{
 "id": "ganttpro",
 "name": "GanttPro",
 "category": "productivity",
 "website": "https://ganttpro.com",
 "domains": [
  "ganttpro.com",
  "help.ganttpro.com"
 ],
 "summary": "The Account owner cancels in Account settings, then Billing, then Cancel subscription. Cancelling before the renewal date stops the next charge but gives no refund. Monthly and annual plans renew automatically. PayPro Global bills every order and handles order enquiries.",
 "routes": [
  {
   "channel": "direct_web",
   "applies_to": "Monthly and annual plans, including Enterprise (annual), managed in the GanttPRO account",
   "who": "The Account owner only. Billing is visible only to the owner, and Admins can't manage subscriptions.",
   "method": "self_serve",
   "start_url": null,
   "steps": [
    {
     "do": "Sign in as the Account owner, open Account settings and select Billing",
     "expect": null
    },
    {
     "do": "Click Cancel subscription at the bottom of the page",
     "expect": null
    }
   ],
   "confirm_by": "Not described on GanttPRO's help pages",
   "effective": "No further charges once you submit the cancellation: you won't be charged on the next renewal date or after. The help pages don't say when access ends.",
   "notice": "Cancel before the upcoming renewal date (monthly on your sign-up day, annual on the date you signed up) to avoid the next charge.",
   "refund": "No refunds, prorated or otherwise, and no exceptions as far as the law permits. EEA consumers can withdraw within 14 days of accepting the Terms by contacting support@ganttpro.com or using the model withdrawal form.",
   "fees": null,
   "source_ids": [
    "s1",
    "s22",
    "s23",
    "s24",
    "s3",
    "s4",
    "s21",
    "s5",
    "s17",
    "s6",
    "s7",
    "s18",
    "s19",
    "s20"
   ],
   "label": "Billing in Account settings"
  },
  {
   "channel": "reseller_or_partner",
   "label": "Billed through PayPro Global",
   "applies_to": "Every paid order: PayPro Global is GanttPRO's reseller and Merchant of Record, and handles customer service for the order process",
   "who": "The customer on the order",
   "method": "email",
   "start_url": null,
   "steps": [
    {
     "do": "Contact PayPro Global support (support@payproglobal.com, or a phone number on GanttPRO's Billing details page) about your GanttPRO order",
     "expect": null
    }
   ],
   "confirm_by": "Not described on GanttPRO's help pages",
   "effective": "Not described for requests sent to PayPro Global",
   "notice": null,
   "refund": null,
   "fees": null,
   "source_ids": [
    "s16",
    "s8",
    "s9",
    "s10"
   ]
  }
 ],
 "pay_less": [
  {
   "type": "annual_billing",
   "what": "Annual billing is shown with a 20% discount. You can switch between yearly and monthly in the billing settings.",
   "evidence": "documented",
   "source_ids": [
    "s30",
    "s2",
    "s4"
   ]
  },
  {
   "type": "student_or_nonprofit",
   "what": "Health-related, educational and non-profit organizations can get 50% off any annual plan by emailing support@ganttpro.com",
   "evidence": "documented",
   "source_ids": [
    "s11"
   ]
  }
 ],
 "export": [
  {
   "data": "Projects",
   "how": "Open the project and click the export icon in the upper right corner, then pick a format",
   "format": "PDF by default; PNG, XML or Excel",
   "limits": null,
   "source_ids": [
    "s28",
    "s29",
    "s15"
   ]
  }
 ],
 "after_cancel": {
  "access_until": null,
  "data_kept": "No fixed period is stated. The terms let GanttPro delete User Content at any time without notice, and an account inactive for more than one year after its last paid license expires may be terminated",
  "you_lose": [
   "Projects and other User Content, which the Terms say GanttPRO may delete at any time without notice",
   "The account itself if it stays inactive for more than a year after the last paid license expires (it can be reactivated by entering valid payment information)"
  ]
 },
 "agent_notes": {
  "sign_in_needed": true,
  "phone_or_chat_only": false,
  "retention_step": null,
  "tips": [
   "Only the Account owner can see Billing and cancel; Admins can't manage subscriptions.",
   "Cancelling before a renewal date stops the next charge but gives no refund.",
   "PayPro Global is the Merchant of Record, so charges and invoices come from PayPro Global; it handles customer service for orders.",
   "The Terms ask you to keep your own backup of your content: export projects before cancelling."
