{
 "id": "datadog",
 "name": "Datadog",
 "category": "developer_tools",
 "website": "https://www.datadoghq.com",
 "domains": [
  "datadoghq.com"
 ],
 "summary": "Card plans: an Admin downgrades to Free on the Plan tab. Contract orders auto-renew unless you tell your Customer Success Manager at least 15 days before the term ends; committed fees stay due. To stop all charges, ask Support to disable the account. Azure Marketplace: delete the Datadog resource.",
 "routes": [
  {
   "channel": "direct_web",
   "label": "Self-serve (card) plans",
   "applies_to": "Plans bought with a credit card, which by default are monthly and billed on usage",
   "who": "A Datadog Admin, or a role with the Billing Read and Billing Edit permissions",
   "method": "self_serve",
   "start_url": "https://app.datadoghq.com/billing/plan",
   "steps": [
    {
     "do": "Sign in as an Admin, open Organization Settings, then the Plan tab of the Plan & Usage section",
     "expect": "Plan"
    },
    {
     "do": "Downgrade the account to the Free plan",
     "expect": null
    },
    {
     "do": "Optional: once on the Free plan, remove your credit card from the Plan page",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": null,
   "notice": null,
   "refund": null,
   "fees": "Usage is invoiced monthly in arrears (hosts are metered hourly and billed on the month's high-water mark), so a final bill covers usage up to the change; card payments are collected near the 10th business day of each month",
   "source_ids": [
    "s1",
    "s2",
    "s3",
    "s4",
    "s5",
    "s6",
    "s7",
    "s8"
   ]
  },
  {
   "channel": "sales_contract",
   "label": "Contract (Order) customers",
   "applies_to": "Orders with an Order Term (annual or other commitments) under Datadog's Master Subscription Agreement",
   "who": "The customer, through its Datadog Customer Success Manager",
   "method": "contact_sales",
   "start_url": null,
   "steps": [
    {
     "do": "At least 15 days before the Order Term ends, ask your Datadog Customer Success Manager not to renew (or make the changes within the Services)",
     "expect": null
    },
    {
     "do": "To stop all further charges, also submit a Support request to disable the account, giving the disablement date you want",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "The order ends with its Order Term; if you keep using Datadog after that without a new order, the services continue under Datadog's standard terms and are billed at the prices on the Pricing Page",
   "notice": "At least 15 days before the Order Term expires; otherwise the order renews automatically for another period of the same duration",
   "refund": "Except when the order ends for Datadog's breach or service failures, there's no refund of fees paid, and committed fees for the full term plus any usage above them become due immediately",
   "fees": "Renewals of orders of 12 months or more can be repriced by up to the greater of 9% or the CPI increase; credits don't renew and promotional pricing isn't extended",
   "source_ids": [
    "s9",
    "s10",
    "s11",
    "s12",
    "s13",
    "s14",
    "s15",
    "s16",
    "s36"
   ]
  },
  {
   "channel": "direct_web",
   "label": "Disable the whole organization",
   "applies_to": "Any Datadog organization billed by Datadog",
   "who": "The customer, through Datadog Support",
   "method": "email",
   "start_url": null,
   "steps": [
    {
     "do": "Contact Datadog Support and ask to disable your organization account, giving the disablement date you want",
     "expect": null
    },
    {
     "do": "Optional: to have the data deleted sooner, send an organization deletion request to support@datadoghq.com",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "Further expenses stop from the disablement date you ask for",
   "notice": null,
   "refund": null,
   "fees": null,
   "source_ids": [
    "s11",
    "s17",
    "s18"
   ]
  },
  {
   "channel": "reseller_or_partner",
   "label": "Billed through Azure Marketplace",
