{
 "id": "contentful",
 "name": "Contentful",
 "category": "developer_tools",
 "website": "https://www.contentful.com",
 "domains": [
  "contentful.com"
 ],
 "summary": "An organization owner or admin opens the Organization subscription page, clicks Change plan, selects Free, then Downgrade and Cancel plan. Billing stops at once; the organization moves to Free when the billing period ends. Gotcha: fees aren't refunded, and plans you can't change in the app need a support ticket.",
 "routes": [
  {
   "channel": "direct_web",
   "label": "Self-service plans",
   "applies_to": "Self-service paid plans such as Lite, managed in the Contentful web app",
   "who": "An organization owner or organization administrator",
   "method": "self_serve",
   "start_url": "https://app.contentful.com",
   "steps": [
    {
     "do": "Log in to the Contentful web app, click the environment switcher, click the organization name and select Organization settings & subscriptions",
     "expect": "Subscription overview"
    },
    {
     "do": "On the Organization subscription page, click Change plan",
     "expect": null
    },
    {
     "do": "Select the Free plan and click Downgrade",
     "expect": "Cancellation in progress"
    },
    {
     "do": "In the Cancellation in progress window, click Cancel plan",
     "expect": null
    }
   ],
   "confirm_by": "A Cancellation in progress banner appears at the top of the Subscription page, and a cancellation email is sent to the organization owner",
   "effective": "Recurring billing stops immediately; the organization moves to the Free plan at the end of the current billing period",
   "notice": null,
   "refund": "Fees paid are non-refundable, and payment obligations aren't pro-rated for partial months",
   "fees": null,
   "source_ids": [
    "s1",
    "s2",
    "s3",
    "s4",
    "s5",
    "s6",
    "s7",
    "s8",
    "s9",
    "s10",
    "s11",
    "s23"
   ]
  },
  {
   "channel": "sales_contract",
   "label": "Enterprise and other plans",
   "applies_to": "Subscriptions you can't cancel from the web app, such as Enterprise (custom-priced) plans under a service order",
   "who": "The customer, by filing a ticket with Contentful Support",
   "method": "form",
   "start_url": "https://www.contentful.com/support/",
   "steps": [
    {
     "do": "File a ticket with Contentful Support asking to cancel your subscription",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": null,
   "notice": "Set by your service order, which overrides the public Terms where they differ",
   "refund": "Fees paid are non-refundable, payment obligations aren't pro-rated for partial months, and no refund is due on termination",
   "fees": null,
   "source_ids": [
    "s12",
    "s10",
    "s22",
    "s24"
   ]
  }
 ],
 "pay_less": [
  {
   "type": "free_plan",
   "what": "The Free plan costs $0 and uses hard caps instead of overage charges; it is meant for personal projects, hack weeks or a local non-profit, not commercial use",
   "evidence": "documented",
   "source_ids": [
    "s13",
    "s14",
    "s25"
   ]
  },
  {
   "type": "seat_reduction",
   "what": "Cancel space licenses you no longer need: in Organization settings & subscriptions, open the Subscription tab, click the three-dot icon next to the space in the Space licenses table and select Cancel subscription",
   "evidence": "documented",
   "source_ids": [
    "s16",
    "s17",
    "s18"
   ]
  }
 ],
 "export": [
  {
   "data": "Space content: entries, assets, content model, locales, tags, webhooks, roles, releases, workflows and more; users, teams, spaces and app data through the APIs",
   "how": "Use Contentful's CLI tool (import and export) for the items it supports, or call the Contentful APIs for each resource type",
   "format": null,
   "limits": "Some data (for example users, teams, spaces, organizations, app definitions and audit logs) can only be exported through the APIs, not the CLI",
   "source_ids": [
    "s19",
    "s20"
   ]
  }
 ],
 "after_cancel": {
  "access_until": "The end of the current billing period; then the organization is on the Free plan",
  "data_kept": "Cancelling a plan moves the organization to Free rather than deleting it. Once the agreement ends, Contentful deletes all customer content within 35 days of a written request",
  "you_lose": [
   "Paid-plan features and limits; the Free plan has hard usage caps",
   "Any space licenses you cancel"
  ]
 },
 "agent_notes": {
  "sign_in_needed": true,
  "phone_or_chat_only": false,
  "retention_step": null,
  "tips": [
   "Cancelling a paid plan is done by downgrading to the Free plan; it doesn't delete spaces or content",
   "Recurring billing stops as soon as you confirm, even though the paid plan runs to the end of the billing period",
   "Only organization owners and organization administrators can view or change the subscription",
   "The Free plan isn't intended for commercial use, so a business may need another plan or another tool",
   "Paid plans bill usage over their included limits (extra API calls and asset bandwidth)"
