{
 "id": "hex",
 "name": "Hex",
 "category": "developer_tools",
 "website": "https://hex.tech",
 "domains": [
  "hex.tech",
  "learn.hex.tech"
 ],
 "summary": "Professional and Team plans: cancel in Settings > Manage Plan (or email support@hex.tech) and keep access to the end of the billing period. Enterprise order forms renew automatically unless you give written notice at least 60 days before the term ends. Export projects first: Hex needn't help with exports.",
 "routes": [
  {
   "channel": "direct_web",
   "label": "Self-serve Professional or Team plan",
   "applies_to": "Self-serve Professional and Team plans, billed monthly by card through Stripe and renewing automatically",
   "who": "Someone with access to the workspace's plan settings (the pages read don't name the role), or by email to support@hex.tech",
   "method": "self_serve",
   "start_url": null,
   "steps": [
    {
     "do": "Open Settings > Manage Plan and cancel the plan",
     "expect": null
    },
    {
     "do": "If you can't cancel in the app, email support@hex.tech and ask to cancel",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "You keep the paid plan until the end of the billing period. If a credit Auto Top-Up is being processed when you cancel, the cancellation may wait until that payment goes through",
   "notice": "Cancel before the renewal date to avoid the next period's charge; subscriptions renew automatically for the same period. No fixed notice period",
   "refund": "Fees are non-refundable except as required by law. Removing seats mid-month gives a prorated credit on the next invoice, not a refund",
   "fees": null,
   "source_ids": [
    "s1",
    "s2",
    "s8",
    "s9",
    "s12",
    "s13",
    "s14",
    "s15",
    "s26",
    "s28",
    "s29"
   ]
  },
  {
   "channel": "sales_contract",
   "label": "Enterprise order form",
   "applies_to": "Enterprise plans and other order-form plans, billed annually and upfront under the signed order form",
   "who": "The customer party to the order form; cancellations go through the account representative",
   "method": "contact_sales",
   "start_url": null,
   "steps": [
    {
     "do": "Tell your Hex account representative you won't renew",
     "expect": null
    },
    {
     "do": "Send written notice of non-renewal at least 60 days before the term ends, by hand, courier, certified mail or email, to Hex Technologies Inc., Attn: Legal, with a copy to legal@hex.tech",
     "expect": null
    },
    {
     "do": "Download your Customer Data before the term ends",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "At the end of the current term. Order forms can't be ended early for convenience; without notice they renew for one year (or the previous term, if shorter) at the prior licence count",
   "notice": "Written notice at least 60 days before the current term expires, unless the order form says otherwise",
   "refund": "All Fees are non-refundable and non-cancellable except as otherwise set forth in the agreement",
   "fees": "No early exit: fees are non-cancellable for the term",
   "source_ids": [
    "s4",
    "s11",
    "s18",
    "s19",
    "s20",
    "s21",
    "s22",
    "s23",
    "s30"
   ]
  },
  {
   "channel": "reseller_or_partner",
   "label": "Bought through AWS Marketplace",
   "applies_to": "Hex bought through AWS Marketplace (Hex also lists Snowflake Marketplace as an offering)",
   "who": "The AWS account that holds the subscription",
   "method": "platform_settings",
   "start_url": "https://console.aws.amazon.com/marketplace",
   "steps": [
    {
     "do": "Open the AWS Marketplace console",
     "expect": "Manage subscriptions"
    },
    {
     "do": "For a SaaS subscription, choose it, then under Agreement open Actions and choose Cancel subscription; type confirm",
     "expect": "Yes, cancel subscription"
    },
    {
     "do": "For a SaaS contract, open the product's ordering page, choose the Modify renewal tab, then Cancel renewal",
     "expect": "Cancel renewal"
    }
   ],
   "confirm_by": "The subscription's status in AWS Marketplace Manage subscriptions",
   "effective": null,
   "notice": null,
   "refund": "Not automatic: for private offers or cancellations more than 48 hours after purchase, ask the seller of record",
   "fees": null,
   "source_ids": [
    "s31",
    "s32",
    "s33",
    "s34",
    "s35",
    "s36"
   ]
  }
 ],
 "pay_less": [
  {
   "type": "downgrade",
   "what": "Change plan in Settings > Manage Plan; the change applies right away and you're charged or credited for the rest of the billing cycle",
