The short answer
- Where: Stop sending requests to the API. Your balance is used only when you call paid services (platform.deepseek.com).
- When it ends: Calls stop when the balance runs out. Unused balance stays in your account, but DeepSeek may forfeit it if it ends the agreement after a breach.
- Before you go: export The personal data you gave DeepSeek. What to save
- Want to keep it for less? Discount program and more. Options
Before you cancel
Export first
- The personal data you gave DeepSeek: Ask for a portable copy by emailing privacy@deepseek.com cdn.deepseek.com
What happens to your data
DeepSeek keeps personal data for as long as you have an account. After deletion it may keep certain data where laws and regulations require it.
What you lose
- The account itself, which can't be reactivated after deletion
- The content and personal data linked to the account
- Any unspent balance that is not refunded before the account closes
Cancel, by who bills you
Pick the route for whoever charges you: the name on your card statement or receipt tells you.
Prepaid API balance
- Stop sending requests to the API. Your balance is used only when you call paid services
- Don't top up again. When the balance runs out, calls are refused and DeepSeek may suspend the serviceYou should see:
You have run out of balance.
- Access ends
- Calls stop when the balance runs out. Unused balance stays in your account, but DeepSeek may forfeit it if it ends the agreement after a breach
- Fees
- DeepSeek may adjust the fees according to the business situation
Refund of unspent balance
- Log in and click the Contact us button on the product interface, then ask for a refund
- Or email api-service@deepseek.com with your refund request
- Access ends
- DeepSeek reviews each request. The Terms give no time frame
- Refunds
- If approved, the remaining unspent amount is refunded in one lump sum. Amounts already spent are not refunded, and partial refunds are not supported
- Fees
- Necessary costs such as handling fees are deducted from the refund
Delete the account and personal data
- Email privacy@deepseek.com, yourself or through an authorized agent, and ask for your account and the personal data DeepSeek holds about you to be deleted
- Ask for a refund of any unspent API balance first, since deletion can't be undone
- Access ends
- Once the account is deleted you can't reactivate it, and you can't get back the content or personal data linked to it
Questions people ask
Can I get a refund if I cancel DeepSeek API?
Refund of unspent balance: If approved, the remaining unspent amount is refunded in one lump sum. Amounts already spent are not refunded, and partial refunds are not supported.
Source: cdn.deepseek.com
If I cancel DeepSeek API, when does my access end?
Prepaid API balance: Calls stop when the balance runs out. Unused balance stays in your account, but DeepSeek may forfeit it if it ends the agreement after a breach. Refund of unspent balance: DeepSeek reviews each request. The Terms give no time frame. Delete the account and personal data: Once the account is deleted you can't reactivate it, and you can't get back the content or personal data linked to it.
Source: cdn.deepseek.com cdn.deepseek.com
Is there a fee to cancel DeepSeek API?
Prepaid API balance: DeepSeek may adjust the fees according to the business situation. Refund of unspent balance: Necessary costs such as handling fees are deducted from the refund.
Source: cdn.deepseek.com
What happens to my data when I cancel DeepSeek API?
DeepSeek keeps personal data for as long as you have an account. After deletion it may keep certain data where laws and regulations require it.
Source: cdn.deepseek.com cdn.deepseek.com
Keep it for less
Before cancelling, check whether one of these does the job. Offers change and differ by account.
- Discount program Off-peak rates are half of peak rates. Peak hours are 01:00-04:00 and 06:00-10:00 UTC, Monday to Friday, excluding Chinese public holidays; all other hours are off-peak api-docs.deepseek.com
For AI agents
- The person signs in and handles any two-factor code; an agent should never ask for a password.
- Stopping calls is what stops charges: the balance is only used when paid services run
- A granted balance is used before your topped-up balance
- Refunds are discretionary: a request must be approved, and only the whole remaining unspent amount is refunded, less handling fees
- Deleting the account can't be undone, so request a refund of any unspent balance first
- DeepSeek recommends topping up based on your actual usage
Get this plan as data: get_exit_plan on the Stackcut MCP (stackcut.io/mcp), or /exits/deepseek_api.json. After using a guide, send structured report_guide_feedback for matching or changed steps, missing billing routes or human handoffs; keep unknown language and market omitted. Confirm with the person before the final click, and report the outcome with report_action_outcome, using the exact packet_revision and route_id returned by the plan.
Or give your agent the stackcut-leave skill (a zip): it exports first, walks the steps, stops when the page doesn't match, and leaves the final click to the person.