   "applies_to": "Datadog organizations created through the Azure portal, billed on the Azure invoice",
   "who": "A user who manages the Datadog resource in the Azure portal",
   "method": "platform_settings",
   "start_url": null,
   "steps": [
    {
     "do": "In the Azure portal, open the Datadog resource's overview page and select Delete",
     "expect": "a prompt to type yes"
    },
    {
     "do": "Type yes to confirm, then click Delete",
     "expect": null
    },
    {
     "do": "If other Datadog resources map to the same Datadog organization, delete those too: until the last one is gone, billing through Azure continues for the others",
     "expect": null
    }
   ],
   "confirm_by": "Datadog support reaches out to confirm next steps with your account",
   "effective": "Deleting the only Datadog resource mapped to the organization stops logs and metrics and all Datadog billing through Azure",
   "notice": null,
   "refund": null,
   "fees": null,
   "source_ids": [
    "s19",
    "s20",
    "s21",
    "s22",
    "s37",
    "s38"
   ]
  }
 ],
 "pay_less": [
  {
   "type": "free_plan",
   "what": "Downgrade to the Free plan: up to 5 hosts with 1-day metric retention",
   "evidence": "documented",
   "source_ids": [
    "s23",
    "s24",
    "s3"
   ]
  },
  {
   "type": "downgrade",
   "what": "Move to a lower plan from the Plan tab; to add or remove paid features that aren't part of standard plans, contact your account representative or success@datadoghq.com. Azure Marketplace customers can pick another plan with Change Plan on the resource's overview page",
   "evidence": "documented",
   "source_ids": [
    "s1",
    "s25",
    "s26"
   ]
  }
 ],
 "export": [
  {
   "data": "Customer Data after a contract or order ends",
   "how": "For up to 30 days after termination, a designated Authorized User can keep accessing and downloading Customer Data, if all amounts due are paid",
   "format": null,
   "limits": "Shorter plan retention periods still apply, and the user may only download data",
   "source_ids": [
    "s27",
    "s28"
   ]
  },
  {
   "data": "Dashboards",
   "how": "Open the dashboard's Configure menu (or the Share icon in the upper right) and choose Export dashboard JSON",
   "format": "JSON file",
   "limits": null,
   "source_ids": [
    "s29",
    "s30"
   ]
  },
  {
   "data": "Logs, indexed or not",
   "how": "Set up Log Archives to forward ingested logs to your own Amazon S3, Azure Storage or Google Cloud Storage bucket",
   "format": "Compressed JSON (zstd by default, or gzip)",
   "limits": null,
   "source_ids": [
    "s31",
    "s32"
   ]
  }
 ],
 "after_cancel": {
  "access_until": "Contract customers: the end of the Order Term; after termination, a designated Authorized User can download Customer Data for up to 30 days",
  "data_kept": "After termination, Customer Data is deleted in the ordinary course and never kept beyond the plan's retention period; earlier deletion can be requested with an organization deletion request to support@datadoghq.com",
  "you_lose": [
   "Access to the organization's data once the 30-day download window after termination ends",
   "On the Free plan: monitoring for more than 5 hosts and metric history beyond 1 day",
   "Azure Marketplace: logs and metrics stop flowing to Datadog when the last Datadog resource is deleted",
   "Contract credits and promotional pricing: they don't carry into a renewal"
  ]
 },
 "agent_notes": {
  "sign_in_needed": true,
  "phone_or_chat_only": false,
  "retention_step": null,
  "tips": [
   "Contract customers: send the non-renewal request at least 15 days before the Order Term ends, or the order renews for the same duration",
   "Usage is invoiced monthly in arrears, so a bill for the last month's usage follows the change",
   "You must be on the Free plan before you can remove the card on file",
   "Leaving an organization is not disabling it: to disable the organization, contact Datadog support (after leaving, you can't rejoin unless an administrator invites you)",
   "Product trials cost nothing during the trial, but usage after the trial ends is charged",