  ]
 },
 "sources": [
  {
   "id": "s1",
   "url": "https://www.contentful.com/help/admin/billing-subscription/cancel-subscription/",
   "title": "Cancel subscription",
   "publisher": "vendor",
   "quote": "Navigate to the Organization subscription page.",
   "supports": "where the cancel flow starts"
  },
  {
   "id": "s2",
   "url": "https://www.contentful.com/help/admin/billing-subscription/cancel-subscription/",
   "title": "Cancel subscription",
   "publisher": "vendor",
   "quote": "Click the Change plan button.",
   "supports": "the Change plan step"
  },
  {
   "id": "s3",
   "url": "https://www.contentful.com/help/admin/billing-subscription/cancel-subscription/",
   "title": "Cancel subscription",
   "publisher": "vendor",
   "quote": "Select the Free plan.",
   "supports": "choosing Free"
  },
  {
   "id": "s4",
   "url": "https://www.contentful.com/help/admin/billing-subscription/cancel-subscription/",
   "title": "Cancel subscription",
   "publisher": "vendor",
   "quote": "In the Cancellation in progress modal, click Cancel plan.",
   "supports": "the final confirm"
  },
  {
   "id": "s5",
   "url": "https://www.contentful.com/help/admin/billing-subscription/cancel-subscription/",
   "title": "Cancel subscription",
   "publisher": "vendor",
   "quote": "Your organization will move to the Free plan at the end of your current billing period.",
   "supports": "when the plan ends"
  },
  {
   "id": "s6",
   "url": "https://www.contentful.com/help/admin/billing-subscription/cancel-subscription/",
   "title": "Cancel subscription",
   "publisher": "vendor",
   "quote": "Your recurring billing stops immediately",
   "supports": "billing stops at once"
  },
  {
   "id": "s7",
   "url": "https://www.contentful.com/help/admin/billing-subscription/cancel-subscription/",
   "title": "Cancel subscription",
   "publisher": "vendor",
   "quote": "A cancellation email will be sent to the organization owner.",
   "supports": "the confirmation email"
  },
  {
   "id": "s8",
   "url": "https://www.contentful.com/help/admin/billing-subscription/subscription-plan/",
   "title": "View your subscription plan",
   "publisher": "vendor",
   "quote": "If you are an organization owner or organization administrator, you can view or modify your current subscription plan details in the web app.",
   "supports": "who can change the plan"
  },
  {
   "id": "s9",
   "url": "https://www.contentful.com/help/admin/billing-subscription/subscription-plan/",
   "title": "View your subscription plan",
   "publisher": "vendor",
   "quote": "The Subscription overview page is displayed.",
   "supports": "what you see on the subscription page"
  },
  {
   "id": "s10",
   "url": "https://www.contentful.com/legal/customers/terms-of-service/",
   "title": "Terms of Service",
   "publisher": "vendor",
   "quote": "all payment obligations are non-cancelable and non-pro-ratable for partial months, and fees paid are non-refundable.",
   "supports": "no refunds or pro-rating"
  },
  {
   "id": "s11",
   "url": "https://www.contentful.com/legal/customers/terms-of-service/",
   "title": "Terms of Service",
   "publisher": "vendor",
   "quote": "Customer may terminate Customer's account at any time through the account management tools made available through the Subscription Services.",
   "supports": "the account can be ended in the product"
  },
  {
   "id": "s12",
   "url": "https://www.contentful.com/help/admin/billing-subscription/cancel-space-license/",
   "title": "Cancel a space license",
   "publisher": "vendor",
   "quote": "File a ticket here to cancel your subscription.",
   "supports": "filing a ticket to cancel the subscription"
  },
  {
   "id": "s13",
   "url": "https://www.contentful.com/help/admin/billing-subscription/contentful-free-plan/",
   "title": "FAQs for the Contentful Free plan",
   "publisher": "vendor",
   "quote": "The Free plan is aimed at individual developers' personal projects, hack weeks or supporting a local non-profit. It is not intended for commercial purposes.",
   "supports": "who the Free plan is for"
  },
  {
   "id": "s14",
   "url": "https://www.contentful.com/pricing/",
   "title": "Pricing",
   "publisher": "vendor",
   "quote": "$0 / forever",
   "supports": "the Free plan price"
  },
  {
   "id": "s15",
   "url": "https://www.contentful.com/pricing/",
   "title": "Pricing",
   "publisher": "vendor",
   "quote": "$5 per additional 1 million API calls per month",
   "supports": "paid plans bill overages"
  },
  {
   "id": "s16",
   "url": "https://www.contentful.com/help/admin/billing-subscription/cancel-space-license/",
   "title": "Cancel a space license",
   "publisher": "vendor",
   "quote": "Navigate to the 'Subscription' tab.",
   "supports": "where space licenses are cancelled"
  },
  {
   "id": "s17",
   "url": "https://www.contentful.com/help/admin/billing-subscription/cancel-space-license/",
   "title": "Cancel a space license",
   "publisher": "vendor",
   "quote": "Under the Space licenses table, click on the three-dotted icon '...' on the right-hand side for the space you want to cancel.",
