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How to cancel Axiom

Someone with billing permissions downgrades in Settings > Plan (More > Downgrade); the Personal plan is free. Fees accrued before termination stay due. Deleting the organization (Settings > General) ends access to its data, so back up first. Contracts renew automatically without written notice 30 days before term end.

By Stackcut · Partly confirmed (see what's unverified) on 2026-10-05, then re-checked independently · JSON · Open data, CC BY 4.0

The short answer

  • Where: Make sure your role has permission to modify billing.
  • Contract notice: Written notice of non-renewal at least 30 days before the end of the current term; otherwise it renews automatically. How to give notice
  • Billed by someone else? Cancel with them instead: a partner.
  • Want to keep it for less? Free plan and more. Options

Before you cancel

What happens to your data

After the agreement is terminated or expires, customer data may be irretrievably deleted after 15 days.

What you lose

  • Access to all data in the organization once it is deleted

Cancel, by who bills you

Pick the route for whoever charges you: the name on your card statement or receipt tells you.

Downgrade the plan

Online, self-serve Self-serve Axiom plans, such as Axiom Cloud, billed by Axiom. Who can cancel: A user whose role has permission to modify billing.

  1. Make sure your role has permission to modify billing
  2. Go to Settings, then Plan
  3. Click More, then Downgrade
  4. Check Settings, then Billing, for your last bill and what the next one will be
Confirm it worked
Settings, then Billing shows details of your next bill
Fees
Fees that accrued before termination still have to be paid
Source: axiom.co axiom.co

Delete the organization

Online, self-serve An Axiom organization you no longer need. Who can cancel: A user who can open the organization's General settings (the role needed isn't stated).

  1. Back up your data first: you can't access it after the organization is deleted
  2. Click Settings, then General
  3. Click Delete organization
Access ends
When you delete it: you lose access to all data in the organization
Fees
Fees that accrued before termination still have to be paid
Source: axiom.co axiom.co

Contracts and Service Orders

Written notice Plans with a term set in a Service Order or Service Description, such as annual or custom contracts. Who can cancel: The customer, in writing to Axiom.

  1. At least 30 days before the current term ends, send Axiom written notice that you won't renew, delivered in person, by registered or certified mail (return receipt), or by recognized courier service
Access ends
The subscription ends at the end of the current term instead of renewing
Notice
Written notice of non-renewal at least 30 days before the end of the current term; otherwise it renews automatically
Fees
Fees that accrued before termination or expiration remain payable
Source: axiom.co

Bought through an Authorized Reseller

Through sales Axiom subscriptions bought through an Authorized Reseller. Who can cancel: The customer, through the reseller.

  1. Contact the Authorized Reseller you bought from: payment terms, fees and any refund rights are set between you and the reseller
Refunds
Any refund rights are set between you and the reseller
Fees
Fees are paid to the reseller under the terms you agreed with it
Source: axiom.co

Questions people ask

Can I get a refund if I cancel Axiom?

Bought through an Authorized Reseller: Any refund rights are set between you and the reseller.

Source: axiom.co

If I cancel Axiom, when does my access end?

Delete the organization: When you delete it: you lose access to all data in the organization. Contracts and Service Orders: The subscription ends at the end of the current term instead of renewing.

Source: axiom.co axiom.co

How do I cancel Axiom if I pay through a partner?

Bought through an Authorized Reseller: Contact the Authorized Reseller you bought from: payment terms, fees and any refund rights are set between you and the reseller.

Source: axiom.co

Is there a fee to cancel Axiom?

Downgrade the plan: Fees that accrued before termination still have to be paid. Contracts and Service Orders: Fees that accrued before termination or expiration remain payable. Bought through an Authorized Reseller: Fees are paid to the reseller under the terms you agreed with it.

Source: axiom.co

How long before renewal do I need to cancel Axiom?

Contracts and Service Orders: Written notice of non-renewal at least 30 days before the end of the current term; otherwise it renews automatically.

Source: axiom.co

What happens to my data when I cancel Axiom?

After the agreement is terminated or expires, customer data may be irretrievably deleted after 15 days.

Source: axiom.co axiom.co

Keep it for less

Before cancelling, check whether one of these does the job. Offers change and differ by account.

