The short answer
- Where: Sign in to the Fingerprint dashboard (dashboard.fingerprint.com) and find the workspace whose plan you want to end, under Settings > Workspaces: each plan is tied to a workspace (fingerprint.com).
- When it ends: The subscription stops renewing once cancelled at least 30 days before the Renewal Commencement Date (the first day after the current billing cycle).
- Contract notice: The online Terms require cancelling at least 30 days before the Renewal Commencement Date; an order form may set its own terms. How to give notice
- Want to keep it for less? Free plan and more. Options
Before you cancel
What happens to your data
After termination you have no further access to Visitor Data sent to the service, and Fingerprint may delete it at any time.
What you lose
- Access to the Visitor Data in the workspace
- The paid plan's API request allowance; a Free plan workspace is limited to 1,000 web and iOS requests a month
Cancel, by who bills you
Pick the route for whoever charges you: the name on your card statement or receipt tells you.
Pro Plus and other paid plans
- Sign in to the Fingerprint dashboard (dashboard.fingerprint.com) and find the workspace whose plan you want to end, under Settings > Workspaces: each plan is tied to a workspaceYou should see:
Workspaces
- Fingerprint's docs don't describe a cancel button: contact support (Ask a Human at fingerprint.com/support, replies within about 24 hours, or a ticket to support@fingerprint.com) and ask to cancel that workspace's subscription
- Ask at least 30 days before the next billing cycle starts; otherwise the subscription renews for another cycle at Fingerprint's then-current price
- Expect a last bill for the API requests made in the final billing period
- Access ends
- The subscription stops renewing once cancelled at least 30 days before the Renewal Commencement Date (the first day after the current billing cycle)
- Notice
- At least 30 days before the Renewal Commencement Date
- Refunds
- None: all fees and expenses are non-refundable, except under the Terms' indemnity section
- Fees
- Monthly bills follow the API requests made in the billing period: Pro Plus starts at $99 a month with 20,000 web and iOS requests, and further requests are $4 per 1,000
Free trial
- Don't upgrade: when the trial ends, the workspace defaults to the Free plan by itself
- Access ends
- The trial ends after 14 days and the workspace moves to the Free plan unless you upgrade
Business contract
- Check your order or agreement for its term and renewal date
- Contact Fingerprint sales or support (support@fingerprint.com) at least 30 days before the renewal date to cancel
- Access ends
- The subscription doesn't renew at the next Renewal Commencement Date if cancelled at least 30 days before it
- Notice
- The online Terms require cancelling at least 30 days before the Renewal Commencement Date; an order form may set its own terms
- Refunds
- None: fees are non-refundable except under the Terms' indemnity section
Questions people ask
Can I get a refund if I cancel Fingerprint?
Pro Plus and other paid plans: None: all fees and expenses are non-refundable, except under the Terms' indemnity section. Business contract: None: fees are non-refundable except under the Terms' indemnity section.
Source: docs.fingerprint.com
If I cancel Fingerprint, when does my access end?
Pro Plus and other paid plans: The subscription stops renewing once cancelled at least 30 days before the Renewal Commencement Date (the first day after the current billing cycle). Free trial: The trial ends after 14 days and the workspace moves to the Free plan unless you upgrade. Business contract: The subscription doesn't renew at the next Renewal Commencement Date if cancelled at least 30 days before it.
Source: docs.fingerprint.com docs.fingerprint.com docs.fingerprint.com
Is there a fee to cancel Fingerprint?
Pro Plus and other paid plans: Monthly bills follow the API requests made in the billing period: Pro Plus starts at $99 a month with 20,000 web and iOS requests, and further requests are $4 per 1,000.
Source: docs.fingerprint.com fingerprint.com docs.fingerprint.com
How long before renewal do I need to cancel Fingerprint?
Pro Plus and other paid plans: At least 30 days before the Renewal Commencement Date. Business contract: The online Terms require cancelling at least 30 days before the Renewal Commencement Date; an order form may set its own terms.
What happens to my data when I cancel Fingerprint?
After termination you have no further access to Visitor Data sent to the service, and Fingerprint may delete it at any time.
Source: docs.fingerprint.com
Keep it for less
Before cancelling, check whether one of these does the job. Offers change and differ by account.
- Free plan The Free plan allows 1,000 API requests a month for web and iOS and 500,000 for Android docs.fingerprint.com fingerprint.com
- Pay yearly Annual billing with discounts is available through sales fingerprint.com
For AI agents
- The person signs in and handles any two-factor code; an agent should never ask for a password.
