{
 "id": "deepgram",
 "name": "Deepgram",
 "category": "developer_tools",
 "website": "https://deepgram.com",
 "domains": [
  "deepgram.com"
 ],
 "summary": "A usage-billed speech API. Cancel in the Console's account settings: on Pay As You Go before your next auto-load reload, on the yearly Growth plan at least one day before the term ends. Closing the account expires unused credits, which aren't refunded. AWS Marketplace and Enterprise customers cancel there or through sales.",
 "routes": [
  {
   "channel": "direct_web",
   "label": "Pay As You Go",
   "applies_to": "Pay As You Go plans, which reload credits through auto-load when the balance drops below a set threshold",
   "who": "The account holder, signed in to the Deepgram Console",
   "method": "self_serve",
   "start_url": null,
   "steps": [
    {
     "do": "Sign in to the Deepgram Console and open your account settings",
     "expect": null
    },
    {
     "do": "Cancel the subscription there before your credit balance reaches the reload trigger, so the next auto-load charge doesn't happen",
     "expect": null
    },
    {
     "do": "If you want to end the account too, close it; the terms let you close your account at any time, but the Console steps aren't documented",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "No further reload charges once cancelled. Without auto-load or new credits, requests stop when the balance runs out. Credits expire when the account is closed",
   "notice": "Cancel before your balance reaches the reload trigger",
   "refund": "No refund for unused credits except as stated on the Pricing List; payments are otherwise non-refundable",
   "fees": "You are liable for overage costs at Pricing List rates for any request processed without enough credits",
   "source_ids": [
    "s1",
    "s2",
    "s3",
    "s4",
    "s5",
    "s6",
    "s7",
    "s18",
    "s19",
    "s20"
   ]
  },
  {
   "channel": "direct_web",
   "label": "Growth plan",
   "applies_to": "Growth plans, billed with prepaid credits for each subscription term and redeemed against actual usage",
   "who": "The account holder, signed in to the Deepgram Console",
   "method": "self_serve",
   "start_url": null,
   "steps": [
    {
     "do": "Sign in to the Deepgram Console and open your account settings",
     "expect": null
    },
    {
     "do": "Cancel the subscription at least one day before the end of the current yearly Subscription Term",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "The end of the current yearly Subscription Term; the plan doesn't renew once cancelled in time",
   "notice": "At least one (1) day before the end of the current Subscription Term",
   "refund": "No refund for unused credits; Deepgram has no obligation to refund or roll over unused credits",
   "fees": "With a card on file, overages are charged weekly in arrears at Pricing List rates",
   "source_ids": [
    "s6",
    "s8",
    "s9",
    "s10",
    "s11",
    "s12",
    "s13",
    "s21",
    "s22"
   ]
  },
  {
   "channel": "reseller_or_partner",
   "label": "Billed through AWS Marketplace",
   "applies_to": "Deepgram models deployed on Amazon SageMaker through an AWS Marketplace subscription (public or private offer)",
   "who": "The AWS account that holds the subscription",
   "method": "platform_settings",
   "start_url": null,
   "steps": [
    {
     "do": "Open the Manage subscriptions page of the AWS Marketplace console and find the Deepgram product in the table",
     "expect": null
    },
    {
     "do": "Click the hyperlinked agreement ID shown next to the product name",
     "expect": "Actions"
    },
    {
     "do": "Click the Actions dropdown, then click Cancel subscription and confirm the cancellation",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": null,
   "notice": null,
   "refund": null,
   "fees": "Charges start only once you deploy an Amazon SageMaker AI endpoint; the subscription itself doesn't start charges",
   "source_ids": [
    "s23",
    "s24",
    "s25",
    "s26"
   ]
  },
  {
   "channel": "sales_contract",
   "label": "Enterprise",
   "applies_to": "Enterprise customers with large volumes, data or deployment requirements, or support needs",
   "who": "The customer, through Deepgram sales",
   "method": "contact_sales",
   "start_url": "https://deepgram.com/pricing",
   "steps": [
    {
     "do": "Contact Deepgram sales or your account team about ending or not renewing the contract",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": null,
   "notice": null,
   "refund": null,
   "fees": null,
   "source_ids": [
    "s27"
   ]
  }
 ],
 "pay_less": [
  {
   "type": "free_plan",
   "what": "A new account gets a free $200 credit with no credit card required, then pays as it goes with no minimums",
