{
 "id": "basecamp",
 "name": "Basecamp",
 "category": "productivity",
 "website": "https://basecamp.com",
 "domains": [
  "basecamp.com",
  "basecamp-help.com",
  "37signals.com"
 ],
 "summary": "The account owner cancels in Adminland: scroll to Owner Actions, click Cancel this account, then confirm. Cancelling is immediate: the account locks at once and its data is deleted after 30 days, so export first. Unused monthly time isn't prorated automatically (ask support); annual packages get the difference back.",
 "routes": [
  {
   "channel": "direct_web",
   "label": "Basecamp (current version)",
   "applies_to": "Current Basecamp accounts on any paid package (Freelancer, Studio, Pro, Unlimited), billed monthly or annually",
   "who": "An account owner (admins can't cancel; Basecamp can't cancel at anyone else's request)",
   "method": "self_serve",
   "start_url": "https://launchpad.37signals.com/signin",
   "steps": [
    {
     "do": "Export your data first, and wait until the download has finished",
     "expect": null
    },
    {
     "do": "From the Home page, click the Adminland button on the left side",
     "expect": "Owner Actions"
    },
    {
     "do": "Scroll down to Owner Actions and click Cancel this account",
     "expect": null
    },
    {
     "do": "Confirm on the following page",
     "expect": null
    }
   ],
   "confirm_by": "The account can no longer be opened; Basecamp says it won't bill you again once you cancel",
   "effective": "Immediately: the account becomes inaccessible at once and its data is scheduled for deletion",
   "notice": null,
   "refund": "Unused time isn't prorated automatically; if you haven't used the account in months or just started a new billing cycle, contact support for a fair refund. Cancelling an annual package prorates the difference back to your credit card. Lump sum (prepaid) payments are not refundable",
   "fees": null,
   "source_ids": [
    "s1",
    "s2",
    "s3",
    "s4",
    "s5",
    "s6",
    "s7",
    "s8",
    "s10",
    "s11",
    "s12",
    "s13",
    "s21",
    "s38"
   ]
  },
  {
   "channel": "direct_web",
   "label": "Basecamp 2 (legacy)",
   "applies_to": "Accounts still on Basecamp 2",
   "who": "The Account Owner or a Billing Liaison",
   "method": "self_serve",
   "start_url": "https://launchpad.37signals.com/signin",
   "steps": [
    {
     "do": "Click Account, then scroll to the bottom of the page",
     "expect": null
    },
    {
     "do": "Choose to cancel the account (or to pause it, if it is billed monthly)",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "Immediately: you won't be charged again and the account becomes inaccessible; data is permanently deleted after 30 days",
   "notice": null,
   "refund": "Unused time isn't prorated automatically; contact support for a fair refund if you haven't used the account in months or just started a new billing cycle",
   "fees": null,
   "source_ids": [
    "s25",
    "s26",
    "s27",
    "s28",
    "s10",
    "s38"
   ]
  },
  {
   "channel": "direct_web",
   "label": "Basecamp Classic (legacy)",
   "applies_to": "Accounts still on Basecamp Classic",
   "who": "The account owner",
   "method": "self_serve",
   "start_url": "https://launchpad.37signals.com/signin",
   "steps": [
    {
     "do": "Go to the Dashboard and click the Account tab",
     "expect": "Need to cancel your account?"
