{
 "id": "courier",
 "name": "Courier",
 "category": "developer_tools",
 "website": "https://www.courier.com",
 "domains": [
  "courier.com",
  "app.courier.com"
 ],
 "summary": "An administrator cancels the subscription renewal in account settings (Settings, then Billing) or by contacting Courier at support@courier.com. Access runs to the end of the current period and paid fees aren't refunded. Business is pay-as-you-go per send; Developer is free up to 10,000 sends a month.",
 "routes": [
  {
   "channel": "direct_web",
   "label": "Business plan and add-ons",
   "applies_to": "Paid self-serve use: the Business plan (pay-as-you-go per send, started by adding a credit card) and the monthly Device Preview add-on",
   "who": "An administrator, since administrators manage billing including the plan and payment method",
   "method": "self_serve",
   "start_url": "https://app.courier.com/settings/billing",
   "steps": [
    {
     "do": "Sign in as an administrator and open Settings, then Billing",
     "expect": null
    },
    {
     "do": "Cancel the subscription renewal from your account settings, or email support@courier.com and ask Courier to cancel it",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "You can access the Service until the end of the current Subscription period",
   "notice": null,
   "refund": "Paid Subscription fees are non-refundable except when required by law, and fees already paid for the current period aren't refunded; Courier may consider some refund requests case by case",
   "fees": null,
   "source_ids": [
    "s1",
    "s2",
    "s3",
    "s4",
    "s9",
    "s10",
    "s13",
    "s17",
    "s18",
    "s19"
   ]
  },
  {
   "channel": "sales_contract",
   "label": "Enterprise plan",
   "applies_to": "Enterprise plans with custom volume pricing quoted by Courier's sales team",
   "who": "The customer that signed the Enterprise agreement",
   "method": "contact_sales",
   "start_url": null,
   "steps": [
    {
     "do": "Check your Enterprise agreement for its term, renewal and notice rules",
     "expect": null
    },
    {
     "do": "Contact your Courier sales contact, or support@courier.com, to end or not renew the plan",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": null,
   "notice": null,
   "refund": null,
   "fees": null,
   "source_ids": [
    "s20",
    "s21",
    "s18"
   ]
  }
 ],
 "pay_less": [
  {
   "type": "free_plan",
   "what": "Developer plan, free for 10,000 sends a month",
   "evidence": "documented",
   "source_ids": [
    "s14",
    "s16"
   ]
  }
 ],
 "export": [],
 "after_cancel": {
  "access_until": "The end of the current Subscription period",
  "data_kept": "Courier's Data Processing Addendum says it deletes Customer Personal Data within 30 days of the agreement ending, except what the law requires it to keep",
  "you_lose": [
   "Access to the Service once the current Subscription period ends",
   "Message logs, which Courier keeps only for each plan's log retention period"
  ]
 },
 "agent_notes": {
  "sign_in_needed": true,
  "phone_or_chat_only": false,
  "retention_step": null,
  "tips": [
   "Only administrators manage billing, including the plan and payment method",
   "Adding a credit card moves a Developer workspace to the pay-per-send Business plan",
   "Device Preview is a paid monthly add-on managed in Settings, then Billing",
   "The terms say you end your Account by discontinuing use of the Service; cancelling the paid renewal is a separate step",
   "Keep your own copy of your content: the terms say you must maintain one in a location independent of the Service",
   "A send counts whether or not the provider delivers it"
  ]
 },
 "sources": [
  {
   "id": "s1",
   "url": "https://www.courier.com/terms-of-service",
   "title": "Courier Terms of Service",
   "publisher": "vendor",
   "quote": "You may cancel Your Subscription renewal either through Your Account settings page or by contacting the Company.",
   "supports": "where to cancel the renewal, or contact Courier"
  },
  {
   "id": "s2",
   "url": "https://www.courier.com/terms-of-service",
   "title": "Courier Terms of Service",
   "publisher": "vendor",
   "quote": "You will be able to access the Service until the end of Your current Subscription period.",
   "supports": "access runs to the end of the period"
  },
  {
   "id": "s3",
   "url": "https://www.courier.com/terms-of-service",
   "title": "Courier Terms of Service",
   "publisher": "vendor",
   "quote": "You will not receive a refund for the fees You already paid for Your current Subscription period",
   "supports": "no refund for the current period"
