{
 "id": "axiom",
 "name": "Axiom",
 "category": "developer_tools",
 "website": "https://axiom.co",
 "domains": [
  "axiom.co"
 ],
 "summary": "Someone with billing permissions downgrades in Settings > Plan (More > Downgrade); the Personal plan is free. Fees accrued before termination stay due. Deleting the organization (Settings > General) ends access to its data, so back up first. Contracts renew automatically without written notice 30 days before term end.",
 "routes": [
  {
   "channel": "direct_web",
   "label": "Downgrade the plan",
   "applies_to": "Self-serve Axiom plans, such as Axiom Cloud, billed by Axiom",
   "who": "A user whose role has permission to modify billing",
   "method": "self_serve",
   "start_url": null,
   "steps": [
    {
     "do": "Make sure your role has permission to modify billing",
     "expect": null
    },
    {
     "do": "Go to Settings, then Plan",
     "expect": null
    },
    {
     "do": "Click More, then Downgrade",
     "expect": null
    },
    {
     "do": "Check Settings, then Billing, for your last bill and what the next one will be",
     "expect": null
    }
   ],
   "confirm_by": "Settings, then Billing shows details of your next bill",
   "effective": null,
   "notice": null,
   "refund": null,
   "fees": "Fees that accrued before termination still have to be paid",
   "source_ids": [
    "a1",
    "a2",
    "a3",
    "a4",
    "a15"
   ]
  },
  {
   "channel": "direct_web",
   "label": "Delete the organization",
   "applies_to": "An Axiom organization you no longer need",
   "who": "A user who can open the organization's General settings (the role needed isn't stated)",
   "method": "self_serve",
   "start_url": null,
   "steps": [
    {
     "do": "Back up your data first: you can't access it after the organization is deleted",
     "expect": null
    },
    {
     "do": "Click Settings, then General",
     "expect": null
    },
    {
     "do": "Click Delete organization",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "When you delete it: you lose access to all data in the organization",
   "notice": null,
   "refund": null,
   "fees": "Fees that accrued before termination still have to be paid",
   "source_ids": [
    "a7",
    "a8",
    "a9",
    "a10",
    "a15"
   ]
  },
  {
   "channel": "sales_contract",
   "label": "Contracts and Service Orders",
   "applies_to": "Plans with a term set in a Service Order or Service Description, such as annual or custom contracts",
   "who": "The customer, in writing to Axiom",
   "method": "letter",
   "start_url": null,
   "steps": [
    {
     "do": "At least 30 days before the current term ends, send Axiom written notice that you won't renew, delivered in person, by registered or certified mail (return receipt), or by recognized courier service",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "The subscription ends at the end of the current term instead of renewing",
   "notice": "Written notice of non-renewal at least 30 days before the end of the current term; otherwise it renews automatically",
   "refund": null,
   "fees": "Fees that accrued before termination or expiration remain payable",
   "source_ids": [
    "a12",
    "a13",
    "a14",
    "a24",
    "a15"
   ]
  },
  {
   "channel": "reseller_or_partner",
   "label": "Bought through an Authorized Reseller",
   "applies_to": "Axiom subscriptions bought through an Authorized Reseller",
   "who": "The customer, through the reseller",
   "method": "contact_sales",
   "start_url": null,
   "steps": [
    {
     "do": "Contact the Authorized Reseller you bought from: payment terms, fees and any refund rights are set between you and the reseller",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": null,
   "notice": null,
   "refund": "Any refund rights are set between you and the reseller",
   "fees": "Fees are paid to the reseller under the terms you agreed with it",
   "source_ids": [
    "a23"
   ]
  }
 ],
 "pay_less": [
  {
   "type": "free_plan",
   "what": "The Personal plan is free and needs no credit card; it includes 500 GB a month of data loading compute and 30-day retention",
   "evidence": "documented",
   "source_ids": [
    "a17",
    "a18",
    "a19"
   ]
  },
  {
   "type": "discount_program",
   "what": "On Axiom Cloud, pre-purchase compute credits in advance at a discount instead of paying list price for usage",
   "evidence": "documented",
   "source_ids": [
    "a25",
    "a26"
   ]
  }
 ],
 "export": [],
 "after_cancel": {
  "access_until": "Not stated for a downgrade; deleting the organization ends access to its data at once",
  "data_kept": "After the agreement is terminated or expires, customer data may be irretrievably deleted after 15 days",
  "you_lose": [
   "Access to all data in the organization once it is deleted"
  ]
 },
 "agent_notes": {
  "sign_in_needed": true,
  "phone_or_chat_only": false,
  "retention_step": null,
  "tips": [
   "To cap charges without cancelling, set a monthly spending limit (Settings > Billing, Limit, Manage limit): at the limit Axiom pauses actions that generate further costs, and the limit resets the next billing period",
   "Lowering the default dataset retention immediately deletes older data in every dataset that inherits it, and can't be undone",
