How to cancel E2B

Before you cancel

What you lose

• The account's projects, which hold its API keys, sandboxes, templates and billing

Cancel, by who bills you

Pick the route for whoever charges you: the name on your card statement or receipt tells you.

Questions people ask

Keep it for less

Before cancelling, check whether one of these does the job. Offers change and differ by account.

• Free plan The Hobby plan has a $0 base price, and new users get $100 in one-time free credits (Pro adds no credits); when credits run out the account is blocked until a payment method is added docs.e2b.dev

Cheaper ways to get the same job done

Stackcut prices the alternatives to E2B from public list prices.

For AI agents

• The person signs in and handles any two-factor code; an agent should never ask for a password.
• Only running sandboxes are billed: pause or kill sandboxes to stop compute charges
• Billing is per project: each project keeps its own plan and invoice, so check every project before closing the account
• Usage is billed per second and charged at the start of the next month, so a bill for the last month's usage still follows
• A spending limit can be set on the console's budget page (console.e2b.dev, budget tab)
• Plan upgrades and add-ons are in the console billing tab; a self-serve downgrade or cancel there isn't documented

Get this plan as data: get_exit_plan on the Stackcut MCP (stackcut.io/mcp), or /exits/e2b.json. After using a guide, send structured report_guide_feedback for matching or changed steps, missing billing routes or human handoffs; keep unknown language and market omitted. Confirm with the person before the final click, and report the outcome with report_action_outcome, using the exact packet_revision and route_id returned by the plan.

Or give your agent the stackcut-leave skill (a zip): it exports first, walks the steps, stops when the page doesn't match, and leaves the final click to the person.

Sources

1. Terms of Service You may terminate your Account for any reason or no reason by providing us notice via email at support@e2b.dev and closing your account (closing the account: email notice plus closing the account)
2. Terms of Service Upon the termination date, all your access to your Account and the Services will cease and you will remain responsible for all fees and charges you have incurred (when access ends and fees still owed)
3. Terms of Service All charges for the Services are non-cancellable and non-refundable and are based on the account purchased (no refunds)
4. Terms of Service You are not entitled to any refund in the event of unused Services (no refund for unused services)
5. Terms of Service we will charge you for the Services, which will be inclusive of the monthly fee and applicable usage costs, on a monthly basis (monthly billing of the fee and usage)
6. Billing Automatically at the start of the month for the previous month's usage. (when usage is charged)
7. Do paused sandboxes count toward the concurrency limit? Only running sandboxes count toward the concurrency limit and only running sandboxes are billed. (what stops compute charges)
8. Billing For Enterprise plans, contact sales. (the Enterprise route (enterprise@e2b.dev))
9. Billing New users receive $100 in free credits to get started. (free credits)
10. Billing Upgrading to the Pro tier does not grant additional credits. (Pro adds no credits)
11. Billing Your account will be blocked (what happens when credits run out)
12. Billing Add a payment method to continue using E2B. (a payment method is needed after credits run out)
13. Billing You pay per second for compute resources while your sandbox is running. (per-second usage billing)
14. Billing Yes, you can set spending limits on the budget page in your dashboard. (spending limits)
15. Billing To upgrade your plan or purchase add-ons, visit the console billing tab. (the console billing tab)
16. Projects A project groups your E2B API keys, sandboxes, templates, and billing under one account. (what the account holds)
17. Workspaces Each project keeps its plan and invoice. (billing is per project)
18. Billing Once a sandbox is paused, killed or times out, billing stops immediately. (what stops compute charges)

Not confirmed yet

• No self-serve cancel, downgrade or account-closing steps are documented: the console billing tab is described only for upgrades and add-ons, and the Terms ask for email notice and closing the account
• Whether the Pro plan's monthly fee stops at once or at the end of the month after closing the account is not stated
• How long data is kept after the account is closed, and how to export it, are not documented
• Enterprise contracts: renewal and notice terms aren't published
• E2B's pricing page (e2b.dev/pricing) couldn't be checked

Independent re-check, 2026-09-29

A second reviewer re-read the official pages and corrected what was wrong or missing; some facts couldn't be re-checked (listed above). The JSON lists what changed.

Partly confirmed (see what's unverified), 2026-09-29. Cancel flows change: if this one did, tell us at support@stackcut.io. Stackcut Exits is open data (CC BY 4.0).