{
 "id": "bunny_stream",
 "name": "Bunny Stream",
 "category": "developer_tools",
 "website": "https://bunny.net/stream/",
 "domains": [
  "bunny.net",
  "dash.bunny.net"
 ],
 "summary": "Stream bills usage from your bunny.net balance. To stop Stream charges, delete its videos and libraries (Enterprise DRM needs support); to leave entirely, close the bunny.net account under Account Settings. Closing is permanent, deletes all data and doesn't refund the balance.",
 "routes": [
  {
   "channel": "direct_web",
   "label": "Close the bunny.net account",
   "applies_to": "The whole bunny.net account, including Stream, which is billed from the account balance",
   "who": "The account holder (the docs don't say whether team members can close it)",
   "method": "self_serve",
   "start_url": "https://dash.bunny.net/",
   "steps": [
    {
     "do": "Before closing, delete all your Pull Zones and Storage Zones, download any files you want to keep, and export any data or configurations you may need",
     "expect": null
    },
    {
     "do": "Sign in to the bunny.net dashboard, go to Account Settings and click Close My Account (or go directly to the Close Account page)",
     "expect": "Select a reason for closing your account."
    },
    {
     "do": "Select a reason, then click Close My Account Forever",
     "expect": null
    }
   ],
   "confirm_by": "Not described in the docs; check that you can no longer sign in to the dashboard",
   "effective": "Not stated. Closing is permanent and cannot be reversed",
   "notice": null,
   "refund": "The account balance can't be refunded when the account closes. The Terms say all payments are paid in advance and are not refundable",
   "fees": "No closing fee is stated. You remain responsible for all charges on the account, including any made while the balance is negative",
   "source_ids": [
    "s1",
    "s2",
    "s3",
    "s4",
    "s5",
    "s6",
    "s7",
    "s8",
    "s9",
    "s24"
   ]
  },
  {
   "channel": "direct_web",
   "label": "Stop Stream charges, keep the account",
   "applies_to": "Bunny Stream video libraries when you want to keep other bunny.net services",
   "who": "A user with the Manage zones permission, which covers Stream libraries, or the account holder",
   "method": "self_serve",
   "start_url": "https://dash.bunny.net/",
   "steps": [
    {
     "do": "Download any videos you want to keep",
     "expect": null
    },
    {
     "do": "Delete the Stream videos and video libraries you no longer need, and turn off features such as transcribing; Stream video storage keeps billing per GB for as long as the resource exists",
     "expect": null
    },
    {
     "do": "If Enterprise DRM is enabled on a library, contact bunny.net customer support to disable it; its $99 monthly base fee applies per library while it is enabled",
     "expect": null
    }
   ],
   "confirm_by": "Not described in the docs; check Billing History for usage in the following month",
   "effective": "Not stated. Storage charges continue for as long as the resource exists or the feature is enabled",
   "notice": null,
   "refund": "The Terms say all payments are paid in advance and are not refundable. Credits never expire",
   "fees": "A $1 minimum monthly usage applies to the whole account while it has active zones",
   "source_ids": [
    "s25",
    "s26",
    "s27",
    "s28",
    "s29",
    "s30",
    "s31",
    "s9",
    "s32"
   ]
  }
 ],
 "pay_less": [
  {
   "type": "downgrade",
   "what": "Cut Stream storage: switch off encoding options and resolutions you don't need, then run Cleanup unconfigured resolutions, since switching an option off doesn't shrink videos already encoded. Standard encoding is free; only Premium Encoding is billed",
   "evidence": "documented",
   "source_ids": [
    "s21",
    "s33",
    "s34"
   ]
  }
 ],
 "export": [
  {
   "data": "Video files and other data you want to keep",
