The short answer
- Where: Sign in as an Admin, open Organization Settings, then the Plan tab of the Plan & Usage section (app.datadoghq.com).
- Contract notice: At least 15 days before the Order Term expires; otherwise the order renews automatically for another period of the same duration. How to give notice
- Billed by someone else? Cancel with them instead: a partner.
- Before you go: export Customer Data after a contract or order ends. What to save
- Want to keep it for less? Free plan and more. Options
Before you cancel
Export first
- Customer Data after a contract or order ends: For up to 30 days after termination, a designated Authorized User can keep accessing and downloading Customer Data, if all amounts due are paid. Shorter plan retention periods still apply, and the user may only download data datadoghq.com
- Dashboards: Open the dashboard's Configure menu (or the Share icon in the upper right) and choose Export dashboard JSON (JSON file) docs.datadoghq.com
- Logs, indexed or not: Set up Log Archives to forward ingested logs to your own Amazon S3, Azure Storage or Google Cloud Storage bucket (Compressed JSON (zstd by default, or gzip)) docs.datadoghq.com
What happens to your data
After termination, Customer Data is deleted in the ordinary course and never kept beyond the plan's retention period; earlier deletion can be requested with an organization deletion request to support@datadoghq.com.
What you lose
- Access to the organization's data once the 30-day download window after termination ends
- On the Free plan: monitoring for more than 5 hosts and metric history beyond 1 day
- Azure Marketplace: logs and metrics stop flowing to Datadog when the last Datadog resource is deleted
- Contract credits and promotional pricing: they don't carry into a renewal
Cancel, by who bills you
Pick the route for whoever charges you: the name on your card statement or receipt tells you.
Self-serve (card) plans
- Sign in as an Admin, open Organization Settings, then the Plan tab of the Plan & Usage sectionYou should see:
Plan
- Downgrade the account to the Free plan
- Optional: once on the Free plan, remove your credit card from the Plan page
- Fees
- Usage is invoiced monthly in arrears (hosts are metered hourly and billed on the month's high-water mark), so a final bill covers usage up to the change; card payments are collected near the 10th business day of each month
Contract (Order) customers
- At least 15 days before the Order Term ends, ask your Datadog Customer Success Manager not to renew (or make the changes within the Services)
- To stop all further charges, also submit a Support request to disable the account, giving the disablement date you want
- Access ends
- The order ends with its Order Term; if you keep using Datadog after that without a new order, the services continue under Datadog's standard terms and are billed at the prices on the Pricing Page
- Notice
- At least 15 days before the Order Term expires; otherwise the order renews automatically for another period of the same duration
- Refunds
- Except when the order ends for Datadog's breach or service failures, there's no refund of fees paid, and committed fees for the full term plus any usage above them become due immediately
- Fees
- Renewals of orders of 12 months or more can be repriced by up to the greater of 9% or the CPI increase; credits don't renew and promotional pricing isn't extended
Disable the whole organization
- Contact Datadog Support and ask to disable your organization account, giving the disablement date you want
- Optional: to have the data deleted sooner, send an organization deletion request to support@datadoghq.com
- Access ends
- Further expenses stop from the disablement date you ask for
Billed through Azure Marketplace
- In the Azure portal, open the Datadog resource's overview page and select DeleteYou should see:
a prompt to type yes
- Type yes to confirm, then click Delete
- If other Datadog resources map to the same Datadog organization, delete those too: until the last one is gone, billing through Azure continues for the others
- Confirm it worked
- Datadog support reaches out to confirm next steps with your account
- Access ends
- Deleting the only Datadog resource mapped to the organization stops logs and metrics and all Datadog billing through Azure
Questions people ask
Can I get a refund if I cancel Datadog?
Contract (Order) customers: Except when the order ends for Datadog's breach or service failures, there's no refund of fees paid, and committed fees for the full term plus any usage above them become due immediately.
Source: datadoghq.com
If I cancel Datadog, when does my access end?
Contract (Order) customers: The order ends with its Order Term; if you keep using Datadog after that without a new order, the services continue under Datadog's standard terms and are billed at the prices on the Pricing Page. Disable the whole organization: Further expenses stop from the disablement date you ask for. Billed through Azure Marketplace: Deleting the only Datadog resource mapped to the organization stops logs and metrics and all Datadog billing through Azure.
Source: datadoghq.com docs.datadoghq.com
How do I cancel Datadog if I pay through a partner?
Billed through Azure Marketplace: In the Azure portal, open the Datadog resource's overview page and select Delete. Type yes to confirm, then click Delete. If other Datadog resources map to the same Datadog organization, delete those too: until the last one is gone, billing through Azure continues for the others.
