Business software · Developer tools, hosting and APIs

How to cancel Deepgram

A usage-billed speech API. Cancel in the Console's account settings: on Pay As You Go before your next auto-load reload, on the yearly Growth plan at least one day before the term ends. Closing the account expires unused credits, which aren't refunded. AWS Marketplace and Enterprise customers cancel there or through sales.

By Stackcut · Partly confirmed (see what's unverified) on 2026-10-08, then re-checked independently · JSON · Open data, CC BY 4.0

The short answer

  • Where: Sign in to the Deepgram Console and open your account settings.
  • When it ends: No further reload charges once cancelled. Without auto-load or new credits, requests stop when the balance runs out. Credits expire when the account is closed.
  • Billed by someone else? Cancel with them instead: a partner.
  • Before you go: export Usage logs (request metadata and usage data). What to save
  • Want to keep it for less? Free plan and more. Options

Before you cancel

Export first

  • Usage logs (request metadata and usage data): Fetch usage data through the Usage API and store it yourself; request metadata and usage logs are retrievable for 90 days. Usage logs are retrievable for 90 days developers.deepgram.com

What happens to your data

Request metadata and usage logs are retrievable for 90 days, with summarized usage kept longer. Audio and transcripts are kept to improve models unless requests opt out, in which case they're kept only as long as needed to process the request. Deepgram's data page doesn't say how long account data is kept after closing.

What you lose

  • Unused credits: they expire when the account is closed or terminated
  • Usage logs older than 90 days, unless you have exported them

Cancel, by who bills you

Pick the route for whoever charges you: the name on your card statement or receipt tells you.

Pay As You Go

Online, self-serve Pay As You Go plans, which reload credits through auto-load when the balance drops below a set threshold. Who can cancel: The account holder, signed in to the Deepgram Console.

  1. Sign in to the Deepgram Console and open your account settings
  2. Cancel the subscription there before your credit balance reaches the reload trigger, so the next auto-load charge doesn't happen
  3. If you want to end the account too, close it; the terms let you close your account at any time, but the Console steps aren't documented
Access ends
No further reload charges once cancelled. Without auto-load or new credits, requests stop when the balance runs out. Credits expire when the account is closed
Notice
Cancel before your balance reaches the reload trigger
Refunds
No refund for unused credits except as stated on the Pricing List; payments are otherwise non-refundable
Fees
You are liable for overage costs at Pricing List rates for any request processed without enough credits
Source: deepgram.com

Growth plan

Online, self-serve Growth plans, billed with prepaid credits for each subscription term and redeemed against actual usage. Who can cancel: The account holder, signed in to the Deepgram Console.

  1. Sign in to the Deepgram Console and open your account settings
  2. Cancel the subscription at least one day before the end of the current yearly Subscription Term
Access ends
The end of the current yearly Subscription Term; the plan doesn't renew once cancelled in time
Notice
At least one (1) day before the end of the current Subscription Term
Refunds
No refund for unused credits; Deepgram has no obligation to refund or roll over unused credits
Fees
With a card on file, overages are charged weekly in arrears at Pricing List rates
Source: deepgram.com deepgram.com

Billed through AWS Marketplace

In the billing platform's settings Deepgram models deployed on Amazon SageMaker through an AWS Marketplace subscription (public or private offer). Who can cancel: The AWS account that holds the subscription.

  1. Open the Manage subscriptions page of the AWS Marketplace console and find the Deepgram product in the table
  2. Click the hyperlinked agreement ID shown next to the product nameYou should see: Actions
  3. Click the Actions dropdown, then click Cancel subscription and confirm the cancellation
Fees
Charges start only once you deploy an Amazon SageMaker AI endpoint; the subscription itself doesn't start charges
Source: developers.deepgram.com

Enterprise

Through sales Enterprise customers with large volumes, data or deployment requirements, or support needs. Who can cancel: The customer, through Deepgram sales.

  1. Contact Deepgram sales or your account team about ending or not renewing the contract
Open the page
Source: deepgram.com

Questions people ask

Can I get a refund if I cancel Deepgram?

