How to cancel Bitbucket

Before you cancel

Export first

• Each Git repository, with its files and history: Open the repository and select the Clone button, then clone it with git over HTTPS or SSH (or with Sourcetree or VS Code) (Git repository) support.atlassian.com

What happens to your data

Atlassian's deactivation guide says product data is kept for a period that depends on the plan; Bitbucket-specific retention is not stated.

What you lose

• Paid-plan limits: Free caps the workspace at 5 users, 50 build minutes a month and 1 GB of large file storage
• Saved Premium settings (lost when a missed payment drops a Premium workspace to Free)

Cancel, by who bills you

Pick the route for whoever charges you: the name on your card statement or receipt tells you.

Questions people ask

Keep it for less

Before cancelling, check whether one of these does the job. Offers change and differ by account.

• Free plan Bitbucket Free covers up to 5 users with unlimited public and private repositories, 50 build minutes a month and 1 GB of large file storage; those amounts can't be exceeded on Free atlassian.com support.atlassian.com support.atlassian.com
• Cheaper plan An admin can move between Premium and Standard from the workspace settings (Plan details, Change plan) support.atlassian.com atlassian.com
• Fewer seats Every workspace member is a billable user and the card is charged at the end of each monthly cycle for the users in the workspace, so remove members you no longer need before the cycle ends support.atlassian.com
• Student or nonprofit price Signing up with an academic email address converts the account to an unlimited academic plan; nonprofits can apply for a Bitbucket Cloud Community subscription (unlimited private repositories for unlimited contributors) atlassian.com

Cheaper ways to get the same job done

Stackcut prices the alternatives to Bitbucket from public list prices.

For AI agents

• The person signs in and handles any two-factor code; an agent should never ask for a password.
• Check when the subscription was bought: before September 10, 2025, billing lives in Bitbucket's workspace settings; on or after, in the Atlassian billing account
• Billing counts every workspace member, charged on the last day of each monthly cycle
• A missed payment drops a workspace-billed plan to Free (5 users) and deactivates a subscription on the new billing system
• On the Atlassian billing system, deactivating during a Standard or Premium free trial ends the trial immediately
• Clone every repository you need before deactivating
• Bitbucket's usage-based billing is migrating to Atlassian Administration, so billing screens may move

Get this plan as data: get_exit_plan on the Stackcut MCP (stackcut.io/mcp), or /exits/bitbucket.json. After using a guide, send structured report_guide_feedback for matching or changed steps, missing billing routes or human handoffs; keep unknown language and market omitted. Confirm with the person before the final click, and report the outcome with report_action_outcome, using the exact packet_revision and route_id returned by the plan.

Or give your agent the stackcut-leave skill (a zip): it exports first, walks the steps, stops when the page doesn't match, and leaves the final click to the person.

Delete your account (separate from cancelling)

Cancelling stops the payments; deleting removes the account and its data. Delete-account page (rated medium).

Link from JustDeleteMe (MIT).

