{
 "id": "auth0",
 "name": "Auth0",
 "category": "developer_tools",
 "website": "https://auth0.com",
 "domains": [
  "auth0.com"
 ],
 "summary": "Self-service plans cancel by downgrading to Free: Teams Dashboard > Settings > Subscription, choose Free, confirm. Export users first: bulk export isn't on Free. The tenant keeps running on Free; deleting it is separate and irreversible. Enterprise plans follow your Auth0 agreement and drop to Free when the term ends.",
 "routes": [
  {
   "channel": "direct_web",
   "label": "Self-service plans",
   "applies_to": "Self-service Essentials and Professional subscriptions managed in the Teams Dashboard",
   "who": "A Team Owner: Team Owners have full access to the Teams Dashboard, where self-service subscriptions and billing are managed",
   "method": "self_serve",
   "start_url": "https://accounts.auth0.com",
   "steps": [
    {
     "do": "Go to the Teams Dashboard, then Settings > Subscription",
     "expect": "Subscription"
    },
    {
     "do": "Choose the Free plan and select Downgrade: choosing Free cancels the paid subscription",
     "expect": "Review and Purchase Plan"
    },
    {
     "do": "On the Review and Purchase Plan page, select Purchase And Start Plan to confirm the change",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": null,
   "notice": null,
   "refund": "When you downgrade, you may be eligible for a credit on your next billing cycle or a refund, depending on the circumstances; tenants with no recorded logins may get one for the unused part of the subscription within the last three months. Ask Okta Accounts Receivable at ar@okta.com. Downgrading to another paid plan earns no credit or refund",
   "fees": null,
   "source_ids": [
    "s1",
    "s2",
    "s3",
    "s4",
    "s5",
    "s6",
    "s30",
    "s7",
    "s8",
    "s9",
    "s10",
    "s13",
    "s32"
   ]
  },
  {
   "channel": "direct_web",
   "label": "Legacy tenant subscriptions",
   "applies_to": "Older tenant-based subscriptions still managed per tenant in the Auth0 Dashboard. Since 1 December 2023 any change except a downgrade to Free converts them to a Team-based subscription",
   "who": "An administrator of the tenant in the Auth0 Dashboard",
   "method": "self_serve",
   "start_url": "https://manage.auth0.com/#/tenant/general",
   "steps": [
    {
     "do": "In the Auth0 Dashboard, go to Settings and select the Subscription tab",
     "expect": "Subscription"
    },
    {
     "do": "Choose the Free plan, then select Downgrade",
     "expect": null
    },
    {
     "do": "Click Subscribe Now to confirm the change",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": null,
   "notice": null,
   "refund": "You may be eligible for a credit or refund depending on the circumstances (ask Okta Accounts Receivable at ar@okta.com)",
   "fees": null,
   "source_ids": [
    "s11",
    "s2",
    "s12",
    "s31",
    "s7",
    "s8",
    "s9",
    "s13"
   ]
  },
  {
   "channel": "sales_contract",
   "applies_to": "Auth0 Enterprise plans",
   "who": "Your organization, under its Auth0 agreement",
   "method": "contact_sales",
   "start_url": "https://support.auth0.com",
   "steps": [
    {
     "do": "Check your Auth0 agreement for its renewal and termination terms",
     "expect": null
    },
    {
     "do": "To delete an Enterprise plan's main tenant, open a ticket in the Auth0 Support Center (support.auth0.com, Open Ticket); child tenants can be deleted in the Dashboard",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "When the Enterprise subscription period ends, the account is automatically downgraded to the Free plan",
   "notice": null,
   "refund": null,
   "fees": null,
   "source_ids": [
    "s14",
    "s15",
    "s29",
    "s35"
   ]
  }
 ],
 "pay_less": [
  {
   "type": "free_plan",
   "what": "The Free plan ($0) covers up to 25,000 monthly active users, and no credit card is needed to sign up; choosing it cancels the paid subscription",
   "evidence": "documented",
   "source_ids": [
    "s4",
    "s17",
    "s39"
   ]
  },
  {
   "type": "downgrade",
   "what": "Switch between self-service plans (for example Professional to Essentials) at any time; no credit or refund comes with a downgrade to another paid plan",
   "evidence": "documented",
   "source_ids": [
    "s18",
    "s10"
   ]
  },
  {
   "type": "discount_program",
   "what": "Auth0's startup program is free for a year",
   "evidence": "documented",
   "source_ids": [
    "s19"
   ]
  }
 ],
 "export": [
  {
   "data": "User profiles in a tenant",
   "how": "Before downgrading: Dashboard > User Management > Users, then Import/Export Users at the top right; or a Management API export job (POST /jobs/users-exports)",
   "format": "JSON (NDJSON) or CSV",
   "limits": "Bulk user export isn't available on the Free plan, so export before you downgrade. CSV exports are limited to 30 fields; export job data is deleted after 24 hours and the download link is valid for 60 seconds",
   "source_ids": [
    "s20",
    "s21",
    "s22",
    "s23",
    "s36",
    "s37",
    "s38"
   ]
  }
 ],
 "after_cancel": {
  "access_until": "Downgrading to Free doesn't close the tenant: it keeps running on the Free plan until you delete it",
  "data_kept": "The tenant and its data stay on the Free plan until deleted. Deleting a tenant is irreversible: it can't be restored, its name can't be reused, and its metrics are lost",
  "you_lose": [
   "Paid-plan features beyond the Free plan",
   "Everything in a deleted tenant, which can't be restored",
   "The tenant name, which can't be reused after deletion"
  ]
 },
 "agent_notes": {