   "Azure Marketplace: deleting one Datadog resource only stops data for its own Azure subscription when other resources map to the same organization",
   "After a contract ends without renewal, any continued use is billed at list prices: stop sending data or ask Support to disable the account",
   "Deleting the Azure resource cancels nothing for an organization that isn't billed through Azure Marketplace: it only removes that subscription's integration"
  ]
 },
 "sources": [
  {
   "id": "s1",
   "url": "https://docs.datadoghq.com/account_management/plan_and_usage/",
   "title": "Plan and Usage Settings",
   "publisher": "vendor",
   "quote": "Upgrade or downgrade your account from the Plan tab on the Plan & Usage section.",
   "supports": "where to downgrade"
  },
  {
   "id": "s2",
   "url": "https://docs.datadoghq.com/account_management/billing/",
   "title": "Billing",
   "publisher": "vendor",
   "quote": "To manage your Payment Method and view Subscription Details, you must be a Datadog Admin user.",
   "supports": "who manages billing"
  },
  {
   "id": "s3",
   "url": "https://docs.datadoghq.com/account_management/billing/credit_card/",
   "title": "Credit Card Billing",
   "publisher": "vendor",
   "quote": "To remove your credit card from Datadog, first downgrade to the Free plan.",
   "supports": "downgrade to Free, then remove the card"
  },
  {
   "id": "s4",
   "url": "https://docs.datadoghq.com/account_management/billing/credit_card/",
   "title": "Credit Card Billing",
   "publisher": "vendor",
   "quote": "By default, when you sign up with a credit card you are on a monthly plan.",
   "supports": "card plans are monthly"
  },
  {
   "id": "s5",
   "url": "https://docs.datadoghq.com/account_management/billing/credit_card/",
   "title": "Credit Card Billing",
   "publisher": "vendor",
   "quote": "Payment is collected by Datadog near the 10th business day of each month.",
   "supports": "when card payments are collected"
  },
  {
   "id": "s6",
   "url": "https://docs.datadoghq.com/account_management/billing/",
   "title": "Billing",
   "publisher": "vendor",
   "quote": "The billable count of hosts is calculated at the end of the month using the maximum count (high-water mark) of the lower 99 percent of usage for those hours.",
   "supports": "how host usage is billed"
  },
  {
   "id": "s7",
   "url": "https://docs.datadoghq.com/account_management/billing/",
   "title": "Billing",
   "publisher": "vendor",
   "quote": "Alternately, roles with Billing Read (billing_read) and Billing Edit (billing_edit) permissions can access this data.",
   "supports": "billing roles"
  },
  {
   "id": "s8",
   "url": "https://www.datadoghq.com/legal/msa/",
   "title": "Master Subscription Agreement",
   "publisher": "vendor",
   "quote": "Fees are calculated on the basis of usage and invoiced monthly in arrears",
   "supports": "usage is billed in arrears"
  },
  {
   "id": "s9",
   "url": "https://www.datadoghq.com/legal/msa/",
   "title": "Master Subscription Agreement",
   "publisher": "vendor",
   "quote": "Orders will automatically renew as a new Order for additional periods of the same duration as the expiring Order Term",
   "supports": "automatic renewal"
  },
  {
   "id": "s10",
   "url": "https://www.datadoghq.com/legal/msa/",
   "title": "Master Subscription Agreement",
   "publisher": "vendor",
   "quote": "submit a request to their Datadog Customer Success Manager at least 15 days before the expiration of the then current Order Term or make the desired changes within the Services.",
   "supports": "the 15-day non-renewal notice"
  },
  {
   "id": "s11",
   "url": "https://www.datadoghq.com/legal/msa/",
   "title": "Master Subscription Agreement",
   "publisher": "vendor",
   "quote": "Customer can prevent incurring further expenses by submitting a Support request for disablement of Customer's account including the desired disablement date.",
   "supports": "how to stop further charges"
  },
  {
   "id": "s12",
