{
 "id": "bitbucket",
 "name": "Bitbucket",
 "category": "developer_tools",
 "website": "https://bitbucket.org",
 "domains": [
  "bitbucket.org"
 ],
 "summary": "Where you cancel depends on when you bought: plans bought before September 10, 2025 change to Free in Workspace settings, Plan details; newer subscriptions are deactivated at admin.atlassian.com/billing. Billing is per workspace member, renewals aren't refunded, and deactivating a trial ends it at once. Clone repositories first.",
 "routes": [
  {
   "channel": "direct_web",
   "label": "Workspace billing (bought before Sep 10, 2025)",
   "applies_to": "Bitbucket Cloud Standard and Premium plans bought before September 10, 2025, billed monthly by card for the workspace",
   "who": "A workspace admin",
   "method": "self_serve",
   "start_url": "https://bitbucket.org",
   "steps": [
    {
     "do": "Select the Settings cog on the top navigation bar, then Workspace settings",
     "expect": "Plans and Billing"
    },
    {
     "do": "Select Plan details under Plans and Billing on the left sidebar",
     "expect": "Upgrade plan or Change plan"
    },
    {
     "do": "Select Change plan, then select the Free button on the Bitbucket Cloud plans page and complete the remaining screens",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": null,
   "notice": null,
   "refund": null,
   "fees": "Your card is billed on the last day of each monthly billing cycle for the users in the workspace, plus any build minutes or storage used beyond your plan",
   "source_ids": [
    "s1",
    "s2",
    "s3",
    "s4",
    "s5",
    "s6",
    "s7",
    "s8",
    "s9",
    "s25"
   ]
  },
  {
   "channel": "direct_web",
   "label": "Atlassian billing (bought from Sep 10, 2025)",
   "applies_to": "Bitbucket Cloud subscriptions bought on or after September 10, 2025, managed from an Atlassian billing account",
   "who": "A billing admin, organization admin or site admin",
   "method": "self_serve",
   "start_url": "https://admin.atlassian.com/billing",
   "steps": [
    {
     "do": "Go to admin.atlassian.com/billing and select your billing account if you have more than one",
     "expect": "Subscriptions"
    },
    {
     "do": "Select Subscriptions, find the Bitbucket subscription and select Manage, then more actions > Deactivate; review and confirm the cancellation",
     "expect": null
    },
    {
     "do": "To change plans instead, select the Bitbucket subscription in the Subscriptions list, select Change plan, review the details and select Confirm",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "No further renewals are processed; Atlassian's deactivation guide says access continues for 15 days after the subscription period ends. On a free trial of Standard or Premium, deactivating ends the trial right away",
   "notice": null,
   "refund": "Atlassian refunds only a first purchase requested within 30 days (monthly cloud subscriptions: within the first paid month after the trial); renewals, upgrades and usage-based charges aren't refunded",
   "fees": null,
   "source_ids": [
    "s10",
    "s11",
    "s12",
    "s13",
    "s14",
    "s15",
    "s16",
    "s17",
    "s19",
    "s20",
    "s34",
    "s35",
    "s36"
   ]
  }
 ],
 "pay_less": [
  {
   "type": "free_plan",
   "what": "Bitbucket Free covers up to 5 users with unlimited public and private repositories, 50 build minutes a month and 1 GB of large file storage; those amounts can't be exceeded on Free",
   "evidence": "documented",
   "source_ids": [
    "s21",
    "s22",
    "s23",
    "s24"
   ]
  },
  {
   "type": "downgrade",
   "what": "An admin can move between Premium and Standard from the workspace settings (Plan details, Change plan)",
   "evidence": "documented",
   "source_ids": [
    "s4",
    "s25"
   ]
  },
  {
   "type": "seat_reduction",
   "what": "Every workspace member is a billable user and the card is charged at the end of each monthly cycle for the users in the workspace, so remove members you no longer need before the cycle ends",
   "evidence": "documented",
   "source_ids": [
    "s6",
    "s7"
   ]
  },
  {
   "type": "student_or_nonprofit",
