle the request",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "At the end of the current term, since a non-renewal stops the next renewal; the billing FAQ says your data is available until then",
   "notice": "At least 30 days before the end of the current term, under the terms' renewal rule (which covers online orders)",
   "refund": "The terms say fees are non-cancelable and non-refundable except as the Agreement or an Order Form provides",
   "fees": null,
   "source_ids": [
    "s7",
    "s8",
    "s10",
    "s12",
    "s30",
    "s6"
   ]
  },
  {
   "channel": "direct_web",
   "label": "Any plan: email the finance team",
   "applies_to": "Paid Hive subscriptions; the pricing page FAQ gives this as the way to cancel",
   "who": "The account holder (the FAQ doesn't name a role)",
   "method": "email",
   "start_url": null,
   "steps": [
    {
     "do": "Email finance@hive.com and ask to cancel your subscription",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "At the end of the current term, since a non-renewal stops the next renewal; the billing FAQ says your data is available until then",
   "notice": "At least 30 days before the end of the current term, under the terms' renewal rule",
   "refund": "The terms say fees are non-cancelable and non-refundable except as the Agreement or an Order Form provides",
   "fees": null,
   "source_ids": [
    "s31",
    "s10",
    "s12",
    "s30",
    "s6"
   ]
  },
  {
   "channel": "sales_contract",
   "label": "Order Forms and enterprise contracts",
   "applies_to": "Yearly and enterprise subscriptions under an Order Form (which the terms say includes an online checkout) and the Terms of Service",
   "who": "The customer that signed the Order Form",
   "method": "email",
   "start_url": null,
   "steps": [
    {
     "do": "Email a written notice of non-renewal to support@hive.com with the subject line \"Legal Notice\", at least 30 days before the end of the current subscription term",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "The subscription doesn't renew after the current term ends once notice is given; a term can't be ended early for convenience",
   "notice": "At least 30 days before the end of the current subscription term; a notice counts from the first business day after it is sent. Each subscription renews for the same period, up to 12 months",
   "refund": "Fees are non-cancelable and non-refundable except as the Agreement or an Order Form provides",
   "fees": "Fees for the rest of the current term are not cancelable",
   "source_ids": [
    "s9",
    "s10",
    "s11",
    "s12",
    "s13",
    "s14",
    "s16",
    "s17",
    "s29",
    "s30",
    "s36"
   ]
  }
 ],
 "pay_less": [
  {
   "type": "free_plan",
   "what": "Hive Free is free with no credit card, up to 10 workspace members and 200MB storage",
   "evidence": "documented",
   "source_ids": [
    "s18",
    "s19",
    "s20"
   ]
  },
  {
   "type": "annual_billing",
   "what": "The yearly option is labeled (save 33%) on the pricing page",
   "evidence": "documented",
   "source_ids": [
    "s21"
   ]
  },
  {
   "type": "discount_program",
   "what": "Non-profit teams are eligible for a discount on the Hive Teams plan",
   "evidence": "documented",
   "source_ids": [
    "s22"
   ]
  },
  {
   "type": "seat_reduction",
   "what": "On a monthly subscription, change your license count in the billing portal; it applies from the next billing cycle. Yearly and enterprise subscribers email finance@hive.com. The terms say seat reductions take effect at the next renewal",
   "evidence": "documented",
   "source_ids": [
    "s23",
    "s32",
    "s33",
    "s34"
   ]
  }
 ],
 "export": [
  {
   "data": "Project plans, one project or summary view at a time",
   "how": "Open the project or summary view, click the More menu, choose Export, then click the file format you want",
   "format": "Gantt view: PDF, PNG, MS Project, Excel, Excel Chart or CSV. Other views also offer Excel or CSV",
   "limits": "The export includes all the information except project activity. The help article doesn't describe a full account export, and mentions no plan limits. The terms say you must export affected content before a downgrade or seat reduction takes effect",
   "source_ids": [
    "s24",
    "s25",
    "s26",
    "s15"
   ]
  }
 ],
 "after_cancel": {
  "access_until": "The end of your term; the billing FAQ says your data is available until then",
  "data_kept": "The terms say Hive deletes Customer Content from active systems within 90 days after the agreement ends and from backups within a further 90 days. On timely written request, Hive gives up to 30 days of read-only access or another way to export",
