{
 "id": "e2b",
 "name": "E2B",
 "category": "developer_tools",
 "website": "https://e2b.dev",
 "domains": [
  "e2b.dev"
 ],
 "summary": "E2B documents no self-serve cancel: the Terms say to email notice to support@e2b.dev and close your account. Pause or kill sandboxes first: only running ones are billed. Last month's usage is charged at the start of the next month. Each project has its own plan and invoice. Enterprise: enterprise@e2b.dev.",
 "routes": [
  {
   "channel": "direct_web",
   "label": "Close the account by email",
   "applies_to": "Hobby and Pro accounts billed by E2B",
   "who": "The account holder",
   "method": "email",
   "start_url": null,
   "steps": [
    {
     "do": "In every project, pause or kill running sandboxes: only running sandboxes are billed, and each project has its own plan and invoice",
     "expect": null
    },
    {
     "do": "Email support@e2b.dev to give notice that you are terminating your account, and close the account: the Terms ask for both",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "Access to the account and the services ends on the termination date",
   "notice": null,
   "refund": "Charges are non-cancellable and non-refundable, and there's no refund for unused services",
   "fees": "You stay responsible for all fees and charges already incurred; usage is charged at the start of the month for the previous month",
   "source_ids": [
    "s1",
    "s2",
    "s3",
    "s4",
    "s5",
    "s6",
    "s7",
    "s17",
    "s18"
   ]
  },
  {
   "channel": "sales_contract",
   "applies_to": "Enterprise plans (custom pricing)",
   "who": "The customer, with E2B sales",
   "method": "contact_sales",
   "start_url": null,
   "steps": [
    {
     "do": "Email E2B sales at enterprise@e2b.dev about ending or not renewing the Enterprise plan",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": null,
   "notice": null,
   "refund": null,
   "fees": null,
   "source_ids": [
    "s8"
   ]
  }
 ],
 "pay_less": [
  {
   "type": "free_plan",
   "what": "The Hobby plan has a $0 base price, and new users get $100 in one-time free credits (Pro adds no credits); when credits run out the account is blocked until a payment method is added",
   "evidence": "documented",
   "source_ids": [
    "s9",
    "s10",
    "s11",
    "s12"
   ]
  }
 ],
 "export": [],
 "after_cancel": {
  "access_until": "The termination date: access to the account and the services ends then",
  "data_kept": null,
  "you_lose": [
   "The account's projects, which hold its API keys, sandboxes, templates and billing"
  ]
 },
 "agent_notes": {
  "sign_in_needed": true,
  "phone_or_chat_only": false,
  "retention_step": null,
  "tips": [
   "Only running sandboxes are billed: pause or kill sandboxes to stop compute charges",
   "Billing is per project: each project keeps its own plan and invoice, so check every project before closing the account",
   "Usage is billed per second and charged at the start of the next month, so a bill for the last month's usage still follows",
   "A spending limit can be set on the console's budget page (console.e2b.dev, budget tab)",
   "Plan upgrades and add-ons are in the console billing tab; a self-serve downgrade or cancel there isn't documented"
  ]
 },
 "sources": [
  {
   "id": "s1",
   "url": "https://e2b.dev/terms",
   "title": "Terms of Service",
   "publisher": "vendor",
   "quote": "You may terminate your Account for any reason or no reason by providing us notice via email at support@e2b.dev and closing your account",
   "supports": "closing the account: email notice plus closing the account"
  },
  {
   "id": "s2",
   "url": "https://e2b.dev/terms",
   "title": "Terms of Service",
   "publisher": "vendor",
   "quote": "Upon the termination date, all your access to your Account and the Services will cease and you will remain responsible for all fees and charges you have incurred",
   "supports": "when access ends and fees still owed"
  },
  {
   "id": "s3",
   "url": "https://e2b.dev/terms",
   "title": "Terms of Service",
   "publisher": "vendor",
   "quote": "All charges for the Services are non-cancellable and non-refundable and are based on the account purchased",
   "supports": "no refunds"
  },
  {
   "id": "s4",
   "url": "https://e2b.dev/terms",
   "title": "Terms of Service",
   "publisher": "vendor",
   "quote": "You are not entitled to any refund in the event of unused Services",
   "supports": "no refund for unused services"
  },
  {
   "id": "s5",
   "url": "https://e2b.dev/terms",
   "title": "Terms of Service",
   "publisher": "vendor",
   "quote": "we will charge you for the Services, which will be inclusive of the monthly fee and applicable usage costs, on a monthly basis",
   "supports": "monthly billing of the fee and usage"
  },
  {
   "id": "s6",
   "url": "https://docs.e2b.dev/billing",
   "title": "Billing",
   "publisher": "vendor",
   "quote": "Automatically at the start of the month for the previous month's usage.",
   "supports": "when usage is charged"
  },
  {
   "id": "s7",
   "url": "https://docs.e2b.dev/faq/paused-sandboxes-concurrency",
   "title": "Do paused sandboxes count toward the concurrency limit?",
   "publisher": "vendor",
