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How to cancel Hex

Professional and Team plans: cancel in Settings > Manage Plan (or email support@hex.tech) and keep access to the end of the billing period. Enterprise order forms renew automatically unless you give written notice at least 60 days before the term ends. Export projects first: Hex needn't help with exports.

By Stackcut · Partly confirmed (see what's unverified) on 2026-10-08, then re-checked independently · JSON · Open data, CC BY 4.0

The short answer

  • Where: Open Settings > Manage Plan and cancel the plan.
  • When it ends: You keep the paid plan until the end of the billing period. If a credit Auto Top-Up is being processed when you cancel, the cancellation may wait until that payment goes through.
  • Contract notice: Written notice at least 60 days before the current term expires, unless the order form says otherwise. How to give notice
  • Billed by someone else? Cancel with them instead: a partner.
  • Before you go: export Projects (logic, and app layout in the Hex format). What to save
  • Want to keep it for less? Cheaper plan and more. Options

Before you cancel

Export first

  • Projects (logic, and app layout in the Hex format): Open the project and choose Export from the dropdown menu in the project title; Team and Enterprise workspaces can also export projects to a Git repo (Hex file format (.yaml) or Jupyter notebook (.ipynb)). Needs the Admin or Editor role learn.hex.tech

What happens to your data

Not stated as a fixed period. Self-serve: Hex deletes the account and data on written request within a commercially reasonable period. Enterprise: within 30 days of a written request; without one, Hex may delete or transition the account at its discretion.

What you lose

  • Premium features once the paid plan ends (the free Community plan drops them)
  • Credits, which are forfeited at cancellation, termination or expiration
  • Customer Data you didn't download: Hex is not obligated to provide data export help

Cancel, by who bills you

Pick the route for whoever charges you: the name on your card statement or receipt tells you.

Self-serve Professional or Team plan

Online, self-serve Self-serve Professional and Team plans, billed monthly by card through Stripe and renewing automatically. Who can cancel: Someone with access to the workspace's plan settings (the pages read don't name the role), or by email to support@hex.tech.

  1. Open Settings > Manage Plan and cancel the plan
  2. If you can't cancel in the app, email support@hex.tech and ask to cancel
Access ends
You keep the paid plan until the end of the billing period. If a credit Auto Top-Up is being processed when you cancel, the cancellation may wait until that payment goes through
Notice
Cancel before the renewal date to avoid the next period's charge; subscriptions renew automatically for the same period. No fixed notice period
Refunds
Fees are non-refundable except as required by law. Removing seats mid-month gives a prorated credit on the next invoice, not a refund
Source: hex.tech learn.hex.tech learn.hex.tech

Enterprise order form

Through sales Enterprise plans and other order-form plans, billed annually and upfront under the signed order form. Who can cancel: The customer party to the order form; cancellations go through the account representative.

  1. Tell your Hex account representative you won't renew
  2. Send written notice of non-renewal at least 60 days before the term ends, by hand, courier, certified mail or email, to Hex Technologies Inc., Attn: Legal, with a copy to legal@hex.tech
  3. Download your Customer Data before the term ends
Access ends
At the end of the current term. Order forms can't be ended early for convenience; without notice they renew for one year (or the previous term, if shorter) at the prior licence count
Notice
Written notice at least 60 days before the current term expires, unless the order form says otherwise
Refunds
All Fees are non-refundable and non-cancellable except as otherwise set forth in the agreement
Fees
No early exit: fees are non-cancellable for the term
Source: hex.tech learn.hex.tech learn.hex.tech

Bought through AWS Marketplace

In the billing platform's settings Hex bought through AWS Marketplace (Hex also lists Snowflake Marketplace as an offering). Who can cancel: The AWS account that holds the subscription.

  1. Open the AWS Marketplace consoleYou should see: Manage subscriptions
  2. For a SaaS subscription, choose it, then under Agreement open Actions and choose Cancel subscription; type confirmYou should see: Yes, cancel subscription
  3. For a SaaS contract, open the product's ordering page, choose the Modify renewal tab, then Cancel renewalYou should see: Cancel renewal
Confirm it worked
The subscription's status in AWS Marketplace Manage subscriptions
Refunds
Not automatic: for private offers or cancellations more than 48 hours after purchase, ask the seller of record
Open the page
Source: hex.tech docs.aws.amazon.com

Questions people ask

Can I get a refund if I cancel Hex?

Self-serve Professional or Team plan: Fees are non-refundable except as required by law. Removing seats mid-month gives a prorated credit on the next invoice, not a refund. Enterprise order form: All Fees are non-refundable and non-cancellable except as otherwise set forth in the agreement. Bought through AWS Marketplace: Not automatic: for private offers or cancellations more than 48 hours after purchase, ask the seller of record.

