{
 "id": "circleci",
 "name": "CircleCI",
 "category": "developer_tools",
 "website": "https://circleci.com",
 "domains": [
  "circleci.com"
 ],
 "summary": "Org admins cancel a Performance plan in the web app: Plan, Billing, Looking to cancel your plan?, then Cancel. Access runs to the end of the billing cycle; unused credits are forfeited with no refund, then the org moves to the Free plan. Scale and Server plans are contracts arranged through sales.",
 "routes": [
  {
   "channel": "direct_web",
   "label": "Performance plan, self-serve",
   "applies_to": "Performance plan subscriptions managed in the CircleCI web app (credits bought on a monthly cycle by default)",
   "who": "Someone with admin access in the CircleCI organization (admin status comes from your VCS provider's roles)",
   "method": "self_serve",
   "start_url": null,
   "steps": [
    {
     "do": "In the web app, select Plan in the left sidebar and open the Billing tab",
     "expect": null
    },
    {
     "do": "At the bottom of the page, select Looking to cancel your plan?",
     "expect": "Cancel"
    },
    {
     "do": "Select Cancel and follow the prompts to complete the cancellation",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "You keep Performance plan access and can use credits until the end of the current billing cycle; then the org moves to the Free plan (up to 30,000 credits a month)",
   "notice": null,
   "refund": "None: credits unused at the end of the billing cycle are forfeited and not eligible for refunds",
   "fees": null,
   "source_ids": [
    "s1",
    "s2",
    "s3",
    "s4",
    "s5",
    "s6",
    "s7",
    "s21",
    "s29"
   ]
  },
  {
   "channel": "sales_contract",
   "label": "Scale or Server plan",
   "applies_to": "Scale plans (billed annually) and Server plans, which are set up by contacting CircleCI; the term of each order is set in the order",
   "who": "The customer organization, through CircleCI sales",
   "method": "contact_sales",
   "start_url": "https://circleci.com/docs/plan-overview/",
   "steps": [
    {
     "do": "Before the order's term ends, tell CircleCI you won't renew; the terms let you choose not to renew, including cancelling auto-renewal",
     "expect": null
    },
    {
     "do": "Send billing notices in writing to ar@circleci.com, the address the terms give for billing questions and notices",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "At the end of the order's term",
   "notice": "No notice period for stopping renewal is in the public terms; it is set in your order. The agreement itself can be ended with 30 days' written notice once all order terms have expired or been terminated",
   "refund": "None: all amounts paid or payable are non-refundable, and credits are not returnable or refundable",
   "fees": "Fees are charged in advance through credits and a support plan; amounts payable are non-cancelable",
   "source_ids": [
    "s12",
    "s13",
    "s14",
    "s15",
    "s16",
    "s18",
    "s19",
    "s22",
    "s23"
   ]
  },
  {
   "channel": "reseller_or_partner",
   "label": "Bought through a partner or marketplace",
   "applies_to": "CircleCI bought through an authorized partner, reseller or marketplace",
   "who": "The customer, through the seller",
   "method": "contact_sales",
   "start_url": null,
   "steps": [
    {
     "do": "Contact the partner, reseller or marketplace you bought from to stop renewal",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": null,
   "notice": null,
   "refund": "Any refund is the third-party seller's responsibility, not CircleCI's",
   "fees": null,
   "source_ids": [
    "s24",
    "s25"
   ]
  }
 ],
 "pay_less": [
  {
   "type": "free_plan",
   "what": "The Free plan: up to 30,000 credits a month that don't roll over; jobs stop running once credits run out",
   "evidence": "documented",
   "seen": null,
   "source_ids": [
    "s6",
    "s10",
    "s11",
    "s28"
   ]
  },
  {
   "type": "discount_program",
   "what": "Open source projects can get up to 400,000 credits a month",
   "evidence": "documented",
   "seen": null,
   "source_ids": [
    "s20"
   ]
  },
  {
   "type": "discount_program",
