{
 "id": "deepseek_api",
 "name": "DeepSeek API",
 "category": "developer_tools",
 "website": "https://platform.deepseek.com",
 "domains": [
  "platform.deepseek.com",
  "api-docs.deepseek.com",
  "deepseek.com"
 ],
 "summary": "The DeepSeek API is prepaid: calls use your topped-up balance. Stop sending requests and don't top up to stop charges. Unspent balance can be refunded on request, less handling fees. Deleting the account can't be undone.",
 "routes": [
  {
   "channel": "direct_web",
   "label": "Prepaid API balance",
   "applies_to": "API calls billed from your topped-up balance or granted balance on the DeepSeek Platform. The granted balance is used first",
   "who": "The account that holds the balance. The terms don't name a role",
   "method": "self_serve",
   "start_url": "https://platform.deepseek.com/",
   "steps": [
    {
     "do": "Stop sending requests to the API. Your balance is used only when you call paid services",
     "expect": null
    },
    {
     "do": "Don't top up again. When the balance runs out, calls are refused and DeepSeek may suspend the service",
     "expect": "You have run out of balance."
    }
   ],
   "confirm_by": null,
   "effective": "Calls stop when the balance runs out. Unused balance stays in your account, but DeepSeek may forfeit it if it ends the agreement after a breach",
   "notice": null,
   "refund": null,
   "fees": "DeepSeek may adjust the fees according to the business situation",
   "source_ids": [
    "s1",
    "s2",
    "s3",
    "s4",
    "s11",
    "s13",
    "s22",
    "s23",
    "s29"
   ]
  },
  {
   "channel": "direct_web",
   "label": "Refund of unspent balance",
   "applies_to": "Unspent balance on the API platform",
   "who": "The account holder, logged in",
   "method": "form",
   "start_url": null,
   "steps": [
    {
     "do": "Log in and click the Contact us button on the product interface, then ask for a refund",
     "expect": null
    },
    {
     "do": "Or email api-service@deepseek.com with your refund request",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "DeepSeek reviews each request. The Terms give no time frame",
   "notice": null,
   "refund": "If approved, the remaining unspent amount is refunded in one lump sum. Amounts already spent are not refunded, and partial refunds are not supported",
   "fees": "Necessary costs such as handling fees are deducted from the refund",
   "source_ids": [
    "s5",
    "s6",
    "s7",
    "s8",
    "s9",
    "s10",
    "s24"
   ]
  },
  {
   "channel": "direct_web",
   "label": "Delete the account and personal data",
   "applies_to": "Your DeepSeek account, and the personal data DeepSeek holds about you",
   "who": "The account holder, or an authorized agent",
   "method": "email",
   "start_url": null,
   "steps": [
    {
     "do": "Email privacy@deepseek.com, yourself or through an authorized agent, and ask for your account and the personal data DeepSeek holds about you to be deleted",
     "expect": null
    },
    {
     "do": "Ask for a refund of any unspent API balance first, since deletion can't be undone",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "Once the account is deleted you can't reactivate it, and you can't get back the content or personal data linked to it",
   "notice": null,
   "refund": null,
   "fees": null,
   "source_ids": [
    "s14",
    "s15",
    "s16",
    "s17",
    "s18",
    "s19",
    "s20",
    "s21",
    "s25"
   ]
  }
 ],
 "pay_less": [
  {
   "type": "discount_program",
   "what": "Off-peak rates are half of peak rates. Peak hours are 01:00-04:00 and 06:00-10:00 UTC, Monday to Friday, excluding Chinese public holidays; all other hours are off-peak",
   "evidence": "documented",
   "source_ids": [
    "s26",
    "s27"
   ]
  }
 ],
 "export": [
  {
   "data": "The personal data you gave DeepSeek",
   "how": "Ask for a portable copy by emailing privacy@deepseek.com",
   "format": null,
   "limits": null,
   "source_ids": [
    "s19",
    "s25",
    "s28"
   ]
  }
 ],
 "after_cancel": {
  "access_until": "Once the account is deleted, it can't be reactivated. DeepSeek's terms don't say on what date API access ends",
  "data_kept": "DeepSeek keeps personal data for as long as you have an account. After deletion it may keep certain data where laws and regulations require it",