Source: learn.hex.tech learn.hex.tech learn.hex.tech docs.aws.amazon.com

If I cancel Hex, when does my access end?

Self-serve Professional or Team plan: You keep the paid plan until the end of the billing period. If a credit Auto Top-Up is being processed when you cancel, the cancellation may wait until that payment goes through. Enterprise order form: At the end of the current term. Order forms can't be ended early for convenience; without notice they renew for one year (or the previous term, if shorter) at the prior licence count.

Source: hex.tech learn.hex.tech learn.hex.tech

How do I cancel Hex if I pay through a partner?

Bought through AWS Marketplace: Open the AWS Marketplace console. For a SaaS subscription, choose it, then under Agreement open Actions and choose Cancel subscription; type confirm. For a SaaS contract, open the product's ordering page, choose the Modify renewal tab, then Cancel renewal.

Source: docs.aws.amazon.com hex.tech

Is there a fee to cancel Hex?

Enterprise order form: No early exit: fees are non-cancellable for the term.

Source: learn.hex.tech

How long before renewal do I need to cancel Hex?

Self-serve Professional or Team plan: Cancel before the renewal date to avoid the next period's charge; subscriptions renew automatically for the same period. No fixed notice period. Enterprise order form: Written notice at least 60 days before the current term expires, unless the order form says otherwise.

Source: learn.hex.tech learn.hex.tech learn.hex.tech

What happens to my data when I cancel Hex?

Not stated as a fixed period. Self-serve: Hex deletes the account and data on written request within a commercially reasonable period. Enterprise: within 30 days of a written request; without one, Hex may delete or transition the account at its discretion.

Source: learn.hex.tech learn.hex.tech

Keep it for less

Before cancelling, check whether one of these does the job. Offers change and differ by account.

  • Cheaper plan Change plan in Settings > Manage Plan; the change applies right away and you're charged or credited for the rest of the billing cycle hex.tech
  • Free plan The free Community plan. A 14-day Team trial needs no card; if you do nothing at its end you move to Community and lose premium features hex.tech
  • Fewer seats Hex admins can remove users; mid-month removals earn a prorated credit on the next invoice (on order forms, only uncommitted seats) learn.hex.tech
  • Student or nonprofit price Students and educators at universities and bootcamps can access the Professional plan for free hex.tech
  • Student or nonprofit price A discounted program for qualified non-profits hex.tech

For AI agents

  • The person signs in and handles any two-factor code; an agent should never ask for a password.
  • Cancelling stops the next renewal, but access continues to the end of the billing period
  • Export projects and download Customer Data before cancelling: the terms say Hex is not obligated to provide export help
  • Enterprise order forms renew automatically; send written notice at least 60 days before the term ends, with a copy to legal@hex.tech
  • Payment details are updated through the Stripe billing portal; seat changes are made in workspace settings

Get this plan as data: get_exit_plan on the Stackcut MCP (stackcut.io/mcp), or /exits/hex.json. After using a guide, send structured report_guide_feedback for matching or changed steps, missing billing routes or human handoffs; keep unknown language and market omitted. Confirm with the person before the final click, and report the outcome with report_action_outcome, using the exact packet_revision and route_id returned by the plan.

Or give your agent the stackcut-leave skill (a zip): it exports first, walks the steps, stops when the page doesn't match, and leaves the final click to the person.