   "what": "Signing up with an academic email address converts the account to an unlimited academic plan; nonprofits can apply for a Bitbucket Cloud Community subscription (unlimited private repositories for unlimited contributors)",
   "evidence": "documented",
   "source_ids": [
    "s26",
    "s27",
    "s28"
   ]
  }
 ],
 "export": [
  {
   "data": "Each Git repository, with its files and history",
   "how": "Open the repository and select the Clone button, then clone it with git over HTTPS or SSH (or with Sourcetree or VS Code)",
   "format": "Git repository",
   "limits": null,
   "source_ids": [
    "s29",
    "s30"
   ]
  }
 ],
 "after_cancel": {
  "access_until": "Atlassian billing: 15 days after the subscription period ends. Workspace billing: not stated",
  "data_kept": "Atlassian's deactivation guide says product data is kept for a period that depends on the plan; Bitbucket-specific retention is not stated",
  "you_lose": [
   "Paid-plan limits: Free caps the workspace at 5 users, 50 build minutes a month and 1 GB of large file storage",
   "Saved Premium settings (lost when a missed payment drops a Premium workspace to Free)"
  ]
 },
 "agent_notes": {
  "sign_in_needed": true,
  "phone_or_chat_only": false,
  "retention_step": null,
  "tips": [
   "Check when the subscription was bought: before September 10, 2025, billing lives in Bitbucket's workspace settings; on or after, in the Atlassian billing account",
   "Billing counts every workspace member, charged on the last day of each monthly cycle",
   "A missed payment drops a workspace-billed plan to Free (5 users) and deactivates a subscription on the new billing system",
   "On the Atlassian billing system, deactivating during a Standard or Premium free trial ends the trial immediately",
   "Clone every repository you need before deactivating",
   "Bitbucket's usage-based billing is migrating to Atlassian Administration, so billing screens may move"
  ]
 },
 "sources": [
  {
   "id": "s1",
   "url": "https://support.atlassian.com/bitbucket-cloud/docs/manage-your-plan-and-billing/",
   "title": "Manage your plan and billing",
   "publisher": "vendor",
   "quote": "Select the Settings cog on the top navigation bar.",
   "supports": "where plan changes start"
  },
  {
   "id": "s2",
   "url": "https://support.atlassian.com/bitbucket-cloud/docs/manage-your-plan-and-billing/",
   "title": "Manage your plan and billing",
   "publisher": "vendor",
   "quote": "Select Workspace settings from the Settings dropdown menu.",
   "supports": "the Workspace settings step"
  },
  {
   "id": "s3",
   "url": "https://support.atlassian.com/bitbucket-cloud/docs/manage-your-plan-and-billing/",
   "title": "Manage your plan and billing",
   "publisher": "vendor",
   "quote": "Select Plan details under Plans and Billing on the left sidebar.",
   "supports": "the Plan details step"
  },
  {
   "id": "s4",
   "url": "https://support.atlassian.com/bitbucket-cloud/docs/manage-your-plan-and-billing/",
   "title": "Manage your plan and billing",
   "publisher": "vendor",
   "quote": "Select Upgrade plan or Change plan.",
   "supports": "the Change plan step"
  },
  {
   "id": "s5",
   "url": "https://support.atlassian.com/bitbucket-cloud/docs/manage-your-plan-and-billing/",
   "title": "Manage your plan and billing",
   "publisher": "vendor",
   "quote": "On the Bitbucket Cloud plans page, select the Free, Standard, or Premium button for the plan you want.",
   "supports": "choosing the Free plan"
  },
  {
   "id": "s6",
   "url": "https://support.atlassian.com/bitbucket-cloud/docs/manage-your-plan-and-billing/",
   "title": "Manage your plan and billing",
   "publisher": "vendor",
   "quote": "A billable user is anyone who is a member of your Bitbucket workspace.",
   "supports": "who is billed"
  },
  {
   "id": "s7",
   "url": "https://support.atlassian.com/bitbucket-cloud/docs/manage-your-plan-and-billing/",
   "title": "Manage your plan and billing",
   "publisher": "vendor",
   "quote": "We'll bill your credit card on the last day of your billing period based on the number of users within your workspace",
   "supports": "when and how the card is charged"
  },
  {
   "id": "s8",
   "url": "https://support.atlassian.com/bitbucket-cloud/docs/manage-your-plan-and-billing/",