   "how": "Before closing, download any files you want to keep and export any data or configurations you may need",
   "format": null,
   "limits": "Closing deletes all data, and the balance can't be refunded",
   "source_ids": [
    "s5",
    "s7",
    "s8"
   ]
  },
  {
   "data": "MP4 renditions of your Stream videos",
   "how": "Enable MP4 Fallback under the encoding tab of the video library; in the dashboard you can then copy each MP4 resolution URL or download the MP4 locally",
   "format": "MP4, up to 1080p if the original permits",
   "limits": "Only videos uploaded after MP4 Fallback is enabled get an MP4 file; the docs don't describe downloading the original upload",
   "source_ids": [
    "s35",
    "s36",
    "s37",
    "s38"
   ]
  },
  {
   "data": "Monthly usage summaries and invoices",
   "how": "On the Billing History page, click Download summary for a monthly usage entry; for payments made by PayPal or card, click Download invoice",
   "format": "PDF invoices",
   "limits": "A usage summary is not an invoice",
   "source_ids": [
    "s17",
    "s18",
    "s39"
   ]
  }
 ],
 "after_cancel": {
  "access_until": "Not stated. The Close Account page doesn't give a delay after closing",
  "data_kept": "All data is deleted when the account closes, with no timeline given. If the account is disabled for a negative balance, stored data is permanently deleted after 60 days",
  "you_lose": [
   "All account data, including Stream videos, which is deleted when the account closes",
   "The unused account balance, which can't be refunded"
  ]
 },
 "agent_notes": {
  "sign_in_needed": true,
  "phone_or_chat_only": null,
  "retention_step": "The close flow asks you to select a reason before the final Close My Account Forever button, and the help page invites you to get in touch before you go",
  "tips": [
   "Stream video storage, storage zones and the $1 minimum keep billing while the account is disabled; delete the resources to stop them",
   "Turning off Enterprise DRM needs customer support; its $99 monthly base fee applies per library while it is enabled",
   "Auto-Recharge charges the saved card or PayPal when the balance reaches its threshold, 20% of the recharge amount; the docs don't say how to turn it off",
   "If the balance goes negative, you can't create new resources; the account is disabled if it isn't topped up within 4 days, and all services go offline",
   "Trial credits are removed at the end of the trial and aren't carried over"
  ]
 },
 "sources": [
  {
   "id": "s1",
   "url": "https://bunny.net/docs/account/close-account",
   "title": "Close Account",
   "publisher": "vendor",
   "quote": "Navigate to Account Settings and click Close My Account, or go directly to the Close Account page.",
   "supports": "where the close-account flow starts"
  },
  {
   "id": "s2",
   "url": "https://bunny.net/docs/account/close-account",
   "title": "Close Account",
   "publisher": "vendor",
   "quote": "Select a reason for closing your account. This feedback helps us improve the service.",
   "supports": "the reason step"
  },
  {
   "id": "s3",
   "url": "https://bunny.net/docs/account/close-account",
   "title": "Close Account",
   "publisher": "vendor",
   "quote": "Click Close My Account Forever to complete the account closure.",
   "supports": "the final confirm button"
  },
  {
   "id": "s4",
   "url": "https://bunny.net/docs/account/close-account",
   "title": "Close Account",
   "publisher": "vendor",
   "quote": "Closing your account is permanent and cannot be reversed.",
   "supports": "closing cannot be undone"
  },
  {
   "id": "s5",
   "url": "https://bunny.net/docs/account/close-account",
   "title": "Close Account",
   "publisher": "vendor",
   "quote": "All your data will be deleted and your account balance cannot be refunded.",
   "supports": "data deleted and no balance refund on closing"
  },
  {
   "id": "s6",
   "url": "https://bunny.net/docs/account/close-account",
   "title": "Close Account",
