{
 "id": "fingerprint",
 "name": "Fingerprint",
 "category": "developer_tools",
 "website": "https://fingerprint.com",
 "domains": [
  "fingerprint.com"
 ],
 "summary": "Paid plans renew each billing cycle unless cancelled at least 30 days before the next one starts. Fingerprint's docs show no cancel button, so ask support (fingerprint.com/support) early. Usage bills monthly by API requests, fees are non-refundable, and a trial simply drops to the Free plan.",
 "routes": [
  {
   "channel": "direct_web",
   "label": "Pro Plus and other paid plans",
   "applies_to": "Self-serve paid plans such as Pro Plus, billed monthly by API requests to a card or other payment method; the plan belongs to a workspace",
   "who": "The customer's account holder for the workspace",
   "method": "form",
   "start_url": "https://fingerprint.com/support/",
   "steps": [
    {
     "do": "Sign in to the Fingerprint dashboard (dashboard.fingerprint.com) and find the workspace whose plan you want to end, under Settings > Workspaces: each plan is tied to a workspace",
     "expect": "Workspaces"
    },
    {
     "do": "Fingerprint's docs don't describe a cancel button: contact support (Ask a Human at fingerprint.com/support, replies within about 24 hours, or a ticket to support@fingerprint.com) and ask to cancel that workspace's subscription",
     "expect": null
    },
    {
     "do": "Ask at least 30 days before the next billing cycle starts; otherwise the subscription renews for another cycle at Fingerprint's then-current price",
     "expect": null
    },
    {
     "do": "Expect a last bill for the API requests made in the final billing period",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "The subscription stops renewing once cancelled at least 30 days before the Renewal Commencement Date (the first day after the current billing cycle)",
   "notice": "At least 30 days before the Renewal Commencement Date",
   "refund": "None: all fees and expenses are non-refundable, except under the Terms' indemnity section",
   "fees": "Monthly bills follow the API requests made in the billing period: Pro Plus starts at $99 a month with 20,000 web and iOS requests, and further requests are $4 per 1,000",
   "source_ids": [
    "s1",
    "s2",
    "s3",
    "s4",
    "s5",
    "s6",
    "s7",
    "s8",
    "s9",
    "s10",
    "s11",
    "s12",
    "s25",
    "s26"
   ]
  },
  {
   "channel": "direct_web",
   "label": "Free trial",
   "applies_to": "The one 14-day free trial each Fingerprint account gets",
   "who": "The account holder",
   "method": "self_serve",
   "start_url": "https://dashboard.fingerprint.com/",
   "steps": [
    {
     "do": "Don't upgrade: when the trial ends, the workspace defaults to the Free plan by itself",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "The trial ends after 14 days and the workspace moves to the Free plan unless you upgrade",
   "notice": null,
   "refund": null,
   "fees": null,
   "source_ids": [
    "s13",
    "s14",
    "s15"
   ]
  },
  {
   "channel": "sales_contract",
   "applies_to": "Enterprise plans, and annual billing arranged with Fingerprint sales",
   "who": "The customer named on the order, with Fingerprint",
   "method": "contact_sales",
   "start_url": "https://fingerprint.com/support/",
   "steps": [
    {
     "do": "Check your order or agreement for its term and renewal date",
     "expect": null
    },
    {
     "do": "Contact Fingerprint sales or support (support@fingerprint.com) at least 30 days before the renewal date to cancel",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "The subscription doesn't renew at the next Renewal Commencement Date if cancelled at least 30 days before it",
   "notice": "The online Terms require cancelling at least 30 days before the Renewal Commencement Date; an order form may set its own terms",
   "refund": "None: fees are non-refundable except under the Terms' indemnity section",
   "fees": null,
   "source_ids": [
    "s3",
    "s4",
    "s8",