Sources

1. Manage your plan and billing Select the Settings cog on the top navigation bar. (where plan changes start)
2. Manage your plan and billing Select Workspace settings from the Settings dropdown menu. (the Workspace settings step)
3. Manage your plan and billing Select Plan details under Plans and Billing on the left sidebar. (the Plan details step)
4. Manage your plan and billing Select Upgrade plan or Change plan. (the Change plan step)
5. Manage your plan and billing On the Bitbucket Cloud plans page, select the Free, Standard, or Premium button for the plan you want. (choosing the Free plan)
6. Manage your plan and billing A billable user is anyone who is a member of your Bitbucket workspace. (who is billed)
7. Manage your plan and billing We'll bill your credit card on the last day of your billing period based on the number of users within your workspace (when and how the card is charged)
8. Manage your plan and billing and we will include any extra build minutes or storage, if you have exceeded the amounts provided in your plan (overage charges on the bill)
9. Manage your plan and billing Each billing cycle is a month long and varies based on when we started charging you for using Bitbucket Cloud. (the monthly billing cycle)
10. Manage your Bitbucket subscription on the new billing system If you have an existing Bitbucket Cloud subscription that was purchased before September 10, 2025, refer to this page for information on plans and billing for your subscription. (which subscriptions use which billing system)
11. Manage your Bitbucket subscription on the new billing system Go to the Subscriptions list from your billing account and select your Bitbucket subscription. (finding the Bitbucket subscription)
12. Manage your Bitbucket subscription on the new billing system Select Change plan. (changing plans on the new billing system)
13. Manage your Bitbucket subscription on the new billing system If you miss a payment, we'll deactivate your subscription. However, you can always reactivate through your billing account. (missed payments on the new billing system)
14. Deactivate a subscription Who can do this? Billing admins Organization admins Site administrators (who can deactivate)
15. Deactivate a subscription Go to admin.atlassian.com/billing. Select your billing account if you have more than one. (where deactivation starts)
16. Deactivate a subscription Select Subscriptions, find the subscription you want to cancel, and select Manage. Select more actions > Deactivate, then review and confirm your cancellation. (the deactivate steps)
17. Deactivate a subscription If you deactivate your app subscription, we won't process any further renewals. After your subscription period ends, you'll be able to access your site for 15 more days. (when deactivation takes effect)
18. Request a refund You can request a refund for your subscription if it is your initial purchase of the Atlassian app and if you request it within 30 days of your purchase. (the refund window)
19. Request a refund Refunds for monthly cloud subscriptions are only available within the first paid month after the trial period. (the monthly refund window)
20. Bitbucket pricing Bitbucket is free for individuals and small teams with up to 5 users, with unlimited public and private repositories. (the Free plan)
21. Manage your plan and billing 50 min/month (Free plan build minutes)
22. Manage your plan and billing 1 GB total (Free plan large file storage)
23. Manage your Bitbucket subscription on the new billing system Free plans come with an included quantity of storage and build minutes which can't be exceeded. (Free plan limits are hard caps)
24. Bitbucket pricing If you're an admin, change your plan from Standard to Premium (or vice versa) by opening your workspace settings (who changes the plan, and moving from Premium to Standard)
25. Bitbucket pricing When you sign up with your academic email address, we'll automatically convert your account to an unlimited academic plan. (the academic plan)
26. Bitbucket pricing can apply for an Atlassian Bitbucket Cloud Community subscription (the nonprofit Community subscription)
27. Bitbucket pricing unlimited private repositories for unlimited contributors (what Community and academic subscriptions include)
28. Clone a Git repository From the repository, select the Clone button. (how to copy a repository)
29. Clone a Git repository Cloning a repository syncs it to your local machine. (what cloning does)
30. Manage your plan and billing If you miss a payment, we downgrade you to a Free plan with a 5-user limit. If you had the Premium plan, you'll lose any saved Premium settings. (missed payments on workspace billing, and lost Premium settings)
31. Deactivate a subscription Your site will then be deactivated, and your product data will be retained for a period of time, which varies depending on your plan. (data kept after deactivation)
32. Manage your plan and billing migrating to Atlassian Administration (billing is moving to Atlassian Administration)
33. Request a refund Cloud renewals and upgrades cannot be refunded. (no refunds for renewals)
34. Deactivate a subscription If you're on a free trial of a Standard or Premium plan, deactivating your app will also end your trial. (deactivating during a trial ends it)
35. Request a refund Usage-based subscriptions are non-refundable. (usage charges aren't refunded)

Not confirmed yet

• Workspace-billed plans (bought before September 10, 2025): when a switch to Free takes effect, whether you must first cut the workspace to 5 users, and the refund rule are not stated on the Bitbucket billing page
• Atlassian's Deactivate a subscription page (linked from Bitbucket's new-billing page) and Request a refund page don't name Bitbucket; they are applied here to Bitbucket subscriptions on the new billing system
• How long Bitbucket keeps a workspace's repositories after a paid plan ends is not stated
• Bitbucket annual plans and Enterprise contracts were not researched separately
• Whether deactivating mid-cycle on the new billing system earns any credit is not stated: Atlassian's 'no credit' sentence covers only its original billing experience

Independent re-check, 2026-09-29

A second reviewer re-read the official pages and corrected what was wrong or missing; some facts couldn't be re-checked (listed above). The JSON lists what changed.

Partly confirmed (see what's unverified), 2026-09-29. Cancel flows change: if this one did, tell us at support@stackcut.io. Stackcut Exits is open data (CC BY 4.0).