  },
  {
   "id": "s4",
   "url": "https://www.courier.com/terms-of-service",
   "title": "Courier Terms of Service",
   "publisher": "vendor",
   "quote": "Except when required by law, paid Subscription fees are non-refundable.",
   "supports": "the general refund rule"
  },
  {
   "id": "s5",
   "url": "https://www.courier.com/terms-of-service",
   "title": "Courier Terms of Service",
   "publisher": "vendor",
   "quote": "At the end of each period, Your Subscription will automatically renew under the exact same conditions",
   "supports": "subscriptions renew automatically each period"
  },
  {
   "id": "s6",
   "url": "https://www.courier.com/terms-of-service",
   "title": "Courier Terms of Service",
   "publisher": "vendor",
   "quote": "The Service or some parts of the Service are available only with a paid Subscription.",
   "supports": "some features need a paid subscription"
  },
  {
   "id": "s7",
   "url": "https://www.courier.com/terms-of-service",
   "title": "Courier Terms of Service",
   "publisher": "vendor",
   "quote": "You agree to maintain a complete and accurate copy of any Content in a location independent of the Service.",
   "supports": "keep your own copy of content"
  },
  {
   "id": "s8",
   "url": "https://www.courier.com/terms-of-service",
   "title": "Courier Terms of Service",
   "publisher": "vendor",
   "quote": "Any Subscription fee change will become effective at the end of the then-current Subscription period.",
   "supports": "fee changes take effect at the end of the period"
  },
  {
   "id": "s9",
   "url": "https://www.courier.com/docs/workspaces/billing.md",
   "title": "Courier Billing",
   "publisher": "vendor",
   "quote": "Administrators manage billing, including the plan and payment method.",
   "supports": "who can change the plan and payment method"
  },
  {
   "id": "s10",
   "url": "https://www.courier.com/docs/workspaces/billing.md",
   "title": "Courier Billing",
   "publisher": "vendor",
   "quote": "Add a credit card in Settings → Billing.",
   "supports": "where billing lives in the app"
  },
  {
   "id": "s11",
   "url": "https://www.courier.com/docs/workspaces/billing.md",
   "title": "Courier Billing",
   "publisher": "vendor",
   "quote": "Enable the Device Preview add-on in Settings → Billing. It needs a credit card on file.",
   "supports": "the Device Preview add-on"
  },
  {
   "id": "s12",
   "url": "https://www.courier.com/docs/workspaces/billing.md",
   "title": "Courier Billing",
   "publisher": "vendor",
   "quote": "Sending more than 10,000 a month takes the Business plan, which you get by adding a credit card.",
   "supports": "going over the free limit moves you to Business"
  },
  {
   "id": "s13",
   "url": "https://www.courier.com/docs/workspaces/billing.md",
   "title": "Courier Billing",
   "publisher": "vendor",
   "quote": "Business is pay-as-you-go at $0.005 for every send.",
   "supports": "the Business price"
  },
  {
   "id": "s14",
   "url": "https://www.courier.com/docs/workspaces/billing.md",
   "title": "Courier Billing",
   "publisher": "vendor",
   "quote": "Developer is free for 10,000 sends a month.",
   "supports": "the Developer free allowance"
  },
  {
   "id": "s15",
   "url": "https://www.courier.com/docs/workspaces/billing.md",
   "title": "Courier Billing",
   "publisher": "vendor",
   "quote": "A send counts whether or not the provider delivers it.",
   "supports": "how sends are counted"
  },
  {
   "id": "s16",
   "url": "https://www.courier.com/pricing",
   "title": "Courier Pricing",
   "publisher": "vendor",
   "quote": "Start free with 10,000 sends a month, then pay $0.005 per send as you grow.",
   "supports": "the free start and pay-per-send pricing"
  },
  {
   "id": "s17",
   "url": "https://www.courier.com/terms-of-service",
   "title": "Courier Terms of Service",
   "publisher": "vendor",
   "quote": "Certain refund requests for Subscriptions may be considered by the Company on a case-by-case basis",
   "supports": "case-by-case refunds"
  },
  {
   "id": "s18",
   "url": "https://www.courier.com/terms-of-service",
   "title": "Courier Terms of Service",
   "publisher": "vendor",
   "quote": "support@courier.com",
   "supports": "the contact address"
  },
  {
   "id": "s19",
   "url": "https://www.courier.com/docs/workspaces/billing.md",
   "title": "Courier Billing",
   "publisher": "vendor",
   "quote": "Adding a credit card to a Developer workspace moves it to Business.",
   "supports": "a card moves the workspace to Business"
  },
  {
   "id": "s20",
   "url": "https://www.courier.com/docs/workspaces/billing.md",