    "s16",
    "s25"
   ]
  }
 ],
 "pay_less": [
  {
   "type": "free_plan",
   "what": "The Free plan allows 1,000 API requests a month for web and iOS and 500,000 for Android",
   "evidence": "documented",
   "source_ids": [
    "s18",
    "s19"
   ]
  },
  {
   "type": "annual_billing",
   "what": "Annual billing with discounts is available through sales",
   "evidence": "documented",
   "source_ids": [
    "s16"
   ]
  }
 ],
 "after_cancel": {
  "access_until": null,
  "data_kept": "After termination you have no further access to Visitor Data sent to the service, and Fingerprint may delete it at any time",
  "you_lose": [
   "Access to the Visitor Data in the workspace",
   "The paid plan's API request allowance; a Free plan workspace is limited to 1,000 web and iOS requests a month"
  ]
 },
 "agent_notes": {
  "sign_in_needed": true,
  "phone_or_chat_only": null,
  "retention_step": null,
  "tips": [
   "Cancel at least 30 days before the next billing cycle starts, or it renews for another cycle",
   "Each plan is tied to a workspace: check every workspace you pay for",
   "A trial needs no cancelling: it drops to the Free plan unless you upgrade",
   "If an unintended traffic spike ran up API requests, submit a forgiveness request on the dashboard's Billing page",
   "Fingerprint may end a Free plan at any time, and may suspend Free accounts with no API calls for 90 days"
  ]
 },
 "sources": [
  {
   "id": "s1",
   "url": "https://docs.fingerprint.com/docs/workspaces-environments",
   "title": "Workspaces & environments",
   "publisher": "vendor",
   "quote": "Your plan is tied to your workspace.",
   "supports": "plans belong to workspaces"
  },
  {
   "id": "s2",
   "url": "https://docs.fingerprint.com/docs/workspaces-environments",
   "title": "Workspaces & environments",
   "publisher": "vendor",
   "quote": "To manage your workspaces, go to Settings > Workspaces.",
   "supports": "where workspaces are managed"
  },
  {
   "id": "s3",
   "url": "https://docs.fingerprint.com/docs/tos-2026-02",
   "title": "Terms of Service (effective February 1, 2026)",
   "publisher": "vendor",
   "quote": "Customer agrees that its Payment Method will be subject to this automatic renewal feature unless Customer cancels its subscription at least thirty (30) days prior to the Renewal Commencement Date.",
   "supports": "the 30-day cancel deadline in the terms in force now"
  },
  {
   "id": "s4",
   "url": "https://docs.fingerprint.com/docs/terms-of-service",
   "title": "Terms of Service (effective November 1, 2026)",
   "publisher": "vendor",
   "quote": "Customer agrees that its Payment Method will be subject to this automatic renewal feature unless Customer cancels its subscription at least thirty (30) days prior to the Renewal Commencement Date.",
   "supports": "the same deadline in the next version of the terms"
  },
  {
   "id": "s5",
   "url": "https://docs.fingerprint.com/docs/terms-of-service",
   "title": "Terms of Service (effective November 1, 2026)",
   "publisher": "vendor",
   "quote": "After Customer's initial billing cycle, and again after any subsequent billing cycle, Customer's subscription will automatically commence on the first day following the end of such period",
   "supports": "automatic renewal each cycle"
  },
  {
   "id": "s6",
   "url": "https://fingerprint.com/support/",
   "title": "Support",
   "publisher": "vendor",
   "quote": "Ask a Human",
   "supports": "contacting a person at support"
  },
  {
   "id": "s7",
   "url": "https://fingerprint.com/support/",
   "title": "Support",
   "publisher": "vendor",
   "quote": "Est. max wait time: 24 hours",
   "supports": "the support response time"
  },
  {
   "id": "s8",
   "url": "https://docs.fingerprint.com/docs/tos-2026-02",
   "title": "Terms of Service (effective February 1, 2026)",
   "publisher": "vendor",
   "quote": "All fees and expenses are non-refundable except as set out in Section 10.i",
   "supports": "no refunds"
  },
  {
   "id": "s9",