Pay As You Go: No refund for unused credits except as stated on the Pricing List; payments are otherwise non-refundable. Growth plan: No refund for unused credits; Deepgram has no obligation to refund or roll over unused credits.

Source: deepgram.com

If I cancel Deepgram, when does my access end?

Pay As You Go: No further reload charges once cancelled. Without auto-load or new credits, requests stop when the balance runs out. Credits expire when the account is closed. Growth plan: The end of the current yearly Subscription Term; the plan doesn't renew once cancelled in time.

Source: deepgram.com

How do I cancel Deepgram if I pay through a partner?

Billed through AWS Marketplace: Open the Manage subscriptions page of the AWS Marketplace console and find the Deepgram product in the table. Click the hyperlinked agreement ID shown next to the product name. Click the Actions dropdown, then click Cancel subscription and confirm the cancellation.

Source: developers.deepgram.com

Is there a fee to cancel Deepgram?

Pay As You Go: You are liable for overage costs at Pricing List rates for any request processed without enough credits. Growth plan: With a card on file, overages are charged weekly in arrears at Pricing List rates. Billed through AWS Marketplace: Charges start only once you deploy an Amazon SageMaker AI endpoint; the subscription itself doesn't start charges.

Source: deepgram.com developers.deepgram.com

How long before renewal do I need to cancel Deepgram?

Pay As You Go: Cancel before your balance reaches the reload trigger. Growth plan: At least one (1) day before the end of the current Subscription Term.

Source: deepgram.com

What happens to my data when I cancel Deepgram?

Request metadata and usage logs are retrievable for 90 days, with summarized usage kept longer. Audio and transcripts are kept to improve models unless requests opt out, in which case they're kept only as long as needed to process the request. Deepgram's data page doesn't say how long account data is kept after closing.

Source: developers.deepgram.com

Keep it for less

Before cancelling, check whether one of these does the job. Offers change and differ by account.

  • Free plan A new account gets a free $200 credit with no credit card required, then pays as it goes with no minimums deepgram.com
  • Pay yearly The Growth plan prepays credits for the year and saves up to 20%; credits are redeemed against actual usage deepgram.com deepgram.com

For AI agents

  • The person signs in and handles any two-factor code; an agent should never ask for a password.
  • On Pay As You Go, the next reload charge happens unless you cancel before the reload trigger
  • Closing the account expires any unused credits, so use them up first; credits bought by card don't expire while the account stays open
  • Growth plans renew automatically each year; cancel in account settings at least one day before the term ends
  • An AWS Marketplace subscription is cancelled in the AWS Marketplace console, not in Deepgram's

Get this plan as data: get_exit_plan on the Stackcut MCP (stackcut.io/mcp), or /exits/deepgram.json. After using a guide, send structured report_guide_feedback for matching or changed steps, missing billing routes or human handoffs; keep unknown language and market omitted. Confirm with the person before the final click, and report the outcome with report_action_outcome, using the exact packet_revision and route_id returned by the plan.

Or give your agent the stackcut-leave skill (a zip): it exports first, walks the steps, stops when the page doesn't match, and leaves the final click to the person.