Source: docs.datadoghq.com
Is there a fee to cancel Datadog?
Self-serve (card) plans: Usage is invoiced monthly in arrears (hosts are metered hourly and billed on the month's high-water mark), so a final bill covers usage up to the change; card payments are collected near the 10th business day of each month. Contract (Order) customers: Renewals of orders of 12 months or more can be repriced by up to the greater of 9% or the CPI increase; credits don't renew and promotional pricing isn't extended.
How long before renewal do I need to cancel Datadog?
Contract (Order) customers: At least 15 days before the Order Term expires; otherwise the order renews automatically for another period of the same duration.
Source: datadoghq.com
What happens to my data when I cancel Datadog?
After termination, Customer Data is deleted in the ordinary course and never kept beyond the plan's retention period; earlier deletion can be requested with an organization deletion request to support@datadoghq.com.
Keep it for less
Before cancelling, check whether one of these does the job. Offers change and differ by account.
- Free plan Downgrade to the Free plan: up to 5 hosts with 1-day metric retention datadoghq.com docs.datadoghq.com
- Cheaper plan Move to a lower plan from the Plan tab; to add or remove paid features that aren't part of standard plans, contact your account representative or success@datadoghq.com. Azure Marketplace customers can pick another plan with Change Plan on the resource's overview page docs.datadoghq.com docs.datadoghq.com
Cheaper ways to get the same job done
Stackcut prices the alternatives to Datadog from public list prices.
For AI agents
- The person signs in and handles any two-factor code; an agent should never ask for a password.
- Contract customers: send the non-renewal request at least 15 days before the Order Term ends, or the order renews for the same duration
- Usage is invoiced monthly in arrears, so a bill for the last month's usage follows the change
- You must be on the Free plan before you can remove the card on file
- Leaving an organization is not disabling it: to disable the organization, contact Datadog support (after leaving, you can't rejoin unless an administrator invites you)
- Product trials cost nothing during the trial, but usage after the trial ends is charged
- Azure Marketplace: deleting one Datadog resource only stops data for its own Azure subscription when other resources map to the same organization
- After a contract ends without renewal, any continued use is billed at list prices: stop sending data or ask Support to disable the account
- Deleting the Azure resource cancels nothing for an organization that isn't billed through Azure Marketplace: it only removes that subscription's integration
Get this plan as data: get_exit_plan on the Stackcut MCP (stackcut.io/mcp), or /exits/datadog.json. After using a guide, send structured report_guide_feedback for matching or changed steps, missing billing routes or human handoffs; keep unknown language and market omitted. Confirm with the person before the final click, and report the outcome with report_action_outcome, using the exact packet_revision and route_id returned by the plan.
Or give your agent the stackcut-leave skill (a zip): it exports first, walks the steps, stops when the page doesn't match, and leaves the final click to the person.
Sources
- Plan and Usage Settings
Upgrade or downgrade your account from the Plan tab on the Plan & Usage section.
(where to downgrade) - Billing
To manage your Payment Method and view Subscription Details, you must be a Datadog Admin user.
(who manages billing) - Credit Card Billing
To remove your credit card from Datadog, first downgrade to the Free plan.
(downgrade to Free, then remove the card) - Credit Card Billing
By default, when you sign up with a credit card you are on a monthly plan.
(card plans are monthly) - Credit Card Billing
Payment is collected by Datadog near the 10th business day of each month.
(when card payments are collected) - Billing
The billable count of hosts is calculated at the end of the month using the maximum count (high-water mark) of the lower 99 percent of usage for those hours.
(how host usage is billed) - Billing
Alternately, roles with Billing Read (billing_read) and Billing Edit (billing_edit) permissions can access this data.
(billing roles) - Master Subscription Agreement
Fees are calculated on the basis of usage and invoiced monthly in arrears
(usage is billed in arrears) - Master Subscription Agreement
Orders will automatically renew as a new Order for additional periods of the same duration as the expiring Order Term
(automatic renewal) - Master Subscription Agreement
submit a request to their Datadog Customer Success Manager at least 15 days before the expiration of the then current Order Term or make the desired changes within the Services.
(the 15-day non-renewal notice) - Master Subscription Agreement
Customer can prevent incurring further expenses by submitting a Support request for disablement of Customer's account including the desired disablement date.
