How to cancel Bunny Stream

Before you cancel

Export first

• Video files and other data you want to keep: Before closing, download any files you want to keep and export any data or configurations you may need. Closing deletes all data, and the balance can't be refunded bunny.net
• MP4 renditions of your Stream videos: Enable MP4 Fallback under the encoding tab of the video library; in the dashboard you can then copy each MP4 resolution URL or download the MP4 locally (MP4, up to 1080p if the original permits). Only videos uploaded after MP4 Fallback is enabled get an MP4 file; the docs don't describe downloading the original upload bunny.net
• Monthly usage summaries and invoices: On the Billing History page, click Download summary for a monthly usage entry; for payments made by PayPal or card, click Download invoice (PDF invoices). A usage summary is not an invoice bunny.net

What happens to your data

All data is deleted when the account closes, with no timeline given. If the account is disabled for a negative balance, stored data is permanently deleted after 60 days.

What you lose

• All account data, including Stream videos, which is deleted when the account closes
• The unused account balance, which can't be refunded

Cancel, by who bills you

Pick the route for whoever charges you: the name on your card statement or receipt tells you.

Questions people ask

Keep it for less

Before cancelling, check whether one of these does the job. Offers change and differ by account.

• Cheaper plan Cut Stream storage: switch off encoding options and resolutions you don't need, then run Cleanup unconfigured resolutions, since switching an option off doesn't shrink videos already encoded. Standard encoding is free; only Premium Encoding is billed bunny.net

For AI agents

• The person signs in and handles any two-factor code; an agent should never ask for a password.
• Retention step: The close flow asks you to select a reason before the final Close My Account Forever button, and the help page invites you to get in touch before you go
• Stream video storage, storage zones and the $1 minimum keep billing while the account is disabled; delete the resources to stop them
• Turning off Enterprise DRM needs customer support; its $99 monthly base fee applies per library while it is enabled
• Auto-Recharge charges the saved card or PayPal when the balance reaches its threshold, 20% of the recharge amount; the docs don't say how to turn it off
• If the balance goes negative, you can't create new resources; the account is disabled if it isn't topped up within 4 days, and all services go offline
• Trial credits are removed at the end of the trial and aren't carried over

Get this plan as data: get_exit_plan on the Stackcut MCP (stackcut.io/mcp), or /exits/bunny_stream.json. After using a guide, send structured report_guide_feedback for matching or changed steps, missing billing routes or human handoffs; keep unknown language and market omitted. Confirm with the person before the final click, and report the outcome with report_action_outcome, using the exact packet_revision and route_id returned by the plan.

Or give your agent the stackcut-leave skill (a zip): it exports first, walks the steps, stops when the page doesn't match, and leaves the final click to the person.

Sources

1. Close Account Navigate to Account Settings and click Close My Account, or go directly to the Close Account page. (where the close-account flow starts)
2. Close Account Select a reason for closing your account. This feedback helps us improve the service. (the reason step)
3. Close Account Click Close My Account Forever to complete the account closure. (the final confirm button)
4. Close Account Closing your account is permanent and cannot be reversed. (closing cannot be undone)
5. Close Account All your data will be deleted and your account balance cannot be refunded. (data deleted and no balance refund on closing)
6. Close Account Delete all your Pull Zones and Storage Zones (the first item under Before proceeding)
7. Close Account Download any files you want to keep (download files before closing)
8. Close Account Export any data or configurations you may need (export data before closing)
9. bunny.net Terms of Service All payments are paid in advance and are not refundable. (payments are not refundable)
10. Negative Balance If your balance runs out, we keep charging for usage and your balance becomes negative. (usage is still charged when the balance is negative)
11. Negative Balance Your account is disabled if the balance is not topped up within 4 days of going negative. (the 4-day disablement)
12. Negative Balance If your account stays disabled for 60 days, your stored data is permanently deleted. (stored data deleted after 60 days disabled)
13. Negative Balance You can't create new resources until your balance is positive again. (no new resources on a negative balance)
14. Negative Balance All your services go offline. Your files and configuration are kept (what a disabled account means)
15. Auto-Recharge The threshold is 20% of your recharge amount. (when Auto-Recharge triggers)
16. Auto-Recharge automatically charging your saved payment method for the amount you configure (Auto-Recharge charges the saved card or PayPal)
17. Billing History & Invoices For monthly usage entries, click Download summary to get a detailed breakdown of your charges for that period. (how to download the monthly usage summary)
18. Billing History & Invoices Usage summaries are not invoices. (usage summaries are not invoices)
19. Stream pricing $1 Monthly Minimum (the monthly minimum)
20. Pricing (Stream) Use Cleanup unconfigured resolutions to remove files that existing videos no longer need. (removing unused resolutions cuts stored files)
21. Negative Balance You remain responsible for all charges on your account, including those made while the balance is negative. (charges owed on a negative balance)
22. Negative Balance Storage zones and Stream video storage, billed per GB stored (Stream storage keeps billing while it exists)
23. Negative Balance To stop these charges, delete the resources or disable the features you no longer need. (deleting resources stops their charges)
24. Negative Balance They continue while your balance is negative and while your account is disabled, (storage charges continue on a disabled account)
25. Pricing (Stream) The $99 monthly base fee applies per video library and for as long as Enterprise DRM is enabled (the Enterprise DRM base fee)
26. Pricing (Stream) If you wish to disable Enterprise DRM please reach out to customer support. (disabling Enterprise DRM needs support)
27. Add Funds there is a $1 minimum monthly usage while you have active zones on your account (the $1 minimum applies while zones are active)
28. Team Permissions Access to CDN pull zones, storage zones, DNS zones, and Stream libraries (the Manage zones permission covers Stream libraries)
29. Add Funds Your credits never expire. (the balance doesn't expire)
30. Pricing (Stream) switching one off does not shrink videos that are already encoded (turning options off doesn't shrink existing videos)
31. Pricing (Stream) Standard encoding is included at no extra cost (standard encoding is free)
32. MP4 Fallback You need to have MP4 Fallback enabled under the encoding tab of the created video library (where to enable MP4 Fallback)
33. MP4 Fallback Only videos uploaded after enabling MP4 Fallback will generate the MP4 file. (MP4 only for later uploads)
34. MP4 Fallback copy each MP4 resolution URL link or download the MP4 locally (downloading MP4s from the dashboard)
35. MP4 Fallback the fallbacks go up to a maximum of 1080P in quality if the original permits (MP4 resolution limit)
36. Billing History & Invoices For payments made via PayPal or card, click Download invoice to get a PDF invoice for your records. (downloading PDF invoices)
37. Close Account Get in touch before you go. (the help page invites contact before closing)
38. Add Funds they are removed at the end of your trial period and any unused balance is not carried over (trial credits are removed at the end of the trial)

Not confirmed yet

• The docs don't say how to turn off Auto-Recharge or remove a saved payment method
• The dashboard steps for deleting a Stream video or video library aren't on bunny.net's help pages
• It isn't stated whether a final usage charge is taken when the account closes, or what happens to a negative balance on closing
• Whether team members can close the account isn't stated
• How long services run after closing isn't stated
• Enterprise and contract terms for Stream aren't on bunny.net's public pages

Independent re-check, 2026-10-08

A second reviewer re-read the official pages and corrected what was wrong or missing. The JSON lists what changed.

Partly confirmed (see what's unverified), 2026-10-08. Cancel flows change: if this one did, tell us at support@stackcut.io. Stackcut Exits is open data (CC BY 4.0).