Business software · Developer tools, hosting and APIs

How to cancel CircleCI

Org admins cancel a Performance plan in the web app: Plan, Billing, Looking to cancel your plan?, then Cancel. Access runs to the end of the billing cycle; unused credits are forfeited with no refund, then the org moves to the Free plan. Scale and Server plans are contracts arranged through sales.

By Stackcut · Partly confirmed (see what's unverified) on 2026-10-08, then re-checked independently · JSON · Open data, CC BY 4.0

The short answer

  • Where: In the web app, select Plan in the left sidebar and open the Billing tab.
  • When it ends: You keep Performance plan access and can use credits until the end of the current billing cycle; then the org moves to the Free plan (up to 30,000 credits a month).
  • Contract notice: No notice period for stopping renewal is in the public terms; it is set in your order. The agreement itself can be ended with 30 days' written notice once all order terms have expired or been terminated. How to give notice
  • Billed by someone else? Cancel with them instead: a partner.
  • Before you go: export Billing statements. What to save
  • Want to keep it for less? Free plan and more. Options

Before you cancel

Export first

  • Billing statements: Download them before you cancel. The FAQ does not say where in the web app to find them. You lose access to billing statements after the end of the current billing cycle circleci.com

What happens to your data

Not stated for Performance plan cancellations. When an agreement expires or ends, CircleCI isn't obliged to keep your data for more than 30 days.

What you lose

  • Credits left unused at the end of the billing cycle
  • Access to billing statements after the billing cycle ends
  • Performance plan limits: on the Free plan, jobs fail to run once credits run out

Cancel, by who bills you

Pick the route for whoever charges you: the name on your card statement or receipt tells you.

Performance plan, self-serve

Online, self-serve Performance plan subscriptions managed in the CircleCI web app (credits bought on a monthly cycle by default). Who can cancel: Someone with admin access in the CircleCI organization (admin status comes from your VCS provider's roles).

  1. In the web app, select Plan in the left sidebar and open the Billing tab
  2. At the bottom of the page, select Looking to cancel your plan?You should see: Cancel
  3. Select Cancel and follow the prompts to complete the cancellation
Access ends
You keep Performance plan access and can use credits until the end of the current billing cycle; then the org moves to the Free plan (up to 30,000 credits a month)
Refunds
None: credits unused at the end of the billing cycle are forfeited and not eligible for refunds
Source: circleci.com circleci.com

Scale or Server plan

Through sales Scale plans (billed annually) and Server plans, which are set up by contacting CircleCI; the term of each order is set in the order. Who can cancel: The customer organization, through CircleCI sales.

  1. Before the order's term ends, tell CircleCI you won't renew; the terms let you choose not to renew, including cancelling auto-renewal
  2. Send billing notices in writing to ar@circleci.com, the address the terms give for billing questions and notices
Access ends
At the end of the order's term
Notice
No notice period for stopping renewal is in the public terms; it is set in your order. The agreement itself can be ended with 30 days' written notice once all order terms have expired or been terminated
Refunds
None: all amounts paid or payable are non-refundable, and credits are not returnable or refundable
Fees
Fees are charged in advance through credits and a support plan; amounts payable are non-cancelable
Open the page
Source: circleci.com circleci.com circleci.com

Bought through a partner or marketplace

Through sales CircleCI bought through an authorized partner, reseller or marketplace. Who can cancel: The customer, through the seller.

  1. Contact the partner, reseller or marketplace you bought from to stop renewal
Refunds
Any refund is the third-party seller's responsibility, not CircleCI's
Source: circleci.com

Questions people ask

Can I get a refund if I cancel CircleCI?

Performance plan, self-serve: None: credits unused at the end of the billing cycle are forfeited and not eligible for refunds. Scale or Server plan: None: all amounts paid or payable are non-refundable, and credits are not returnable or refundable. Bought through a partner or marketplace: Any refund is the third-party seller's responsibility, not CircleCI's.

Source: circleci.com circleci.com circleci.com

If I cancel CircleCI, when does my access end?

Performance plan, self-serve: You keep Performance plan access and can use credits until the end of the current billing cycle; then the org moves to the Free plan (up to 30,000 credits a month). Scale or Server plan: At the end of the order's term.

Source: circleci.com circleci.com circleci.com

How do I cancel CircleCI if I pay through a partner?

Bought through a partner or marketplace: Contact the partner, reseller or marketplace you bought from to stop renewal.

Source: circleci.com

Is there a fee to cancel CircleCI?

Scale or Server plan: Fees are charged in advance through credits and a support plan; amounts payable are non-cancelable.

Source: circleci.com

How long before renewal do I need to cancel CircleCI?

Scale or Server plan: No notice period for stopping renewal is in the public terms; it is set in your order. The agreement itself can be ended with 30 days' written notice once all order terms have expired or been terminated.

Source: circleci.com

What happens to my data when I cancel CircleCI?

Not stated for Performance plan cancellations. When an agreement expires or ends, CircleCI isn't obliged to keep your data for more than 30 days.

Source: circleci.com

Keep it for less

Before cancelling, check whether one of these does the job. Offers change and differ by account.