(how to stop further charges) - Master Subscription Agreement
such Services will continue to be available pursuant to Datadog's standard terms
(use after the term continues under standard terms) - Master Subscription Agreement
Customer will not be entitled to a refund of Fees paid and any committed Fees for the full term of the Order(s)
(no refund; committed fees for the full term) - Master Subscription Agreement
and any Fees accrued beyond any committed Fees based on Customer's use of the Services prior to termination will become immediately due and payable.
(fees become due at termination) - Master Subscription Agreement
Datadog may increase the pricing in effect at the end of the applicable Order Term for the Services by up to the greater of 9%
(renewal price increase) - Master Subscription Agreement
credits do not renew and promotional or one-time pricing for any Services under the Order will not be extended to any renewal
(credits and promotions end at renewal) - Account Management
To disable your Datadog organization account, contact Datadog support.
(disabling an organization) - Master Subscription Agreement
Customer may request earlier deletion of Customer Data by submitting an organization deletion request to support@datadoghq.com
(requesting earlier deletion) - Managing the Azure Native Integration
New Datadog organizations created through the Azure portal automatically have billing consolidated into their Azure invoice.
(Azure Marketplace billing) - Managing the Azure Native Integration
To delete the Datadog resource, select Delete on the overview page. Confirm deletion by typing yes, then click Delete.
(the Azure delete steps) - Managing the Azure Native Integration
the only Datadog resource mapped to its associated Datadog organization, logs and metrics are no longer sent to Datadog and all billing stops for Datadog through Azure
(when Azure billing stops) - Managing the Azure Native Integration
If there are additional Datadog resources mapped to the associated Datadog organization, deleting a Datadog resource only stops sending logs and metrics for its associated Azure subscription.
(other resources keep sending data) - Datadog pricing
Up to 5 hosts
(Free plan host limit) - Datadog pricing
1-day metric retention
(Free plan retention) - Plan and Usage Settings
Contact your account representative or success@datadoghq.com to add or remove paid features that are not part of standard plans.
(removing non-standard paid features) - Managing the Azure Native Integration
Select Change Plan on the overview page to change your Datadog billing plan.
(changing plans on Azure) - Master Subscription Agreement
for up to 30 days from the effective date of termination of this Agreement or an applicable Order
(the 30-day download window) - Master Subscription Agreement
an Authorized User designated by Customer will be permitted to continue to access and download Customer Data
(who can download data after termination) - Configure dashboards
Download a JSON file containing the JSON of your dashboard.
(dashboard JSON export) - Configure dashboards
Options for copying or exporting the JSON can also be accessed from the Share icon in the upper right.
(where the export option is) - Log Archives
forward all the logs ingested—whether indexed or not—to a cloud storage system of your own
(log archives to your own storage) - Log Archives
log archives that Datadog forwards to your storage bucket are in compressed JSON format
(archive format) - Account Management
If you leave an organization, you cannot rejoin unless invited by an administrator in that organization.
(leaving an organization) - Plan and Usage Settings
There is no charge during the free trial period, but you are charged for any post-trial usage.
(trials and post-trial usage) - Master Subscription Agreement
Customer Data post termination will be deleted in the ordinary course, but in no event will be retained beyond the applicable Service Plan retention period
(data retention after termination) - Master Subscription Agreement
pricing will be calculated and invoiced in accordance with the pricing on the Pricing Page
(use after the Order Term is billed at list prices) - Managing the Azure Native Integration
Datadog support will reach out to confirm next steps with your account.
(what follows deleting the last Azure resource) - Managing the Azure Native Integration
If your Datadog organization is not billed through the Azure Marketplace, deleting a Datadog resource only removes the integration for that Azure subscription.
(deleting the resource doesn't cancel a Datadog-billed organization)
Not confirmed yet
- Datadog's support site (help.datadoghq.com) couldn't be checked, so any cancel steps in its articles aren't covered here
- The exact buttons and confirmation for downgrading to Free on the Plan tab aren't described in the docs read
- Whether downgrading to Free on its own stops all charges isn't documented; the documented way to stop further expenses is a Support request to disable the account
- The channel for that Support request isn't specified; support@datadoghq.com is the address the MSA gives for organization deletion requests
- AWS Marketplace and Google Cloud Marketplace billing and cancellation weren't found in Datadog's docs
- Annual versus on-demand prices on Datadog's pricing page couldn't be read, so they aren't confirmed
Independent re-check, 2026-09-29
A second reviewer re-read the official pages and corrected what was wrong or missing; some facts couldn't be re-checked (listed above). The JSON lists what changed.
Partly confirmed (see what's unverified), 2026-09-29. Cancel flows change: if this one did, tell us at support@stackcut.io. Stackcut Exits is open data (CC BY 4.0).
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