{
 "id": "bigcommerce",
 "name": "BigCommerce",
 "category": "productivity",
 "website": "https://www.bigcommerce.com",
 "domains": [
  "bigcommerce.com"
 ],
 "summary": "Core, Growth and Scale plans have no contract: cancel any time in your store's control panel, and BigCommerce stops billing immediately. Performance plans are custom-priced and billed annually, so they follow your contract. Plans upgrade automatically when trailing 12-month sales pass the plan's threshold.",
 "routes": [
  {
   "channel": "direct_web",
   "label": "Core, Growth and Scale plans",
   "applies_to": "Core, Growth and Scale store plans (no contract), monthly or annual",
   "who": "Someone signed in to the store's control panel",
   "method": "self_serve",
   "start_url": null,
   "steps": [
    {
     "do": "Sign in to your store's control panel and cancel the plan there",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "BigCommerce stops billing you as soon as you cancel",
   "notice": null,
   "refund": null,
   "fees": null,
   "source_ids": [
    "s1",
    "s4",
    "s5"
   ]
  },
  {
   "channel": "sales_contract",
   "label": "Performance plans",
   "applies_to": "Performance plans (custom pricing, billed annually)",
   "who": "The merchant, with BigCommerce",
   "method": "contact_sales",
   "start_url": null,
   "steps": [
    {
     "do": "Check your contract for the end of the annual term and its renewal and notice terms, then contact BigCommerce before it renews",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": null,
   "notice": null,
   "refund": null,
   "fees": null,
   "source_ids": [
    "s2"
   ]
  }
 ],
 "pay_less": [
  {
   "type": "annual_billing",
   "what": "Paying annually saves 25% on the Core, Growth and Scale plans",
   "evidence": "documented",
   "source_ids": [
    "s3"
   ]
  }
 ],
 "export": [],
 "after_cancel": {
  "access_until": "Not stated on BigCommerce's pricing pages; billing stops as soon as you cancel",
  "data_kept": "Not stated for cancelled stores. A free-trial store that isn't upgraded keeps its data for 90 days",
  "you_lose": []
 },
 "agent_notes": {
  "sign_in_needed": true,
  "phone_or_chat_only": false,
  "retention_step": null,
  "tips": [
   "Plans are tied to trailing 12-month sales (GMV): above a plan's threshold the store is upgraded automatically, so a cheaper plan isn't always available",
   "The 15-day free trial needs no credit card, so there is nothing to cancel; an un-upgraded trial store keeps its data for 90 days"
  ]
 },
 "sources": [
  {
   "id": "s1",
   "url": "https://www.bigcommerce.com/essentials/pricing/",
   "title": "BigCommerce pricing (FAQ)",
   "publisher": "vendor",
   "quote": "Our Core, Growth, and Scale plans don't require a contract, and you can cancel at any time in the control panel. If you do, we'll stop billing you immediately.",
   "supports": "where to cancel, and that billing stops at once"
  },
  {
   "id": "s2",
   "url": "https://www.bigcommerce.com/essentials/pricing/",
   "title": "BigCommerce pricing",
   "publisher": "vendor",
   "quote": "Custom pricing starting at $1,499 per month, billed annually",
   "supports": "Performance plans are billed annually"
  },
  {
   "id": "s3",
   "url": "https://www.bigcommerce.com/essentials/pricing/",
   "title": "BigCommerce pricing",
   "publisher": "vendor",
   "quote": "Save 25%",
   "supports": "the annual saving"
  },
  {
   "id": "s4",
   "url": "https://www.bigcommerce.com/essentials/pricing/",
   "title": "BigCommerce pricing (FAQ)",
   "publisher": "vendor",
   "quote": "BigCommerce plans are based on your trailing twelve-month (TTM) GMV.",
   "supports": "plans follow trailing 12-month sales"
  },
  {
   "id": "s5",
   "url": "https://www.bigcommerce.com/essentials/pricing/",
   "title": "BigCommerce pricing (FAQ)",
   "publisher": "vendor",
   "quote": "you'll be notified and automatically upgraded to the next plan to support your growth.",
   "supports": "automatic upgrades"
  },
  {
   "id": "s6",
   "url": "https://www.bigcommerce.com/essentials/pricing/",
   "title": "BigCommerce pricing (FAQ)",
   "publisher": "vendor",
   "quote": "You don't need a credit card to sign up; there's no obligation and no risk.",
   "supports": "the free trial needs no card"
  },
  {
   "id": "s7",
   "url": "https://www.bigcommerce.com/essentials/pricing/",
   "title": "BigCommerce pricing (FAQ)",
   "publisher": "vendor",
   "quote": "If you choose not to upgrade, we'll keep your data for 90 days",
   "supports": "trial store data is kept 90 days"
  }
 ],
 "verification": {
  "level": "partial",
  "checked_on": "2026-10-05",
  "by": "stackcut-research",
  "unverified": [
   "The exact control-panel menus for cancelling, who on the store can cancel, and whether a confirmation is sent aren't confirmed; BigCommerce's help center would document them",
   "What happens to a cancelled store and its data (how long it is kept, and whether it can be reactivated) isn't confirmed",
   "Refunds, and charges that continue after cancelling (such as apps billed separately), aren't confirmed; they would be in BigCommerce's Master Services Agreement and app billing pages",
   "Renewal and notice terms for Performance (annual) contracts aren't confirmed; they would be in your contract or BigCommerce's Master Services Agreement",
   "How to export products, orders and customers before cancelling isn't confirmed; BigCommerce's help center would document it"
  ],
  "review": {
   "by": "stackcut-review",
   "on": "2026-10-05",
   "result": "partial",
   "notes": [
    "Re-checked every fact against BigCommerce's pricing page (no-contract plans cancelled in the control panel, billing stopping at once, Performance billed annually, 25% annual saving, GMV-based upgrades, 15-day trial without a card, trial data kept 90 days): all confirmed",
    "BigCommerce's help-center article on cancelling a store couldn't be opened (the likely URLs return 404), and bigcommerce.com/terms now redirects to commerce.com/terms, whose agreement text didn't load: control-panel steps, who can cancel, refunds and contract notice stay unconfirmed",
    "Reworded two reader notes so they say what isn't confirmed and where it would be documented"
   ]
  }
 },
 "page": "https://stackcut.io/cancel/bigcommerce",
 "json": "https://stackcut.io/exits/bigcommerce.json",
 "evidence": {
  "packet_revision": "ff2537c952622149be7c07976eeb838e0039102f33b042dfaa9553e0e9171088",
  "docs_checked_on": "2026-10-05",
  "last_observed_success_on": null,
  "verification": "partial",
  "freshness": {
   "as_of": "2026-10-09",
   "status": "current",
   "checked_on": "2026-10-05",
   "age_days": 4,
   "stale_after_days": 30,
   "next_check_on": "2026-11-04"
  },
  "routes": [
   {
    "route_id": "bigcommerce--direct-web--r1",
    "channel": "direct_web",
    "checked_on": "2026-10-05",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-05",
     "age_days": 4,
     "stale_after_days": 30,
     "next_check_on": "2026-11-04"
    }
   },
   {
    "route_id": "bigcommerce--sales-contract--r2",
    "channel": "sales_contract",
    "checked_on": "2026-10-05",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-05",
     "age_days": 4,
     "stale_after_days": 30,
     "next_check_on": "2026-11-04"
    }
   }
  ]
 },
 "license": "CC-BY-4.0",
 "credit": "Stackcut Exits (https://stackcut.io/cancel), CC BY 4.0"
}