   "publisher": "vendor",
   "quote": "Delete all your Pull Zones and Storage Zones",
   "supports": "the first item under Before proceeding"
  },
  {
   "id": "s7",
   "url": "https://bunny.net/docs/account/close-account",
   "title": "Close Account",
   "publisher": "vendor",
   "quote": "Download any files you want to keep",
   "supports": "download files before closing"
  },
  {
   "id": "s8",
   "url": "https://bunny.net/docs/account/close-account",
   "title": "Close Account",
   "publisher": "vendor",
   "quote": "Export any data or configurations you may need",
   "supports": "export data before closing"
  },
  {
   "id": "s9",
   "url": "https://bunny.net/tos/",
   "title": "bunny.net Terms of Service",
   "publisher": "vendor",
   "quote": "All payments are paid in advance and are not refundable.",
   "supports": "payments are not refundable"
  },
  {
   "id": "s10",
   "url": "https://bunny.net/docs/billing/negative-balance",
   "title": "Negative Balance",
   "publisher": "vendor",
   "quote": "If your balance runs out, we keep charging for usage and your balance becomes negative.",
   "supports": "usage is still charged when the balance is negative"
  },
  {
   "id": "s11",
   "url": "https://bunny.net/docs/billing/negative-balance",
   "title": "Negative Balance",
   "publisher": "vendor",
   "quote": "Your account is disabled if the balance is not topped up within 4 days of going negative.",
   "supports": "the 4-day disablement"
  },
  {
   "id": "s12",
   "url": "https://bunny.net/docs/billing/negative-balance",
   "title": "Negative Balance",
   "publisher": "vendor",
   "quote": "If your account stays disabled for 60 days, your stored data is permanently deleted.",
   "supports": "stored data deleted after 60 days disabled"
  },
  {
   "id": "s13",
   "url": "https://bunny.net/docs/billing/negative-balance",
   "title": "Negative Balance",
   "publisher": "vendor",
   "quote": "You can't create new resources until your balance is positive again.",
   "supports": "no new resources on a negative balance"
  },
  {
   "id": "s14",
   "url": "https://bunny.net/docs/billing/negative-balance",
   "title": "Negative Balance",
   "publisher": "vendor",
   "quote": "All your services go offline. Your files and configuration are kept",
   "supports": "what a disabled account means"
  },
  {
   "id": "s15",
   "url": "https://bunny.net/docs/billing/auto-recharge",
   "title": "Auto-Recharge",
   "publisher": "vendor",
   "quote": "The threshold is 20% of your recharge amount.",
   "supports": "when Auto-Recharge triggers"
  },
  {
   "id": "s16",
   "url": "https://bunny.net/docs/billing/auto-recharge",
   "title": "Auto-Recharge",
   "publisher": "vendor",
   "quote": "automatically charging your saved payment method for the amount you configure",
   "supports": "Auto-Recharge charges the saved card or PayPal"
  },
  {
   "id": "s17",
   "url": "https://bunny.net/docs/billing/billing-history",
   "title": "Billing History & Invoices",
   "publisher": "vendor",
   "quote": "For monthly usage entries, click Download summary to get a detailed breakdown of your charges for that period.",
   "supports": "how to download the monthly usage summary"
  },
  {
   "id": "s18",
   "url": "https://bunny.net/docs/billing/billing-history",
   "title": "Billing History & Invoices",
   "publisher": "vendor",
   "quote": "Usage summaries are not invoices.",
   "supports": "usage summaries are not invoices"
  },
  {
   "id": "s19",
   "url": "https://bunny.net/pricing/stream/",
   "title": "Stream pricing",
   "publisher": "vendor",
   "quote": "$1 Monthly Minimum",
   "supports": "the monthly minimum"
  },
  {
   "id": "s21",
   "url": "https://bunny.net/docs/stream/pricing",
   "title": "Pricing (Stream)",
   "publisher": "vendor",
   "quote": "Use Cleanup unconfigured resolutions to remove files that existing videos no longer need.",
   "supports": "removing unused resolutions cuts stored files"