   "quote": "Only running sandboxes count toward the concurrency limit and only running sandboxes are billed.",
   "supports": "what stops compute charges"
  },
  {
   "id": "s8",
   "url": "https://docs.e2b.dev/billing",
   "title": "Billing",
   "publisher": "vendor",
   "quote": "For Enterprise plans, contact sales.",
   "supports": "the Enterprise route (enterprise@e2b.dev)"
  },
  {
   "id": "s9",
   "url": "https://docs.e2b.dev/billing",
   "title": "Billing",
   "publisher": "vendor",
   "quote": "New users receive $100 in free credits to get started.",
   "supports": "free credits"
  },
  {
   "id": "s10",
   "url": "https://docs.e2b.dev/billing",
   "title": "Billing",
   "publisher": "vendor",
   "quote": "Upgrading to the Pro tier does not grant additional credits.",
   "supports": "Pro adds no credits"
  },
  {
   "id": "s11",
   "url": "https://docs.e2b.dev/billing",
   "title": "Billing",
   "publisher": "vendor",
   "quote": "Your account will be blocked",
   "supports": "what happens when credits run out"
  },
  {
   "id": "s12",
   "url": "https://docs.e2b.dev/billing",
   "title": "Billing",
   "publisher": "vendor",
   "quote": "Add a payment method to continue using E2B.",
   "supports": "a payment method is needed after credits run out"
  },
  {
   "id": "s13",
   "url": "https://docs.e2b.dev/billing",
   "title": "Billing",
   "publisher": "vendor",
   "quote": "You pay per second for compute resources while your sandbox is running.",
   "supports": "per-second usage billing"
  },
  {
   "id": "s14",
   "url": "https://docs.e2b.dev/billing",
   "title": "Billing",
   "publisher": "vendor",
   "quote": "Yes, you can set spending limits on the budget page in your dashboard.",
   "supports": "spending limits"
  },
  {
   "id": "s15",
   "url": "https://docs.e2b.dev/billing",
   "title": "Billing",
   "publisher": "vendor",
   "quote": "To upgrade your plan or purchase add-ons, visit the console billing tab.",
   "supports": "the console billing tab"
  },
  {
   "id": "s16",
   "url": "https://docs.e2b.dev/projects",
   "title": "Projects",
   "publisher": "vendor",
   "quote": "A project groups your E2B API keys, sandboxes, templates, and billing under one account.",
   "supports": "what the account holds"
  },
  {
   "id": "s17",
   "url": "https://docs.e2b.dev/workspaces",
   "title": "Workspaces",
   "publisher": "vendor",
   "quote": "Each project keeps its plan and invoice.",
   "supports": "billing is per project"
  },
  {
   "id": "s18",
   "url": "https://docs.e2b.dev/billing",
   "title": "Billing",
   "publisher": "vendor",
   "quote": "Once a sandbox is paused, killed or times out, billing stops immediately.",
   "supports": "what stops compute charges"
  }
 ],
 "verification": {
  "level": "partial",
  "checked_on": "2026-09-29",
  "by": "stackcut-research",
  "unverified": [
   "No self-serve cancel, downgrade or account-closing steps are documented: the console billing tab is described only for upgrades and add-ons, and the Terms ask for email notice and closing the account",
   "Whether the Pro plan's monthly fee stops at once or at the end of the month after closing the account is not stated",
   "How long data is kept after the account is closed, and how to export it, are not documented",
   "Enterprise contracts: renewal and notice terms aren't published",
   "E2B's pricing page (e2b.dev/pricing) couldn't be checked"
  ],
  "review": {
   "by": "stackcut-review",
   "on": "2026-09-29",
   "result": "partial",
   "notes": [
    "Re-copied s1: the Terms ask for email notice to support@e2b.dev and closing the account; the step now says both",
    "Billing is per project (s17): the first step and a tip now cover every project",
    "Billing stops as soon as a sandbox is paused, killed or times out (s18)",
    "sign_in_needed set to true: stopping sandboxes needs the console or SDK",
    "Still unconfirmed: how to close the account, when the Pro fee stops, data retention and Enterprise terms"
   ]
  }
 },
 "stackcut": {
  "vendor_id": "e2b",
  "name": "E2B",
  "recipes": [
   {
    "id": "replace-e2b",
    "title": "Code sandbox infra",
    "best_year_one_net": null
   }
  ]
 },
 "page": "https://stackcut.io/cancel/e2b",
 "json": "https://stackcut.io/exits/e2b.json",
 "evidence": {
  "packet_revision": "5b9868f4bd1cfc5caf1185b31004d669a9b0a54720611b032b443aeed3f7ee9b",
  "docs_checked_on": "2026-09-29",
  "last_observed_success_on": null,
  "verification": "partial",
  "freshness": {
   "as_of": "2026-10-09",
   "status": "current",
   "checked_on": "2026-09-29",
   "age_days": 10,
   "stale_after_days": 30,
   "next_check_on": "2026-10-29"
  },
  "routes": [
   {
    "route_id": "e2b--direct-web--r1",
    "channel": "direct_web",
    "checked_on": "2026-09-29",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-09-29",
     "age_days": 10,
     "stale_after_days": 30,
     "next_check_on": "2026-10-29"
    }
   },
   {
    "route_id": "e2b--sales-contract--r2",
    "channel": "sales_contract",
    "checked_on": "2026-09-29",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-09-29",
     "age_days": 10,
     "stale_after_days": 30,
     "next_check_on": "2026-10-29"
    }
   }
  ]
 },
 "license": "CC-BY-4.0",
 "credit": "Stackcut Exits (https://stackcut.io/cancel), CC BY 4.0"
}