  • Free plan The Personal plan is free and needs no credit card; it includes 500 GB a month of data loading compute and 30-day retention axiom.co
  • Discount program On Axiom Cloud, pre-purchase compute credits in advance at a discount instead of paying list price for usage axiom.co axiom.co

For AI agents

  • The person signs in and handles any two-factor code; an agent should never ask for a password.
  • To cap charges without cancelling, set a monthly spending limit (Settings > Billing, Limit, Manage limit): at the limit Axiom pauses actions that generate further costs, and the limit resets the next billing period
  • Lowering the default dataset retention immediately deletes older data in every dataset that inherits it, and can't be undone
  • Back up data before deleting an organization: it can't be accessed afterwards
  • Axiom's terms renew subscriptions automatically at the end of each term unless written notice of non-renewal arrives at least 30 days before it ends
  • Axiom Cloud has a platform fee plus usage, with no minimum commitment

Get this plan as data: get_exit_plan on the Stackcut MCP (stackcut.io/mcp), or /exits/axiom.json. After using a guide, send structured report_guide_feedback for matching or changed steps, missing billing routes or human handoffs; keep unknown language and market omitted. Confirm with the person before the final click, and report the outcome with report_action_outcome, using the exact packet_revision and route_id returned by the plan.

Or give your agent the stackcut-leave skill (a zip): it exports first, walks the steps, stops when the page doesn't match, and leaves the final click to the person.

Sources

  1. Usage and billing Ensure you have permissions to modify billing. (who can change the plan)
  2. Usage and billing Go to Settings > Plan. (where plans are changed)
  3. Usage and billing Click More > Upgrade or More > Downgrade. (the downgrade step)
  4. Usage and billing To view details about your next and last bill, go to Settings > Billing. (checking the last and next bill)
  5. Usage and billing In the Limit section, click Manage limit. (where to set a spending limit)
  6. Usage and billing When your accumulated charges reach your spending limit, Axiom automatically pauses actions that generate further costs. (what the spending limit does)
  7. Configure Axiom organization Back up your data. You aren't able to access the data after deleting the org. (back up before deleting the organization)
  8. Configure Axiom organization Click Settings > General. (where organization deletion starts)
  9. Configure Axiom organization Click Delete organization. (the delete step)
  10. Configure Axiom organization This is a destructive action. After you delete your organization, you lose access to all data within that org. (what deleting the organization does)
  11. Configure Axiom organization When you lower the default, Axiom immediately deletes all data older than the new period in every dataset that inherits the default. (lowering retention deletes data)
  12. Terms of service Unless otherwise specified in the Service Description or the applicable Service Order, each Service Description will renew automatically at the end of the applicable term (automatic renewal)
  13. Terms of service Unless either party provides to the other advance written notice with respect to non-renewal at least thirty (30) days prior to the end of the then current term (the 30-day non-renewal notice)
  14. Terms of service All notices between the parties shall be in writing and shall be deemed to have been given if personally delivered or sent by registered or certified mail (how notice must be given)
  15. Terms of service Any termination or expiration shall not relieve Customer of its obligation to pay all Fees accruing prior to termination (fees accrued before termination stay due)
  16. Terms of service Customer Data may be irretrievably deleted after fifteen (15) days following a termination or expiration of this Agreement (how long data is kept after termination)
  17. Pricing No credit card required (the Personal plan is free and needs no card)
  18. Pricing 500 GB/mo data loading compute (the Personal plan allowance)
  19. Pricing 30-day retention (the Personal plan's retention)
  20. Pricing No minimum commitment (Axiom Cloud has no minimum commitment)
  21. Usage and billing The spend limit resets in the next billable period as usual. (when the spending limit resets)
  22. Pricing Platform fee (Axiom Cloud charges a platform fee plus usage)
  23. Terms of service Customer will pay the Authorized Reseller the applicable fees according to the payment terms, fees, refund rights (if any), and associated commercial terms determined by and between Customer (reseller-billed subscriptions follow the reseller's terms)
  24. Terms of service sent by registered or certified mail (return receipt), or by recognized courier service (the accepted ways to deliver notice)
  25. Usage and billing You can save on compute spending by pre-purchasing compute credits. This means that you purchase credits in advance at a discount. (prepaid compute credits are discounted)
  26. Pricing Compute credit pre-purchase for deeper discounts (prepaid compute credits on Axiom Cloud)

Not confirmed yet

  • When a downgrade takes effect, and how the last period's usage is billed, aren't described in Axiom's docs
  • Whether deleting the organization also ends billing isn't stated
  • Axiom's docs say to back up data before deleting an organization but don't describe how to export it
  • Axiom's terms don't give the address for written notices
  • Which roles can delete an organization isn't stated
  • How to cancel a subscription bought through an Authorized Reseller isn't described: Axiom's terms leave payment, fees and refunds to the agreement with the reseller

Independent re-check, 2026-10-05

A second reviewer re-read the official pages and corrected what was wrong or missing. The JSON lists what changed.

Partly confirmed (see what's unverified), 2026-10-05. Cancel flows change: if this one did, tell us at support@stackcut.io. Stackcut Exits is open data (CC BY 4.0).