   "url": "https://www.datadoghq.com/legal/msa/",
   "title": "Master Subscription Agreement",
   "publisher": "vendor",
   "quote": "such Services will continue to be available pursuant to Datadog's standard terms",
   "supports": "use after the term continues under standard terms"
  },
  {
   "id": "s13",
   "url": "https://www.datadoghq.com/legal/msa/",
   "title": "Master Subscription Agreement",
   "publisher": "vendor",
   "quote": "Customer will not be entitled to a refund of Fees paid and any committed Fees for the full term of the Order(s)",
   "supports": "no refund; committed fees for the full term"
  },
  {
   "id": "s14",
   "url": "https://www.datadoghq.com/legal/msa/",
   "title": "Master Subscription Agreement",
   "publisher": "vendor",
   "quote": "and any Fees accrued beyond any committed Fees based on Customer's use of the Services prior to termination will become immediately due and payable.",
   "supports": "fees become due at termination"
  },
  {
   "id": "s15",
   "url": "https://www.datadoghq.com/legal/msa/",
   "title": "Master Subscription Agreement",
   "publisher": "vendor",
   "quote": "Datadog may increase the pricing in effect at the end of the applicable Order Term for the Services by up to the greater of 9%",
   "supports": "renewal price increase"
  },
  {
   "id": "s16",
   "url": "https://www.datadoghq.com/legal/msa/",
   "title": "Master Subscription Agreement",
   "publisher": "vendor",
   "quote": "credits do not renew and promotional or one-time pricing for any Services under the Order will not be extended to any renewal",
   "supports": "credits and promotions end at renewal"
  },
  {
   "id": "s17",
   "url": "https://docs.datadoghq.com/account_management/",
   "title": "Account Management",
   "publisher": "vendor",
   "quote": "To disable your Datadog organization account, contact Datadog support.",
   "supports": "disabling an organization"
  },
  {
   "id": "s18",
   "url": "https://www.datadoghq.com/legal/msa/",
   "title": "Master Subscription Agreement",
   "publisher": "vendor",
   "quote": "Customer may request earlier deletion of Customer Data by submitting an organization deletion request to support@datadoghq.com",
   "supports": "requesting earlier deletion"
  },
  {
   "id": "s19",
   "url": "https://docs.datadoghq.com/integrations/guide/azure-portal/",
   "title": "Managing the Azure Native Integration",
   "publisher": "vendor",
   "quote": "New Datadog organizations created through the Azure portal automatically have billing consolidated into their Azure invoice.",
   "supports": "Azure Marketplace billing"
  },
  {
   "id": "s20",
   "url": "https://docs.datadoghq.com/integrations/guide/azure-portal/",
   "title": "Managing the Azure Native Integration",
   "publisher": "vendor",
   "quote": "To delete the Datadog resource, select Delete on the overview page. Confirm deletion by typing yes, then click Delete.",
   "supports": "the Azure delete steps"
  },
  {
   "id": "s21",
   "url": "https://docs.datadoghq.com/integrations/guide/azure-portal/",
   "title": "Managing the Azure Native Integration",
   "publisher": "vendor",
   "quote": "the only Datadog resource mapped to its associated Datadog organization, logs and metrics are no longer sent to Datadog and all billing stops for Datadog through Azure",
   "supports": "when Azure billing stops"
  },
  {
   "id": "s22",
   "url": "https://docs.datadoghq.com/integrations/guide/azure-portal/",
   "title": "Managing the Azure Native Integration",
   "publisher": "vendor",
   "quote": "If there are additional Datadog resources mapped to the associated Datadog organization, deleting a Datadog resource only stops sending logs and metrics for its associated Azure subscription.",
   "supports": "other resources keep sending data"
  },
  {
   "id": "s23",
   "url": "https://www.datadoghq.com/pricing/",
   "title": "Datadog pricing",
   "publisher": "vendor",
   "quote": "Up to 5 hosts",
   "supports": "Free plan host limit"
  },
  {
   "id": "s24",
   "url": "https://www.datadoghq.com/pricing/",