    },
    {
     "do": "On the Account page, scroll to the section Need to cancel your account? and click the link Please cancel my account.",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "Immediately: you won't be charged again and the account becomes inaccessible",
   "notice": null,
   "refund": "Not automatic; contact support for a fair refund",
   "fees": null,
   "source_ids": [
    "s8",
    "s10",
    "s29",
    "s30",
    "s31",
    "s32",
    "s38"
   ]
  }
 ],
 "pay_less": [
  {
   "type": "downgrade",
   "what": "Move from one paid package to a cheaper paid package (Freelancer, Studio, Pro) if your usage fits; the owner changes the plan in Adminland under Handle billing, invoices, packages, and upgrades, and the new rate starts from the next billing cycle",
   "evidence": "documented",
   "source_ids": [
    "s14",
    "s15",
    "s19",
    "s20"
   ]
  },
  {
   "type": "free_plan",
   "what": "Basecamp's Free plan: one free project for personal use (the pricing page doesn't say whether a paid account can switch to it)",
   "evidence": "documented",
   "source_ids": [
    "s16",
    "s14"
   ]
  },
  {
   "type": "student_or_nonprofit",
   "what": "Registered 501(c)(3) nonprofits get 10% off; Basecamp is free for K-12, homeschoolers and universities when used for class work only",
   "evidence": "documented",
   "source_ids": [
    "s17",
    "s18"
   ]
  },
  {
   "type": "pause",
   "what": "Basecamp 2 accounts billed monthly can be paused free for 6 months (then $10/month plus any extra storage) instead of cancelled",
   "evidence": "documented",
   "source_ids": [
    "s33",
    "s37"
   ]
  }
 ],
 "export": [
  {
   "data": "Individual projects, a selection, or the entire account (active and archived projects, including ones you haven't been added to); Ping conversations can be exported separately",
   "how": "The account owner clicks the Adminland button on the Home page, selects Export data from this account, picks the projects and starts the export; an email arrives when it's ready to download",
   "format": "A full HTML copy",
   "limits": "Account owners only. Exports can take a while for large accounts; if you cancel mid-download the export won't complete, so let it finish before cancelling",
   "source_ids": [
    "s22",
    "s23",
    "s24",
    "s34",
    "s35"
   ]
  }
 ],
 "after_cancel": {
  "access_until": "Cancellation is immediate: the account is inaccessible as soon as you cancel",
  "data_kept": "Content is permanently deleted from Basecamp's servers 30 days after cancellation and from backups within 60 days; contact support within 30 days to get back in",
  "you_lose": [
   "Access to the account, for you and everyone on it, immediately",
   "All projects, files and messages once they are deleted (30 days; 60 days for backups)"
  ]
 },
 "agent_notes": {
  "sign_in_needed": true,
  "phone_or_chat_only": false,
  "retention_step": null,
  "tips": [
   "Only an account owner can cancel; if the owner is unavailable, transfer ownership (see Owner and Admin Actions) or contact support",
   "Cancelling ends access immediately, not at the end of the billing period: export first and let the download finish",
   "Within 30 days of cancelling, contact support to get back in",
   "Basecamp cancels accounts that have been frozen for 6 months",
   "Monthly plans: ask support about a refund if you just renewed; annual packages are prorated back to the card",
   "Billing and package changes are only available on the web or desktop, not in Basecamp's mobile apps",
   "Basecamp 2: cancelling one account doesn't cancel any other accounts you own"
  ]
 },
 "sources": [
  {
   "id": "s1",
   "url": "https://5.basecamp-help.com/article/1141-cancel-your-basecamp-account",
   "title": "Cancelling your Basecamp account",
   "publisher": "vendor",
   "quote": "Only account owners can cancel.",
   "supports": "who can cancel"
  },
  {
   "id": "s2",
   "url": "https://5.basecamp-help.com/article/1141-cancel-your-basecamp-account",
   "title": "Cancelling your Basecamp account",
   "publisher": "vendor",
   "quote": "From the Home page, click the ⚿ Adminland button on the left side. Scroll down to Owner Actions and click Cancel this account.",
   "supports": "where the cancel flow is"
  },
  {
   "id": "s3",
   "url": "https://5.basecamp-help.com/article/1141-cancel-your-basecamp-account",
   "title": "Cancelling your Basecamp account",
   "publisher": "vendor",
   "quote": "Confirm on the following page.",
   "supports": "the final confirm step"
  },
  {
   "id": "s4",
   "url": "https://5.basecamp-help.com/article/1141-cancel-your-basecamp-account",
   "title": "Cancelling your Basecamp account",
   "publisher": "vendor",