   "evidence": "documented",
   "source_ids": [
    "s14",
    "s15",
    "s28"
   ]
  },
  {
   "type": "annual_billing",
   "what": "The Growth plan prepays credits for the year and saves up to 20%; credits are redeemed against actual usage",
   "evidence": "documented",
   "source_ids": [
    "s13",
    "s21",
    "s29"
   ]
  }
 ],
 "export": [
  {
   "data": "Usage logs (request metadata and usage data)",
   "how": "Fetch usage data through the Usage API and store it yourself; request metadata and usage logs are retrievable for 90 days",
   "format": null,
   "limits": "Usage logs are retrievable for 90 days",
   "source_ids": [
    "s16",
    "s30"
   ]
  }
 ],
 "after_cancel": {
  "access_until": "Until your credits run out on Pay As You Go, or the end of the current Subscription Term on a Growth plan",
  "data_kept": "Request metadata and usage logs are retrievable for 90 days, with summarized usage kept longer. Audio and transcripts are kept to improve models unless requests opt out, in which case they're kept only as long as needed to process the request. Deepgram's data page doesn't say how long account data is kept after closing",
  "you_lose": [
   "Unused credits: they expire when the account is closed or terminated",
   "Usage logs older than 90 days, unless you have exported them"
  ]
 },
 "agent_notes": {
  "sign_in_needed": true,
  "phone_or_chat_only": false,
  "retention_step": null,
  "tips": [
   "On Pay As You Go, the next reload charge happens unless you cancel before the reload trigger",
   "Closing the account expires any unused credits, so use them up first; credits bought by card don't expire while the account stays open",
   "Growth plans renew automatically each year; cancel in account settings at least one day before the term ends",
   "An AWS Marketplace subscription is cancelled in the AWS Marketplace console, not in Deepgram's"
  ]
 },
 "sources": [
  {
   "id": "s1",
   "url": "https://deepgram.com/terms",
   "title": "Deepgram Terms of Service",
   "publisher": "vendor",
   "quote": "you must cancel before reaching your reload trigger to avoid being charged again.",
   "supports": "cancelling before the reload trigger on Pay As You Go"
  },
  {
   "id": "s2",
   "url": "https://deepgram.com/terms",
   "title": "Deepgram Terms of Service",
   "publisher": "vendor",
   "quote": "You may close your Account at any time.",
   "supports": "closing the account at any time"
  },
  {
   "id": "s3",
   "url": "https://deepgram.com/terms",
   "title": "Deepgram Terms of Service",
   "publisher": "vendor",
   "quote": "Credits expire upon the closing or termination of your Account",
   "supports": "unused credits expire when the account closes"
  },
  {
   "id": "s4",
   "url": "https://deepgram.com/terms",
   "title": "Deepgram Terms of Service",
   "publisher": "vendor",
   "quote": "you will not be entitled to a refund for any unused Credits except as expressly stated on the Pricing List",
   "supports": "no refund for unused credits"
  },
  {
   "id": "s5",
   "url": "https://deepgram.com/terms",
   "title": "Deepgram Terms of Service",
   "publisher": "vendor",
   "quote": "you are liable for all overage costs at the applicable rates stated on the then-current Pricing List",
   "supports": "overage charges"
  },
  {
   "id": "s6",
   "url": "https://deepgram.com/terms",
   "title": "Deepgram Terms of Service",
   "publisher": "vendor",
   "quote": "To cancel your subscription to the Subscription Services, you must use the appropriate functionalities of our Services in your account settings.",
   "supports": "cancelling in account settings"
  },
  {
   "id": "s7",
   "url": "https://deepgram.com/terms",
   "title": "Deepgram Terms of Service",
   "publisher": "vendor",
   "quote": "you must be enrolled in auto-load or purchase additional Credits to continue using the Services.",
   "supports": "auto-load and continued use"
  },
  {
   "id": "s8",
   "url": "https://deepgram.com/terms",
   "title": "Deepgram Terms of Service",
   "publisher": "vendor",
   "quote": "SUBSCRIPTION SERVICES WILL AUTOMATICALLY RENEW AT THE END OF EACH SUBSCRIPTION TERM",
   "supports": "automatic renewal of Growth plans"
  },
  {
   "id": "s9",
   "url": "https://deepgram.com/terms",
   "title": "Deepgram Terms of Service",
   "publisher": "vendor",
   "quote": "you must cancel at least one (1) day before the end of your current Subscription Term to avoid being charged again.",
   "supports": "the one-day cancellation notice"
  },
  {
   "id": "s10",
   "url": "https://deepgram.com/terms",
   "title": "Deepgram Terms of Service",
   "publisher": "vendor",