   "what": "Startup program: up to $20,000 in free compute credits for qualifying startups",
   "evidence": "documented",
   "seen": null,
   "source_ids": [
    "s27"
   ]
  }
 ],
 "export": [
  {
   "data": "Billing statements",
   "how": "Download them before you cancel. The FAQ does not say where in the web app to find them",
   "format": null,
   "limits": "You lose access to billing statements after the end of the current billing cycle",
   "source_ids": [
    "s8",
    "s9"
   ]
  }
 ],
 "after_cancel": {
  "access_until": "The end of the current billing cycle, after which the org moves to the Free plan",
  "data_kept": "Not stated for Performance plan cancellations. When an agreement expires or ends, CircleCI isn't obliged to keep your data for more than 30 days",
  "you_lose": [
   "Credits left unused at the end of the billing cycle",
   "Access to billing statements after the billing cycle ends",
   "Performance plan limits: on the Free plan, jobs fail to run once credits run out"
  ]
 },
 "agent_notes": {
  "sign_in_needed": true,
  "phone_or_chat_only": false,
  "retention_step": null,
  "tips": [
   "Only someone with admin access in the CircleCI organization can cancel",
   "Download billing statements before the billing cycle ends",
   "Transferring a paid plan to another org downgrades the original org to the Free plan",
   "Scale and Server plans are contracts: the renewal terms are in the order, and billing notices go to ar@circleci.com"
  ]
 },
 "sources": [
  {
   "id": "s1",
   "url": "https://circleci.com/docs/reference/faq/",
   "title": "CircleCI docs: FAQ",
   "publisher": "vendor",
   "quote": "You must have admin access in your CircleCI organization to cancel your Performance Plan subscription.",
   "supports": "who can cancel"
  },
  {
   "id": "s2",
   "url": "https://circleci.com/docs/reference/faq/",
   "title": "CircleCI docs: FAQ",
   "publisher": "vendor",
   "quote": "In the CircleCI web app, select Plan on the left sidebar and then open the Billing tab.",
   "supports": "where the cancel flow starts"
  },
  {
   "id": "s3",
   "url": "https://circleci.com/docs/reference/faq/",
   "title": "CircleCI docs: FAQ",
   "publisher": "vendor",
   "quote": "At the bottom of the page, select \"Looking to cancel your plan?\".",
   "supports": "the cancel link on the Billing tab"
  },
  {
   "id": "s4",
   "url": "https://circleci.com/docs/reference/faq/",
   "title": "CircleCI docs: FAQ",
   "publisher": "vendor",
   "quote": "Select Cancel. Follow the prompts to complete the cancellation.",
   "supports": "the final step"
  },
  {
   "id": "s5",
   "url": "https://circleci.com/docs/reference/faq/",
   "title": "CircleCI docs: FAQ",
   "publisher": "vendor",
   "quote": "be able to use credits until the end of your current billing cycle",
   "supports": "when access ends"
  },
  {
   "id": "s6",
   "url": "https://circleci.com/docs/reference/faq/",
   "title": "CircleCI docs: FAQ",
   "publisher": "vendor",
   "quote": "After the cycle ends, your org will be transitioned to the Free Plan, where you can use up to 30,000 credits per month.",
   "supports": "what happens after the cycle ends"
  },
  {
   "id": "s7",
   "url": "https://circleci.com/docs/reference/faq/",
   "title": "CircleCI docs: FAQ",
   "publisher": "vendor",
   "quote": "Credits that are unused at the end of the billing cycle will be forfeited and are not eligible for refunds.",
   "supports": "unused credits are not refunded"
  },
  {
   "id": "s8",
   "url": "https://circleci.com/docs/reference/faq/",
   "title": "CircleCI docs: FAQ",
   "publisher": "vendor",
   "quote": "Make sure to download your billing statements before then.",
   "supports": "download billing statements before cancelling"
  },
  {
   "id": "s9",
   "url": "https://circleci.com/docs/reference/faq/",
   "title": "CircleCI docs: FAQ",
   "publisher": "vendor",
   "quote": "Note that you will no longer have access to the billing statements after the end of the current billing cycle.",
   "supports": "the statements deadline"
  },
  {
   "id": "s10",
   "url": "https://circleci.com/docs/reference/faq/",
   "title": "CircleCI docs: FAQ",
   "publisher": "vendor",