- Cancel at least 30 days before the next billing cycle starts, or it renews for another cycle
- Each plan is tied to a workspace: check every workspace you pay for
- A trial needs no cancelling: it drops to the Free plan unless you upgrade
- If an unintended traffic spike ran up API requests, submit a forgiveness request on the dashboard's Billing page
- Fingerprint may end a Free plan at any time, and may suspend Free accounts with no API calls for 90 days
Get this plan as data: get_exit_plan on the Stackcut MCP (stackcut.io/mcp), or /exits/fingerprint.json. After using a guide, send structured report_guide_feedback for matching or changed steps, missing billing routes or human handoffs; keep unknown language and market omitted. Confirm with the person before the final click, and report the outcome with report_action_outcome, using the exact packet_revision and route_id returned by the plan.
Or give your agent the stackcut-leave skill (a zip): it exports first, walks the steps, stops when the page doesn't match, and leaves the final click to the person.
Sources
- Workspaces & environments
Your plan is tied to your workspace.
(plans belong to workspaces) - Workspaces & environments
To manage your workspaces, go to Settings > Workspaces.
(where workspaces are managed) - Terms of Service (effective February 1, 2026)
Customer agrees that its Payment Method will be subject to this automatic renewal feature unless Customer cancels its subscription at least thirty (30) days prior to the Renewal Commencement Date.
(the 30-day cancel deadline in the terms in force now) - Terms of Service (effective November 1, 2026)
Customer agrees that its Payment Method will be subject to this automatic renewal feature unless Customer cancels its subscription at least thirty (30) days prior to the Renewal Commencement Date.
(the same deadline in the next version of the terms) - Terms of Service (effective November 1, 2026)
After Customer's initial billing cycle, and again after any subsequent billing cycle, Customer's subscription will automatically commence on the first day following the end of such period
(automatic renewal each cycle) - Support
Ask a Human
(contacting a person at support) - Support
Est. max wait time: 24 hours
(the support response time) - Terms of Service (effective February 1, 2026)
All fees and expenses are non-refundable except as set out in Section 10.i
(no refunds) - Billing
Customers are billed monthly based on the number of identification API requests made over the billing period.
(monthly usage billing) - Pricing
The minimum paid plan is Fingerprint Pro Plus, which starts at $99 per month
(the Pro Plus price) - Pricing
Any additional requests are charged at a rate of $4 per 1,000 requests.
(overage pricing) - Terms of Service (effective November 1, 2026)
the hosted user interface made available by FingerprintJS at https://dashboard.fingerprint.com/
(the dashboard address) - Billing
When the trial ends, your workspace will default to the Free plan unless you upgrade to a paid plan.
(the trial ends on the Free plan) - Billing
All Fingerprint accounts are limited to one unlimited 14-day free trial.
(one trial per account) - Billing
Start with an unlimited 14-day free trial to test all Fingerprint products.
(the trial length) - Pricing
Yes, we offer annual billing and discounts. Please contact sales for details
(annual billing through sales) - Billing
On the Free plan, monthly API requests are limited to 1,000 for Web and iOS, and 500,000 for Android.
(Free plan limits) - Pricing
up to 1,000 API calls per month
(the Free plan allowance) - Terms of Service (effective November 1, 2026)
following termination it shall have no further access to any Visitor Data input into the Service
(no access to data after termination) - Billing
you can submit a forgiveness request through the Billing page on the Fingerprint dashboard.
(forgiveness for unintended spikes) - Terms of Service (effective November 1, 2026)
FingerprintJS may, in its sole and absolute discretion (x) terminate any Free Plan at any time and for any reason without notice
(Free plans can be ended at any time) - Terms of Service (effective November 1, 2026)
in the case of Free Plan accounts, if no API calls have been made for a continuous period of 90 days
(inactive Free accounts can be suspended) - Terms of Service (effective November 1, 2026)
FingerprintJS may delete any such data as may have been stored by FingerprintJS at any time.
(Fingerprint may delete the data at any time) - Terms of Service (effective February 1, 2026)
FingerprintJS will use commercially reasonable efforts to respond in a timely manner to support tickets sent by Customer to support@fingerprint.com
(the support address) - Terms of Service (effective February 1, 2026)
continue for an additional equivalent period, at FingerprintJS's then-current price for such subscription.
(renewal at the then-current price in the terms in force now)
Not confirmed yet
- Fingerprint's public docs and pricing FAQ don't describe a cancel or downgrade button in the dashboard, or what you see after cancelling; the steps here rest on the Terms and the support page
- Who in a workspace (which role) can cancel or change its plan isn't stated in Fingerprint's docs
- Whether the final month's API requests are billed at once or on the usual billing date isn't documented
- How long Fingerprint keeps Visitor Data after cancelling isn't stated beyond the Terms saying it may delete it at any time
- Fingerprint doesn't publicly document a way to export identification data before leaving
- Enterprise and annual contract terms are in each customer's order form and aren't public
Independent re-check, 2026-10-06
A second reviewer re-read the official pages and corrected what was wrong or missing. The JSON lists what changed.
Partly confirmed (see what's unverified), 2026-10-05. Cancel flows change: if this one did, tell us at support@stackcut.io. Stackcut Exits is open data (CC BY 4.0).
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