   "title": "Manage your plan and billing",
   "publisher": "vendor",
   "quote": "and we will include any extra build minutes or storage, if you have exceeded the amounts provided in your plan",
   "supports": "overage charges on the bill"
  },
  {
   "id": "s9",
   "url": "https://support.atlassian.com/bitbucket-cloud/docs/manage-your-plan-and-billing/",
   "title": "Manage your plan and billing",
   "publisher": "vendor",
   "quote": "Each billing cycle is a month long and varies based on when we started charging you for using Bitbucket Cloud.",
   "supports": "the monthly billing cycle"
  },
  {
   "id": "s10",
   "url": "https://support.atlassian.com/subscriptions-and-billing/docs/manage-your-bitbucket-subscription-on-the-new-billing-system/",
   "title": "Manage your Bitbucket subscription on the new billing system",
   "publisher": "vendor",
   "quote": "If you have an existing Bitbucket Cloud subscription that was purchased before September 10, 2025, refer to this page for information on plans and billing for your subscription.",
   "supports": "which subscriptions use which billing system"
  },
  {
   "id": "s11",
   "url": "https://support.atlassian.com/subscriptions-and-billing/docs/manage-your-bitbucket-subscription-on-the-new-billing-system/",
   "title": "Manage your Bitbucket subscription on the new billing system",
   "publisher": "vendor",
   "quote": "Go to the Subscriptions list from your billing account and select your Bitbucket subscription.",
   "supports": "finding the Bitbucket subscription"
  },
  {
   "id": "s12",
   "url": "https://support.atlassian.com/subscriptions-and-billing/docs/manage-your-bitbucket-subscription-on-the-new-billing-system/",
   "title": "Manage your Bitbucket subscription on the new billing system",
   "publisher": "vendor",
   "quote": "Select Change plan.",
   "supports": "changing plans on the new billing system"
  },
  {
   "id": "s13",
   "url": "https://support.atlassian.com/subscriptions-and-billing/docs/manage-your-bitbucket-subscription-on-the-new-billing-system/",
   "title": "Manage your Bitbucket subscription on the new billing system",
   "publisher": "vendor",
   "quote": "If you miss a payment, we'll deactivate your subscription. However, you can always reactivate through your billing account.",
   "supports": "missed payments on the new billing system"
  },
  {
   "id": "s14",
   "url": "https://support.atlassian.com/subscriptions-and-billing/docs/cancel-a-subscription/",
   "title": "Deactivate a subscription",
   "publisher": "vendor",
   "quote": "Who can do this? Billing admins Organization admins Site administrators",
   "supports": "who can deactivate"
  },
  {
   "id": "s15",
   "url": "https://support.atlassian.com/subscriptions-and-billing/docs/cancel-a-subscription/",
   "title": "Deactivate a subscription",
   "publisher": "vendor",
   "quote": "Go to admin.atlassian.com/billing. Select your billing account if you have more than one.",
   "supports": "where deactivation starts"
  },
  {
   "id": "s16",
   "url": "https://support.atlassian.com/subscriptions-and-billing/docs/cancel-a-subscription/",
   "title": "Deactivate a subscription",
   "publisher": "vendor",
   "quote": "Select Subscriptions, find the subscription you want to cancel, and select Manage. Select more actions > Deactivate, then review and confirm your cancellation.",
   "supports": "the deactivate steps"
  },
  {
   "id": "s17",
   "url": "https://support.atlassian.com/subscriptions-and-billing/docs/cancel-a-subscription/",
   "title": "Deactivate a subscription",
   "publisher": "vendor",
   "quote": "If you deactivate your app subscription, we won't process any further renewals. After your subscription period ends, you'll be able to access your site for 15 more days.",
   "supports": "when deactivation takes effect"
  },
  {
   "id": "s19",
   "url": "https://support.atlassian.com/subscriptions-and-billing/docs/request-a-refund/",
   "title": "Request a refund",
   "publisher": "vendor",
   "quote": "You can request a refund for your subscription if it is your initial purchase of the Atlassian app and if you request it within 30 days of your purchase.",
   "supports": "the refund window"
  },
  {
   "id": "s20",
