How to cancel Contentful

Before you cancel

Export first

• Space content: entries, assets, content model, locales, tags, webhooks, roles, releases, workflows and more; users, teams, spaces and app data through the APIs: Use Contentful's CLI tool (import and export) for the items it supports, or call the Contentful APIs for each resource type. Some data (for example users, teams, spaces, organizations, app definitions and audit logs) can only be exported through the APIs, not the CLI contentful.com

What happens to your data

Cancelling a plan moves the organization to Free rather than deleting it. Once the agreement ends, Contentful deletes all customer content within 35 days of a written request.

What you lose

• Paid-plan features and limits; the Free plan has hard usage caps
• Any space licenses you cancel

Cancel, by who bills you

Pick the route for whoever charges you: the name on your card statement or receipt tells you.

Questions people ask

Keep it for less

Before cancelling, check whether one of these does the job. Offers change and differ by account.

• Free plan The Free plan costs $0 and uses hard caps instead of overage charges; it is meant for personal projects, hack weeks or a local non-profit, not commercial use contentful.com contentful.com
• Fewer seats Cancel space licenses you no longer need: in Organization settings & subscriptions, open the Subscription tab, click the three-dot icon next to the space in the Space licenses table and select Cancel subscription contentful.com contentful.com

For AI agents

• The person signs in and handles any two-factor code; an agent should never ask for a password.
• Cancelling a paid plan is done by downgrading to the Free plan; it doesn't delete spaces or content
• Recurring billing stops as soon as you confirm, even though the paid plan runs to the end of the billing period
• Only organization owners and organization administrators can view or change the subscription
• The Free plan isn't intended for commercial use, so a business may need another plan or another tool
• Paid plans bill usage over their included limits (extra API calls and asset bandwidth)

Get this plan as data: get_exit_plan on the Stackcut MCP (stackcut.io/mcp), or /exits/contentful.json. After using a guide, send structured report_guide_feedback for matching or changed steps, missing billing routes or human handoffs; keep unknown language and market omitted. Confirm with the person before the final click, and report the outcome with report_action_outcome, using the exact packet_revision and route_id returned by the plan.

Or give your agent the stackcut-leave skill (a zip): it exports first, walks the steps, stops when the page doesn't match, and leaves the final click to the person.

Sources

1. Cancel subscription Navigate to the Organization subscription page. (where the cancel flow starts)
2. Cancel subscription Click the Change plan button. (the Change plan step)
3. Cancel subscription Select the Free plan. (choosing Free)
4. Cancel subscription In the Cancellation in progress modal, click Cancel plan. (the final confirm)
5. Cancel subscription Your organization will move to the Free plan at the end of your current billing period. (when the plan ends)
6. Cancel subscription Your recurring billing stops immediately (billing stops at once)
7. Cancel subscription A cancellation email will be sent to the organization owner. (the confirmation email)
8. View your subscription plan If you are an organization owner or organization administrator, you can view or modify your current subscription plan details in the web app. (who can change the plan)
9. View your subscription plan The Subscription overview page is displayed. (what you see on the subscription page)
10. Terms of Service all payment obligations are non-cancelable and non-pro-ratable for partial months, and fees paid are non-refundable. (no refunds or pro-rating)
11. Terms of Service Customer may terminate Customer's account at any time through the account management tools made available through the Subscription Services. (the account can be ended in the product)
12. Cancel a space license File a ticket here to cancel your subscription. (filing a ticket to cancel the subscription)
13. FAQs for the Contentful Free plan The Free plan is aimed at individual developers' personal projects, hack weeks or supporting a local non-profit. It is not intended for commercial purposes. (who the Free plan is for)
14. Pricing $0 / forever (the Free plan price)
15. Pricing $5 per additional 1 million API calls per month (paid plans bill overages)
16. Cancel a space license Navigate to the 'Subscription' tab. (where space licenses are cancelled)
17. Cancel a space license Under the Space licenses table, click on the three-dotted icon '...' on the right-hand side for the space you want to cancel. (the space-license cancel step)
18. View your subscription plan Lite platform customers can cancel licenses in the Space licenses table. (who can cancel space licenses)
19. Data export Contentful also makes available a CLI tool which provides additional porting functionality for certain data. (the CLI export)
20. Data export the primary procedure that Contentful makes available for exporting your content is via APIs (API export)
21. Data Processing Addendum for Customers Within 35 days of written request by Customer upon termination or expiration of the Agreement, Contentful will delete (such that it cannot be recovered or reconstructed) all Customer Content (deletion after the agreement ends)
22. Terms of Service Customer is not due any refunds in the event of any suspension or termination (no refund on termination)
23. Cancel subscription A confirmation banner Cancellation in progress will appear at the top of your Subscription page. (the on-screen confirmation)
24. Terms of Service If Customer and Contentful execute a service order referencing this Agreement, such service order will control in the event of any conflict or inconsistency with the terms of this Agreement. (service orders set their own terms)
25. Pricing The Free plan works differently, using hard caps so your usage stays within (the Free plan's hard caps)

Not confirmed yet

• Renewal and notice terms for Enterprise subscriptions are set in each customer's service order, not on Contentful's public pages
• Contentful's help pages don't say how overage charges from the last billing period are billed after cancelling
• The export file format isn't stated on the data export page; it's described in Contentful's CLI documentation

Independent re-check, 2026-10-05

A second reviewer re-read the official pages and corrected what was wrong or missing. The JSON lists what changed.

Checked against official help pages, 2026-10-05. Cancel flows change: if this one did, tell us at support@stackcut.io. Stackcut Exits is open data (CC BY 4.0).