  "you_lose": [
   "The account itself, which can't be reactivated after deletion",
   "The content and personal data linked to the account",
   "Any unspent balance that is not refunded before the account closes"
  ]
 },
 "agent_notes": {
  "sign_in_needed": true,
  "phone_or_chat_only": false,
  "retention_step": null,
  "tips": [
   "Stopping calls is what stops charges: the balance is only used when paid services run",
   "A granted balance is used before your topped-up balance",
   "Refunds are discretionary: a request must be approved, and only the whole remaining unspent amount is refunded, less handling fees",
   "Deleting the account can't be undone, so request a refund of any unspent balance first",
   "DeepSeek recommends topping up based on your actual usage"
  ]
 },
 "sources": [
  {
   "id": "s1",
   "url": "https://cdn.deepseek.com/policies/en-US/deepseek-open-platform-terms-of-service.html",
   "title": "DeepSeek Open Platform Terms of Service",
   "publisher": "vendor",
   "quote": "When you use our paid services, you may need to prepay for the Services.",
   "supports": "API use is prepaid"
  },
  {
   "id": "s2",
   "url": "https://cdn.deepseek.com/policies/en-US/deepseek-open-platform-terms-of-service.html",
   "title": "DeepSeek Open Platform Terms of Service",
   "publisher": "vendor",
   "quote": "Your balance will be consumed if you use our paid services",
   "supports": "the balance is used by paid services"
  },
  {
   "id": "s3",
   "url": "https://cdn.deepseek.com/policies/en-US/deepseek-open-platform-terms-of-service.html",
   "title": "DeepSeek Open Platform Terms of Service",
   "publisher": "vendor",
   "quote": "forfeit any unconsumed balance in your account",
   "supports": "forfeiture when DeepSeek ends the agreement after a breach"
  },
  {
   "id": "s4",
   "url": "https://cdn.deepseek.com/policies/en-US/deepseek-open-platform-terms-of-service.html",
   "title": "DeepSeek Open Platform Terms of Service",
   "publisher": "vendor",
   "quote": "DeepSeek may adjust the fees according to the business situation.",
   "supports": "fees can change"
  },
  {
   "id": "s5",
   "url": "https://cdn.deepseek.com/policies/en-US/deepseek-open-platform-terms-of-service.html",
   "title": "DeepSeek Open Platform Terms of Service",
   "publisher": "vendor",
   "quote": "If you need a refund, please contact us through the method outlined in Section 11 or through platform customer service",
   "supports": "how to ask for a refund"
  },
  {
   "id": "s6",
   "url": "https://cdn.deepseek.com/policies/en-US/deepseek-open-platform-terms-of-service.html",
   "title": "DeepSeek Open Platform Terms of Service",
   "publisher": "vendor",
   "quote": "If approved, we will refund the remaining unspent amount after deducting necessary costs such as handling fees.",
   "supports": "refund of unspent amount, less costs"
  },
  {
   "id": "s7",
   "url": "https://cdn.deepseek.com/policies/en-US/deepseek-open-platform-terms-of-service.html",
   "title": "DeepSeek Open Platform Terms of Service",
   "publisher": "vendor",
   "quote": "The refund will be issued in one lump sum for all remaining unspent amounts in your account",
   "supports": "one lump-sum refund"
  },
  {
   "id": "s8",
   "url": "https://cdn.deepseek.com/policies/en-US/deepseek-open-platform-terms-of-service.html",
   "title": "DeepSeek Open Platform Terms of Service",
   "publisher": "vendor",
   "quote": "partial refunds are not supported, and amounts already spent will not be refunded.",
   "supports": "no partial refunds"
  },
  {
   "id": "s9",
   "url": "https://cdn.deepseek.com/policies/en-US/deepseek-open-platform-terms-of-service.html",
   "title": "DeepSeek Open Platform Terms of Service",
   "publisher": "vendor",
   "quote": "Online Complaints and Feedback Portal: Click the \"Contact us\" button on the product interface after logging in.",
   "supports": "the contact button in the product"
  },
  {
   "id": "s10",
   "url": "https://cdn.deepseek.com/policies/en-US/deepseek-open-platform-terms-of-service.html",
   "title": "DeepSeek Open Platform Terms of Service",
   "publisher": "vendor",
   "quote": "Contact Email: <api-service@deepseek.com>",
   "supports": "the API contact email"