   "quote": "Cancellation is immediate and permanent. Once canceled, your account is inaccessible and your data is scheduled for deletion.",
   "supports": "cancelling takes effect immediately"
  },
  {
   "id": "s5",
   "url": "https://5.basecamp-help.com/article/1141-cancel-your-basecamp-account",
   "title": "Cancelling your Basecamp account",
   "publisher": "vendor",
   "quote": "Before you cancel, export your data.",
   "supports": "export before cancelling"
  },
  {
   "id": "s6",
   "url": "https://5.basecamp-help.com/article/1141-cancel-your-basecamp-account",
   "title": "Cancelling your Basecamp account",
   "publisher": "vendor",
   "quote": "All account data is permanently deleted after 30 days.",
   "supports": "data deletion after 30 days"
  },
  {
   "id": "s7",
   "url": "https://5.basecamp-help.com/article/1141-cancel-your-basecamp-account",
   "title": "Cancelling your Basecamp account",
   "publisher": "vendor",
   "quote": "If you need to get back in before then, contact support.",
   "supports": "support can restore access within 30 days"
  },
  {
   "id": "s8",
   "url": "https://37signals.com/policies/cancellation",
   "title": "37signals Cancellation Policy",
   "publisher": "vendor",
   "quote": "Our legal responsibility is to account owners, which means we cannot cancel an account at the request of anyone else.",
   "supports": "only account owners can cancel"
  },
  {
   "id": "s9",
   "url": "https://37signals.com/policies/cancellation",
   "title": "37signals Cancellation Policy",
   "publisher": "vendor",
   "quote": "We'll permanently delete the content in your account from our servers 30 days after cancellation, and from our backups within 60 days.",
   "supports": "data retention after cancelling"
  },
  {
   "id": "s10",
   "url": "https://37signals.com/policies/cancellation",
   "title": "37signals Cancellation Policy",
   "publisher": "vendor",
   "quote": "We don't automatically prorate any unused time you may have left",
   "supports": "no automatic proration"
  },
  {
   "id": "s11",
   "url": "https://37signals.com/policies/cancellation",
   "title": "37signals Cancellation Policy",
   "publisher": "vendor",
   "quote": "We won't bill you again once you cancel.",
   "supports": "billing stops on cancel"
  },
  {
   "id": "s12",
   "url": "https://basecamp.com/pricing",
   "title": "Basecamp Pricing",
   "publisher": "vendor",
   "quote": "Yes, you can cancel any time, no questions asked, no forms to fill out, no person to talk to.",
   "supports": "no retention step or contract"
  },
  {
   "id": "s13",
   "url": "https://basecamp.com/pricing",
   "title": "Basecamp Pricing",
   "publisher": "vendor",
   "quote": "If you cancel an annual package, the difference will be prorated back to your credit card",
   "supports": "annual package refunds"
  },
  {
   "id": "s14",
   "url": "https://basecamp.com/pricing",
   "title": "Basecamp Pricing",
   "publisher": "vendor",
   "quote": "Yes, you can downgrade from one paid package to another paid package as long as your usage fits on the lower package",
   "supports": "downgrading between paid packages"
  },
  {
   "id": "s15",
   "url": "https://37signals.com/policies/terms",
   "title": "37signals Terms of Service",
   "publisher": "vendor",
   "quote": "For other upgrades or downgrades in plan level, the new rate starts from the next billing cycle.",
   "supports": "when a downgrade takes effect"
  },
  {
   "id": "s16",
   "url": "https://basecamp.com/pricing",
   "title": "Basecamp Pricing",
   "publisher": "vendor",
   "quote": "One free project for personal use.",
   "supports": "the Free plan"
  },
  {
   "id": "s17",
   "url": "https://basecamp.com/pricing",
   "title": "Basecamp Pricing",
   "publisher": "vendor",
   "quote": "10% off for registered 501(c)(3) non-profits",
   "supports": "the nonprofit discount"
  },
  {
   "id": "s18",
   "url": "https://basecamp.com/pricing",
   "title": "Basecamp Pricing",
   "publisher": "vendor",
   "quote": "100% free for K-12, homeschoolers, or Universities as long as it's used for class work only",
   "supports": "free use for education"
  },
  {
   "id": "s19",
   "url": "https://5.basecamp-help.com/article/1137-handling-billing-and-invoices",
   "title": "Handling Billing and Invoices",
   "publisher": "vendor",
   "quote": "From the Home page, click the ⚿ Adminland button on the left side, then scroll down and select Handle billing, invoices, packages, and upgrades.",
   "supports": "where billing and plan changes are"
  },
  {
   "id": "s20",
   "url": "https://5.basecamp-help.com/article/1137-handling-billing-and-invoices",
   "title": "Handling Billing and Invoices",
   "publisher": "vendor",
   "quote": "Only account owners can access this area.",
   "supports": "only owners manage billing"
  },
