How to cancel Basecamp

Before you cancel

Export first

• Individual projects, a selection, or the entire account (active and archived projects, including ones you haven't been added to); Ping conversations can be exported separately: The account owner clicks the Adminland button on the Home page, selects Export data from this account, picks the projects and starts the export; an email arrives when it's ready to download (A full HTML copy). Account owners only. Exports can take a while for large accounts; if you cancel mid-download the export won't complete, so let it finish before cancelling 5.basecamp-help.com

What happens to your data

Content is permanently deleted from Basecamp's servers 30 days after cancellation and from backups within 60 days; contact support within 30 days to get back in.

What you lose

• Access to the account, for you and everyone on it, immediately
• All projects, files and messages once they are deleted (30 days; 60 days for backups)

Cancel, by who bills you

Pick the route for whoever charges you: the name on your card statement or receipt tells you.

Questions people ask

Keep it for less

Before cancelling, check whether one of these does the job. Offers change and differ by account.

• Cheaper plan Move from one paid package to a cheaper paid package (Freelancer, Studio, Pro) if your usage fits; the owner changes the plan in Adminland under Handle billing, invoices, packages, and upgrades, and the new rate starts from the next billing cycle basecamp.com 37signals.com 5.basecamp-help.com
• Free plan Basecamp's Free plan: one free project for personal use (the pricing page doesn't say whether a paid account can switch to it) basecamp.com
• Student or nonprofit price Registered 501(c)(3) nonprofits get 10% off; Basecamp is free for K-12, homeschoolers and universities when used for class work only basecamp.com
• Pause Basecamp 2 accounts billed monthly can be paused free for 6 months (then $10/month plus any extra storage) instead of cancelled 2.basecamp-help.com

For AI agents

• The person signs in and handles any two-factor code; an agent should never ask for a password.
• Only an account owner can cancel; if the owner is unavailable, transfer ownership (see Owner and Admin Actions) or contact support
• Cancelling ends access immediately, not at the end of the billing period: export first and let the download finish
• Within 30 days of cancelling, contact support to get back in
• Basecamp cancels accounts that have been frozen for 6 months
• Monthly plans: ask support about a refund if you just renewed; annual packages are prorated back to the card
• Billing and package changes are only available on the web or desktop, not in Basecamp's mobile apps
• Basecamp 2: cancelling one account doesn't cancel any other accounts you own

Get this plan as data: get_exit_plan on the Stackcut MCP (stackcut.io/mcp), or /exits/basecamp.json. After using a guide, send structured report_guide_feedback for matching or changed steps, missing billing routes or human handoffs; keep unknown language and market omitted. Confirm with the person before the final click, and report the outcome with report_action_outcome, using the exact packet_revision and route_id returned by the plan.

Or give your agent the stackcut-leave skill (a zip): it exports first, walks the steps, stops when the page doesn't match, and leaves the final click to the person.

Delete your account (separate from cancelling)

Cancelling stops the payments; deleting removes the account and its data. Delete-account page (rated easy).

Link from JustDeleteMe (MIT).

