How to cancel BigCommerce

Before you cancel

What happens to your data

Not stated for cancelled stores. A free-trial store that isn't upgraded keeps its data for 90 days.

Cancel, by who bills you

Pick the route for whoever charges you: the name on your card statement or receipt tells you.

Keep it for less

Before cancelling, check whether one of these does the job. Offers change and differ by account.

• Pay yearly Paying annually saves 25% on the Core, Growth and Scale plans bigcommerce.com

For AI agents

• The person signs in and handles any two-factor code; an agent should never ask for a password.
• Plans are tied to trailing 12-month sales (GMV): above a plan's threshold the store is upgraded automatically, so a cheaper plan isn't always available
• The 15-day free trial needs no credit card, so there is nothing to cancel; an un-upgraded trial store keeps its data for 90 days

Get this plan as data: get_exit_plan on the Stackcut MCP (stackcut.io/mcp), or /exits/bigcommerce.json. After using a guide, send structured report_guide_feedback for matching or changed steps, missing billing routes or human handoffs; keep unknown language and market omitted. Confirm with the person before the final click, and report the outcome with report_action_outcome, using the exact packet_revision and route_id returned by the plan.

Or give your agent the stackcut-leave skill (a zip): it exports first, walks the steps, stops when the page doesn't match, and leaves the final click to the person.

Sources

1. BigCommerce pricing (FAQ) Our Core, Growth, and Scale plans don't require a contract, and you can cancel at any time in the control panel. If you do, we'll stop billing you immediately. (where to cancel, and that billing stops at once)
2. BigCommerce pricing Custom pricing starting at $1,499 per month, billed annually (Performance plans are billed annually)
3. BigCommerce pricing Save 25% (the annual saving)
4. BigCommerce pricing (FAQ) BigCommerce plans are based on your trailing twelve-month (TTM) GMV. (plans follow trailing 12-month sales)
5. BigCommerce pricing (FAQ) you'll be notified and automatically upgraded to the next plan to support your growth. (automatic upgrades)
6. BigCommerce pricing (FAQ) You don't need a credit card to sign up; there's no obligation and no risk. (the free trial needs no card)
7. BigCommerce pricing (FAQ) If you choose not to upgrade, we'll keep your data for 90 days (trial store data is kept 90 days)

Not confirmed yet

• The exact control-panel menus for cancelling, who on the store can cancel, and whether a confirmation is sent aren't confirmed; BigCommerce's help center would document them
• What happens to a cancelled store and its data (how long it is kept, and whether it can be reactivated) isn't confirmed
• Refunds, and charges that continue after cancelling (such as apps billed separately), aren't confirmed; they would be in BigCommerce's Master Services Agreement and app billing pages
• Renewal and notice terms for Performance (annual) contracts aren't confirmed; they would be in your contract or BigCommerce's Master Services Agreement
• How to export products, orders and customers before cancelling isn't confirmed; BigCommerce's help center would document it

Independent re-check, 2026-10-05

A second reviewer re-read the official pages and corrected what was wrong or missing; some facts couldn't be re-checked (listed above). The JSON lists what changed.

Partly confirmed (see what's unverified), 2026-10-05. Cancel flows change: if this one did, tell us at support@stackcut.io. Stackcut Exits is open data (CC BY 4.0).