The short answer
- Where: Sign in as the Account owner, open Account settings and select Billing.
- When it ends: No further charges once you submit the cancellation: you won't be charged on the next renewal date or after. The help pages don't say when access ends..
- Billed by someone else? Cancel with them instead: a partner.
- Before you go: export Projects. What to save
- Want to keep it for less? Pay yearly and more. Options
Before you cancel
Export first
- Projects: Open the project and click the export icon in the upper right corner, then pick a format (PDF by default; PNG, XML or Excel) help.ganttpro.com ganttpro.com
What happens to your data
No fixed period is stated. The terms let GanttPro delete User Content at any time without notice, and an account inactive for more than one year after its last paid license expires may be terminated.
What you lose
- Projects and other User Content, which the Terms say GanttPRO may delete at any time without notice
- The account itself if it stays inactive for more than a year after the last paid license expires (it can be reactivated by entering valid payment information)
Cancel, by who bills you
Pick the route for whoever charges you: the name on your card statement or receipt tells you.
Billing in Account settings
- Sign in as the Account owner, open Account settings and select Billing
- Click Cancel subscription at the bottom of the page
- Confirm it worked
- Not described on GanttPRO's help pages
- Access ends
- No further charges once you submit the cancellation: you won't be charged on the next renewal date or after. The help pages don't say when access ends.
- Notice
- Cancel before the upcoming renewal date (monthly on your sign-up day, annual on the date you signed up) to avoid the next charge.
- Refunds
- No refunds, prorated or otherwise, and no exceptions as far as the law permits. EEA consumers can withdraw within 14 days of accepting the Terms by contacting support@ganttpro.com or using the model withdrawal form.
Billed through PayPro Global
- Contact PayPro Global support (support@payproglobal.com, or a phone number on GanttPRO's Billing details page) about your GanttPRO order
- Confirm it worked
- Not described on GanttPRO's help pages
- Access ends
- Not described for requests sent to PayPro Global
Questions people ask
Can I get a refund if I cancel GanttPro?
Billing in Account settings: No refunds, prorated or otherwise, and no exceptions as far as the law permits. EEA consumers can withdraw within 14 days of accepting the Terms by contacting support@ganttpro.com or using the model withdrawal form.
Source: ganttpro.com
If I cancel GanttPro, when does my access end?
Billing in Account settings: No further charges once you submit the cancellation: you won't be charged on the next renewal date or after. The help pages don't say when access ends. Billed through PayPro Global: Not described for requests sent to PayPro Global.
Source: ganttpro.com help.ganttpro.com
How do I cancel GanttPro if I pay through a partner?
Billed through PayPro Global: Contact PayPro Global support (support@payproglobal.com, or a phone number on GanttPRO's Billing details page) about your GanttPRO order.
Source: ganttpro.com help.ganttpro.com
How long before renewal do I need to cancel GanttPro?
Billing in Account settings: Cancel before the upcoming renewal date (monthly on your sign-up day, annual on the date you signed up) to avoid the next charge.
Source: ganttpro.com
What happens to my data when I cancel GanttPro?
No fixed period is stated. The terms let GanttPro delete User Content at any time without notice, and an account inactive for more than one year after its last paid license expires may be terminated.
Source: ganttpro.com
Keep it for less
Before cancelling, check whether one of these does the job. Offers change and differ by account.
- Pay yearly Annual billing is shown with a 20% discount. You can switch between yearly and monthly in the billing settings. ganttpro.com help.ganttpro.com ganttpro.com
- Student or nonprofit price Health-related, educational and non-profit organizations can get 50% off any annual plan by emailing support@ganttpro.com ganttpro.com
For AI agents
- The person signs in and handles any two-factor code; an agent should never ask for a password.
- Only the Account owner can see Billing and cancel; Admins can't manage subscriptions.
- Cancelling before a renewal date stops the next charge but gives no refund.
- PayPro Global is the Merchant of Record, so charges and invoices come from PayPro Global; it handles customer service for orders.
- The Terms ask you to keep your own backup of your content: export projects before cancelling.
Get this plan as data: get_exit_plan on the Stackcut MCP (stackcut.io/mcp), or /exits/ganttpro.json. After using a guide, send structured report_guide_feedback for matching or changed steps, missing billing routes or human handoffs; keep unknown language and market omitted. Confirm with the person before the final click, and report the outcome with report_action_outcome, using the exact packet_revision and route_id returned by the plan.