  ]
 },
 "sources": [
  {
   "id": "s1",
   "url": "https://help.ganttpro.com/hc/en-us/articles/5395506249745-Subscription",
   "title": "Subscription",
   "publisher": "vendor",
   "quote": "Go to the Account settings, select Billing, and click on Cancel subscription at the bottom of the page.",
   "supports": "where the cancel flow starts and its final button"
  },
  {
   "id": "s2",
   "url": "https://help.ganttpro.com/hc/en-us/articles/5395506249745-Subscription",
   "title": "Subscription",
   "publisher": "vendor",
   "quote": "You can always switch between a yearly and a monthly subscription by configuring it in the billing settings.",
   "supports": "switching between annual and monthly billing"
  },
  {
   "id": "s3",
   "url": "https://ganttpro.com/terms-of-use/",
   "title": "Terms of Use",
   "publisher": "vendor",
   "quote": "Monthly plans automatically renew every month.",
   "supports": "monthly plans renew automatically"
  },
  {
   "id": "s4",
   "url": "https://ganttpro.com/terms-of-use/",
   "title": "Terms of Use",
   "publisher": "vendor",
   "quote": "Annual plans automatically renew every year.",
   "supports": "annual plans renew automatically"
  },
  {
   "id": "s5",
   "url": "https://ganttpro.com/terms-of-use/",
   "title": "Terms of Use",
   "publisher": "vendor",
   "quote": "If you cancel before an upcoming renewal day, you will not receive a refund, but you will not be charged on the following renewal day and henceforth.",
   "supports": "cancelling before renewal stops the next charge, with no refund"
  },
  {
   "id": "s6",
   "url": "https://ganttpro.com/terms-of-use/",
   "title": "Terms of Use",
   "publisher": "vendor",
   "quote": "However, no refunds (prorated or otherwise) are provided upon cancellation.",
   "supports": "the refund policy"
  },
  {
   "id": "s7",
   "url": "https://ganttpro.com/terms-of-use/",
   "title": "Terms of Use",
   "publisher": "vendor",
   "quote": "Once a Customer submits a request for cancellation, no additional charges will be made.",
   "supports": "no charges after a cancellation request"
  },
  {
   "id": "s8",
   "url": "https://ganttpro.com/terms-of-use/",
   "title": "Terms of Use",
   "publisher": "vendor",
   "quote": "PayPro Global provides all customer service enquiries for the order process.",
   "supports": "PayPro Global handles order enquiries"
  },
  {
   "id": "s9",
   "url": "https://help.ganttpro.com/hc/en-us/articles/4405837695761-Billing-details",
   "title": "Billing details",
   "publisher": "vendor",
   "quote": "Contact your account manager at GanttPRO or download the invoice from your PayPro Global account.",
   "supports": "invoices for PayPro Global orders are in a PayPro Global account"
  },
  {
   "id": "s10",
   "url": "https://help.ganttpro.com/hc/en-us/articles/4405837695761-Billing-details",
   "title": "Billing details",
   "publisher": "vendor",
   "quote": "If the subscription status is terminated, contact PayPro Global at:",
   "supports": "PayPro Global support is the contact for a terminated subscription"
  },
  {
   "id": "s11",
   "url": "https://ganttpro.com/pricing/",
   "title": "Pricing",
   "publisher": "vendor",
   "quote": "would be glad to offer you a 50% discount on any annual plan",
   "supports": "the discount for health, educational and non-profit organizations"
  },
  {
   "id": "s12",
   "url": "https://ganttpro.com/terms-of-use/",
   "title": "Terms of Use",
   "publisher": "vendor",
   "quote": "GanttPRO reserves the right to deny access to this site and delete User Content at any time without notice.",
   "supports": "what can happen to your content after you stop paying"