Sources

  1. Pricing Professional and Team customers can cancel or change their plan anytime from Settings > Manage Plan. (self-serve cancelling in Settings > Manage Plan for Professional and Team)
  2. Pricing If you cancel, you will still have access to your paid plan until the end of your billing period. (access continues until the billing period ends)
  3. Pricing If you upgrade or downgrade, the change will apply right away (plan changes take effect immediately)
  4. Pricing Enterprise customers can manage renewals and cancellations with their account representative. (Enterprise renewals and cancellations go through the account representative)
  5. Pricing If you do nothing, you'll be downgraded to the free Community plan and lose access to premium features. (what happens if nothing is done: move to the free plan and lose premium features)
  6. Pricing Students and educators at universities and bootcamps can access the Hex Professional Plan for free. (the education program)
  7. Pricing we have a discounted program for qualified non-profits (the non-profit discount program)
  8. Billing FAQ Self-serve customers are billed monthly. (self-serve billing cadence)
  9. Billing FAQ Removing seats mid-month does not result in a refund to your payment method. (no refund for seats removed mid-month)
  10. Billing FAQ Only Hex admins can view, add, and manage users. (who manages seats)
  11. Billing FAQ are billed annually and upfront according to the terms in their signed order form. (order form customers are billed annually and upfront)
  12. Hex Terms of Service Customer may cancel via the Service or at (cancelling in the app or by emailing support)
  13. Hex Terms of Service Customer must cancel before the renewal date to avoid being charged for the next Subscription Period. (cancel before renewal; no fixed notice period)
  14. Hex Terms of Service Except as otherwise stated herein, all Fees are in U.S. Dollars and are non-refundable, except as required by law. (refund policy for self-serve fees)
  15. Hex Terms of Service the cancellation may not take effect until after Customer's payment is processed (cancellation can wait for an Auto Top-Up payment in process)
  16. Hex Terms of Service upon Customer's written request, Hex will delete Customer's account and associated Customer Data (self-serve account deletion on written request)
  17. Hex Terms of Service Hex is not obligated to provide data export, migration, or transition assistance. (no obligation to help export data)
  18. Hex Service Agreement The Term of each Order Form shall automatically renew for successive periods (order forms renew automatically)
  19. Hex Service Agreement unless either party cancels such renewal by notifying the other party in writing at least sixty (60) days (60-day written notice to stop renewal)
  20. Hex Service Agreement prior to the expiration of the then-current applicable Term (the notice falls before the current term expires)
  21. Hex Service Agreement by hand delivery, nationally recognized courier service, prepaid certified mail, or email (how notice must be sent)
  22. Hex Service Agreement Order Forms may not be terminated for Customer's convenience during the Term. (no early termination for convenience)
  23. Hex Service Agreement All Fees are non-refundable and non-cancellable except as otherwise set forth herein. (Enterprise fees are non-refundable and non-cancellable)
  24. Hex Service Agreement Hex will delete Customer's Service account and associated Customer Data within thirty (30) days (Enterprise deletion within 30 days of a written request)
  25. Hex Service Agreement download its Customer Data (Enterprise customers should download their Customer Data before termination)
  26. Pricing Contact support@hex.tech for details. (the support email address)
  27. Hex Terms of Service are forfeited at cancellation, termination, or expiration (credits are forfeited when the account ends)
  28. Hex Terms of Service Subscriptions automatically renew for successive periods of the same duration as the Initial Subscription Period (self-serve subscriptions renew automatically)
  29. Hex Terms of Service If an Auto Top-Up is in process at the time Customer cancels, the cancellation may not take effect until after (the payment delay applies to an Auto Top-Up in process)
  30. Hex Service Agreement Attn: Legal; with copy to legal@hex.tech (where notices to Hex are sent)
  31. Pricing AWS Marketplace (Hex lists AWS Marketplace as a marketplace offering)
  32. Pricing Snowflake Marketplace (Hex lists Snowflake Marketplace as a marketplace offering)
  33. Cancel your product subscription (AWS Marketplace Buyer Guide) Under Agreement, open the Actions list and choose Cancel subscription. (cancelling a SaaS subscription in AWS Marketplace)
  34. Cancel your product subscription (AWS Marketplace Buyer Guide) Choose the Modify renewal tab, then choose Cancel renewal. (turning off a SaaS contract's renewal)
  35. Cancel your product subscription (AWS Marketplace Buyer Guide) The Manage subscriptions page appears. (where the AWS flow starts)
  36. Cancel your product subscription (AWS Marketplace Buyer Guide) contact the seller of record to request a refund (refunds for private offers and later cancellations go to the seller)
  37. Pricing and you'll be charged or credited for the remainder of your billing cycle (plan changes are prorated)
  38. Pricing Anyone can try the Hex Team plan free for 14 days, no payment card required. (the free Team trial)
  39. Billing FAQ Instead, a prorated credit is applied to your next invoice for the unused time remaining in the period (seat removals earn a prorated credit)
  40. Billing FAQ Only uncommitted seats that are removed are credited at the prorated amount. (order-form customers are credited only for uncommitted seats)
  41. Import and export projects To export an existing Hex project to either file format, select Export from the dropdown menu in the project title. (how to export a project)
  42. Import and export projects The Hex file format represents the logic of your entire project (what the Hex YAML export contains)
  43. Import and export projects Users will need the Admin or Editor role (who can export)

Not confirmed yet

  • Which workspace role may cancel a self-serve plan isn't stated in Hex's docs
  • A confirmation after cancelling (an email or a status in Settings) isn't documented
  • How a purchase through Snowflake Marketplace is cancelled isn't documented by Hex, nor which plans the marketplace offerings cover
  • Early-termination or other fees in individual Enterprise order forms aren't public

Independent re-check, 2026-10-08

A second reviewer re-read the official pages and corrected what was wrong or missing. The JSON lists what changed.

Partly confirmed (see what's unverified), 2026-10-08. Cancel flows change: if this one did, tell us at support@stackcut.io. Stackcut Exits is open data (CC BY 4.0).