   "evidence": "documented",
   "source_ids": [
    "s1",
    "s3",
    "s37"
   ]
  },
  {
   "type": "free_plan",
   "what": "The free Community plan. A 14-day Team trial needs no card; if you do nothing at its end you move to Community and lose premium features",
   "evidence": "documented",
   "source_ids": [
    "s5",
    "s38"
   ]
  },
  {
   "type": "seat_reduction",
   "what": "Hex admins can remove users; mid-month removals earn a prorated credit on the next invoice (on order forms, only uncommitted seats)",
   "evidence": "documented",
   "source_ids": [
    "s9",
    "s10",
    "s39",
    "s40"
   ]
  },
  {
   "type": "student_or_nonprofit",
   "what": "Students and educators at universities and bootcamps can access the Professional plan for free",
   "evidence": "documented",
   "source_ids": [
    "s6"
   ]
  },
  {
   "type": "student_or_nonprofit",
   "what": "A discounted program for qualified non-profits",
   "evidence": "documented",
   "source_ids": [
    "s7"
   ]
  }
 ],
 "export": [
  {
   "data": "Projects (logic, and app layout in the Hex format)",
   "how": "Open the project and choose Export from the dropdown menu in the project title; Team and Enterprise workspaces can also export projects to a Git repo",
   "format": "Hex file format (.yaml) or Jupyter notebook (.ipynb)",
   "limits": "Needs the Admin or Editor role",
   "source_ids": [
    "s41",
    "s42",
    "s43"
   ]
  }
 ],
 "after_cancel": {
  "access_until": "The end of the billing period you paid for (self-serve); the end of the term (order forms)",
  "data_kept": "Not stated as a fixed period. Self-serve: Hex deletes the account and data on written request within a commercially reasonable period. Enterprise: within 30 days of a written request; without one, Hex may delete or transition the account at its discretion",
  "you_lose": [
   "Premium features once the paid plan ends (the free Community plan drops them)",
   "Credits, which are forfeited at cancellation, termination or expiration",
   "Customer Data you didn't download: Hex is not obligated to provide data export help"
  ]
 },
 "agent_notes": {
  "sign_in_needed": true,
  "phone_or_chat_only": false,
  "retention_step": null,
  "tips": [
   "Cancelling stops the next renewal, but access continues to the end of the billing period",
   "Export projects and download Customer Data before cancelling: the terms say Hex is not obligated to provide export help",
   "Enterprise order forms renew automatically; send written notice at least 60 days before the term ends, with a copy to legal@hex.tech",
   "Payment details are updated through the Stripe billing portal; seat changes are made in workspace settings"
  ]
 },
 "sources": [
  {
   "id": "s1",
   "url": "https://hex.tech/pricing",
   "title": "Pricing",
   "publisher": "vendor",
   "quote": "Professional and Team customers can cancel or change their plan anytime from Settings > Manage Plan.",
   "supports": "self-serve cancelling in Settings > Manage Plan for Professional and Team"
  },
  {
   "id": "s2",
   "url": "https://hex.tech/pricing",
   "title": "Pricing",
   "publisher": "vendor",
   "quote": "If you cancel, you will still have access to your paid plan until the end of your billing period.",
   "supports": "access continues until the billing period ends"
  },
  {
   "id": "s3",
   "url": "https://hex.tech/pricing",
   "title": "Pricing",
   "publisher": "vendor",
   "quote": "If you upgrade or downgrade, the change will apply right away",
   "supports": "plan changes take effect immediately"
  },
  {
   "id": "s4",
   "url": "https://hex.tech/pricing",
   "title": "Pricing",
   "publisher": "vendor",
   "quote": "Enterprise customers can manage renewals and cancellations with their account representative.",
   "supports": "Enterprise renewals and cancellations go through the account representative"
  },
  {
   "id": "s5",
   "url": "https://hex.tech/pricing",
   "title": "Pricing",
   "publisher": "vendor",
   "quote": "If you do nothing, you'll be downgraded to the free Community plan and lose access to premium features.",
   "supports": "what happens if nothing is done: move to the free plan and lose premium features"
  },
  {
   "id": "s6",
   "url": "https://hex.tech/pricing",
   "title": "Pricing",
   "publisher": "vendor",
   "quote": "Students and educators at universities and bootcamps can access the Hex Professional Plan for free.",
   "supports": "the education program"
  },
  {
   "id": "s7",
   "url": "https://hex.tech/pricing",
   "title": "Pricing",
   "publisher": "vendor",