  "you_lose": [
   "Access to your workspace and data once the term ends",
   "Add-ons, which are billed on top of each license and can be turned off in Hive Apps"
  ]
 },
 "agent_notes": {
  "sign_in_needed": true,
  "phone_or_chat_only": false,
  "retention_step": null,
  "tips": [
   "For monthly plans, only the Billing Admin is named as able to cancel in Settings, then Billing",
   "Yearly plans are cancelled by an in-app message (blue question mark) or by email to finance@hive.com, not in Settings",
   "A free trial deactivates by itself when it ends",
   "Export project plans before cancelling: the terms say you must export affected content before a downgrade or seat reduction takes effect",
   "Add-ons are charged on top of each license; turn them off in Hive Apps"
  ]
 },
 "sources": [
  {
   "id": "s1",
   "url": "https://help.hive.com/en/articles/1517160-deactivate-your-account",
   "title": "Deactivate your account",
   "publisher": "vendor",
   "quote": "the Billing Admin can update this within Hive, from the 'Billing' option.",
   "supports": "who can cancel a monthly subscription"
  },
  {
   "id": "s2",
   "url": "https://help.hive.com/en/articles/1517160-deactivate-your-account",
   "title": "Deactivate your account",
   "publisher": "vendor",
   "quote": "Navigate to Settings in the Hive app.",
   "supports": "where the cancel flow starts"
  },
  {
   "id": "s3",
   "url": "https://help.hive.com/en/articles/1517160-deactivate-your-account",
   "title": "Deactivate your account",
   "publisher": "vendor",
   "quote": "Click on Billing.",
   "supports": "the Billing step"
  },
  {
   "id": "s4",
   "url": "https://help.hive.com/en/articles/1517160-deactivate-your-account",
   "title": "Deactivate your account",
   "publisher": "vendor",
   "quote": "Choose the option to cancel or not renew your subscription at the end of the billing period.",
   "supports": "the cancel option and when it takes effect"
  },
  {
   "id": "s5",
   "url": "https://help.hive.com/en/articles/1517160-deactivate-your-account",
   "title": "Deactivate your account",
   "publisher": "vendor",
   "quote": "Confirm your cancellation and ensure you save the changes.",
   "supports": "the final confirm step"
  },
  {
   "id": "s6",
   "url": "https://help.hive.com/en/articles/5166178-billing-faqs",
   "title": "Billing FAQs",
   "publisher": "vendor",
   "quote": "Your data is available until the end of your term.",
   "supports": "access after cancelling"
  },
  {
   "id": "s7",
   "url": "https://help.hive.com/en/articles/1517160-deactivate-your-account",
   "title": "Deactivate your account",
   "publisher": "vendor",
   "quote": "send us a message within the Hive app using the blue question mark",
   "supports": "how yearly subscriptions are cancelled"
  },
  {
   "id": "s8",
   "url": "https://help.hive.com/en/articles/1517160-deactivate-your-account",
   "title": "Deactivate your account",
   "publisher": "vendor",
   "quote": "our customer success team will take care of it for you.",
   "supports": "the yearly cancel is handled by the customer success team"
  },
  {
   "id": "s9",
   "url": "https://hive.com/policy-documents/terms-of-service",
   "title": "Terms of Service",
   "publisher": "vendor",
   "quote": "each subscription will automatically renew for the same period, not to exceed twelve (12) months.",
   "supports": "automatic renewal"
  },
  {
   "id": "s10",
   "url": "https://hive.com/policy-documents/terms-of-service",
   "title": "Terms of Service",
   "publisher": "vendor",
   "quote": "Either party may elect not to renew by providing notice at least thirty (30) days before the end of the current subscription term.",
   "supports": "the 30-day notice of non-renewal"
  },
  {
   "id": "s11",
   "url": "https://hive.com/policy-documents/terms-of-service",
   "title": "Terms of Service",
   "publisher": "vendor",
   "quote": "Neither party may terminate an active Order Form for convenience.",
   "supports": "no early cancellation for convenience"
  },
  {
   "id": "s12",
   "url": "https://hive.com/policy-documents/terms-of-service",
   "title": "Terms of Service",
   "publisher": "vendor",
   "quote": "Fees are non-cancelable and non-refundable except as expressly provided in this Agreement or an Order Form.",
   "supports": "fees and refunds"
  },
  {
   "id": "s13",
   "url": "https://hive.com/policy-documents/terms-of-service",
   "title": "Terms of Service",
   "publisher": "vendor",
   "quote": "Notices under this Agreement must be in writing and sent by email.",
   "supports": "how a notice must be sent"
  },
  {
   "id": "s14",
   "url": "https://hive.com/policy-documents/terms-of-service",
   "title": "Terms of Service",