  },
  {
   "id": "s11",
   "url": "https://api-docs.deepseek.com/quick_start/error_codes",
   "title": "Error codes",
   "publisher": "vendor",
   "quote": "You have run out of balance.",
   "supports": "calls are refused once the balance is used up"
  },
  {
   "id": "s12",
   "url": "https://api-docs.deepseek.com/quick_start/error_codes",
   "title": "Error codes",
   "publisher": "vendor",
   "quote": "Please check your account's balance, and go to the Top up page to add funds.",
   "supports": "where to add funds"
  },
  {
   "id": "s13",
   "url": "https://api-docs.deepseek.com/quick_start/token_usage",
   "title": "Token usage",
   "publisher": "vendor",
   "quote": "Tokens are the basic units used by models to represent natural language text, and also the units we use for billing.",
   "supports": "usage is billed by tokens"
  },
  {
   "id": "s14",
   "url": "https://cdn.deepseek.com/policies/en-US/deepseek-terms-of-use.html",
   "title": "DeepSeek Terms of Use",
   "publisher": "vendor",
   "quote": "you have the option to discontinue the use of our Services, terminate the contract with us, and delete your account.",
   "supports": "deleting the account is an option"
  },
  {
   "id": "s15",
   "url": "https://cdn.deepseek.com/policies/en-US/deepseek-terms-of-use.html",
   "title": "DeepSeek Terms of Use",
   "publisher": "vendor",
   "quote": "Retain certain data of the user as required by laws and regulations.",
   "supports": "data kept after deletion"
  },
  {
   "id": "s16",
   "url": "https://cdn.deepseek.com/policies/en-US/deepseek-privacy-policy.html",
   "title": "Privacy Policy",
   "publisher": "vendor",
   "quote": "we keep this Personal Data for as long as you have an account.",
   "supports": "how long personal data is kept"
  },
  {
   "id": "s17",
   "url": "https://cdn.deepseek.com/policies/en-US/deepseek-privacy-policy.html",
   "title": "Privacy Policy",
   "publisher": "vendor",
   "quote": "you will not be able to reactivate your account",
   "supports": "deletion can't be undone"
  },
  {
   "id": "s18",
   "url": "https://cdn.deepseek.com/policies/en-US/deepseek-privacy-policy.html",
   "title": "Privacy Policy",
   "publisher": "vendor",
   "quote": "the right to delete Personal Data you've provided to us, or that we've obtained about you;",
   "supports": "right to ask for deletion"
  },
  {
   "id": "s19",
   "url": "https://cdn.deepseek.com/policies/en-US/deepseek-privacy-policy.html",
   "title": "Privacy Policy",
   "publisher": "vendor",
   "quote": "privacy@deepseek.com",
   "supports": "the privacy request address"
  },
  {
   "id": "s20",
   "url": "https://cdn.deepseek.com/policies/en-US/deepseek-privacy-policy.html",
   "title": "Privacy Policy",
   "publisher": "vendor",
   "quote": "If you choose to delete your account,",
   "supports": "account deletion is the user's choice"
  },
  {
   "id": "s21",
   "url": "https://cdn.deepseek.com/policies/en-US/deepseek-privacy-policy.html",
   "title": "Privacy Policy",
   "publisher": "vendor",
   "quote": "retrieve any of the content or Personal Data in connection with your account",
   "supports": "content can't be retrieved after deletion"
  },
  {
   "id": "s22",
   "url": "https://api-docs.deepseek.com/quick_start/pricing/",
   "title": "Models & Pricing",
   "publisher": "vendor",
   "quote": "The corresponding fees will be directly deducted from your topped-up balance or granted balance",
   "supports": "which balances are charged"
  },
  {
   "id": "s23",
   "url": "https://cdn.deepseek.com/policies/en-US/deepseek-open-platform-terms-of-service.html",
   "title": "DeepSeek Open Platform Terms of Service",
   "publisher": "vendor",
   "quote": "we reserve the right to suspend or terminate Services if your balance is insufficient.",
   "supports": "service stops when the balance runs out"
  },
  {
   "id": "s24",
   "url": "https://cdn.deepseek.com/policies/en-US/deepseek-open-platform-terms-of-service.html",
   "title": "DeepSeek Open Platform Terms of Service",
   "publisher": "vendor",
   "quote": "We will review the refund request.",
   "supports": "refunds are reviewed"
  },
  {
   "id": "s25",
   "url": "https://cdn.deepseek.com/policies/en-US/deepseek-privacy-policy.html",