   "supports": "the space-license cancel step"
  },
  {
   "id": "s18",
   "url": "https://www.contentful.com/help/admin/billing-subscription/subscription-plan/",
   "title": "View your subscription plan",
   "publisher": "vendor",
   "quote": "Lite platform customers can cancel licenses in the Space licenses table.",
   "supports": "who can cancel space licenses"
  },
  {
   "id": "s19",
   "url": "https://www.contentful.com/help/admin/data-export/",
   "title": "Data export",
   "publisher": "vendor",
   "quote": "Contentful also makes available a CLI tool which provides additional porting functionality for certain data.",
   "supports": "the CLI export"
  },
  {
   "id": "s20",
   "url": "https://www.contentful.com/help/admin/data-export/",
   "title": "Data export",
   "publisher": "vendor",
   "quote": "the primary procedure that Contentful makes available for exporting your content is via APIs",
   "supports": "API export"
  },
  {
   "id": "s21",
   "url": "https://www.contentful.com/legal/privacy-and-data-protection/data-processing-addendum-for-customers/",
   "title": "Data Processing Addendum for Customers",
   "publisher": "vendor",
   "quote": "Within 35 days of written request by Customer upon termination or expiration of the Agreement, Contentful will delete (such that it cannot be recovered or reconstructed) all Customer Content",
   "supports": "deletion after the agreement ends"
  },
  {
   "id": "s22",
   "url": "https://www.contentful.com/legal/customers/terms-of-service/",
   "title": "Terms of Service",
   "publisher": "vendor",
   "quote": "Customer is not due any refunds in the event of any suspension or termination",
   "supports": "no refund on termination"
  },
  {
   "id": "s23",
   "url": "https://www.contentful.com/help/admin/billing-subscription/cancel-subscription/",
   "title": "Cancel subscription",
   "publisher": "vendor",
   "quote": "A confirmation banner Cancellation in progress will appear at the top of your Subscription page.",
   "supports": "the on-screen confirmation"
  },
  {
   "id": "s24",
   "url": "https://www.contentful.com/legal/customers/terms-of-service/",
   "title": "Terms of Service",
   "publisher": "vendor",
   "quote": "If Customer and Contentful execute a service order referencing this Agreement, such service order will control in the event of any conflict or inconsistency with the terms of this Agreement.",
   "supports": "service orders set their own terms"
  },
  {
   "id": "s25",
   "url": "https://www.contentful.com/pricing/",
   "title": "Pricing",
   "publisher": "vendor",
   "quote": "The Free plan works differently, using hard caps so your usage stays within",
   "supports": "the Free plan's hard caps"
  }
 ],
 "verification": {
  "level": "docs",
  "checked_on": "2026-10-05",
  "by": "stackcut-research",
  "unverified": [
   "Renewal and notice terms for Enterprise subscriptions are set in each customer's service order, not on Contentful's public pages",
   "Contentful's help pages don't say how overage charges from the last billing period are billed after cancelling",
   "The export file format isn't stated on the data export page; it's described in Contentful's CLI documentation"
  ],
  "review": {
   "by": "stackcut-review",
   "on": "2026-10-05",
   "result": "fixed",
   "notes": [
    "Confirmation: added the Cancellation in progress banner on the Subscription page",
    "Refund: the Terms also say payment obligations aren't pro-rated for partial months",
    "Support-ticket route: it covers subscriptions you can't cancel in the app; who and notice now follow the help page and the Terms (service orders control)",
    "Free plan: the hard-caps claim now rests on the pricing page's FAQ, not an overage price"
   ]
  }
 },
 "page": "https://stackcut.io/cancel/contentful",
 "json": "https://stackcut.io/exits/contentful.json",
 "evidence": {
  "packet_revision": "2f83ad633ec025bb5d4af2d38811b5c46071f56c3c4d355b6671f4e27c779351",
  "docs_checked_on": "2026-10-05",
  "last_observed_success_on": null,
  "verification": "docs",
  "freshness": {
   "as_of": "2026-10-09",
   "status": "current",
   "checked_on": "2026-10-05",
   "age_days": 4,
   "stale_after_days": 30,
   "next_check_on": "2026-11-04"
  },
  "routes": [
   {
    "route_id": "contentful--direct-web--r1",
    "channel": "direct_web",
    "checked_on": "2026-10-05",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-05",
     "age_days": 4,
     "stale_after_days": 30,
     "next_check_on": "2026-11-04"
    }
   },
   {
    "route_id": "contentful--sales-contract--r2",
    "channel": "sales_contract",
    "checked_on": "2026-10-05",
    "freshness": {
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     "status": "current",
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     "age_days": 4,
     "stale_after_days": 30,
     "next_check_on": "2026-11-04"
    }
   }
  ]
 },
 "license": "CC-BY-4.0",
 "credit": "Stackcut Exits (https://stackcut.io/cancel), CC BY 4.0"
}