Delete your account (separate from cancelling)
Cancelling stops the payments; deleting removes the account and its data. Delete-account page (rated easy).
Link from JustDeleteMe (MIT).
Sources
- DeepSeek Open Platform Terms of Service
When you use our paid services, you may need to prepay for the Services.
(API use is prepaid) - DeepSeek Open Platform Terms of Service
Your balance will be consumed if you use our paid services
(the balance is used by paid services) - DeepSeek Open Platform Terms of Service
forfeit any unconsumed balance in your account
(forfeiture when DeepSeek ends the agreement after a breach) - DeepSeek Open Platform Terms of Service
DeepSeek may adjust the fees according to the business situation.
(fees can change) - DeepSeek Open Platform Terms of Service
If you need a refund, please contact us through the method outlined in Section 11 or through platform customer service
(how to ask for a refund) - DeepSeek Open Platform Terms of Service
If approved, we will refund the remaining unspent amount after deducting necessary costs such as handling fees.
(refund of unspent amount, less costs) - DeepSeek Open Platform Terms of Service
The refund will be issued in one lump sum for all remaining unspent amounts in your account
(one lump-sum refund) - DeepSeek Open Platform Terms of Service
partial refunds are not supported, and amounts already spent will not be refunded.
(no partial refunds) - DeepSeek Open Platform Terms of Service
Online Complaints and Feedback Portal: Click the "Contact us" button on the product interface after logging in.
(the contact button in the product) - DeepSeek Open Platform Terms of Service
Contact Email: <api-service@deepseek.com>
(the API contact email) - Error codes
You have run out of balance.
(calls are refused once the balance is used up) - Error codes
Please check your account's balance, and go to the Top up page to add funds.
(where to add funds) - Token usage
Tokens are the basic units used by models to represent natural language text, and also the units we use for billing.
(usage is billed by tokens) - DeepSeek Terms of Use
you have the option to discontinue the use of our Services, terminate the contract with us, and delete your account.
(deleting the account is an option) - DeepSeek Terms of Use
Retain certain data of the user as required by laws and regulations.
(data kept after deletion) - Privacy Policy
we keep this Personal Data for as long as you have an account.
(how long personal data is kept) - Privacy Policy
you will not be able to reactivate your account
(deletion can't be undone) - Privacy Policy
the right to delete Personal Data you've provided to us, or that we've obtained about you;
(right to ask for deletion) - Privacy Policy
privacy@deepseek.com
(the privacy request address) - Privacy Policy
If you choose to delete your account,
(account deletion is the user's choice) - Privacy Policy
retrieve any of the content or Personal Data in connection with your account
(content can't be retrieved after deletion) - Models & Pricing
The corresponding fees will be directly deducted from your topped-up balance or granted balance
(which balances are charged) - DeepSeek Open Platform Terms of Service
we reserve the right to suspend or terminate Services if your balance is insufficient.
(service stops when the balance runs out) - DeepSeek Open Platform Terms of Service
We will review the refund request.
(refunds are reviewed) - Privacy Policy
To exercise your rights, you or an authorized agent may submit a request by emailing us at
(how to make a privacy request) - Models & Pricing
Off-peak rates are half of the peak rates.
(off-peak discount) - Models & Pricing
Peak hours are 01:00 - 04:00 and 06:00 - 10:00 UTC, Monday through Friday, excluding Chinese public holidays.
(peak hours) - Privacy Policy
the right to receive a portable copy of Personal Data you've provided
(right to a portable copy) - Models & Pricing
with a preference for using the granted balance first when both balances are available.
(granted balance is used first)
Not confirmed yet
- DeepSeek's public docs don't say whether the balance can recharge automatically
- The DeepSeek Platform's top-up and balance screens aren't described in its public docs, so their menu names aren't confirmed
- No in-product path for deleting an account is documented; the Terms say the option exists and the privacy policy gives the email route
- The date API access ends after deletion isn't stated
- No export of API usage records or logs is documented
- How long a refund takes to arrive isn't stated in the Terms
Independent re-check, 2026-10-08
A second reviewer re-read the official pages and corrected what was wrong or missing. The JSON lists what changed.
Partly confirmed (see what's unverified), 2026-10-08. Cancel flows change: if this one did, tell us at support@stackcut.io. Stackcut Exits is open data (CC BY 4.0).
Related cancel guides
More developer tools guides, most searched first. Compare all 115 in one table.