   "url": "https://docs.fingerprint.com/docs/billing",
   "title": "Billing",
   "publisher": "vendor",
   "quote": "Customers are billed monthly based on the number of identification API requests made over the billing period.",
   "supports": "monthly usage billing"
  },
  {
   "id": "s10",
   "url": "https://fingerprint.com/pricing/",
   "title": "Pricing",
   "publisher": "vendor",
   "quote": "The minimum paid plan is Fingerprint Pro Plus, which starts at $99 per month",
   "supports": "the Pro Plus price"
  },
  {
   "id": "s11",
   "url": "https://fingerprint.com/pricing/",
   "title": "Pricing",
   "publisher": "vendor",
   "quote": "Any additional requests are charged at a rate of $4 per 1,000 requests.",
   "supports": "overage pricing"
  },
  {
   "id": "s12",
   "url": "https://docs.fingerprint.com/docs/terms-of-service",
   "title": "Terms of Service (effective November 1, 2026)",
   "publisher": "vendor",
   "quote": "the hosted user interface made available by FingerprintJS at https://dashboard.fingerprint.com/",
   "supports": "the dashboard address"
  },
  {
   "id": "s13",
   "url": "https://docs.fingerprint.com/docs/billing",
   "title": "Billing",
   "publisher": "vendor",
   "quote": "When the trial ends, your workspace will default to the Free plan unless you upgrade to a paid plan.",
   "supports": "the trial ends on the Free plan"
  },
  {
   "id": "s14",
   "url": "https://docs.fingerprint.com/docs/billing",
   "title": "Billing",
   "publisher": "vendor",
   "quote": "All Fingerprint accounts are limited to one unlimited 14-day free trial.",
   "supports": "one trial per account"
  },
  {
   "id": "s15",
   "url": "https://docs.fingerprint.com/docs/billing",
   "title": "Billing",
   "publisher": "vendor",
   "quote": "Start with an unlimited 14-day free trial to test all Fingerprint products.",
   "supports": "the trial length"
  },
  {
   "id": "s16",
   "url": "https://fingerprint.com/pricing/",
   "title": "Pricing",
   "publisher": "vendor",
   "quote": "Yes, we offer annual billing and discounts. Please contact sales for details",
   "supports": "annual billing through sales"
  },
  {
   "id": "s18",
   "url": "https://docs.fingerprint.com/docs/billing",
   "title": "Billing",
   "publisher": "vendor",
   "quote": "On the Free plan, monthly API requests are limited to 1,000 for Web and iOS, and 500,000 for Android.",
   "supports": "Free plan limits"
  },
  {
   "id": "s19",
   "url": "https://fingerprint.com/pricing/",
   "title": "Pricing",
   "publisher": "vendor",
   "quote": "up to 1,000 API calls per month",
   "supports": "the Free plan allowance"
  },
  {
   "id": "s20",
   "url": "https://docs.fingerprint.com/docs/terms-of-service",
   "title": "Terms of Service (effective November 1, 2026)",
   "publisher": "vendor",
   "quote": "following termination it shall have no further access to any Visitor Data input into the Service",
   "supports": "no access to data after termination"
  },
  {
   "id": "s21",
   "url": "https://docs.fingerprint.com/docs/billing",
   "title": "Billing",
   "publisher": "vendor",
   "quote": "you can submit a forgiveness request through the Billing page on the Fingerprint dashboard.",
   "supports": "forgiveness for unintended spikes"
  },
  {
   "id": "s22",
   "url": "https://docs.fingerprint.com/docs/terms-of-service",
   "title": "Terms of Service (effective November 1, 2026)",
   "publisher": "vendor",
   "quote": "FingerprintJS may, in its sole and absolute discretion (x) terminate any Free Plan at any time and for any reason without notice",
   "supports": "Free plans can be ended at any time"
  },
  {
   "id": "s23",
   "url": "https://docs.fingerprint.com/docs/terms-of-service",
   "title": "Terms of Service (effective November 1, 2026)",
   "publisher": "vendor",
   "quote": "in the case of Free Plan accounts, if no API calls have been made for a continuous period of 90 days",
   "supports": "inactive Free accounts can be suspended"
  },
  {
   "id": "s24",
