How to cancel Carrd

Before you cancel

Export first

• Each site's source code: Dashboard, Sites tab, the site's Manage icon, then Download in the sidebar and Download Zip (Zip of unminified HTML, CSS and JS). Requires Pro Plus or higher. Forms and other parts that need the Carrd platform won't work in the download, and it can't be uploaded back to Carrd carrd.com

What happens to your data

Not stated for a plan that ends. Deleting the account permanently deletes all its sites, account information and account history after two weeks.

What you lose

• Pro features on your sites once the account is on the free Basic plan (the Terms say this happens when a renewal can't be paid)
• Any unused account balance when the account is closed: it isn't refunded
• Every site and all account data, two weeks after an account deletion request

Cancel, by who bills you

Pick the route for whoever charges you: the name on your card statement or receipt tells you.

Questions people ask

Keep it for less

Before cancelling, check whether one of these does the job. Offers change and differ by account.

• Cheaper plan Change to a lower-cost Pro plan (Pro Lite is $9 a year): Dashboard, Account avatar, Change. You get a one-time balance credit for the time left on your current plan; first remove from your sites any features the new plan lacks. Carrd may refund some or all of that prorated credit to the original funding payment on request, at its sole discretion. carrd.com carrd.com carrd.com carrd.com
• Free plan The free Basic plan: build up to three sites per account with Carrd's core features carrd.com

For AI agents

• The person signs in and handles any two-factor code; an agent should never ask for a password.
• Auto-renew is optional: if it's already off, there is nothing to cancel, and the plan simply isn't renewed
• Renewals are paid from the account balance first, then the saved payment method: remove the saved card to make sure nothing is charged
• Purchases and balance are generally non-refundable; legal exceptions and discretionary refunds may apply, including a requested refund of prorated downgrade credit. No refund is guaranteed.
• After requesting account deletion, don't sign in for two weeks: signing in cancels the deletion request
• Download sites you want to keep (Pro Plus or higher) before the plan ends

Get this plan as data: get_exit_plan on the Stackcut MCP (stackcut.io/mcp), or /exits/carrd.json. After using a guide, send structured report_guide_feedback for matching or changed steps, missing billing routes or human handoffs; keep unknown language and market omitted. Confirm with the person before the final click, and report the outcome with report_action_outcome, using the exact packet_revision and route_id returned by the plan.

Or give your agent the stackcut-leave skill (a zip): it exports first, walks the steps, stops when the page doesn't match, and leaves the final click to the person.

Delete your account (separate from cancelling)

Cancelling stops the payments; deleting removes the account and its data. Delete-account page (rated easy).

Link from JustDeleteMe (MIT).

Sources

1. Automatically Renewing Your Plan Under Current Plan, click Turn Off Auto-Renew (where auto-renew is turned off)
2. Automatically Renewing Your Plan Confirm you'd like to turn off auto-renew, then click Turn Off Auto-Renew (the final confirm step)
3. Automatically Renewing Your Plan you can still manually renew it at any time by clicking Renew Now on your account page (manual renewal remains available through Renew Now on the account page)
4. Automatically Renewing Your Plan optionally set your Pro plan to auto-renew prior to its end date using your account balance (renewal happens before the end date, from the account balance)
5. Saving Payment Methods a saved payment method can be added to your account to automatically fund some or all of an auto-renewal (should your account balance be insufficient) (a saved card pays renewals the balance can't cover)
6. Saving Payment Methods Confirm you'd like to remove your saved payment method, then click Remove Saved Payment Method (removing the saved payment method)
7. Terms of Use Optionally, the Pro plan may also be automatically renewed on an annual basis and remain in effect until cancelled by you. (yearly auto-renewal until cancelled)
8. Terms of Use your account will, after a short grace period, be automatically downgraded to the free Basic plan and your sites will lose access to any Pro features they may be using (what happens when a renewal can't be paid)
9. Terms of Use ALL PURCHASES AND REDEMPTIONS OF VIRTUAL ITEMS MADE THROUGH THE SERVICE ARE FINAL AND NON-REFUNDABLE. (no refunds)
10. Terms of Use YOU WILL NOT RECEIVE MONEY OR OTHER COMPENSATION FOR UNUSED VIRTUAL ITEMS WHEN AN ACCOUNT IS CLOSED (unused balance is lost when the account closes)
11. Upgrading Your Plan Note that auto-renewal is 100% optional (you're free to simply pay as you go) (auto-renew is optional)
12. Changing Your Plan However, if you're changing to a lower cost plan, you'll instead receive a one-time balance credit based on the time remaining on your current plan. (downgrading gives a balance credit)
13. Plans This is the entry-level Pro plan. At just $9 / year (the cheapest Pro plan)
14. Carrd home page Build up to three sites per account and use all of Carrd's core features (the free plan)
15. Downloading a Site Requires Pro Plus or higher (which plans can download sites)
16. Downloading a Site the unminified HTML, CSS, and JS source code for any of the sites on your account can be downloaded (what the download contains)
17. Downloading a Site elements requiring the Carrd platform to operate (most notably form elements) will, while visibly present, not be functional in this download. (forms don't work in the download)
18. Downloading a Site The downloaded version of a site cannot be uploaded back to the Carrd platform. (the download can't be re-imported)
19. Deleting Your Account The account and all data associated with it (including all of its sites, account information, and account history) will be permanently deleted in two weeks. (what deletion removes, and when)
20. Deleting Your Account If you want to cancel this delete request, you can do so at any time by simply logging into the account before this date. (signing in cancels a deletion request)
21. Deleting Your Account In the sidebar, click Delete Account. (where account deletion starts)
22. Troubleshooting (Pro) If one or more of your sites uses features from your current plan that aren't available on your new plan, you'll first need update those sites to remove those features. (remove unsupported features before downgrading)
23. Automatically Renewing Your Plan Click your Account avatar in the corner. (the first step)
24. Terms of Use We do not generally offer return of funds or credits on purchases unless required by law (general no-return policy; the paragraph also reserves discretionary exceptions)
25. Changing Your Plan Click Change (where a plan change starts)
26. Terms of Use Upon request, we may then, in our sole discretion, grant a full or partial refund (discretionary refund of prorated plan-downgrade credit to the original funding payment; not guaranteed)

Not confirmed yet

• What happens to sites when a plan simply reaches its end date (custom domains, sites over the Basic limit) isn't documented; the Terms only describe a renewal that can't be paid
• No confirmation email or on-screen message after turning off auto-renew is documented
• Whether paying with PayPal sets up a recurring PayPal payment isn't documented; renewals are described as drawing on the account balance and saved card
• How long data is kept after a plan ends isn't stated; only account deletion (two weeks) is documented
• Eligibility for any discretionary refund of prorated plan-downgrade credit depends on Carrd’s decision; no approval or refund has been observed.

Independent re-check, 2026-10-07

A second reviewer re-read the official pages and corrected what was wrong or missing; some facts couldn't be re-checked (listed above). The JSON lists what changed.

Partly confirmed (see what's unverified), 2026-10-05. Cancel flows change: if this one did, tell us at support@stackcut.io. Stackcut Exits is open data (CC BY 4.0).