   "url": "https://support.atlassian.com/subscriptions-and-billing/docs/request-a-refund/",
   "title": "Request a refund",
   "publisher": "vendor",
   "quote": "Refunds for monthly cloud subscriptions are only available within the first paid month after the trial period.",
   "supports": "the monthly refund window"
  },
  {
   "id": "s21",
   "url": "https://www.atlassian.com/software/bitbucket/pricing",
   "title": "Bitbucket pricing",
   "publisher": "vendor",
   "quote": "Bitbucket is free for individuals and small teams with up to 5 users, with unlimited public and private repositories.",
   "supports": "the Free plan"
  },
  {
   "id": "s22",
   "url": "https://support.atlassian.com/bitbucket-cloud/docs/manage-your-plan-and-billing/",
   "title": "Manage your plan and billing",
   "publisher": "vendor",
   "quote": "50 min/month",
   "supports": "Free plan build minutes"
  },
  {
   "id": "s23",
   "url": "https://support.atlassian.com/bitbucket-cloud/docs/manage-your-plan-and-billing/",
   "title": "Manage your plan and billing",
   "publisher": "vendor",
   "quote": "1 GB total",
   "supports": "Free plan large file storage"
  },
  {
   "id": "s24",
   "url": "https://support.atlassian.com/subscriptions-and-billing/docs/manage-your-bitbucket-subscription-on-the-new-billing-system/",
   "title": "Manage your Bitbucket subscription on the new billing system",
   "publisher": "vendor",
   "quote": "Free plans come with an included quantity of storage and build minutes which can't be exceeded.",
   "supports": "Free plan limits are hard caps"
  },
  {
   "id": "s25",
   "url": "https://www.atlassian.com/software/bitbucket/pricing",
   "title": "Bitbucket pricing",
   "publisher": "vendor",
   "quote": "If you're an admin, change your plan from Standard to Premium (or vice versa) by opening your workspace settings",
   "supports": "who changes the plan, and moving from Premium to Standard"
  },
  {
   "id": "s26",
   "url": "https://www.atlassian.com/software/bitbucket/pricing",
   "title": "Bitbucket pricing",
   "publisher": "vendor",
   "quote": "When you sign up with your academic email address, we'll automatically convert your account to an unlimited academic plan.",
   "supports": "the academic plan"
  },
  {
   "id": "s27",
   "url": "https://www.atlassian.com/software/bitbucket/pricing",
   "title": "Bitbucket pricing",
   "publisher": "vendor",
   "quote": "can apply for an Atlassian Bitbucket Cloud Community subscription",
   "supports": "the nonprofit Community subscription"
  },
  {
   "id": "s28",
   "url": "https://www.atlassian.com/software/bitbucket/pricing",
   "title": "Bitbucket pricing",
   "publisher": "vendor",
   "quote": "unlimited private repositories for unlimited contributors",
   "supports": "what Community and academic subscriptions include"
  },
  {
   "id": "s29",
   "url": "https://support.atlassian.com/bitbucket-cloud/docs/clone-a-git-repository/",
   "title": "Clone a Git repository",
   "publisher": "vendor",
   "quote": "From the repository, select the Clone button.",
   "supports": "how to copy a repository"
  },
  {
   "id": "s30",
   "url": "https://support.atlassian.com/bitbucket-cloud/docs/clone-a-git-repository/",
   "title": "Clone a Git repository",
   "publisher": "vendor",
   "quote": "Cloning a repository syncs it to your local machine.",
   "supports": "what cloning does"
  },
  {
   "id": "s31",
   "url": "https://support.atlassian.com/bitbucket-cloud/docs/manage-your-plan-and-billing/",
   "title": "Manage your plan and billing",
   "publisher": "vendor",
   "quote": "If you miss a payment, we downgrade you to a Free plan with a 5-user limit. If you had the Premium plan, you'll lose any saved Premium settings.",
   "supports": "missed payments on workspace billing, and lost Premium settings"
  },
  {
   "id": "s32",
   "url": "https://support.atlassian.com/subscriptions-and-billing/docs/cancel-a-subscription/",
   "title": "Deactivate a subscription",
   "publisher": "vendor",
   "quote": "Your site will then be deactivated, and your product data will be retained for a period of time, which varies depending on your plan.",
   "supports": "data kept after deactivation"
  },
  {
   "id": "s33",