   "url": "https://docs.fingerprint.com/docs/terms-of-service",
   "title": "Terms of Service (effective November 1, 2026)",
   "publisher": "vendor",
   "quote": "FingerprintJS may delete any such data as may have been stored by FingerprintJS at any time.",
   "supports": "Fingerprint may delete the data at any time"
  },
  {
   "id": "s25",
   "url": "https://docs.fingerprint.com/docs/tos-2026-02",
   "title": "Terms of Service (effective February 1, 2026)",
   "publisher": "vendor",
   "quote": "FingerprintJS will use commercially reasonable efforts to respond in a timely manner to support tickets sent by Customer to support@fingerprint.com",
   "supports": "the support address"
  },
  {
   "id": "s26",
   "url": "https://docs.fingerprint.com/docs/tos-2026-02",
   "title": "Terms of Service (effective February 1, 2026)",
   "publisher": "vendor",
   "quote": "continue for an additional equivalent period, at FingerprintJS's then-current price for such subscription.",
   "supports": "renewal at the then-current price in the terms in force now"
  }
 ],
 "verification": {
  "level": "partial",
  "checked_on": "2026-10-05",
  "by": "stackcut-research",
  "unverified": [
   "Fingerprint's public docs and pricing FAQ don't describe a cancel or downgrade button in the dashboard, or what you see after cancelling; the steps here rest on the Terms and the support page",
   "Who in a workspace (which role) can cancel or change its plan isn't stated in Fingerprint's docs",
   "Whether the final month's API requests are billed at once or on the usual billing date isn't documented",
   "How long Fingerprint keeps Visitor Data after cancelling isn't stated beyond the Terms saying it may delete it at any time",
   "Fingerprint doesn't publicly document a way to export identification data before leaving",
   "Enterprise and annual contract terms are in each customer's order form and aren't public"
  ],
  "review": {
   "by": "stackcut-review",
   "on": "2026-10-06",
   "result": "fixed",
   "notes": [
    "Added the support address from the current Terms (support@fingerprint.com) to the paid-plan and contract routes",
    "The contract route cited a docs line about extra workspaces as if it covered cancelling; replaced it with the current Terms",
    "Added the current (February 2026) Terms' renewal-at-then-current-price clause; the November 2026 version says the same",
    "Pro Plus fee now names its 20,000 included web and iOS requests",
    "Confirmed again that the billing docs and pricing FAQ describe no cancel or downgrade control"
   ]
  }
 },
 "page": "https://stackcut.io/cancel/fingerprint",
 "json": "https://stackcut.io/exits/fingerprint.json",
 "evidence": {
  "packet_revision": "c1b29a6673648d1cd24f2f4786d370d979bc2c7c5dcc893d48888794bd7021d3",
  "docs_checked_on": "2026-10-05",
  "last_observed_success_on": null,
  "verification": "partial",
  "freshness": {
   "as_of": "2026-10-09",
   "status": "current",
   "checked_on": "2026-10-05",
   "age_days": 4,
   "stale_after_days": 30,
   "next_check_on": "2026-11-04"
  },
  "routes": [
   {
    "route_id": "fingerprint--direct-web--r1",
    "channel": "direct_web",
    "checked_on": "2026-10-05",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-05",
     "age_days": 4,
     "stale_after_days": 30,
     "next_check_on": "2026-11-04"
    }
   },
   {
    "route_id": "fingerprint--direct-web--r2",
    "channel": "direct_web",
    "checked_on": "2026-10-05",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-05",
     "age_days": 4,
     "stale_after_days": 30,
     "next_check_on": "2026-11-04"
    }
   },
   {
    "route_id": "fingerprint--sales-contract--r3",
    "channel": "sales_contract",
    "checked_on": "2026-10-05",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-05",
     "age_days": 4,
     "stale_after_days": 30,
     "next_check_on": "2026-11-04"
    }
   }
  ]
 },
 "license": "CC-BY-4.0",
 "credit": "Stackcut Exits (https://stackcut.io/cancel), CC BY 4.0"
}