   "title": "Datadog pricing",
   "publisher": "vendor",
   "quote": "1-day metric retention",
   "supports": "Free plan retention"
  },
  {
   "id": "s25",
   "url": "https://docs.datadoghq.com/account_management/plan_and_usage/",
   "title": "Plan and Usage Settings",
   "publisher": "vendor",
   "quote": "Contact your account representative or success@datadoghq.com to add or remove paid features that are not part of standard plans.",
   "supports": "removing non-standard paid features"
  },
  {
   "id": "s26",
   "url": "https://docs.datadoghq.com/integrations/guide/azure-portal/",
   "title": "Managing the Azure Native Integration",
   "publisher": "vendor",
   "quote": "Select Change Plan on the overview page to change your Datadog billing plan.",
   "supports": "changing plans on Azure"
  },
  {
   "id": "s27",
   "url": "https://www.datadoghq.com/legal/msa/",
   "title": "Master Subscription Agreement",
   "publisher": "vendor",
   "quote": "for up to 30 days from the effective date of termination of this Agreement or an applicable Order",
   "supports": "the 30-day download window"
  },
  {
   "id": "s28",
   "url": "https://www.datadoghq.com/legal/msa/",
   "title": "Master Subscription Agreement",
   "publisher": "vendor",
   "quote": "an Authorized User designated by Customer will be permitted to continue to access and download Customer Data",
   "supports": "who can download data after termination"
  },
  {
   "id": "s29",
   "url": "https://docs.datadoghq.com/dashboards/configure/",
   "title": "Configure dashboards",
   "publisher": "vendor",
   "quote": "Download a JSON file containing the JSON of your dashboard.",
   "supports": "dashboard JSON export"
  },
  {
   "id": "s30",
   "url": "https://docs.datadoghq.com/dashboards/configure/",
   "title": "Configure dashboards",
   "publisher": "vendor",
   "quote": "Options for copying or exporting the JSON can also be accessed from the Share icon in the upper right.",
   "supports": "where the export option is"
  },
  {
   "id": "s31",
   "url": "https://docs.datadoghq.com/logs/log_configuration/archives/",
   "title": "Log Archives",
   "publisher": "vendor",
   "quote": "forward all the logs ingested—whether indexed or not—to a cloud storage system of your own",
   "supports": "log archives to your own storage"
  },
  {
   "id": "s32",
   "url": "https://docs.datadoghq.com/logs/log_configuration/archives/",
   "title": "Log Archives",
   "publisher": "vendor",
   "quote": "log archives that Datadog forwards to your storage bucket are in compressed JSON format",
   "supports": "archive format"
  },
  {
   "id": "s33",
   "url": "https://docs.datadoghq.com/account_management/",
   "title": "Account Management",
   "publisher": "vendor",
   "quote": "If you leave an organization, you cannot rejoin unless invited by an administrator in that organization.",
   "supports": "leaving an organization"
  },
  {
   "id": "s34",
   "url": "https://docs.datadoghq.com/account_management/plan_and_usage/",
   "title": "Plan and Usage Settings",
   "publisher": "vendor",
   "quote": "There is no charge during the free trial period, but you are charged for any post-trial usage.",
   "supports": "trials and post-trial usage"
  },
  {
   "id": "s35",
   "url": "https://www.datadoghq.com/legal/msa/",
   "title": "Master Subscription Agreement",
   "publisher": "vendor",
   "quote": "Customer Data post termination will be deleted in the ordinary course, but in no event will be retained beyond the applicable Service Plan retention period",
   "supports": "data retention after termination"
  },
  {
   "id": "s36",
   "url": "https://www.datadoghq.com/legal/msa/",
   "title": "Master Subscription Agreement",
   "publisher": "vendor",
   "quote": "pricing will be calculated and invoiced in accordance with the pricing on the Pricing Page",
   "supports": "use after the Order Term is billed at list prices"
  },
  {
   "id": "s37",
   "url": "https://docs.datadoghq.com/integrations/guide/azure-portal/",
   "title": "Managing the Azure Native Integration",