   "quote": "we have a discounted program for qualified non-profits",
   "supports": "the non-profit discount program"
  },
  {
   "id": "s8",
   "url": "https://learn.hex.tech/docs/administration/billing-faq",
   "title": "Billing FAQ",
   "publisher": "vendor",
   "quote": "Self-serve customers are billed monthly.",
   "supports": "self-serve billing cadence"
  },
  {
   "id": "s9",
   "url": "https://learn.hex.tech/docs/administration/billing-faq",
   "title": "Billing FAQ",
   "publisher": "vendor",
   "quote": "Removing seats mid-month does not result in a refund to your payment method.",
   "supports": "no refund for seats removed mid-month"
  },
  {
   "id": "s10",
   "url": "https://learn.hex.tech/docs/administration/billing-faq",
   "title": "Billing FAQ",
   "publisher": "vendor",
   "quote": "Only Hex admins can view, add, and manage users.",
   "supports": "who manages seats"
  },
  {
   "id": "s11",
   "url": "https://learn.hex.tech/docs/administration/billing-faq",
   "title": "Billing FAQ",
   "publisher": "vendor",
   "quote": "are billed annually and upfront according to the terms in their signed order form.",
   "supports": "order form customers are billed annually and upfront"
  },
  {
   "id": "s12",
   "url": "https://learn.hex.tech/docs/legal/tos",
   "title": "Hex Terms of Service",
   "publisher": "vendor",
   "quote": "Customer may cancel via the Service or at",
   "supports": "cancelling in the app or by emailing support"
  },
  {
   "id": "s13",
   "url": "https://learn.hex.tech/docs/legal/tos",
   "title": "Hex Terms of Service",
   "publisher": "vendor",
   "quote": "Customer must cancel before the renewal date to avoid being charged for the next Subscription Period.",
   "supports": "cancel before renewal; no fixed notice period"
  },
  {
   "id": "s14",
   "url": "https://learn.hex.tech/docs/legal/tos",
   "title": "Hex Terms of Service",
   "publisher": "vendor",
   "quote": "Except as otherwise stated herein, all Fees are in U.S. Dollars and are non-refundable, except as required by law.",
   "supports": "refund policy for self-serve fees"
  },
  {
   "id": "s15",
   "url": "https://learn.hex.tech/docs/legal/tos",
   "title": "Hex Terms of Service",
   "publisher": "vendor",
   "quote": "the cancellation may not take effect until after Customer's payment is processed",
   "supports": "cancellation can wait for an Auto Top-Up payment in process"
  },
  {
   "id": "s16",
   "url": "https://learn.hex.tech/docs/legal/tos",
   "title": "Hex Terms of Service",
   "publisher": "vendor",
   "quote": "upon Customer's written request, Hex will delete Customer's account and associated Customer Data",
   "supports": "self-serve account deletion on written request"
  },
  {
   "id": "s17",
   "url": "https://learn.hex.tech/docs/legal/tos",
   "title": "Hex Terms of Service",
   "publisher": "vendor",
   "quote": "Hex is not obligated to provide data export, migration, or transition assistance.",
   "supports": "no obligation to help export data"
  },
  {
   "id": "s18",
   "url": "https://learn.hex.tech/docs/legal/hex-service-agreement",
   "title": "Hex Service Agreement",
   "publisher": "vendor",
   "quote": "The Term of each Order Form shall automatically renew for successive periods",
   "supports": "order forms renew automatically"
  },
  {
   "id": "s19",
   "url": "https://learn.hex.tech/docs/legal/hex-service-agreement",
   "title": "Hex Service Agreement",
   "publisher": "vendor",
   "quote": "unless either party cancels such renewal by notifying the other party in writing at least sixty (60) days",
   "supports": "60-day written notice to stop renewal"
  },
  {
   "id": "s20",
   "url": "https://learn.hex.tech/docs/legal/hex-service-agreement",
   "title": "Hex Service Agreement",
   "publisher": "vendor",
   "quote": "prior to the expiration of the then-current applicable Term",
   "supports": "the notice falls before the current term expires"
  },
  {
   "id": "s21",
   "url": "https://learn.hex.tech/docs/legal/hex-service-agreement",
   "title": "Hex Service Agreement",
   "publisher": "vendor",
   "quote": "by hand delivery, nationally recognized courier service, prepaid certified mail, or email",
   "supports": "how notice must be sent"
  },
  {
   "id": "s22",
   "url": "https://learn.hex.tech/docs/legal/hex-service-agreement",
   "title": "Hex Service Agreement",
   "publisher": "vendor",
   "quote": "Order Forms may not be terminated for Customer's convenience during the Term.",
   "supports": "no early termination for convenience"
  },
  {
   "id": "s23",
