How to cancel Auth0

Before you cancel

Export first

• User profiles in a tenant: Before downgrading: Dashboard > User Management > Users, then Import/Export Users at the top right; or a Management API export job (POST /jobs/users-exports) (JSON (NDJSON) or CSV). Bulk user export isn't available on the Free plan, so export before you downgrade. CSV exports are limited to 30 fields; export job data is deleted after 24 hours and the download link is valid for 60 seconds auth0.com

What happens to your data

The tenant and its data stay on the Free plan until deleted. Deleting a tenant is irreversible: it can't be restored, its name can't be reused, and its metrics are lost.

What you lose

• Paid-plan features beyond the Free plan
• Everything in a deleted tenant, which can't be restored
• The tenant name, which can't be reused after deletion

Cancel, by who bills you

Pick the route for whoever charges you: the name on your card statement or receipt tells you.

Questions people ask

Keep it for less

Before cancelling, check whether one of these does the job. Offers change and differ by account.

• Free plan The Free plan ($0) covers up to 25,000 monthly active users, and no credit card is needed to sign up; choosing it cancels the paid subscription auth0.com auth0.com
• Cheaper plan Switch between self-service plans (for example Professional to Essentials) at any time; no credit or refund comes with a downgrade to another paid plan auth0.com auth0.com
• Discount program Auth0's startup program is free for a year auth0.com

For AI agents

• The person signs in and handles any two-factor code; an agent should never ask for a password.
• Cancelling means downgrading to the Free plan; it doesn't delete the tenant
• Export users before downgrading: bulk user export isn't available on the Free plan
• A tenant must be downgraded to the Free plan before it can be deleted in the Dashboard: Dashboard > Settings, switch to the Advanced view, Danger Zone > Delete, then Yes, Delete Tenant. It can't be undone
• Refund or credit requests go to Okta Accounts Receivable at ar@okta.com, with the plan the tenant was on, the date of the downgrade or cancellation, and a brief reason
• A failed card charge is retried up to 4 times
• Enterprise main tenants can only be deleted by Auth0 Support

Get this plan as data: get_exit_plan on the Stackcut MCP (stackcut.io/mcp), or /exits/auth0.json. After using a guide, send structured report_guide_feedback for matching or changed steps, missing billing routes or human handoffs; keep unknown language and market omitted. Confirm with the person before the final click, and report the outcome with report_action_outcome, using the exact packet_revision and route_id returned by the plan.

Or give your agent the stackcut-leave skill (a zip): it exports first, walks the steps, stops when the page doesn't match, and leaves the final click to the person.

Delete your account (separate from cancelling)

Cancelling stops the payments; deleting removes the account and its data. Delete-account page (rated hard).

Link from JustDeleteMe (MIT).