   "publisher": "vendor",
   "quote": "Datadog support will reach out to confirm next steps with your account.",
   "supports": "what follows deleting the last Azure resource"
  },
  {
   "id": "s38",
   "url": "https://docs.datadoghq.com/integrations/guide/azure-portal/",
   "title": "Managing the Azure Native Integration",
   "publisher": "vendor",
   "quote": "If your Datadog organization is not billed through the Azure Marketplace, deleting a Datadog resource only removes the integration for that Azure subscription.",
   "supports": "deleting the resource doesn't cancel a Datadog-billed organization"
  }
 ],
 "verification": {
  "level": "partial",
  "checked_on": "2026-09-29",
  "by": "stackcut-research",
  "unverified": [
   "Datadog's support site (help.datadoghq.com) couldn't be checked, so any cancel steps in its articles aren't covered here",
   "The exact buttons and confirmation for downgrading to Free on the Plan tab aren't described in the docs read",
   "Whether downgrading to Free on its own stops all charges isn't documented; the documented way to stop further expenses is a Support request to disable the account",
   "The channel for that Support request isn't specified; support@datadoghq.com is the address the MSA gives for organization deletion requests",
   "AWS Marketplace and Google Cloud Marketplace billing and cancellation weren't found in Datadog's docs",
   "Annual versus on-demand prices on Datadog's pricing page couldn't be read, so they aren't confirmed"
  ],
  "review": {
   "by": "stackcut-review",
   "on": "2026-09-29",
   "result": "partial",
   "notes": [
    "Contract route: use after the Order Term without a new order is billed at the Pricing Page rates (added to effective and tips)",
    "Azure route: Datadog support follows up after the last resource is deleted; for organizations not billed through Azure, deleting the resource only removes the integration",
    "Still unconfirmed: the Plan-tab downgrade buttons, whether downgrading alone stops charges, and AWS or Google Cloud Marketplace billing (help.datadoghq.com has no billing articles)",
    "Summary trimmed to 49 words"
   ]
  }
 },
 "stackcut": {
  "vendor_id": "datadog",
  "name": "Datadog",
  "recipes": [
   {
    "id": "replace-datadog",
    "title": "Observability platform",
    "best_year_one_net": 166
   }
  ]
 },
 "page": "https://stackcut.io/cancel/datadog",
 "json": "https://stackcut.io/exits/datadog.json",
 "evidence": {
  "packet_revision": "030ac67084730217d1f106484f970fb1eb6618bfeba592d3ffd6e58a1eb3e67b",
  "docs_checked_on": "2026-09-29",
  "last_observed_success_on": null,
  "verification": "partial",
  "freshness": {
   "as_of": "2026-10-09",
   "status": "current",
   "checked_on": "2026-09-29",
   "age_days": 10,
   "stale_after_days": 30,
   "next_check_on": "2026-10-29"
  },
  "routes": [
   {
    "route_id": "datadog--direct-web--r1",
    "channel": "direct_web",
    "checked_on": "2026-09-29",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-09-29",
     "age_days": 10,
     "stale_after_days": 30,
     "next_check_on": "2026-10-29"
    }
   },
   {
    "route_id": "datadog--sales-contract--r2",
    "channel": "sales_contract",
    "checked_on": "2026-09-29",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-09-29",
     "age_days": 10,
     "stale_after_days": 30,
     "next_check_on": "2026-10-29"
    }
   },
   {
    "route_id": "datadog--direct-web--r3",
    "channel": "direct_web",
    "checked_on": "2026-09-29",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-09-29",
     "age_days": 10,
     "stale_after_days": 30,
     "next_check_on": "2026-10-29"
    }
   },
   {
    "route_id": "datadog--reseller-or-partner--r4",
    "channel": "reseller_or_partner",
    "checked_on": "2026-09-29",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-09-29",
     "age_days": 10,
     "stale_after_days": 30,
     "next_check_on": "2026-10-29"
    }
   }
  ]
 },
 "license": "CC-BY-4.0",
 "credit": "Stackcut Exits (https://stackcut.io/cancel), CC BY 4.0"
}