   "title": "Courier Billing",
   "publisher": "vendor",
   "quote": "quoted by Courier's sales team based on your volume",
   "supports": "Enterprise pricing is set by sales"
  },
  {
   "id": "s21",
   "url": "https://www.courier.com/pricing",
   "title": "Courier Pricing",
   "publisher": "vendor",
   "quote": "Enterprise is custom-priced with volume discounts.",
   "supports": "the Enterprise plan"
  },
  {
   "id": "s22",
   "url": "https://www.courier.com/data-processing-addendum",
   "title": "Courier Data Processing Addendum",
   "publisher": "vendor",
   "quote": "Customer instructs Courier to delete Customer Personal Data within 30 days of the termination of the Agreement",
   "supports": "deletion within 30 days after the agreement ends"
  },
  {
   "id": "s23",
   "url": "https://www.courier.com/data-processing-addendum",
   "title": "Courier Data Processing Addendum",
   "publisher": "vendor",
   "quote": "Courier may retain Customer Personal Data to the extent and for the period required by applicable laws",
   "supports": "the legal-retention exception"
  },
  {
   "id": "s24",
   "url": "https://www.courier.com/terms-of-service",
   "title": "Courier Terms of Service",
   "publisher": "vendor",
   "quote": "If You wish to terminate Your Account, You may simply discontinue using the Service.",
   "supports": "ending the account"
  },
  {
   "id": "s25",
   "url": "https://www.courier.com/docs/workspaces/billing.md",
   "title": "Courier Billing",
   "publisher": "vendor",
   "quote": "Device Preview is a paid monthly add-on, so it needs a credit card on file.",
   "supports": "the add-on bills monthly"
  },
  {
   "id": "s26",
   "url": "https://www.courier.com/docs/workspaces/compliance.md",
   "title": "Courier Compliance",
   "publisher": "vendor",
   "quote": "Logs lists how long each plan keeps it.",
   "supports": "log retention depends on the plan"
  }
 ],
 "verification": {
  "level": "partial",
  "checked_on": "2026-10-08",
  "by": "stackcut-research",
  "unverified": [
   "Courier's docs don't name the control in Settings, then Billing, that cancels the renewal, or how the screen confirms it",
   "Whether removing the credit card or cancelling returns a Business workspace to the free Developer plan, and when per-send charges stop, isn't documented",
   "How the final per-send bill after cancelling is settled isn't documented",
   "Renewal, notice and termination terms for Enterprise plans are in each customer's agreement, not on public pages",
   "Courier doesn't document a way to export templates, logs or other workspace data before leaving",
   "Courier's pricing page, docs and terms don't mention buying through a cloud marketplace"
  ],
  "review": {
   "by": "stackcut-review",
   "on": "2026-10-08",
   "result": "fixed",
   "notes": [
    "Re-checked every route fact against the Courier terms and billing docs; quotes confirmed",
    "Start page changed to Settings, then Billing (app.courier.com/settings/billing), which the billing docs link",
    "Added the support@courier.com contact for cancelling, and that refunds may be considered case by case",
    "Added an Enterprise route: pricing is quoted by Courier's sales team",
    "Data kept: the Data Processing Addendum says personal data is deleted within 30 days of the agreement ending",
    "Courier sells no app-store subscriptions and documents no marketplace billing",
    "Rewrote the not-confirmed notes for readers"
   ]
  }
 },
 "page": "https://stackcut.io/cancel/courier",
 "json": "https://stackcut.io/exits/courier.json",
 "evidence": {
  "packet_revision": "fa535e4a3ff89db71e4e7c77507a936650aec4d3500d6f2ebea830d2328ba7e8",
  "docs_checked_on": "2026-10-08",
  "last_observed_success_on": null,
  "verification": "partial",
  "freshness": {
   "as_of": "2026-10-09",
   "status": "current",
   "checked_on": "2026-10-08",
   "age_days": 1,
   "stale_after_days": 30,
   "next_check_on": "2026-11-07"
  },
  "routes": [
   {
    "route_id": "courier--direct-web--r1",
    "channel": "direct_web",
    "checked_on": "2026-10-08",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-08",
     "age_days": 1,
     "stale_after_days": 30,
     "next_check_on": "2026-11-07"
    }
   },
   {
    "route_id": "courier--sales-contract--r2",
    "channel": "sales_contract",
    "checked_on": "2026-10-08",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-08",
     "age_days": 1,
     "stale_after_days": 30,
     "next_check_on": "2026-11-07"
    }
   }
  ]
 },
 "license": "CC-BY-4.0",
 "credit": "Stackcut Exits (https://stackcut.io/cancel), CC BY 4.0"
}