   "quote": "On the Free Plan, jobs will fail to run once you have run out of credits.",
   "supports": "what the Free plan does when credits run out"
  },
  {
   "id": "s11",
   "url": "https://circleci.com/docs/plan-overview/",
   "title": "CircleCI docs: Plan overview",
   "publisher": "vendor",
   "quote": "The Free plan includes a set number of credits per month",
   "supports": "the Free plan"
  },
  {
   "id": "s12",
   "url": "https://circleci.com/pricing/",
   "title": "CircleCI pricing",
   "publisher": "vendor",
   "quote": "Billed annually.",
   "supports": "Scale is billed annually"
  },
  {
   "id": "s13",
   "url": "https://circleci.com/docs/plan-overview/",
   "title": "CircleCI docs: Plan overview",
   "publisher": "vendor",
   "quote": "To set up a Scale or Server plan, contact us.",
   "supports": "Scale and Server are set up through sales"
  },
  {
   "id": "s14",
   "url": "https://circleci.com/legal/terms-of-service/",
   "title": "CircleCI Terms of Service",
   "publisher": "vendor",
   "quote": "Each Party may terminate this Agreement with thirty (30) days' advance written notice if all Terms of Orders for the Service have expired or are terminated",
   "supports": "the 30-day notice to end the agreement once all order terms have ended"
  },
  {
   "id": "s15",
   "url": "https://circleci.com/legal/terms-of-service/",
   "title": "CircleCI Terms of Service",
   "publisher": "vendor",
   "quote": "you may choose not to renew, including canceling the auto-renewal of any Terms",
   "supports": "the right to cancel auto-renewal"
  },
  {
   "id": "s16",
   "url": "https://circleci.com/legal/terms-of-service/",
   "title": "CircleCI Terms of Service",
   "publisher": "vendor",
   "quote": "Credits are not returnable or refundable.",
   "supports": "no refunds on credits"
  },
  {
   "id": "s18",
   "url": "https://circleci.com/legal/terms-of-service/",
   "title": "CircleCI Terms of Service",
   "publisher": "vendor",
   "quote": "Fees are charged in advance through the purchase of Credits and a Support Plan",
   "supports": "how fees are charged"
  },
  {
   "id": "s19",
   "url": "https://circleci.com/legal/terms-of-service/",
   "title": "CircleCI Terms of Service",
   "publisher": "vendor",
   "quote": "You shall send (1) billing questions and notices to CircleCI by email at ar@circleci.com",
   "supports": "where billing notices go"
  },
  {
   "id": "s20",
   "url": "https://circleci.com/pricing/",
   "title": "CircleCI pricing",
   "publisher": "vendor",
   "quote": "Open source projects can access up to 400,000 credits per month.",
   "supports": "the open source allowance"
  },
  {
   "id": "s21",
   "url": "https://circleci.com/docs/reference/faq/",
   "title": "CircleCI docs: FAQ",
   "publisher": "vendor",
   "quote": "You will continue to have access to the Performance Plan settings in the CircleCI web app",
   "supports": "access continues until the cycle ends"
  },
  {
   "id": "s22",
   "url": "https://circleci.com/legal/terms-of-service/",
   "title": "CircleCI Terms of Service",
   "publisher": "vendor",
   "quote": "All amounts paid or payable are non-refundable, non-cancelable and non-creditable.",
   "supports": "no refunds under the terms"
  },
  {
   "id": "s23",
   "url": "https://circleci.com/legal/terms-of-service/",
   "title": "CircleCI Terms of Service",
   "publisher": "vendor",
   "quote": "The Term of each Order will be set forth therein.",
   "supports": "contract length is set in the order"
  },
  {
   "id": "s24",
   "url": "https://circleci.com/legal/terms-of-service/",
   "title": "CircleCI Terms of Service",
   "publisher": "vendor",
   "quote": "through an authorized partner, reseller or marketplace",
   "supports": "purchases through partners and marketplaces"
  },
  {
   "id": "s25",
   "url": "https://circleci.com/legal/terms-of-service/",
   "title": "CircleCI Terms of Service",
   "publisher": "vendor",
   "quote": "the Third-Party Seller is solely responsible for providing such refund to you.",
   "supports": "refunds for partner purchases come from the seller"
  },
  {
   "id": "s26",
   "url": "https://circleci.com/legal/terms-of-service/",
   "title": "CircleCI Terms of Service",