Or give your agent the stackcut-leave skill (a zip): it exports first, walks the steps, stops when the page doesn't match, and leaves the final click to the person.
Sources
- Subscription
Go to the Account settings, select Billing, and click on Cancel subscription at the bottom of the page.
(where the cancel flow starts and its final button) - Subscription
You can always switch between a yearly and a monthly subscription by configuring it in the billing settings.
(switching between annual and monthly billing) - Terms of Use
Monthly plans automatically renew every month.
(monthly plans renew automatically) - Terms of Use
Annual plans automatically renew every year.
(annual plans renew automatically) - Terms of Use
If you cancel before an upcoming renewal day, you will not receive a refund, but you will not be charged on the following renewal day and henceforth.
(cancelling before renewal stops the next charge, with no refund) - Terms of Use
However, no refunds (prorated or otherwise) are provided upon cancellation.
(the refund policy) - Terms of Use
Once a Customer submits a request for cancellation, no additional charges will be made.
(no charges after a cancellation request) - Terms of Use
PayPro Global provides all customer service enquiries for the order process.
(PayPro Global handles order enquiries) - Billing details
Contact your account manager at GanttPRO or download the invoice from your PayPro Global account.
(invoices for PayPro Global orders are in a PayPro Global account) - Billing details
If the subscription status is terminated, contact PayPro Global at:
(PayPro Global support is the contact for a terminated subscription) - Pricing
would be glad to offer you a 50% discount on any annual plan
(the discount for health, educational and non-profit organizations) - Terms of Use
GanttPRO reserves the right to deny access to this site and delete User Content at any time without notice.
(what can happen to your content after you stop paying) - Terms of Use
your account has been inactive for more than one year following the expiration of the last paid license.
(when an inactive account can be terminated) - Terms of Use
Accounts that have been terminated may be reactivated if valid payment information is entered
(reactivation after termination) - Terms of Use
You are encouraged to retain a backup copy of all User Content
(keep your own backup before cancelling) - Terms of Use
PayPro Global is the Merchant of Record for all of our orders.
(PayPro Global bills every order) - Terms of Use
If you cancel before an upcoming renewal date, you will not be charged on the following renewal date and henceforth.
(annual plans: no charge after cancelling) - Terms of Use
In the interest of fairness to all of our clients, no exceptions will be made to the maximum extent permitted by the law.
(no refund exceptions) - Terms of Use
If you are an EEA-based consumer, you can withdraw from these Terms within 14 days of accepting them
(EEA consumers' 14-day withdrawal) - Terms of Use
by contacting us at support@ganttpro.com or by visiting this link
(how EEA consumers withdraw) - Terms of Use
Annual charges will be made each renewal date (the same date of the year that you originally signed up for the plan).
(the annual renewal date) - Account roles
Bear in mind that only an Account owner can manage issues related to billing.
(only the Account owner handles billing) - Account roles
Cannot manage account subscriptions (billing).
(admins can't manage subscriptions) - Account settings
This section is only visible to an Account owner.
(Billing is visible only to the owner) - Pricing
We offer a 14-day free fully-featured trial period.
(the 14-day trial) - Pricing
GanttPRO supports several payment methods, including major credit cards and PayPal.
(payment methods) - Pricing
The Enterprise plan is available for 5+ users with an annual subscription.
(Enterprise is annual) - Exporting a project
By default, it is set to PDF, but you can also choose PNG, XML, or Excel.
(project export formats) - Exporting a project
in the upper right corner
(where the export icon is) - Pricing
Annually -20%
(the annual billing discount)
Not confirmed yet
- GanttPRO's help pages don't say when access ends after cancelling, or whether it runs to the end of the paid period.
- No confirmation email or status change after cancelling is described on GanttPRO's help pages.
- How PayPro Global handles a cancellation request sent to it isn't described on GanttPRO's pages.
- GanttPRO's site links to App Store and Google Play apps, but its help pages don't say whether subscriptions are sold or cancelled there.
Independent re-check, 2026-10-08
A second reviewer re-read the official pages and corrected what was wrong or missing. The JSON lists what changed.
Partly confirmed (see what's unverified), 2026-10-08. Cancel flows change: if this one did, tell us at support@stackcut.io. Stackcut Exits is open data (CC BY 4.0).
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