   "Back up data before deleting an organization: it can't be accessed afterwards",
   "Axiom's terms renew subscriptions automatically at the end of each term unless written notice of non-renewal arrives at least 30 days before it ends",
   "Axiom Cloud has a platform fee plus usage, with no minimum commitment"
  ]
 },
 "sources": [
  {
   "id": "a1",
   "url": "https://axiom.co/docs/reference/usage-billing",
   "title": "Usage and billing",
   "publisher": "vendor",
   "quote": "Ensure you have permissions to modify billing.",
   "supports": "who can change the plan"
  },
  {
   "id": "a2",
   "url": "https://axiom.co/docs/reference/usage-billing",
   "title": "Usage and billing",
   "publisher": "vendor",
   "quote": "Go to Settings > Plan.",
   "supports": "where plans are changed"
  },
  {
   "id": "a3",
   "url": "https://axiom.co/docs/reference/usage-billing",
   "title": "Usage and billing",
   "publisher": "vendor",
   "quote": "Click More > Upgrade or More > Downgrade.",
   "supports": "the downgrade step"
  },
  {
   "id": "a4",
   "url": "https://axiom.co/docs/reference/usage-billing",
   "title": "Usage and billing",
   "publisher": "vendor",
   "quote": "To view details about your next and last bill, go to Settings > Billing.",
   "supports": "checking the last and next bill"
  },
  {
   "id": "a5",
   "url": "https://axiom.co/docs/reference/usage-billing",
   "title": "Usage and billing",
   "publisher": "vendor",
   "quote": "In the Limit section, click Manage limit.",
   "supports": "where to set a spending limit"
  },
  {
   "id": "a6",
   "url": "https://axiom.co/docs/reference/usage-billing",
   "title": "Usage and billing",
   "publisher": "vendor",
   "quote": "When your accumulated charges reach your spending limit, Axiom automatically pauses actions that generate further costs.",
   "supports": "what the spending limit does"
  },
  {
   "id": "a7",
   "url": "https://axiom.co/docs/reference/organization-settings",
   "title": "Configure Axiom organization",
   "publisher": "vendor",
   "quote": "Back up your data. You aren't able to access the data after deleting the org.",
   "supports": "back up before deleting the organization"
  },
  {
   "id": "a8",
   "url": "https://axiom.co/docs/reference/organization-settings",
   "title": "Configure Axiom organization",
   "publisher": "vendor",
   "quote": "Click Settings > General.",
   "supports": "where organization deletion starts"
  },
  {
   "id": "a9",
   "url": "https://axiom.co/docs/reference/organization-settings",
   "title": "Configure Axiom organization",
   "publisher": "vendor",
   "quote": "Click Delete organization.",
   "supports": "the delete step"
  },
  {
   "id": "a10",
   "url": "https://axiom.co/docs/reference/organization-settings",
   "title": "Configure Axiom organization",
   "publisher": "vendor",
   "quote": "This is a destructive action. After you delete your organization, you lose access to all data within that org.",
   "supports": "what deleting the organization does"
  },
  {
   "id": "a11",
   "url": "https://axiom.co/docs/reference/organization-settings",
   "title": "Configure Axiom organization",
   "publisher": "vendor",
   "quote": "When you lower the default, Axiom immediately deletes all data older than the new period in every dataset that inherits the default.",
   "supports": "lowering retention deletes data"
  },
  {
   "id": "a12",
   "url": "https://axiom.co/terms",
   "title": "Terms of service",
   "publisher": "vendor",
   "quote": "Unless otherwise specified in the Service Description or the applicable Service Order, each Service Description will renew automatically at the end of the applicable term",
   "supports": "automatic renewal"
  },
  {
   "id": "a13",
   "url": "https://axiom.co/terms",
   "title": "Terms of service",
   "publisher": "vendor",
   "quote": "Unless either party provides to the other advance written notice with respect to non-renewal at least thirty (30) days prior to the end of the then current term",
   "supports": "the 30-day non-renewal notice"
  },
  {
   "id": "a14",
   "url": "https://axiom.co/terms",
   "title": "Terms of service",
   "publisher": "vendor",
   "quote": "All notices between the parties shall be in writing and shall be deemed to have been given if personally delivered or sent by registered or certified mail",
   "supports": "how notice must be given"
  },
  {
   "id": "a15",
   "url": "https://axiom.co/terms",
   "title": "Terms of service",
   "publisher": "vendor",
   "quote": "Any termination or expiration shall not relieve Customer of its obligation to pay all Fees accruing prior to termination",
   "supports": "fees accrued before termination stay due"
  },
  {
   "id": "a16",
   "url": "https://axiom.co/terms",
   "title": "Terms of service",
   "publisher": "vendor",
   "quote": "Customer Data may be irretrievably deleted after fifteen (15) days following a termination or expiration of this Agreement",
   "supports": "how long data is kept after termination"
  },
  {
   "id": "a17",
   "url": "https://axiom.co/pricing",
   "title": "Pricing",
   "publisher": "vendor",
   "quote": "No credit card required",