Sources

1. Cancelling your Basecamp account Only account owners can cancel. (who can cancel)
2. Cancelling your Basecamp account From the Home page, click the ⚿ Adminland button on the left side. Scroll down to Owner Actions and click Cancel this account. (where the cancel flow is)
3. Cancelling your Basecamp account Confirm on the following page. (the final confirm step)
4. Cancelling your Basecamp account Cancellation is immediate and permanent. Once canceled, your account is inaccessible and your data is scheduled for deletion. (cancelling takes effect immediately)
5. Cancelling your Basecamp account Before you cancel, export your data. (export before cancelling)
6. Cancelling your Basecamp account All account data is permanently deleted after 30 days. (data deletion after 30 days)
7. Cancelling your Basecamp account If you need to get back in before then, contact support. (support can restore access within 30 days)
8. 37signals Cancellation Policy Our legal responsibility is to account owners, which means we cannot cancel an account at the request of anyone else. (only account owners can cancel)
9. 37signals Cancellation Policy We'll permanently delete the content in your account from our servers 30 days after cancellation, and from our backups within 60 days. (data retention after cancelling)
10. 37signals Cancellation Policy We don't automatically prorate any unused time you may have left (no automatic proration)
11. 37signals Cancellation Policy We won't bill you again once you cancel. (billing stops on cancel)
12. Basecamp Pricing Yes, you can cancel any time, no questions asked, no forms to fill out, no person to talk to. (no retention step or contract)
13. Basecamp Pricing If you cancel an annual package, the difference will be prorated back to your credit card (annual package refunds)
14. Basecamp Pricing Yes, you can downgrade from one paid package to another paid package as long as your usage fits on the lower package (downgrading between paid packages)
15. 37signals Terms of Service For other upgrades or downgrades in plan level, the new rate starts from the next billing cycle. (when a downgrade takes effect)
16. Basecamp Pricing One free project for personal use. (the Free plan)
17. Basecamp Pricing 10% off for registered 501(c)(3) non-profits (the nonprofit discount)
18. Basecamp Pricing 100% free for K-12, homeschoolers, or Universities as long as it's used for class work only (free use for education)
19. Handling Billing and Invoices From the Home page, click the ⚿ Adminland button on the left side, then scroll down and select Handle billing, invoices, packages, and upgrades. (where billing and plan changes are)
20. Handling Billing and Invoices Only account owners can access this area. (only owners manage billing)
21. Handling Billing and Invoices Lump sum payments are not refundable. (prepaid lump sums aren't refunded)
22. Export your Basecamp data Account owners can export a full HTML copy of Basecamp data at any time. (who can export, and the format)
23. Export your Basecamp data individual projects, a selection, or the entire account (what can be exported)
24. Export your Basecamp data You'll receive an email when it's ready to download. (how the export is delivered)
25. Canceling and pausing (Basecamp 2) Only the Account Owner or a Billing Liaison can cancel or pause the account. (who can cancel a Basecamp 2 account)
26. Canceling and pausing (Basecamp 2) Click Account, then scroll to the bottom of the page. (where the Basecamp 2 cancel and pause options are)
27. Canceling and pausing (Basecamp 2) Canceling takes effect immediately. You won't be charged again (Basecamp 2 cancellation is immediate)
28. Canceling and pausing (Basecamp 2) the data from your canceled account will be permanently deleted after 30 days (Basecamp 2 data deletion)
29. Classic cancellation & refunds Go to the Dashboard and click on the "Account" tab (Basecamp Classic cancel step 1)
30. Classic cancellation & refunds On the Account page, scroll to the section that says "Need to cancel your account?" (Basecamp Classic cancel step 2)
31. Classic cancellation & refunds Click the link that says, "Please cancel my account." (Basecamp Classic cancel step 3)
32. Classic cancellation & refunds Canceling takes effect immediately — you won't be charged again, and your account will be inaccessible. (Basecamp Classic cancellation is immediate)
33. Canceling and pausing (Basecamp 2) You can pause your account for 6 months, free of charge. After that, it's $10/month plus the amount you pay for extra storage. (the Basecamp 2 pause option and its cost)
34. Export your Basecamp data If you cancel mid-download, the export won't complete and you'll need to contact support to retrieve it. (let the export finish before cancelling)
35. Export your Basecamp data From the Home page, click the ⚿ Adminland button on the left side, then select Export data from this account. (where the export is)
36. Cancelling your Basecamp account If your account has been frozen for 6 months, Basecamp will cancel it automatically. (frozen accounts are cancelled automatically)
37. Canceling and pausing (Basecamp 2) Pausing is only available for monthly accounts (the pause is for monthly Basecamp 2 accounts only)
38. 37signals Cancellation Policy if you haven't used your account in months or just started a new billing cycle, contact us for a fair refund. (when to ask support for a refund)
39. Cancelling your Basecamp account If the current owner is unavailable, see Owner and Admin Actions for information on transferring ownership or contact support. (what to do when the owner is unavailable)
40. Handling Billing and Invoices Handling billing and upgrades is only available on desktop or web browser, it's not available in our mobile apps. (billing isn't handled in the mobile apps)
41. Canceling and pausing (Basecamp 2) Canceling one account will not cancel any other accounts you own. (other Basecamp 2 accounts keep billing)

Not confirmed yet

• The wording of the Basecamp 5 confirmation page, and any confirmation email, is not documented
• The Basecamp 2 help page doesn't name the cancel or pause link at the bottom of the Account page
• Whether the current Basecamp offers a pause option is not documented (only Basecamp 2 does)

Independent re-check, 2026-10-05

A second reviewer re-read the official pages and corrected what was wrong or missing. The JSON lists what changed.

Checked against official help pages, 2026-10-05. Cancel flows change: if this one did, tell us at support@stackcut.io. Stackcut Exits is open data (CC BY 4.0).