Sources

  1. Deepgram Terms of Service you must cancel before reaching your reload trigger to avoid being charged again. (cancelling before the reload trigger on Pay As You Go)
  2. Deepgram Terms of Service You may close your Account at any time. (closing the account at any time)
  3. Deepgram Terms of Service Credits expire upon the closing or termination of your Account (unused credits expire when the account closes)
  4. Deepgram Terms of Service you will not be entitled to a refund for any unused Credits except as expressly stated on the Pricing List (no refund for unused credits)
  5. Deepgram Terms of Service you are liable for all overage costs at the applicable rates stated on the then-current Pricing List (overage charges)
  6. Deepgram Terms of Service To cancel your subscription to the Subscription Services, you must use the appropriate functionalities of our Services in your account settings. (cancelling in account settings)
  7. Deepgram Terms of Service you must be enrolled in auto-load or purchase additional Credits to continue using the Services. (auto-load and continued use)
  8. Deepgram Terms of Service SUBSCRIPTION SERVICES WILL AUTOMATICALLY RENEW AT THE END OF EACH SUBSCRIPTION TERM (automatic renewal of Growth plans)
  9. Deepgram Terms of Service you must cancel at least one (1) day before the end of your current Subscription Term to avoid being charged again. (the one-day cancellation notice)
  10. Deepgram Terms of Service YOU UNDERSTAND AND AGREE THAT YOU WILL RECEIVE NO REFUND FOR ANY UNUSED TIME OR CREDITS ON YOUR SUBSCRIPTION (no refund for unused time or credits)
  11. Deepgram Terms of Service Except as stated in Section 5.3(d) or as required by law, Deepgram has no obligation to refund or rollover unused Credits. (no refund or rollover of unused credits)
  12. Deepgram Terms of Service you authorize us to charge you weekly in arrears for any overage amounts (weekly overage billing)
  13. Deepgram Pricing With pre-paid credits for the year. (Growth plans are prepaid for the year)
  14. Deepgram Pricing No credit card required. (the free credit needs no card)
  15. Deepgram Pricing No minimums. No expiration. (pay-as-you-go has no minimums or expiry)
  16. Your Data at Deepgram Retrievable for 90 days (usage logs are kept for 90 days)
  17. Your Data at Deepgram Retained to improve our models (audio and transcripts are retained by default)
  18. Deepgram Terms of Service When your Credit balance drops below a specific threshold, you will be charged the Subscription Fee. (how auto-load reloads charge)
  19. Deepgram Terms of Service All payments for transactions are non-refundable and non-transferable except as expressly provided in these Terms. (payments are non-refundable)
  20. Deepgram Terms of Service If you do not have sufficient Credits for a request, we may decline to process your request. (requests without credits)
  21. Deepgram Terms of Service Each year is a Subscription Term. (Growth terms are yearly)
  22. Deepgram Terms of Service If you are enrolled in the Growth Plan and have a valid credit card on file, you authorize us to charge you weekly in arrears for any overage amounts (Growth overage billing)
  23. Subscribe on AWS Marketplace Click the hyperlinked agreement ID shown next to the product name. (opening the AWS agreement)
  24. Subscribe on AWS Marketplace Click the Actions dropdown, then click Cancel subscription and confirm the cancellation. (cancelling in AWS Marketplace)
  25. Subscribe on AWS Marketplace Subscribing creates a billing agreement but does not start any charges. (the subscription alone doesn't charge)
  26. Subscribe on AWS Marketplace not billed for the product until you deploy an Amazon SageMaker AI Endpoint resource (charges start with a SageMaker endpoint)
  27. Deepgram Pricing For businesses with large volumes, data or deployment requirements, or support needs. (the Enterprise plan)
  28. Deepgram Pricing Free $200 Credit (the free credit amount)
  29. Deepgram Pricing Save up to 20% (the Growth plan discount)
  30. Your Data at Deepgram Retrievable for 90 days; summarized usage retained beyond 90 days. (usage log retention)
  31. Your Data at Deepgram Retained only for the duration needed to process the request. (retention when opted out)
  32. Managing Projects Credits purchased by individuals using a credit card do not expire. (card-bought credits don't expire)

Not confirmed yet

  • The Console's menu names for cancelling a plan and for closing an account aren't in Deepgram's public docs or terms
  • How to turn off auto-load on Pay As You Go isn't in Deepgram's public docs; the pricing page lists auto-load, refund and refund-request policies whose details aren't confirmed here
  • Enterprise notice and renewal terms are in each customer's contract, not on Deepgram's public pages
  • How the final usage bill is charged after an account is closed isn't in Deepgram's terms
  • What happens to a Deepgram endpoint or charges after cancelling an AWS Marketplace subscription isn't stated on Deepgram's AWS page
  • How long account data is kept after closing, or how to request deletion, isn't on Deepgram's data page

Independent re-check, 2026-10-08

A second reviewer re-read the official pages and corrected what was wrong or missing. The JSON lists what changed.

Partly confirmed (see what's unverified), 2026-10-08. Cancel flows change: if this one did, tell us at support@stackcut.io. Stackcut Exits is open data (CC BY 4.0).