  },
  {
   "id": "s13",
   "url": "https://ganttpro.com/terms-of-use/",
   "title": "Terms of Use",
   "publisher": "vendor",
   "quote": "your account has been inactive for more than one year following the expiration of the last paid license.",
   "supports": "when an inactive account can be terminated"
  },
  {
   "id": "s14",
   "url": "https://ganttpro.com/terms-of-use/",
   "title": "Terms of Use",
   "publisher": "vendor",
   "quote": "Accounts that have been terminated may be reactivated if valid payment information is entered",
   "supports": "reactivation after termination"
  },
  {
   "id": "s15",
   "url": "https://ganttpro.com/terms-of-use/",
   "title": "Terms of Use",
   "publisher": "vendor",
   "quote": "You are encouraged to retain a backup copy of all User Content",
   "supports": "keep your own backup before cancelling"
  },
  {
   "id": "s16",
   "url": "https://ganttpro.com/terms-of-use/",
   "title": "Terms of Use",
   "publisher": "vendor",
   "quote": "PayPro Global is the Merchant of Record for all of our orders.",
   "supports": "PayPro Global bills every order"
  },
  {
   "id": "s17",
   "url": "https://ganttpro.com/terms-of-use/",
   "title": "Terms of Use",
   "publisher": "vendor",
   "quote": "If you cancel before an upcoming renewal date, you will not be charged on the following renewal date and henceforth.",
   "supports": "annual plans: no charge after cancelling"
  },
  {
   "id": "s18",
   "url": "https://ganttpro.com/terms-of-use/",
   "title": "Terms of Use",
   "publisher": "vendor",
   "quote": "In the interest of fairness to all of our clients, no exceptions will be made to the maximum extent permitted by the law.",
   "supports": "no refund exceptions"
  },
  {
   "id": "s19",
   "url": "https://ganttpro.com/terms-of-use/",
   "title": "Terms of Use",
   "publisher": "vendor",
   "quote": "If you are an EEA-based consumer, you can withdraw from these Terms within 14 days of accepting them",
   "supports": "EEA consumers' 14-day withdrawal"
  },
  {
   "id": "s20",
   "url": "https://ganttpro.com/terms-of-use/",
   "title": "Terms of Use",
   "publisher": "vendor",
   "quote": "by contacting us at support@ganttpro.com or by visiting this link",
   "supports": "how EEA consumers withdraw"
  },
  {
   "id": "s21",
   "url": "https://ganttpro.com/terms-of-use/",
   "title": "Terms of Use",
   "publisher": "vendor",
   "quote": "Annual charges will be made each renewal date (the same date of the year that you originally signed up for the plan).",
   "supports": "the annual renewal date"
  },
  {
   "id": "s22",
   "url": "https://help.ganttpro.com/hc/en-us/articles/15382404535185-Account-roles",
   "title": "Account roles",
   "publisher": "vendor",
   "quote": "Bear in mind that only an Account owner can manage issues related to billing.",
   "supports": "only the Account owner handles billing"
  },
  {
   "id": "s23",
   "url": "https://help.ganttpro.com/hc/en-us/articles/15382404535185-Account-roles",
   "title": "Account roles",
   "publisher": "vendor",
   "quote": "Cannot manage account subscriptions (billing).",
   "supports": "admins can't manage subscriptions"
  },
  {
   "id": "s24",
   "url": "https://help.ganttpro.com/hc/en-us/articles/13201643413266-Account-settings",
   "title": "Account settings",
   "publisher": "vendor",
   "quote": "This section is only visible to an Account owner.",
   "supports": "Billing is visible only to the owner"
  },
  {
   "id": "s25",
   "url": "https://ganttpro.com/pricing/",
   "title": "Pricing",
   "publisher": "vendor",
   "quote": "We offer a 14-day free fully-featured trial period.",
   "supports": "the 14-day trial"