   "publisher": "vendor",
   "quote": "Notices to Hive must be sent to support@hive.com with the subject line \"Legal Notice,\"",
   "supports": "where the notice goes and its subject line"
  },
  {
   "id": "s15",
   "url": "https://hive.com/policy-documents/terms-of-service",
   "title": "Terms of Service",
   "publisher": "vendor",
   "quote": "Customer is responsible for exporting any Content that may be affected before a downgrade or seat reduction takes effect.",
   "supports": "export before a downgrade or seat reduction"
  },
  {
   "id": "s16",
   "url": "https://hive.com/policy-documents/terms-of-service",
   "title": "Terms of Service",
   "publisher": "vendor",
   "quote": "Hive will delete Customer Content from active systems within ninety (90) days after expiration or termination",
   "supports": "deletion of content after the agreement ends"
  },
  {
   "id": "s17",
   "url": "https://hive.com/policy-documents/terms-of-service",
   "title": "Terms of Service",
   "publisher": "vendor",
   "quote": "and from backups within an additional ninety (90) days, and will certify deletion on request.",
   "supports": "backup deletion"
  },
  {
   "id": "s18",
   "url": "https://hive.com/pricing",
   "title": "Pricing",
   "publisher": "vendor",
   "quote": "Start for free. No credit card required.",
   "supports": "the free plan and no card needed"
  },
  {
   "id": "s19",
   "url": "https://hive.com/pricing",
   "title": "Pricing",
   "publisher": "vendor",
   "quote": "Up to 10 workspace members.",
   "supports": "the free plan's member limit"
  },
  {
   "id": "s20",
   "url": "https://hive.com/pricing",
   "title": "Pricing",
   "publisher": "vendor",
   "quote": "200MB storage",
   "supports": "the free plan's storage limit"
  },
  {
   "id": "s21",
   "url": "https://hive.com/pricing",
   "title": "Pricing",
   "publisher": "vendor",
   "quote": "(save 33%)",
   "supports": "the yearly option's saving"
  },
  {
   "id": "s22",
   "url": "https://hive.com/pricing",
   "title": "Pricing",
   "publisher": "vendor",
   "quote": "Non-profit teams are eligible for a discount on our Hive Teams plan.",
   "supports": "the non-profit discount"
  },
  {
   "id": "s23",
   "url": "https://help.hive.com/en/articles/5166178-billing-faqs",
   "title": "Billing FAQs",
   "publisher": "vendor",
   "quote": "If you have a monthly subscription, you can make changes to your license count through the billing portal.",
   "supports": "reducing seats on a monthly plan"
  },
  {
   "id": "s24",
   "url": "https://help.hive.com/en/articles/1285504-export-project-plans",
   "title": "Export project plans",
   "publisher": "vendor",
   "quote": "Click the 'More' Menu, then > Export",
   "supports": "the export menu path"
  },
  {
   "id": "s25",
   "url": "https://help.hive.com/en/articles/1285504-export-project-plans",
   "title": "Export project plans",
   "publisher": "vendor",
   "quote": "Gantt view export options: PDF, PNG, MS Project, Excel, Excel Chart, CSV",
   "supports": "file formats for the Gantt view"
  },
  {
   "id": "s26",
   "url": "https://help.hive.com/en/articles/1285504-export-project-plans",
   "title": "Export project plans",
   "publisher": "vendor",
   "quote": "Please note that the export will include all the information except for the project activity.",
   "supports": "what the export leaves out"
  },
  {
   "id": "s27",
   "url": "https://help.hive.com/en/articles/9100733-purchasing-add-ons-in-hive",
   "title": "Purchasing add-ons in Hive",
   "publisher": "vendor",
   "quote": "Add-ons are charged as an additional cost on top of your Hive licenses",
   "supports": "add-ons are billed on top of licenses"
  },
  {
   "id": "s28",
   "url": "https://help.hive.com/en/articles/9100733-purchasing-add-ons-in-hive",
   "title": "Purchasing add-ons in Hive",
   "publisher": "vendor",
   "quote": "Add-ons can be accessed via Hive Apps, and enabled or turned off at any time",
   "supports": "add-ons can be turned off in Hive Apps"
  },
  {
   "id": "s29",
   "url": "https://hive.com/policy-documents/terms-of-service",
   "title": "Terms of Service",
   "publisher": "vendor",
   "quote": "On timely written request, Hive will provide Customer up to thirty (30) days of read-only access",
   "supports": "read-only access after the agreement ends, on timely written request"
  },
  {
   "id": "s30",
   "url": "https://hive.com/policy-documents/terms-of-service",
   "title": "Terms of Service",
   "publisher": "vendor",
   "quote": "online order, checkout confirmation, or similar ordering document",
   "supports": "the terms treat an online checkout as an Order Form, so they cover self-serve plans"
  },
  {
   "id": "s31",