   "publisher": "vendor",
   "quote": "shall not be obligated to retain any you Data for longer than thirty (30) days after any such expiration or termination",
   "supports": "data retention after the agreement ends"
  },
  {
   "id": "s27",
   "url": "https://circleci.com/pricing/",
   "title": "CircleCI pricing",
   "publisher": "vendor",
   "quote": "Up to $20,000 in free compute credits for qualifying startups.",
   "supports": "the startup program"
  },
  {
   "id": "s28",
   "url": "https://circleci.com/pricing/",
   "title": "CircleCI pricing",
   "publisher": "vendor",
   "quote": "Credits on the Free plan expire after a month and do not roll over.",
   "supports": "Free plan credits don't roll over"
  },
  {
   "id": "s29",
   "url": "https://circleci.com/pricing/",
   "title": "CircleCI pricing",
   "publisher": "vendor",
   "quote": "In the M2M (or default) option, credits are purchased on a monthly cycle.",
   "supports": "Performance is billed monthly by default"
  },
  {
   "id": "s31",
   "url": "https://circleci.com/docs/reference/faq/",
   "title": "CircleCI docs: FAQ",
   "publisher": "vendor",
   "quote": "When you transfer a paid plan to another org, your org will be downgraded to the Free Plan.",
   "supports": "plan transfers"
  }
 ],
 "verification": {
  "level": "partial",
  "checked_on": "2026-10-08",
  "by": "stackcut-research",
  "unverified": [
   "The steps and notice period for stopping a Scale or Server plan are set in each order and aren't on CircleCI's public pages",
   "Whether a Performance plan cancellation sends a confirmation email or shows a status isn't documented",
   "How long CircleCI keeps data after a Performance plan is cancelled isn't stated",
   "Where to find billing statements in the web app isn't documented",
   "Whether build logs and artifacts can be exported before cancelling isn't documented",
   "Which marketplaces or resellers sell CircleCI isn't listed on its pricing page"
  ],
  "review": {
   "by": "stackcut-review",
   "on": "2026-10-08",
   "result": "fixed",
   "notes": [
    "Contract notice: the 30-day written notice ends the agreement only once all order terms have expired or ended; renewal notice is set in each order",
    "Refund: the terms make all amounts paid non-refundable and non-cancelable, not only credits",
    "Added a partner, reseller or marketplace route: refunds come from the seller",
    "Free plan: 30,000 credits a month that don't roll over; added the startup credits program",
    "Removed the per-provider admin role details, which weren't quoted from the FAQ"
   ]
  }
 },
 "delete_account": {
  "url": "https://privacy.circleci.com",
  "difficulty": "easy",
  "source": "JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"
 },
 "page": "https://stackcut.io/cancel/circleci",
 "json": "https://stackcut.io/exits/circleci.json",
 "evidence": {
  "packet_revision": "d475ad1cb62ecc4bfb6f47b899585e3cca91363841d9a6330f83e38713d5dd79",
  "docs_checked_on": "2026-10-08",
  "last_observed_success_on": null,
  "verification": "partial",
  "freshness": {
   "as_of": "2026-10-09",
   "status": "current",
   "checked_on": "2026-10-08",
   "age_days": 1,
   "stale_after_days": 30,
   "next_check_on": "2026-11-07"
  },
  "routes": [
   {
    "route_id": "circleci--direct-web--r1",
    "channel": "direct_web",
    "checked_on": "2026-10-08",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-08",
     "age_days": 1,
     "stale_after_days": 30,
     "next_check_on": "2026-11-07"
    }
   },
   {
    "route_id": "circleci--sales-contract--r2",
    "channel": "sales_contract",
    "checked_on": "2026-10-08",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-08",
     "age_days": 1,
     "stale_after_days": 30,
     "next_check_on": "2026-11-07"
    }
   },
   {
    "route_id": "circleci--reseller-or-partner--r3",
    "channel": "reseller_or_partner",
    "checked_on": "2026-10-08",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-08",
     "age_days": 1,
     "stale_after_days": 30,
     "next_check_on": "2026-11-07"
    }
   }
  ]
 },
 "license": "CC-BY-4.0",
 "credit": "Stackcut Exits (https://stackcut.io/cancel), CC BY 4.0"
}