   "quote": "YOU UNDERSTAND AND AGREE THAT YOU WILL RECEIVE NO REFUND FOR ANY UNUSED TIME OR CREDITS ON YOUR SUBSCRIPTION",
   "supports": "no refund for unused time or credits"
  },
  {
   "id": "s11",
   "url": "https://deepgram.com/terms",
   "title": "Deepgram Terms of Service",
   "publisher": "vendor",
   "quote": "Except as stated in Section 5.3(d) or as required by law, Deepgram has no obligation to refund or rollover unused Credits.",
   "supports": "no refund or rollover of unused credits"
  },
  {
   "id": "s12",
   "url": "https://deepgram.com/terms",
   "title": "Deepgram Terms of Service",
   "publisher": "vendor",
   "quote": "you authorize us to charge you weekly in arrears for any overage amounts",
   "supports": "weekly overage billing"
  },
  {
   "id": "s13",
   "url": "https://deepgram.com/pricing",
   "title": "Deepgram Pricing",
   "publisher": "vendor",
   "quote": "With pre-paid credits for the year.",
   "supports": "Growth plans are prepaid for the year"
  },
  {
   "id": "s14",
   "url": "https://deepgram.com/pricing",
   "title": "Deepgram Pricing",
   "publisher": "vendor",
   "quote": "No credit card required.",
   "supports": "the free credit needs no card"
  },
  {
   "id": "s15",
   "url": "https://deepgram.com/pricing",
   "title": "Deepgram Pricing",
   "publisher": "vendor",
   "quote": "No minimums. No expiration.",
   "supports": "pay-as-you-go has no minimums or expiry"
  },
  {
   "id": "s16",
   "url": "https://developers.deepgram.com/trust-security/your-data",
   "title": "Your Data at Deepgram",
   "publisher": "vendor",
   "quote": "Retrievable for 90 days",
   "supports": "usage logs are kept for 90 days"
  },
  {
   "id": "s17",
   "url": "https://developers.deepgram.com/trust-security/your-data",
   "title": "Your Data at Deepgram",
   "publisher": "vendor",
   "quote": "Retained to improve our models",
   "supports": "audio and transcripts are retained by default"
  },
  {
   "id": "s18",
   "url": "https://deepgram.com/terms",
   "title": "Deepgram Terms of Service",
   "publisher": "vendor",
   "quote": "When your Credit balance drops below a specific threshold, you will be charged the Subscription Fee.",
   "supports": "how auto-load reloads charge"
  },
  {
   "id": "s19",
   "url": "https://deepgram.com/terms",
   "title": "Deepgram Terms of Service",
   "publisher": "vendor",
   "quote": "All payments for transactions are non-refundable and non-transferable except as expressly provided in these Terms.",
   "supports": "payments are non-refundable"
  },
  {
   "id": "s20",
   "url": "https://deepgram.com/terms",
   "title": "Deepgram Terms of Service",
   "publisher": "vendor",
   "quote": "If you do not have sufficient Credits for a request, we may decline to process your request.",
   "supports": "requests without credits"
  },
  {
   "id": "s21",
   "url": "https://deepgram.com/terms",
   "title": "Deepgram Terms of Service",
   "publisher": "vendor",
   "quote": "Each year is a Subscription Term.",
   "supports": "Growth terms are yearly"
  },
  {
   "id": "s22",
   "url": "https://deepgram.com/terms",
   "title": "Deepgram Terms of Service",
   "publisher": "vendor",
   "quote": "If you are enrolled in the Growth Plan and have a valid credit card on file, you authorize us to charge you weekly in arrears for any overage amounts",
   "supports": "Growth overage billing"
  },
  {
   "id": "s23",
   "url": "https://developers.deepgram.com/docs/subscribe-aws-marketplace",
   "title": "Subscribe on AWS Marketplace",
   "publisher": "vendor",
   "quote": "Click the hyperlinked agreement ID shown next to the product name.",
   "supports": "opening the AWS agreement"
  },
  {
   "id": "s24",
   "url": "https://developers.deepgram.com/docs/subscribe-aws-marketplace",
   "title": "Subscribe on AWS Marketplace",
   "publisher": "vendor",
   "quote": "Click the Actions dropdown, then click Cancel subscription and confirm the cancellation.",
   "supports": "cancelling in AWS Marketplace"
  },
  {
   "id": "s25",
   "url": "https://developers.deepgram.com/docs/subscribe-aws-marketplace",
   "title": "Subscribe on AWS Marketplace",
   "publisher": "vendor",
   "quote": "Subscribing creates a billing agreement but does not start any charges.",
   "supports": "the subscription alone doesn't charge"
  },
  {
   "id": "s26",
   "url": "https://developers.deepgram.com/docs/subscribe-aws-marketplace",
   "title": "Subscribe on AWS Marketplace",
   "publisher": "vendor",
   "quote": "not billed for the product until you deploy an Amazon SageMaker AI Endpoint resource",
   "supports": "charges start with a SageMaker endpoint"
  },
  {
   "id": "s27",
   "url": "https://deepgram.com/pricing",
   "title": "Deepgram Pricing",
   "publisher": "vendor",