  },
  {
   "id": "s24",
   "url": "https://bunny.net/docs/billing/negative-balance",
   "title": "Negative Balance",
   "publisher": "vendor",
   "quote": "You remain responsible for all charges on your account, including those made while the balance is negative.",
   "supports": "charges owed on a negative balance"
  },
  {
   "id": "s25",
   "url": "https://bunny.net/docs/billing/negative-balance",
   "title": "Negative Balance",
   "publisher": "vendor",
   "quote": "Storage zones and Stream video storage, billed per GB stored",
   "supports": "Stream storage keeps billing while it exists"
  },
  {
   "id": "s26",
   "url": "https://bunny.net/docs/billing/negative-balance",
   "title": "Negative Balance",
   "publisher": "vendor",
   "quote": "To stop these charges, delete the resources or disable the features you no longer need.",
   "supports": "deleting resources stops their charges"
  },
  {
   "id": "s27",
   "url": "https://bunny.net/docs/billing/negative-balance",
   "title": "Negative Balance",
   "publisher": "vendor",
   "quote": "They continue while your balance is negative and while your account is disabled,",
   "supports": "storage charges continue on a disabled account"
  },
  {
   "id": "s28",
   "url": "https://bunny.net/docs/stream/pricing",
   "title": "Pricing (Stream)",
   "publisher": "vendor",
   "quote": "The $99 monthly base fee applies per video library and for as long as Enterprise DRM is enabled",
   "supports": "the Enterprise DRM base fee"
  },
  {
   "id": "s29",
   "url": "https://bunny.net/docs/stream/pricing",
   "title": "Pricing (Stream)",
   "publisher": "vendor",
   "quote": "If you wish to disable Enterprise DRM please reach out to customer support.",
   "supports": "disabling Enterprise DRM needs support"
  },
  {
   "id": "s30",
   "url": "https://bunny.net/docs/billing/add-funds",
   "title": "Add Funds",
   "publisher": "vendor",
   "quote": "there is a $1 minimum monthly usage while you have active zones on your account",
   "supports": "the $1 minimum applies while zones are active"
  },
  {
   "id": "s31",
   "url": "https://bunny.net/docs/account/team-management/permissions",
   "title": "Team Permissions",
   "publisher": "vendor",
   "quote": "Access to CDN pull zones, storage zones, DNS zones, and Stream libraries",
   "supports": "the Manage zones permission covers Stream libraries"
  },
  {
   "id": "s32",
   "url": "https://bunny.net/docs/billing/add-funds",
   "title": "Add Funds",
   "publisher": "vendor",
   "quote": "Your credits never expire.",
   "supports": "the balance doesn't expire"
  },
  {
   "id": "s33",
   "url": "https://bunny.net/docs/stream/pricing",
   "title": "Pricing (Stream)",
   "publisher": "vendor",
   "quote": "switching one off does not shrink videos that are already encoded",
   "supports": "turning options off doesn't shrink existing videos"
  },
  {
   "id": "s34",
   "url": "https://bunny.net/docs/stream/pricing",
   "title": "Pricing (Stream)",
   "publisher": "vendor",
   "quote": "Standard encoding is included at no extra cost",
   "supports": "standard encoding is free"
  },
  {
   "id": "s35",
   "url": "https://bunny.net/docs/stream/mp4-downloads",
   "title": "MP4 Fallback",
   "publisher": "vendor",
   "quote": "You need to have MP4 Fallback enabled under the encoding tab of the created video library",
   "supports": "where to enable MP4 Fallback"
  },
  {
   "id": "s36",
   "url": "https://bunny.net/docs/stream/mp4-downloads",
   "title": "MP4 Fallback",
   "publisher": "vendor",
   "quote": "Only videos uploaded after enabling MP4 Fallback will generate the MP4 file.",
   "supports": "MP4 only for later uploads"
  },
  {
   "id": "s37",
   "url": "https://bunny.net/docs/stream/mp4-downloads",
   "title": "MP4 Fallback",
   "publisher": "vendor",
   "quote": "copy each MP4 resolution URL link or download the MP4 locally",
   "supports": "downloading MP4s from the dashboard"