   "title": "Privacy Policy",
   "publisher": "vendor",
   "quote": "To exercise your rights, you or an authorized agent may submit a request by emailing us at",
   "supports": "how to make a privacy request"
  },
  {
   "id": "s26",
   "url": "https://api-docs.deepseek.com/quick_start/pricing/",
   "title": "Models & Pricing",
   "publisher": "vendor",
   "quote": "Off-peak rates are half of the peak rates.",
   "supports": "off-peak discount"
  },
  {
   "id": "s27",
   "url": "https://api-docs.deepseek.com/quick_start/pricing/",
   "title": "Models & Pricing",
   "publisher": "vendor",
   "quote": "Peak hours are 01:00 - 04:00 and 06:00 - 10:00 UTC, Monday through Friday, excluding Chinese public holidays.",
   "supports": "peak hours"
  },
  {
   "id": "s28",
   "url": "https://cdn.deepseek.com/policies/en-US/deepseek-privacy-policy.html",
   "title": "Privacy Policy",
   "publisher": "vendor",
   "quote": "the right to receive a portable copy of Personal Data you've provided",
   "supports": "right to a portable copy"
  },
  {
   "id": "s29",
   "url": "https://api-docs.deepseek.com/quick_start/pricing/",
   "title": "Models & Pricing",
   "publisher": "vendor",
   "quote": "with a preference for using the granted balance first when both balances are available.",
   "supports": "granted balance is used first"
  }
 ],
 "verification": {
  "level": "partial",
  "checked_on": "2026-10-08",
  "by": "stackcut-research",
  "unverified": [
   "DeepSeek's public docs don't say whether the balance can recharge automatically",
   "The DeepSeek Platform's top-up and balance screens aren't described in its public docs, so their menu names aren't confirmed",
   "No in-product path for deleting an account is documented; the Terms say the option exists and the privacy policy gives the email route",
   "The date API access ends after deletion isn't stated",
   "No export of API usage records or logs is documented",
   "How long a refund takes to arrive isn't stated in the Terms"
  ],
  "review": {
   "by": "stackcut-review",
   "on": "2026-10-08",
   "result": "fixed",
   "notes": [
    "Re-read the Open Platform Terms, Terms of Use, privacy policy and pricing page; all existing quotes and route facts confirmed",
    "Added that the granted balance is used first and that DeepSeek may suspend the service when the balance runs out",
    "Refund route: DeepSeek reviews each request and gives no time frame",
    "Deletion route now rests on the privacy request email (you or an authorized agent) and advises asking for the refund first",
    "Added the documented off-peak discount (half price outside the stated peak hours) and the right to a portable copy of personal data"
   ]
  }
 },
 "delete_account": {
  "url": "https://chat.deepseek.com/",
  "difficulty": "easy",
  "source": "JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"
 },
 "page": "https://stackcut.io/cancel/deepseek_api",
 "json": "https://stackcut.io/exits/deepseek_api.json",
 "evidence": {
  "packet_revision": "851c2c2408c0373ebe0ead68704fe87bf50ee3fa231f6b56e9261b5203d03500",
  "docs_checked_on": "2026-10-08",
  "last_observed_success_on": null,
  "verification": "partial",
  "freshness": {
   "as_of": "2026-10-09",
   "status": "current",
   "checked_on": "2026-10-08",
   "age_days": 1,
   "stale_after_days": 30,
   "next_check_on": "2026-11-07"
  },
  "routes": [
   {
    "route_id": "deepseek-api--direct-web--r1",
    "channel": "direct_web",
    "checked_on": "2026-10-08",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-08",
     "age_days": 1,
     "stale_after_days": 30,
     "next_check_on": "2026-11-07"
    }
   },
   {
    "route_id": "deepseek-api--direct-web--r2",
    "channel": "direct_web",
    "checked_on": "2026-10-08",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-08",
     "age_days": 1,
     "stale_after_days": 30,
     "next_check_on": "2026-11-07"
    }
   },
   {
    "route_id": "deepseek-api--direct-web--r3",
    "channel": "direct_web",
    "checked_on": "2026-10-08",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-08",
     "age_days": 1,
     "stale_after_days": 30,
     "next_check_on": "2026-11-07"
    }
   }
  ]
 },
 "license": "CC-BY-4.0",
 "credit": "Stackcut Exits (https://stackcut.io/cancel), CC BY 4.0"
}