   "supports": "the Personal plan is free and needs no card"
  },
  {
   "id": "a18",
   "url": "https://axiom.co/pricing",
   "title": "Pricing",
   "publisher": "vendor",
   "quote": "500 GB/mo data loading compute",
   "supports": "the Personal plan allowance"
  },
  {
   "id": "a19",
   "url": "https://axiom.co/pricing",
   "title": "Pricing",
   "publisher": "vendor",
   "quote": "30-day retention",
   "supports": "the Personal plan's retention"
  },
  {
   "id": "a20",
   "url": "https://axiom.co/pricing",
   "title": "Pricing",
   "publisher": "vendor",
   "quote": "No minimum commitment",
   "supports": "Axiom Cloud has no minimum commitment"
  },
  {
   "id": "a21",
   "url": "https://axiom.co/docs/reference/usage-billing",
   "title": "Usage and billing",
   "publisher": "vendor",
   "quote": "The spend limit resets in the next billable period as usual.",
   "supports": "when the spending limit resets"
  },
  {
   "id": "a22",
   "url": "https://axiom.co/pricing",
   "title": "Pricing",
   "publisher": "vendor",
   "quote": "Platform fee",
   "supports": "Axiom Cloud charges a platform fee plus usage"
  },
  {
   "id": "a23",
   "url": "https://axiom.co/terms",
   "title": "Terms of service",
   "publisher": "vendor",
   "quote": "Customer will pay the Authorized Reseller the applicable fees according to the payment terms, fees, refund rights (if any), and associated commercial terms determined by and between Customer",
   "supports": "reseller-billed subscriptions follow the reseller's terms"
  },
  {
   "id": "a24",
   "url": "https://axiom.co/terms",
   "title": "Terms of service",
   "publisher": "vendor",
   "quote": "sent by registered or certified mail (return receipt), or by recognized courier service",
   "supports": "the accepted ways to deliver notice"
  },
  {
   "id": "a25",
   "url": "https://axiom.co/docs/reference/usage-billing",
   "title": "Usage and billing",
   "publisher": "vendor",
   "quote": "You can save on compute spending by pre-purchasing compute credits. This means that you purchase credits in advance at a discount.",
   "supports": "prepaid compute credits are discounted"
  },
  {
   "id": "a26",
   "url": "https://axiom.co/pricing",
   "title": "Pricing",
   "publisher": "vendor",
   "quote": "Compute credit pre-purchase for deeper discounts",
   "supports": "prepaid compute credits on Axiom Cloud"
  }
 ],
 "verification": {
  "level": "partial",
  "checked_on": "2026-10-05",
  "by": "stackcut-research",
  "unverified": [
   "When a downgrade takes effect, and how the last period's usage is billed, aren't described in Axiom's docs",
   "Whether deleting the organization also ends billing isn't stated",
   "Axiom's docs say to back up data before deleting an organization but don't describe how to export it",
   "Axiom's terms don't give the address for written notices",
   "Which roles can delete an organization isn't stated",
   "How to cancel a subscription bought through an Authorized Reseller isn't described: Axiom's terms leave payment, fees and refunds to the agreement with the reseller"
  ],
  "review": {
   "by": "stackcut-review",
   "on": "2026-10-05",
   "result": "fixed",
   "notes": [
    "Re-checked the downgrade, organization deletion and contract routes against Axiom's billing and organization docs and its terms: all confirmed",
    "Added a route for subscriptions bought through an Authorized Reseller, which Axiom's terms describe",
    "Contract route: added recognized courier service, which the terms also accept for written notice",
    "Added prepaid compute credits, sold at a discount, as a way to pay less"
   ]
  }
 },
 "page": "https://stackcut.io/cancel/axiom",
 "json": "https://stackcut.io/exits/axiom.json",
 "evidence": {
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  "docs_checked_on": "2026-10-05",
  "last_observed_success_on": null,
  "verification": "partial",
  "freshness": {
   "as_of": "2026-10-09",
   "status": "current",
   "checked_on": "2026-10-05",
   "age_days": 4,
   "stale_after_days": 30,
   "next_check_on": "2026-11-04"
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  "routes": [
   {
    "route_id": "axiom--direct-web--r1",
    "channel": "direct_web",
    "checked_on": "2026-10-05",
    "freshness": {
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     "next_check_on": "2026-11-04"
    }
   },
   {
    "route_id": "axiom--sales-contract--r3",
    "channel": "sales_contract",
    "checked_on": "2026-10-05",
    "freshness": {
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     "status": "current",
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     "age_days": 4,
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     "next_check_on": "2026-11-04"
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   },
   {
    "route_id": "axiom--reseller-or-partner--r4",
    "channel": "reseller_or_partner",
    "checked_on": "2026-10-05",
    "freshness": {
     "as_of": "2026-10-09",
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     "checked_on": "2026-10-05",
     "age_days": 4,
     "stale_after_days": 30,
     "next_check_on": "2026-11-04"
    }
   }
  ]
 },
 "license": "CC-BY-4.0",
 "credit": "Stackcut Exits (https://stackcut.io/cancel), CC BY 4.0"
}