  },
  {
   "id": "s26",
   "url": "https://ganttpro.com/pricing/",
   "title": "Pricing",
   "publisher": "vendor",
   "quote": "GanttPRO supports several payment methods, including major credit cards and PayPal.",
   "supports": "payment methods"
  },
  {
   "id": "s27",
   "url": "https://ganttpro.com/pricing/",
   "title": "Pricing",
   "publisher": "vendor",
   "quote": "The Enterprise plan is available for 5+ users with an annual subscription.",
   "supports": "Enterprise is annual"
  },
  {
   "id": "s28",
   "url": "https://help.ganttpro.com/hc/en-us/articles/5584426869649-Exporting-a-project",
   "title": "Exporting a project",
   "publisher": "vendor",
   "quote": "By default, it is set to PDF, but you can also choose PNG, XML, or Excel.",
   "supports": "project export formats"
  },
  {
   "id": "s29",
   "url": "https://help.ganttpro.com/hc/en-us/articles/5584426869649-Exporting-a-project",
   "title": "Exporting a project",
   "publisher": "vendor",
   "quote": "in the upper right corner",
   "supports": "where the export icon is"
  },
  {
   "id": "s30",
   "url": "https://ganttpro.com/pricing/",
   "title": "Pricing",
   "publisher": "vendor",
   "quote": "Annually -20%",
   "supports": "the annual billing discount"
  }
 ],
 "verification": {
  "level": "partial",
  "checked_on": "2026-10-08",
  "by": "stackcut-research",
  "unverified": [
   "GanttPRO's help pages don't say when access ends after cancelling, or whether it runs to the end of the paid period.",
   "No confirmation email or status change after cancelling is described on GanttPRO's help pages.",
   "How PayPro Global handles a cancellation request sent to it isn't described on GanttPRO's pages.",
   "GanttPRO's site links to App Store and Google Play apps, but its help pages don't say whether subscriptions are sold or cancelled there."
  ],
  "review": {
   "by": "stackcut-review",
   "on": "2026-10-08",
   "result": "fixed",
   "notes": [
    "Who: only the Account owner sees Billing; Admins can't manage subscriptions",
    "PayPro Global is the Merchant of Record for every order, not only some orders",
    "Refunds: added the no-exceptions line and the EEA consumers' 14-day withdrawal through support@ganttpro.com",
    "Added project export (PDF, PNG, XML or Excel)",
    "Annual discount is shown as 20%; the nonprofit discount is requested by email",
    "GanttPRO's help center pages were read through its official help-center feed, since they don't load for automated checks"
   ]
  }
 },
 "page": "https://stackcut.io/cancel/ganttpro",
 "json": "https://stackcut.io/exits/ganttpro.json",
 "evidence": {
  "packet_revision": "17b025af8ed198b21e84bb56fb3b1fa71e08fc683f0ba8f5be2ecfcdb84782f1",
  "docs_checked_on": "2026-10-08",
  "last_observed_success_on": null,
  "verification": "partial",
  "freshness": {
   "as_of": "2026-10-09",
   "status": "current",
   "checked_on": "2026-10-08",
   "age_days": 1,
   "stale_after_days": 30,
   "next_check_on": "2026-11-07"
  },
  "routes": [
   {
    "route_id": "ganttpro--direct-web--r1",
    "channel": "direct_web",
    "checked_on": "2026-10-08",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-08",
     "age_days": 1,
     "stale_after_days": 30,
     "next_check_on": "2026-11-07"
    }
   },
   {
    "route_id": "ganttpro--reseller-or-partner--r2",
    "channel": "reseller_or_partner",
    "checked_on": "2026-10-08",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-08",
     "age_days": 1,
     "stale_after_days": 30,
     "next_check_on": "2026-11-07"
    }
   }
  ]
 },
 "license": "CC-BY-4.0",
 "credit": "Stackcut Exits (https://stackcut.io/cancel), CC BY 4.0"
}