   "url": "https://learn.hex.tech/docs/legal/hex-service-agreement",
   "title": "Hex Service Agreement",
   "publisher": "vendor",
   "quote": "All Fees are non-refundable and non-cancellable except as otherwise set forth herein.",
   "supports": "Enterprise fees are non-refundable and non-cancellable"
  },
  {
   "id": "s24",
   "url": "https://learn.hex.tech/docs/legal/hex-service-agreement",
   "title": "Hex Service Agreement",
   "publisher": "vendor",
   "quote": "Hex will delete Customer's Service account and associated Customer Data within thirty (30) days",
   "supports": "Enterprise deletion within 30 days of a written request"
  },
  {
   "id": "s25",
   "url": "https://learn.hex.tech/docs/legal/hex-service-agreement",
   "title": "Hex Service Agreement",
   "publisher": "vendor",
   "quote": "download its Customer Data",
   "supports": "Enterprise customers should download their Customer Data before termination"
  },
  {
   "id": "s26",
   "url": "https://hex.tech/pricing",
   "title": "Pricing",
   "publisher": "vendor",
   "quote": "Contact support@hex.tech for details.",
   "supports": "the support email address"
  },
  {
   "id": "s27",
   "url": "https://learn.hex.tech/docs/legal/tos",
   "title": "Hex Terms of Service",
   "publisher": "vendor",
   "quote": "are forfeited at cancellation, termination, or expiration",
   "supports": "credits are forfeited when the account ends"
  },
  {
   "id": "s28",
   "url": "https://learn.hex.tech/docs/legal/tos",
   "title": "Hex Terms of Service",
   "publisher": "vendor",
   "quote": "Subscriptions automatically renew for successive periods of the same duration as the Initial Subscription Period",
   "supports": "self-serve subscriptions renew automatically"
  },
  {
   "id": "s29",
   "url": "https://learn.hex.tech/docs/legal/tos",
   "title": "Hex Terms of Service",
   "publisher": "vendor",
   "quote": "If an Auto Top-Up is in process at the time Customer cancels, the cancellation may not take effect until after",
   "supports": "the payment delay applies to an Auto Top-Up in process"
  },
  {
   "id": "s30",
   "url": "https://learn.hex.tech/docs/legal/hex-service-agreement",
   "title": "Hex Service Agreement",
   "publisher": "vendor",
   "quote": "Attn: Legal; with copy to legal@hex.tech",
   "supports": "where notices to Hex are sent"
  },
  {
   "id": "s31",
   "url": "https://hex.tech/pricing",
   "title": "Pricing",
   "publisher": "vendor",
   "quote": "AWS Marketplace",
   "supports": "Hex lists AWS Marketplace as a marketplace offering"
  },
  {
   "id": "s32",
   "url": "https://hex.tech/pricing",
   "title": "Pricing",
   "publisher": "vendor",
   "quote": "Snowflake Marketplace",
   "supports": "Hex lists Snowflake Marketplace as a marketplace offering"
  },
  {
   "id": "s33",
   "url": "https://docs.aws.amazon.com/marketplace/latest/buyerguide/cancel-subscription.html",
   "title": "Cancel your product subscription (AWS Marketplace Buyer Guide)",
   "publisher": "platform",
   "quote": "Under Agreement, open the Actions list and choose Cancel subscription.",
   "supports": "cancelling a SaaS subscription in AWS Marketplace"
  },
  {
   "id": "s34",
   "url": "https://docs.aws.amazon.com/marketplace/latest/buyerguide/cancel-subscription.html",
   "title": "Cancel your product subscription (AWS Marketplace Buyer Guide)",
   "publisher": "platform",
   "quote": "Choose the Modify renewal tab, then choose Cancel renewal.",
   "supports": "turning off a SaaS contract's renewal"
  },
  {
   "id": "s35",
   "url": "https://docs.aws.amazon.com/marketplace/latest/buyerguide/cancel-subscription.html",
   "title": "Cancel your product subscription (AWS Marketplace Buyer Guide)",
   "publisher": "platform",
   "quote": "The Manage subscriptions page appears.",
   "supports": "where the AWS flow starts"
  },
  {
   "id": "s36",
   "url": "https://docs.aws.amazon.com/marketplace/latest/buyerguide/cancel-subscription.html",
   "title": "Cancel your product subscription (AWS Marketplace Buyer Guide)",
   "publisher": "platform",
   "quote": "contact the seller of record to request a refund",
   "supports": "refunds for private offers and later cancellations go to the seller"
  },
  {
   "id": "s37",
   "url": "https://hex.tech/pricing",
   "title": "Pricing",
   "publisher": "vendor",
   "quote": "and you'll be charged or credited for the remainder of your billing cycle",
   "supports": "plan changes are prorated"
  },
  {
   "id": "s38",
   "url": "https://hex.tech/pricing",
   "title": "Pricing",
   "publisher": "vendor",