Sources

1. Downgrade or Cancel Subscriptions Go to Teams Dashboard > Settings > Subscription. (where the flow starts)
2. Downgrade or Cancel Subscriptions Choose the plan you want to change to, and then select Upgrade or Downgrade. (choosing the plan)
3. Downgrade or Cancel Subscriptions Select Purchase And Start Plan to confirm your plan change. (the confirm step)
4. Downgrade or Cancel Subscriptions Choosing the Free plan cancels your paid subscription. (cancelling means choosing Free)
5. Downgrade or Cancel Subscriptions On the Review and Purchase Plan page, choose between Monthly billing and Annual billing. (the Review and Purchase Plan page)
6. Auth0 Teams Ability to manage subscription and billing details for self-service subscriptions (Teams manage subscription and billing details for self-service subscriptions)
7. Billing Policy To cancel your subscription, downgrade it to the Free plan in the Auth0 Dashboard. (how to cancel)
8. Billing Policy If you cancel your subscription, you may be eligible for a credit or refund depending on the circumstances. (refunds on cancelling)
9. Billing Policy Tenants with no recorded login transactions may be eligible for a credit or refund for any unused portion of the subscription within the last three (3) months. (the unused-subscription refund)
10. Billing Policy Auth0 does not provide credits or refunds when a tenant on a paid plan is downgraded to another paid plan with fewer features. (no refund for paid-to-paid downgrades)
11. Downgrade or Cancel Subscriptions Select the Subscription tab. (the legacy Subscription tab)
12. Downgrade or Cancel Subscriptions Click Subscribe Now to confirm your subscription change. (the legacy confirm step)
13. Billing Policy You can request a credit or refund by contacting Okta Accounts Receivable at ar@okta.com (where refund requests go)
14. Downgrade or Cancel Subscriptions If you have an Enterprise plan, refer to your Auth0 agreement for details. (Enterprise plans follow the agreement)
15. Downgrade or Cancel Subscriptions once your Enterprise Subscription Period ends, the system automatically downgrades your account to the Free Plan. (what happens when an Enterprise term ends)
16. Delete or Reset Tenants Deleting a tenant is an irreversible, destructive action and cannot be undone. (tenant deletion is permanent)
17. Auth0 Pricing Up to 25,000 monthly active users (the Free plan limit)
18. Downgrade or Cancel Subscriptions You can upgrade and downgrade between self-service (Free, Essentials, and Professional) plans at any time. (switching plans at any time)
19. Auth0 Pricing Did we mention our startup program is free for a year? (the startup program)
20. Bulk User Exports Export supported user profile data from Auth0 into a JSON-compatible or CSV format file. (what can be exported)
21. Bulk User Exports limited to 30 fields (the CSV field limit)
22. Bulk User Exports All job-related data is automatically deleted after 24 hours (export jobs expire)
23. Bulk User Exports NDJSON format due to the large size of the export files (the JSON export format)
24. Delete or Reset Tenants Deleted tenants cannot be restored, the tenant name cannot be reused when creating a new tenant, and metrics related to the tenant are lost. (what deleting a tenant loses)
25. Delete or Reset Tenants Go to Dashboard > Settings, and then switch to the Advanced view. (where tenant deletion starts)
26. Delete or Reset Tenants Locate Danger Zone at the bottom of the page, and then select Delete. (the Danger Zone delete)
27. Delete or Reset Tenants Select Yes, Delete Tenant. (the final delete confirm)
28. Billing Policy If your credit card charge fails, we automatically retry to charge it up to 4 times. (failed charges are retried)
29. Delete or Reset Tenants Contact Auth0 Support (Enterprise main tenants are deleted through Auth0 Support)
30. Team Member Management Members with this role have full access to the team dashboard (Team Owners have full access to the Teams Dashboard)
31. Downgrade or Cancel Subscriptions Starting 1 December 2023, any legacy Tenant-based subscription updates (except downgrades to Free) automatically convert to a Team-based subscription. (legacy subscriptions convert to Team-based ones on any change except a downgrade to Free)
32. Downgrade or Cancel Subscriptions When you downgrade your Auth0 plan, you may be eligible for a credit on your next billing cycle or a refund. (credit or refund on downgrading)
33. Billing Policy Brief description of reason for downgrade or cancellation. (what a refund request must include)
34. Open and Manage Support Tickets Go to Support Center and select Open Ticket. (where support tickets are opened)
35. Bulk User Exports This feature is not available on the Free plan. (bulk user export needs a paid plan)
36. Bulk User Exports The download link is valid for 60 seconds. (the export download link expires quickly)
37. Bulk User Exports In the top right corner of the page, select Import/Export Users to go to the Import/Export Users page. (the Dashboard export path)
38. Auth0 Pricing No credit card needed to sign up. (the Free plan needs no card to sign up)
39. Delete or Reset Tenants Before you can delete a tenant in the Dashboard, you must downgrade it to the Free plan. (downgrade before deleting a tenant)

Not confirmed yet

• When a downgrade to the Free plan takes effect (at once or at the end of the billing period) and what confirms it aren't stated on Auth0's help pages
• Auto-renewal and notice terms for self-service plans aren't confirmed here; they would be in Auth0's self-service subscription terms
• Renewal and notice terms for Enterprise plans are set in each customer's Auth0 agreement

Independent re-check, 2026-10-05

A second reviewer re-read the official pages and corrected what was wrong or missing. The JSON lists what changed.

Partly confirmed (see what's unverified), 2026-10-05. Cancel flows change: if this one did, tell us at support@stackcut.io. Stackcut Exits is open data (CC BY 4.0).