   "url": "https://hive.com/pricing",
   "title": "Pricing",
   "publisher": "vendor",
   "quote": "To cancel your subscription, please email our finance team at",
   "supports": "the pricing FAQ's cancel route by email"
  },
  {
   "id": "s32",
   "url": "https://help.hive.com/en/articles/5166178-billing-faqs",
   "title": "Billing FAQs",
   "publisher": "vendor",
   "quote": "Any changes you make will go into effect on your next billing cycle.",
   "supports": "when a license change on a monthly plan applies"
  },
  {
   "id": "s33",
   "url": "https://help.hive.com/en/articles/5166178-billing-faqs",
   "title": "Billing FAQs",
   "publisher": "vendor",
   "quote": "If you have an enterprise or yearly subscription, please contact finance@hive.com to make adjustments.",
   "supports": "seat changes on yearly and enterprise plans"
  },
  {
   "id": "s34",
   "url": "https://hive.com/policy-documents/terms-of-service",
   "title": "Terms of Service",
   "publisher": "vendor",
   "quote": "Downgrades and seat reductions will take effect at the next renewal unless Hive agrees otherwise.",
   "supports": "when downgrades and seat reductions take effect"
  },
  {
   "id": "s35",
   "url": "https://help.hive.com/en/articles/1517160-deactivate-your-account",
   "title": "Deactivate your account",
   "publisher": "vendor",
   "quote": "your account will automatically deactivate after the trial period expires",
   "supports": "trials end on their own"
  },
  {
   "id": "s36",
   "url": "https://hive.com/policy-documents/terms-of-service",
   "title": "Terms of Service",
   "publisher": "vendor",
   "quote": "A notice is effective on the first business day after it is sent",
   "supports": "when an emailed notice counts"
  }
 ],
 "verification": {
  "level": "docs",
  "checked_on": "2026-10-08",
  "by": "stackcut-research",
  "unverified": [
   "Hive's help pages describe exporting one project view at a time; a full account export isn't described",
   "Whether add-ons stop billing automatically when the subscription ends isn't stated on Hive's help pages",
   "The Enterprise plan is priced through sales, and its cancellation steps beyond the Order Form notice aren't on Hive's public pages"
  ],
  "review": {
   "by": "stackcut-review",
   "on": "2026-10-08",
   "result": "fixed",
   "notes": [
    "Added the pricing page's documented cancel route: email finance@hive.com",
    "Notice step now names the required subject line \"Legal Notice\" and when an emailed notice takes effect",
    "The terms define an Order Form to include an online checkout, so the 30-day non-renewal notice and no-refund rule now apply to self-serve routes too",
    "Seat reduction: monthly changes apply next billing cycle; yearly and enterprise go through finance@hive.com",
    "Read-only access after the agreement ends is on timely written request; added to data kept",
    "Added that trials deactivate on their own",
    "Dropped the App Store / Google Play gap: Hive's iOS app listing shows no in-app purchases, and Hive's pricing and billing pages describe only web billing",
    "Level raised to docs: every route fact is now from Hive's own pages"
   ]
  }
 },
 "page": "https://stackcut.io/cancel/hive",
 "json": "https://stackcut.io/exits/hive.json",
 "evidence": {
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  "last_observed_success_on": null,
  "verification": "docs",
  "freshness": {
   "as_of": "2026-10-09",
   "status": "current",
   "checked_on": "2026-10-08",
   "age_days": 1,
   "stale_after_days": 30,
   "next_check_on": "2026-11-07"
  },
  "routes": [
   {
    "route_id": "hive--direct-web--r1",
    "channel": "direct_web",
    "checked_on": "2026-10-08",
    "freshness": {
     "as_of": "2026-10-09",
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    }
   },
   {
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    "checked_on": "2026-10-08",
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     "checked_on": "2026-10-08",
     "age_days": 1,
     "stale_after_days": 30,
     "next_check_on": "2026-11-07"
    }
   },
   {
    "route_id": "hive--direct-web--r3",
    "channel": "direct_web",
    "checked_on": "2026-10-08",
    "freshness": {
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     "status": "current",
     "checked_on": "2026-10-08",
     "age_days": 1,
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   {
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     "status": "current",
     "checked_on": "2026-10-08",
     "age_days": 1,
     "stale_after_days": 30,
     "next_check_on": "2026-11-07"
    }
   }
  ]
 },
 "license": "CC-BY-4.0",
 "credit": "Stackcut Exits (https://stackcut.io/cancel), CC BY 4.0"
}