   "quote": "Anyone can try the Hex Team plan free for 14 days, no payment card required.",
   "supports": "the free Team trial"
  },
  {
   "id": "s39",
   "url": "https://learn.hex.tech/docs/administration/billing-faq",
   "title": "Billing FAQ",
   "publisher": "vendor",
   "quote": "Instead, a prorated credit is applied to your next invoice for the unused time remaining in the period",
   "supports": "seat removals earn a prorated credit"
  },
  {
   "id": "s40",
   "url": "https://learn.hex.tech/docs/administration/billing-faq",
   "title": "Billing FAQ",
   "publisher": "vendor",
   "quote": "Only uncommitted seats that are removed are credited at the prorated amount.",
   "supports": "order-form customers are credited only for uncommitted seats"
  },
  {
   "id": "s41",
   "url": "https://learn.hex.tech/docs/explore-data/projects/import-export",
   "title": "Import and export projects",
   "publisher": "vendor",
   "quote": "To export an existing Hex project to either file format, select Export from the dropdown menu in the project title.",
   "supports": "how to export a project"
  },
  {
   "id": "s42",
   "url": "https://learn.hex.tech/docs/explore-data/projects/import-export",
   "title": "Import and export projects",
   "publisher": "vendor",
   "quote": "The Hex file format represents the logic of your entire project",
   "supports": "what the Hex YAML export contains"
  },
  {
   "id": "s43",
   "url": "https://learn.hex.tech/docs/explore-data/projects/import-export",
   "title": "Import and export projects",
   "publisher": "vendor",
   "quote": "Users will need the Admin or Editor role",
   "supports": "who can export"
  }
 ],
 "verification": {
  "level": "partial",
  "checked_on": "2026-10-08",
  "by": "stackcut-research",
  "unverified": [
   "Which workspace role may cancel a self-serve plan isn't stated in Hex's docs",
   "A confirmation after cancelling (an email or a status in Settings) isn't documented",
   "How a purchase through Snowflake Marketplace is cancelled isn't documented by Hex, nor which plans the marketplace offerings cover",
   "Early-termination or other fees in individual Enterprise order forms aren't public"
  ],
  "review": {
   "by": "stackcut-review",
   "on": "2026-10-08",
   "result": "fixed",
   "notes": [
    "The payment delay on cancelling applies only when a credit Auto Top-Up is in process, not to any pending payment",
    "Seat removals earn a prorated credit on the next invoice (only uncommitted seats on order forms); added this to refund and seat reduction",
    "Added that self-serve subscriptions renew automatically, the 14-day Team trial, and that plan changes are prorated",
    "Added where Enterprise non-renewal notice goes (Attn: Legal, copy to legal@hex.tech) and the one-year renewal at the prior licence count",
    "Added an AWS Marketplace route (Hex lists AWS and Snowflake Marketplace offerings) with AWS's own cancel steps",
    "Added the documented project export (Hex .yaml or Jupyter .ipynb); removed the App Store note, as Hex's pricing and billing pages show no app-store billing"
   ]
  }
 },
 "page": "https://stackcut.io/cancel/hex",
 "json": "https://stackcut.io/exits/hex.json",
 "evidence": {
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  "docs_checked_on": "2026-10-08",
  "last_observed_success_on": null,
  "verification": "partial",
  "freshness": {
   "as_of": "2026-10-09",
   "status": "current",
   "checked_on": "2026-10-08",
   "age_days": 1,
   "stale_after_days": 30,
   "next_check_on": "2026-11-07"
  },
  "routes": [
   {
    "route_id": "hex--direct-web--r1",
    "channel": "direct_web",
    "checked_on": "2026-10-08",
    "freshness": {
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     "status": "current",
     "checked_on": "2026-10-08",
     "age_days": 1,
     "stale_after_days": 30,
     "next_check_on": "2026-11-07"
    }
   },
   {
    "route_id": "hex--sales-contract--r2",
    "channel": "sales_contract",
    "checked_on": "2026-10-08",
    "freshness": {
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     "status": "current",
     "checked_on": "2026-10-08",
     "age_days": 1,
     "stale_after_days": 30,
     "next_check_on": "2026-11-07"
    }
   },
   {
    "route_id": "hex--reseller-or-partner--r3",
    "channel": "reseller_or_partner",
    "checked_on": "2026-10-08",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-08",
     "age_days": 1,
     "stale_after_days": 30,
     "next_check_on": "2026-11-07"
    }
   }
  ]
 },
 "license": "CC-BY-4.0",
 "credit": "Stackcut Exits (https://stackcut.io/cancel), CC BY 4.0"
}