  • Free plan The Free plan: up to 30,000 credits a month that don't roll over; jobs stop running once credits run out circleci.com circleci.com circleci.com
  • Discount program Open source projects can get up to 400,000 credits a month circleci.com
  • Discount program Startup program: up to $20,000 in free compute credits for qualifying startups circleci.com

For AI agents

  • The person signs in and handles any two-factor code; an agent should never ask for a password.
  • Only someone with admin access in the CircleCI organization can cancel
  • Download billing statements before the billing cycle ends
  • Transferring a paid plan to another org downgrades the original org to the Free plan
  • Scale and Server plans are contracts: the renewal terms are in the order, and billing notices go to ar@circleci.com

Get this plan as data: get_exit_plan on the Stackcut MCP (stackcut.io/mcp), or /exits/circleci.json. After using a guide, send structured report_guide_feedback for matching or changed steps, missing billing routes or human handoffs; keep unknown language and market omitted. Confirm with the person before the final click, and report the outcome with report_action_outcome, using the exact packet_revision and route_id returned by the plan.

Or give your agent the stackcut-leave skill (a zip): it exports first, walks the steps, stops when the page doesn't match, and leaves the final click to the person.

Delete your account (separate from cancelling)

Cancelling stops the payments; deleting removes the account and its data. Delete-account page (rated easy).

Link from JustDeleteMe (MIT).

Sources

  1. CircleCI docs: FAQ You must have admin access in your CircleCI organization to cancel your Performance Plan subscription. (who can cancel)
  2. CircleCI docs: FAQ In the CircleCI web app, select Plan on the left sidebar and then open the Billing tab. (where the cancel flow starts)
  3. CircleCI docs: FAQ At the bottom of the page, select "Looking to cancel your plan?". (the cancel link on the Billing tab)
  4. CircleCI docs: FAQ Select Cancel. Follow the prompts to complete the cancellation. (the final step)
  5. CircleCI docs: FAQ be able to use credits until the end of your current billing cycle (when access ends)
  6. CircleCI docs: FAQ After the cycle ends, your org will be transitioned to the Free Plan, where you can use up to 30,000 credits per month. (what happens after the cycle ends)
  7. CircleCI docs: FAQ Credits that are unused at the end of the billing cycle will be forfeited and are not eligible for refunds. (unused credits are not refunded)
  8. CircleCI docs: FAQ Make sure to download your billing statements before then. (download billing statements before cancelling)
  9. CircleCI docs: FAQ Note that you will no longer have access to the billing statements after the end of the current billing cycle. (the statements deadline)
  10. CircleCI docs: FAQ On the Free Plan, jobs will fail to run once you have run out of credits. (what the Free plan does when credits run out)
  11. CircleCI docs: Plan overview The Free plan includes a set number of credits per month (the Free plan)
  12. CircleCI pricing Billed annually. (Scale is billed annually)
  13. CircleCI docs: Plan overview To set up a Scale or Server plan, contact us. (Scale and Server are set up through sales)
  14. CircleCI Terms of Service Each Party may terminate this Agreement with thirty (30) days' advance written notice if all Terms of Orders for the Service have expired or are terminated (the 30-day notice to end the agreement once all order terms have ended)
  15. CircleCI Terms of Service you may choose not to renew, including canceling the auto-renewal of any Terms (the right to cancel auto-renewal)
  16. CircleCI Terms of Service Credits are not returnable or refundable. (no refunds on credits)
  17. CircleCI Terms of Service Fees are charged in advance through the purchase of Credits and a Support Plan (how fees are charged)
  18. CircleCI Terms of Service You shall send (1) billing questions and notices to CircleCI by email at ar@circleci.com (where billing notices go)
  19. CircleCI pricing Open source projects can access up to 400,000 credits per month. (the open source allowance)
  20. CircleCI docs: FAQ You will continue to have access to the Performance Plan settings in the CircleCI web app (access continues until the cycle ends)
  21. CircleCI Terms of Service All amounts paid or payable are non-refundable, non-cancelable and non-creditable. (no refunds under the terms)
  22. CircleCI Terms of Service The Term of each Order will be set forth therein. (contract length is set in the order)
  23. CircleCI Terms of Service through an authorized partner, reseller or marketplace (purchases through partners and marketplaces)
  24. CircleCI Terms of Service the Third-Party Seller is solely responsible for providing such refund to you. (refunds for partner purchases come from the seller)
  25. CircleCI Terms of Service shall not be obligated to retain any you Data for longer than thirty (30) days after any such expiration or termination (data retention after the agreement ends)
  26. CircleCI pricing Up to $20,000 in free compute credits for qualifying startups. (the startup program)
  27. CircleCI pricing Credits on the Free plan expire after a month and do not roll over. (Free plan credits don't roll over)
  28. CircleCI pricing In the M2M (or default) option, credits are purchased on a monthly cycle. (Performance is billed monthly by default)
  29. CircleCI docs: FAQ When you transfer a paid plan to another org, your org will be downgraded to the Free Plan. (plan transfers)

Not confirmed yet

  • The steps and notice period for stopping a Scale or Server plan are set in each order and aren't on CircleCI's public pages
  • Whether a Performance plan cancellation sends a confirmation email or shows a status isn't documented
  • How long CircleCI keeps data after a Performance plan is cancelled isn't stated
  • Where to find billing statements in the web app isn't documented
  • Whether build logs and artifacts can be exported before cancelling isn't documented
  • Which marketplaces or resellers sell CircleCI isn't listed on its pricing page

Independent re-check, 2026-10-08

A second reviewer re-read the official pages and corrected what was wrong or missing. The JSON lists what changed.

Partly confirmed (see what's unverified), 2026-10-08. Cancel flows change: if this one did, tell us at support@stackcut.io. Stackcut Exits is open data (CC BY 4.0).