   "quote": "For businesses with large volumes, data or deployment requirements, or support needs.",
   "supports": "the Enterprise plan"
  },
  {
   "id": "s28",
   "url": "https://deepgram.com/pricing",
   "title": "Deepgram Pricing",
   "publisher": "vendor",
   "quote": "Free $200 Credit",
   "supports": "the free credit amount"
  },
  {
   "id": "s29",
   "url": "https://deepgram.com/pricing",
   "title": "Deepgram Pricing",
   "publisher": "vendor",
   "quote": "Save up to 20%",
   "supports": "the Growth plan discount"
  },
  {
   "id": "s30",
   "url": "https://developers.deepgram.com/trust-security/your-data",
   "title": "Your Data at Deepgram",
   "publisher": "vendor",
   "quote": "Retrievable for 90 days; summarized usage retained beyond 90 days.",
   "supports": "usage log retention"
  },
  {
   "id": "s31",
   "url": "https://developers.deepgram.com/trust-security/your-data",
   "title": "Your Data at Deepgram",
   "publisher": "vendor",
   "quote": "Retained only for the duration needed to process the request.",
   "supports": "retention when opted out"
  },
  {
   "id": "s32",
   "url": "https://developers.deepgram.com/guides/deep-dives/managing-projects",
   "title": "Managing Projects",
   "publisher": "vendor",
   "quote": "Credits purchased by individuals using a credit card do not expire.",
   "supports": "card-bought credits don't expire"
  }
 ],
 "verification": {
  "level": "partial",
  "checked_on": "2026-10-08",
  "by": "stackcut-research",
  "unverified": [
   "The Console's menu names for cancelling a plan and for closing an account aren't in Deepgram's public docs or terms",
   "How to turn off auto-load on Pay As You Go isn't in Deepgram's public docs; the pricing page lists auto-load, refund and refund-request policies whose details aren't confirmed here",
   "Enterprise notice and renewal terms are in each customer's contract, not on Deepgram's public pages",
   "How the final usage bill is charged after an account is closed isn't in Deepgram's terms",
   "What happens to a Deepgram endpoint or charges after cancelling an AWS Marketplace subscription isn't stated on Deepgram's AWS page",
   "How long account data is kept after closing, or how to request deletion, isn't on Deepgram's data page"
  ],
  "review": {
   "by": "stackcut-review",
   "on": "2026-10-08",
   "result": "fixed",
   "notes": [
    "Removed an undocumented Console 'account closing option' step; the terms allow closing at any time but don't give the steps",
    "Added an AWS Marketplace route (SageMaker deployments): cancel the agreement in AWS Marketplace's Manage subscriptions",
    "Added an Enterprise route through sales",
    "Free plan: the free credit is $200 with no card; added the Growth plan's up-to-20% annual saving",
    "Added that Growth terms are yearly, overages are charged weekly to a card on file, and card-bought credits don't expire while the account is open",
    "Data: usage logs 90 days with summarized usage kept longer; opted-out requests aren't stored"
   ]
  }
 },
 "page": "https://stackcut.io/cancel/deepgram",
 "json": "https://stackcut.io/exits/deepgram.json",
 "evidence": {
  "packet_revision": "e464edab2902e7f4d2f01173a95a006e45eeec30a68e0407586cb97702709427",
  "docs_checked_on": "2026-10-08",
  "last_observed_success_on": null,
  "verification": "partial",
  "freshness": {
   "as_of": "2026-10-09",
   "status": "current",
   "checked_on": "2026-10-08",
   "age_days": 1,
   "stale_after_days": 30,
   "next_check_on": "2026-11-07"
  },
  "routes": [
   {
    "route_id": "deepgram--direct-web--r1",
    "channel": "direct_web",
    "checked_on": "2026-10-08",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-08",
     "age_days": 1,
     "stale_after_days": 30,
     "next_check_on": "2026-11-07"
    }
   },
   {
    "route_id": "deepgram--direct-web--r2",
    "channel": "direct_web",
    "checked_on": "2026-10-08",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-08",
     "age_days": 1,
     "stale_after_days": 30,
     "next_check_on": "2026-11-07"
    }
   },
   {
    "route_id": "deepgram--reseller-or-partner--r3",
    "channel": "reseller_or_partner",
    "checked_on": "2026-10-08",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-08",
     "age_days": 1,
     "stale_after_days": 30,
     "next_check_on": "2026-11-07"
    }
   },
   {
    "route_id": "deepgram--sales-contract--r4",
    "channel": "sales_contract",
    "checked_on": "2026-10-08",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-08",
     "age_days": 1,
     "stale_after_days": 30,
     "next_check_on": "2026-11-07"
    }
   }
  ]
 },
 "license": "CC-BY-4.0",
 "credit": "Stackcut Exits (https://stackcut.io/cancel), CC BY 4.0"
}