Business software · Developer tools, hosting and APIs

How to cancel Courier

An administrator cancels the subscription renewal in account settings (Settings, then Billing) or by contacting Courier at support@courier.com. Access runs to the end of the current period and paid fees aren't refunded. Business is pay-as-you-go per send; Developer is free up to 10,000 sends a month.

By Stackcut · Partly confirmed (see what's unverified) on 2026-10-08, then re-checked independently · JSON · Open data, CC BY 4.0

Open Courier's cancel page

The short answer

  • Where: Sign in as an administrator and open Settings, then Billing (app.courier.com).
  • When it ends: You can access the Service until the end of the current Subscription period.
  • Want to keep it for less? Free plan and more. Options

Before you cancel

What happens to your data

Courier's Data Processing Addendum says it deletes Customer Personal Data within 30 days of the agreement ending, except what the law requires it to keep.

What you lose

  • Access to the Service once the current Subscription period ends
  • Message logs, which Courier keeps only for each plan's log retention period

Cancel, by who bills you

Pick the route for whoever charges you: the name on your card statement or receipt tells you.

Business plan and add-ons

Online, self-serve Paid self-serve use: the Business plan (pay-as-you-go per send, started by adding a credit card) and the monthly Device Preview add-on. Who can cancel: An administrator, since administrators manage billing including the plan and payment method.

  1. Sign in as an administrator and open Settings, then Billing
  2. Cancel the subscription renewal from your account settings, or email support@courier.com and ask Courier to cancel it
Access ends
You can access the Service until the end of the current Subscription period
Refunds
Paid Subscription fees are non-refundable except when required by law, and fees already paid for the current period aren't refunded; Courier may consider some refund requests case by case
Open the page
Source: courier.com courier.com

Enterprise plan

Through sales Enterprise plans with custom volume pricing quoted by Courier's sales team. Who can cancel: The customer that signed the Enterprise agreement.

  1. Check your Enterprise agreement for its term, renewal and notice rules
  2. Contact your Courier sales contact, or support@courier.com, to end or not renew the plan
Source: courier.com courier.com courier.com

Questions people ask

Can I get a refund if I cancel Courier?

Business plan and add-ons: Paid Subscription fees are non-refundable except when required by law, and fees already paid for the current period aren't refunded; Courier may consider some refund requests case by case.

Source: courier.com

If I cancel Courier, when does my access end?

Business plan and add-ons: You can access the Service until the end of the current Subscription period.

Source: courier.com

What happens to my data when I cancel Courier?

Courier's Data Processing Addendum says it deletes Customer Personal Data within 30 days of the agreement ending, except what the law requires it to keep.

Source: courier.com

Keep it for less

Before cancelling, check whether one of these does the job. Offers change and differ by account.

For AI agents

  • The person signs in and handles any two-factor code; an agent should never ask for a password.
  • Only administrators manage billing, including the plan and payment method
  • Adding a credit card moves a Developer workspace to the pay-per-send Business plan
  • Device Preview is a paid monthly add-on managed in Settings, then Billing
  • The terms say you end your Account by discontinuing use of the Service; cancelling the paid renewal is a separate step
  • Keep your own copy of your content: the terms say you must maintain one in a location independent of the Service
  • A send counts whether or not the provider delivers it

Get this plan as data: get_exit_plan on the Stackcut MCP (stackcut.io/mcp), or /exits/courier.json. After using a guide, send structured report_guide_feedback for matching or changed steps, missing billing routes or human handoffs; keep unknown language and market omitted. Confirm with the person before the final click, and report the outcome with report_action_outcome, using the exact packet_revision and route_id returned by the plan.

Or give your agent the stackcut-leave skill (a zip): it exports first, walks the steps, stops when the page doesn't match, and leaves the final click to the person.

Sources

  1. Courier Terms of Service You may cancel Your Subscription renewal either through Your Account settings page or by contacting the Company. (where to cancel the renewal, or contact Courier)
  2. Courier Terms of Service You will be able to access the Service until the end of Your current Subscription period. (access runs to the end of the period)
  3. Courier Terms of Service You will not receive a refund for the fees You already paid for Your current Subscription period (no refund for the current period)
  4. Courier Terms of Service Except when required by law, paid Subscription fees are non-refundable. (the general refund rule)
  5. Courier Terms of Service At the end of each period, Your Subscription will automatically renew under the exact same conditions (subscriptions renew automatically each period)
  6. Courier Terms of Service The Service or some parts of the Service are available only with a paid Subscription. (some features need a paid subscription)
  7. Courier Terms of Service You agree to maintain a complete and accurate copy of any Content in a location independent of the Service. (keep your own copy of content)
  8. Courier Terms of Service Any Subscription fee change will become effective at the end of the then-current Subscription period. (fee changes take effect at the end of the period)
  9. Courier Billing Administrators manage billing, including the plan and payment method. (who can change the plan and payment method)
  10. Courier Billing Add a credit card in Settings → Billing. (where billing lives in the app)
  11. Courier Billing Enable the Device Preview add-on in Settings → Billing. It needs a credit card on file. (the Device Preview add-on)
  12. Courier Billing Sending more than 10,000 a month takes the Business plan, which you get by adding a credit card. (going over the free limit moves you to Business)
  13. Courier Billing Business is pay-as-you-go at $0.005 for every send. (the Business price)
  14. Courier Billing Developer is free for 10,000 sends a month. (the Developer free allowance)
  15. Courier Billing A send counts whether or not the provider delivers it. (how sends are counted)
  16. Courier Pricing Start free with 10,000 sends a month, then pay $0.005 per send as you grow. (the free start and pay-per-send pricing)
  17. Courier Terms of Service Certain refund requests for Subscriptions may be considered by the Company on a case-by-case basis (case-by-case refunds)
  18. Courier Terms of Service support@courier.com (the contact address)
  19. Courier Billing Adding a credit card to a Developer workspace moves it to Business. (a card moves the workspace to Business)
  20. Courier Billing quoted by Courier's sales team based on your volume (Enterprise pricing is set by sales)
  21. Courier Pricing Enterprise is custom-priced with volume discounts. (the Enterprise plan)
  22. Courier Data Processing Addendum Customer instructs Courier to delete Customer Personal Data within 30 days of the termination of the Agreement (deletion within 30 days after the agreement ends)
  23. Courier Data Processing Addendum Courier may retain Customer Personal Data to the extent and for the period required by applicable laws (the legal-retention exception)
  24. Courier Terms of Service If You wish to terminate Your Account, You may simply discontinue using the Service. (ending the account)
  25. Courier Billing Device Preview is a paid monthly add-on, so it needs a credit card on file. (the add-on bills monthly)
  26. Courier Compliance Logs lists how long each plan keeps it. (log retention depends on the plan)

Not confirmed yet

  • Courier's docs don't name the control in Settings, then Billing, that cancels the renewal, or how the screen confirms it
  • Whether removing the credit card or cancelling returns a Business workspace to the free Developer plan, and when per-send charges stop, isn't documented
  • How the final per-send bill after cancelling is settled isn't documented
  • Renewal, notice and termination terms for Enterprise plans are in each customer's agreement, not on public pages
  • Courier doesn't document a way to export templates, logs or other workspace data before leaving
  • Courier's pricing page, docs and terms don't mention buying through a cloud marketplace

Independent re-check, 2026-10-08

A second reviewer re-read the official pages and corrected what was wrong or missing. The JSON lists what changed.

Partly confirmed (see what's unverified), 2026-10-08. Cancel flows change: if this one did, tell us at support@stackcut.io. Stackcut Exits is open data (CC BY 4.0).