  {
   "id": "s21",
   "url": "https://5.basecamp-help.com/article/1137-handling-billing-and-invoices",
   "title": "Handling Billing and Invoices",
   "publisher": "vendor",
   "quote": "Lump sum payments are not refundable.",
   "supports": "prepaid lump sums aren't refunded"
  },
  {
   "id": "s22",
   "url": "https://5.basecamp-help.com/article/1139-export-your-basecamp-data",
   "title": "Export your Basecamp data",
   "publisher": "vendor",
   "quote": "Account owners can export a full HTML copy of Basecamp data at any time.",
   "supports": "who can export, and the format"
  },
  {
   "id": "s23",
   "url": "https://5.basecamp-help.com/article/1139-export-your-basecamp-data",
   "title": "Export your Basecamp data",
   "publisher": "vendor",
   "quote": "individual projects, a selection, or the entire account",
   "supports": "what can be exported"
  },
  {
   "id": "s24",
   "url": "https://5.basecamp-help.com/article/1139-export-your-basecamp-data",
   "title": "Export your Basecamp data",
   "publisher": "vendor",
   "quote": "You'll receive an email when it's ready to download.",
   "supports": "how the export is delivered"
  },
  {
   "id": "s25",
   "url": "https://2.basecamp-help.com/article/243-canceling-and-pausing",
   "title": "Canceling and pausing (Basecamp 2)",
   "publisher": "vendor",
   "quote": "Only the Account Owner or a Billing Liaison can cancel or pause the account.",
   "supports": "who can cancel a Basecamp 2 account"
  },
  {
   "id": "s26",
   "url": "https://2.basecamp-help.com/article/243-canceling-and-pausing",
   "title": "Canceling and pausing (Basecamp 2)",
   "publisher": "vendor",
   "quote": "Click Account, then scroll to the bottom of the page.",
   "supports": "where the Basecamp 2 cancel and pause options are"
  },
  {
   "id": "s27",
   "url": "https://2.basecamp-help.com/article/243-canceling-and-pausing",
   "title": "Canceling and pausing (Basecamp 2)",
   "publisher": "vendor",
   "quote": "Canceling takes effect immediately. You won't be charged again",
   "supports": "Basecamp 2 cancellation is immediate"
  },
  {
   "id": "s28",
   "url": "https://2.basecamp-help.com/article/243-canceling-and-pausing",
   "title": "Canceling and pausing (Basecamp 2)",
   "publisher": "vendor",
   "quote": "the data from your canceled account will be permanently deleted after 30 days",
   "supports": "Basecamp 2 data deletion"
  },
  {
   "id": "s29",
   "url": "https://classic.basecamp-help.com/article/527-cancellation-refund",
   "title": "Classic cancellation & refunds",
   "publisher": "vendor",
   "quote": "Go to the Dashboard and click on the \"Account\" tab",
   "supports": "Basecamp Classic cancel step 1"
  },
  {
   "id": "s30",
   "url": "https://classic.basecamp-help.com/article/527-cancellation-refund",
   "title": "Classic cancellation & refunds",
   "publisher": "vendor",
   "quote": "On the Account page, scroll to the section that says \"Need to cancel your account?\"",
   "supports": "Basecamp Classic cancel step 2"
  },
  {
   "id": "s31",
   "url": "https://classic.basecamp-help.com/article/527-cancellation-refund",
   "title": "Classic cancellation & refunds",
   "publisher": "vendor",
   "quote": "Click the link that says, \"Please cancel my account.\"",
   "supports": "Basecamp Classic cancel step 3"
  },
  {
   "id": "s32",
   "url": "https://classic.basecamp-help.com/article/527-cancellation-refund",
   "title": "Classic cancellation & refunds",
   "publisher": "vendor",
   "quote": "Canceling takes effect immediately — you won't be charged again, and your account will be inaccessible.",
   "supports": "Basecamp Classic cancellation is immediate"
  },
  {
   "id": "s33",
   "url": "https://2.basecamp-help.com/article/243-canceling-and-pausing",
   "title": "Canceling and pausing (Basecamp 2)",
   "publisher": "vendor",
   "quote": "You can pause your account for 6 months, free of charge. After that, it's $10/month plus the amount you pay for extra storage.",
   "supports": "the Basecamp 2 pause option and its cost"
  },
  {
   "id": "s34",
   "url": "https://5.basecamp-help.com/article/1139-export-your-basecamp-data",
   "title": "Export your Basecamp data",
   "publisher": "vendor",
   "quote": "If you cancel mid-download, the export won't complete and you'll need to contact support to retrieve it.",
   "supports": "let the export finish before cancelling"
  },
  {
   "id": "s35",
   "url": "https://5.basecamp-help.com/article/1139-export-your-basecamp-data",
   "title": "Export your Basecamp data",
   "publisher": "vendor",
   "quote": "From the Home page, click the ⚿ Adminland button on the left side, then select Export data from this account.",
   "supports": "where the export is"
  },
  {
   "id": "s36",