  },
  {
   "id": "s38",
   "url": "https://bunny.net/docs/stream/mp4-downloads",
   "title": "MP4 Fallback",
   "publisher": "vendor",
   "quote": "the fallbacks go up to a maximum of 1080P in quality if the original permits",
   "supports": "MP4 resolution limit"
  },
  {
   "id": "s39",
   "url": "https://bunny.net/docs/billing/billing-history",
   "title": "Billing History & Invoices",
   "publisher": "vendor",
   "quote": "For payments made via PayPal or card, click Download invoice to get a PDF invoice for your records.",
   "supports": "downloading PDF invoices"
  },
  {
   "id": "s40",
   "url": "https://bunny.net/docs/account/close-account",
   "title": "Close Account",
   "publisher": "vendor",
   "quote": "Get in touch before you go.",
   "supports": "the help page invites contact before closing"
  },
  {
   "id": "s41",
   "url": "https://bunny.net/docs/billing/add-funds",
   "title": "Add Funds",
   "publisher": "vendor",
   "quote": "they are removed at the end of your trial period and any unused balance is not carried over",
   "supports": "trial credits are removed at the end of the trial"
  }
 ],
 "verification": {
  "level": "partial",
  "checked_on": "2026-10-08",
  "by": "stackcut-research",
  "unverified": [
   "The docs don't say how to turn off Auto-Recharge or remove a saved payment method",
   "The dashboard steps for deleting a Stream video or video library aren't on bunny.net's help pages",
   "It isn't stated whether a final usage charge is taken when the account closes, or what happens to a negative balance on closing",
   "Whether team members can close the account isn't stated",
   "How long services run after closing isn't stated",
   "Enterprise and contract terms for Stream aren't on bunny.net's public pages"
  ],
  "review": {
   "by": "stackcut-review",
   "on": "2026-10-08",
   "result": "fixed",
   "notes": [
    "Added a route to stop Stream charges without closing the account: delete videos and libraries (storage bills per GB while they exist), and contact support to turn off Enterprise DRM ($99 a month per library)",
    "Added that the $1 monthly minimum applies only while the account has active zones, and that you stay liable for charges made on a negative balance",
    "Removed the 14-day free trial from ways to pay less (a trial isn't a way to keep the service); trial credits are removed at the end of the trial",
    "Added MP4 Fallback downloads and PDF invoices as exports; added the documented reason step as the retention step",
    "Re-checked the close-account steps, refund and negative-balance facts against bunny.net's docs and Terms; confirmed"
   ]
  }
 },
 "page": "https://stackcut.io/cancel/bunny_stream",
 "json": "https://stackcut.io/exits/bunny_stream.json",
 "evidence": {
  "packet_revision": "1a40481405d86e3dad4c952bd4c8f997ce35f98a7c61d345617e00c19973339b",
  "docs_checked_on": "2026-10-08",
  "last_observed_success_on": null,
  "verification": "partial",
  "freshness": {
   "as_of": "2026-10-09",
   "status": "current",
   "checked_on": "2026-10-08",
   "age_days": 1,
   "stale_after_days": 30,
   "next_check_on": "2026-11-07"
  },
  "routes": [
   {
    "route_id": "bunny-stream--direct-web--r1",
    "channel": "direct_web",
    "checked_on": "2026-10-08",
    "freshness": {
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     "status": "current",
     "checked_on": "2026-10-08",
     "age_days": 1,
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    }
   },
   {
    "route_id": "bunny-stream--direct-web--r2",
    "channel": "direct_web",
    "checked_on": "2026-10-08",
    "freshness": {
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     "status": "current",
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     "age_days": 1,
     "stale_after_days": 30,
     "next_check_on": "2026-11-07"
    }
   }
  ]
 },
 "license": "CC-BY-4.0",
 "credit": "Stackcut Exits (https://stackcut.io/cancel), CC BY 4.0"
}