   "url": "https://support.atlassian.com/bitbucket-cloud/docs/manage-your-plan-and-billing/",
   "title": "Manage your plan and billing",
   "publisher": "vendor",
   "quote": "migrating to Atlassian Administration",
   "supports": "billing is moving to Atlassian Administration"
  },
  {
   "id": "s34",
   "url": "https://support.atlassian.com/subscriptions-and-billing/docs/request-a-refund/",
   "title": "Request a refund",
   "publisher": "vendor",
   "quote": "Cloud renewals and upgrades cannot be refunded.",
   "supports": "no refunds for renewals"
  },
  {
   "id": "s35",
   "url": "https://support.atlassian.com/subscriptions-and-billing/docs/cancel-a-subscription/",
   "title": "Deactivate a subscription",
   "publisher": "vendor",
   "quote": "If you're on a free trial of a Standard or Premium plan, deactivating your app will also end your trial.",
   "supports": "deactivating during a trial ends it"
  },
  {
   "id": "s36",
   "url": "https://support.atlassian.com/subscriptions-and-billing/docs/request-a-refund/",
   "title": "Request a refund",
   "publisher": "vendor",
   "quote": "Usage-based subscriptions are non-refundable.",
   "supports": "usage charges aren't refunded"
  }
 ],
 "verification": {
  "level": "partial",
  "checked_on": "2026-09-29",
  "by": "stackcut-research",
  "unverified": [
   "Workspace-billed plans (bought before September 10, 2025): when a switch to Free takes effect, whether you must first cut the workspace to 5 users, and the refund rule are not stated on the Bitbucket billing page",
   "Atlassian's Deactivate a subscription page (linked from Bitbucket's new-billing page) and Request a refund page don't name Bitbucket; they are applied here to Bitbucket subscriptions on the new billing system",
   "How long Bitbucket keeps a workspace's repositories after a paid plan ends is not stated",
   "Bitbucket annual plans and Enterprise contracts were not researched separately",
   "Whether deactivating mid-cycle on the new billing system earns any credit is not stated: Atlassian's 'no credit' sentence covers only its original billing experience"
  ],
  "review": {
   "by": "stackcut-review",
   "on": "2026-09-29",
   "result": "partial",
   "notes": [
    "Removed 'no credit for cancelling mid-cycle' from the Atlassian route and summary: that sentence is in the page's Original billing section, not the improved billing the route uses",
    "Added: deactivating during a Standard or Premium free trial ends the trial immediately (effective, tip, summary)",
    "Refund: usage-based charges aren't refunded",
    "Still unconfirmed: workspace-billing effective date and refunds, the 5-user cut on moving to Free, and repository retention"
   ]
  }
 },
 "delete_account": {
  "url": "https://id.atlassian.com/manage/close-account",
  "difficulty": "medium",
  "source": "JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"
 },
 "stackcut": {
  "vendor_id": "bitbucket",
  "name": "Bitbucket",
  "recipes": [
   {
    "id": "replace-bitbucket",
    "title": "Git hosting",
    "best_year_one_net": -6
   }
  ]
 },
 "page": "https://stackcut.io/cancel/bitbucket",
 "json": "https://stackcut.io/exits/bitbucket.json",
 "evidence": {
  "packet_revision": "69ae1b62beac0dd9238a0c784dbebc21e18de3bb61feab20f64043c8f73febef",
  "docs_checked_on": "2026-09-29",
  "last_observed_success_on": null,
  "verification": "partial",
  "freshness": {
   "as_of": "2026-10-09",
   "status": "current",
   "checked_on": "2026-09-29",
   "age_days": 10,
   "stale_after_days": 30,
   "next_check_on": "2026-10-29"
  },
  "routes": [
   {
    "route_id": "bitbucket--direct-web--r1",
    "channel": "direct_web",
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    "freshness": {
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     "status": "current",
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   {
    "route_id": "bitbucket--direct-web--r2",
    "channel": "direct_web",
    "checked_on": "2026-09-29",
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     "age_days": 10,
     "stale_after_days": 30,
     "next_check_on": "2026-10-29"
    }
   }
  ]
 },
 "license": "CC-BY-4.0",
 "credit": "Stackcut Exits (https://stackcut.io/cancel), CC BY 4.0"
}