   "url": "https://5.basecamp-help.com/article/1141-cancel-your-basecamp-account",
   "title": "Cancelling your Basecamp account",
   "publisher": "vendor",
   "quote": "If your account has been frozen for 6 months, Basecamp will cancel it automatically.",
   "supports": "frozen accounts are cancelled automatically"
  },
  {
   "id": "s37",
   "url": "https://2.basecamp-help.com/article/243-canceling-and-pausing",
   "title": "Canceling and pausing (Basecamp 2)",
   "publisher": "vendor",
   "quote": "Pausing is only available for monthly accounts",
   "supports": "the pause is for monthly Basecamp 2 accounts only"
  },
  {
   "id": "s38",
   "url": "https://37signals.com/policies/cancellation",
   "title": "37signals Cancellation Policy",
   "publisher": "vendor",
   "quote": "if you haven't used your account in months or just started a new billing cycle, contact us for a fair refund.",
   "supports": "when to ask support for a refund"
  },
  {
   "id": "s39",
   "url": "https://5.basecamp-help.com/article/1141-cancel-your-basecamp-account",
   "title": "Cancelling your Basecamp account",
   "publisher": "vendor",
   "quote": "If the current owner is unavailable, see Owner and Admin Actions for information on transferring ownership or contact support.",
   "supports": "what to do when the owner is unavailable"
  },
  {
   "id": "s40",
   "url": "https://5.basecamp-help.com/article/1137-handling-billing-and-invoices",
   "title": "Handling Billing and Invoices",
   "publisher": "vendor",
   "quote": "Handling billing and upgrades is only available on desktop or web browser, it's not available in our mobile apps.",
   "supports": "billing isn't handled in the mobile apps"
  },
  {
   "id": "s41",
   "url": "https://2.basecamp-help.com/article/243-canceling-and-pausing",
   "title": "Canceling and pausing (Basecamp 2)",
   "publisher": "vendor",
   "quote": "Canceling one account will not cancel any other accounts you own.",
   "supports": "other Basecamp 2 accounts keep billing"
  }
 ],
 "verification": {
  "level": "docs",
  "checked_on": "2026-10-05",
  "by": "stackcut-research",
  "unverified": [
   "The wording of the Basecamp 5 confirmation page, and any confirmation email, is not documented",
   "The Basecamp 2 help page doesn't name the cancel or pause link at the bottom of the Account page",
   "Whether the current Basecamp offers a pause option is not documented (only Basecamp 2 does)"
  ],
  "review": {
   "by": "stackcut-review",
   "on": "2026-10-05",
   "result": "fixed",
   "notes": [
    "Re-checked all three routes, pay_less, export and after_cancel against Basecamp's help pages, the 37signals policies and the pricing page; route facts confirmed",
    "Free plan: the pricing page doesn't say a paid account can switch to Free, so the item no longer says 'move to'",
    "Owner unavailable: the help page says transfer ownership or contact support (it had said support transfers ownership)",
    "Added: billing isn't handled in the mobile apps (so no app-store route), and cancelling one Basecamp 2 account leaves other accounts billing",
    "Dropped 'paid by card' from who the main route covers: no page limits it to card payers"
   ]
  }
 },
 "delete_account": {
  "url": "https://3.basecamp-help.com/article/156-cancel-your-basecamp-account",
  "difficulty": "easy",
  "source": "JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"
 },
 "page": "https://stackcut.io/cancel/basecamp",
 "json": "https://stackcut.io/exits/basecamp.json",
 "evidence": {
  "packet_revision": "06f4dd1e6c660576d7bd11d7923a4e996c61651448d69be72d1b831b562667b9",
  "docs_checked_on": "2026-10-05",
  "last_observed_success_on": null,
  "verification": "docs",
  "freshness": {
   "as_of": "2026-10-09",
   "status": "current",
   "checked_on": "2026-10-05",
   "age_days": 4,
   "stale_after_days": 30,
   "next_check_on": "2026-11-04"
  },
  "routes": [
   {
    "route_id": "basecamp--direct-web--r1",
    "channel": "direct_web",
    "checked_on": "2026-10-05",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-05",
     "age_days": 4,
     "stale_after_days": 30,
     "next_check_on": "2026-11-04"
    }
   },
   {
    "route_id": "basecamp--direct-web--r2",
    "channel": "direct_web",
    "checked_on": "2026-10-05",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-05",
     "age_days": 4,
     "stale_after_days": 30,
     "next_check_on": "2026-11-04"
    }
   },
   {
    "route_id": "basecamp--direct-web--r3",
    "channel": "direct_web",
    "checked_on": "2026-10-05",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-05",
     "age_days": 4,
     "stale_after_days": 30,
     "next_check_on": "2026-11-04"
    }
   }
  ]
 },
 "license": "CC-BY-4.0",
 "credit": "Stackcut Exits (https://stackcut.io/cancel), CC BY 4.0"
}