  "sign_in_needed": true,
  "phone_or_chat_only": false,
  "retention_step": null,
  "tips": [
   "Cancelling means downgrading to the Free plan; it doesn't delete the tenant",
   "Export users before downgrading: bulk user export isn't available on the Free plan",
   "A tenant must be downgraded to the Free plan before it can be deleted in the Dashboard: Dashboard > Settings, switch to the Advanced view, Danger Zone > Delete, then Yes, Delete Tenant. It can't be undone",
   "Refund or credit requests go to Okta Accounts Receivable at ar@okta.com, with the plan the tenant was on, the date of the downgrade or cancellation, and a brief reason",
   "A failed card charge is retried up to 4 times",
   "Enterprise main tenants can only be deleted by Auth0 Support"
  ]
 },
 "sources": [
  {
   "id": "s1",
   "url": "https://auth0.com/docs/troubleshoot/customer-support/manage-subscriptions/downgrade-or-cancel-subscriptions",
   "title": "Downgrade or Cancel Subscriptions",
   "publisher": "vendor",
   "quote": "Go to Teams Dashboard > Settings > Subscription.",
   "supports": "where the flow starts"
  },
  {
   "id": "s2",
   "url": "https://auth0.com/docs/troubleshoot/customer-support/manage-subscriptions/downgrade-or-cancel-subscriptions",
   "title": "Downgrade or Cancel Subscriptions",
   "publisher": "vendor",
   "quote": "Choose the plan you want to change to, and then select Upgrade or Downgrade.",
   "supports": "choosing the plan"
  },
  {
   "id": "s3",
   "url": "https://auth0.com/docs/troubleshoot/customer-support/manage-subscriptions/downgrade-or-cancel-subscriptions",
   "title": "Downgrade or Cancel Subscriptions",
   "publisher": "vendor",
   "quote": "Select Purchase And Start Plan to confirm your plan change.",
   "supports": "the confirm step"
  },
  {
   "id": "s4",
   "url": "https://auth0.com/docs/troubleshoot/customer-support/manage-subscriptions/downgrade-or-cancel-subscriptions",
   "title": "Downgrade or Cancel Subscriptions",
   "publisher": "vendor",
   "quote": "Choosing the Free plan cancels your paid subscription.",
   "supports": "cancelling means choosing Free"
  },
  {
   "id": "s5",
   "url": "https://auth0.com/docs/troubleshoot/customer-support/manage-subscriptions/downgrade-or-cancel-subscriptions",
   "title": "Downgrade or Cancel Subscriptions",
   "publisher": "vendor",
   "quote": "On the Review and Purchase Plan page, choose between Monthly billing and Annual billing.",
   "supports": "the Review and Purchase Plan page"
  },
  {
   "id": "s6",
   "url": "https://auth0.com/docs/get-started/auth0-teams",
   "title": "Auth0 Teams",
   "publisher": "vendor",
   "quote": "Ability to manage subscription and billing details for self-service subscriptions",
   "supports": "Teams manage subscription and billing details for self-service subscriptions"
  },
  {
   "id": "s7",
   "url": "https://auth0.com/docs/troubleshoot/customer-support/operational-policies/billing-policy",
   "title": "Billing Policy",
   "publisher": "vendor",
   "quote": "To cancel your subscription, downgrade it to the Free plan in the Auth0 Dashboard.",
   "supports": "how to cancel"
  },
  {
   "id": "s8",
   "url": "https://auth0.com/docs/troubleshoot/customer-support/operational-policies/billing-policy",
   "title": "Billing Policy",
   "publisher": "vendor",
   "quote": "If you cancel your subscription, you may be eligible for a credit or refund depending on the circumstances.",
   "supports": "refunds on cancelling"
  },
  {
   "id": "s9",
   "url": "https://auth0.com/docs/troubleshoot/customer-support/operational-policies/billing-policy",
   "title": "Billing Policy",
   "publisher": "vendor",
   "quote": "Tenants with no recorded login transactions may be eligible for a credit or refund for any unused portion of the subscription within the last three (3) months.",
   "supports": "the unused-subscription refund"
  },
  {
   "id": "s10",
   "url": "https://auth0.com/docs/troubleshoot/customer-support/operational-policies/billing-policy",
   "title": "Billing Policy",
   "publisher": "vendor",
   "quote": "Auth0 does not provide credits or refunds when a tenant on a paid plan is downgraded to another paid plan with fewer features.",
   "supports": "no refund for paid-to-paid downgrades"
  },
  {
   "id": "s11",
   "url": "https://auth0.com/docs/troubleshoot/customer-support/manage-subscriptions/downgrade-or-cancel-subscriptions",
   "title": "Downgrade or Cancel Subscriptions",
   "publisher": "vendor",
   "quote": "Select the Subscription tab.",
   "supports": "the legacy Subscription tab"
  },
  {
   "id": "s12",
   "url": "https://auth0.com/docs/troubleshoot/customer-support/manage-subscriptions/downgrade-or-cancel-subscriptions",
   "title": "Downgrade or Cancel Subscriptions",
   "publisher": "vendor",
   "quote": "Click Subscribe Now to confirm your subscription change.",
   "supports": "the legacy confirm step"
  },
  {
   "id": "s13",
   "url": "https://auth0.com/docs/troubleshoot/customer-support/operational-policies/billing-policy",
   "title": "Billing Policy",
   "publisher": "vendor",
   "quote": "You can request a credit or refund by contacting Okta Accounts Receivable at ar@okta.com",
   "supports": "where refund requests go"
  },
  {
   "id": "s14",
   "url": "https://auth0.com/docs/troubleshoot/customer-support/manage-subscriptions/downgrade-or-cancel-subscriptions",
   "title": "Downgrade or Cancel Subscriptions",
   "publisher": "vendor",
   "quote": "If you have an Enterprise plan, refer to your Auth0 agreement for details.",
   "supports": "Enterprise plans follow the agreement"
  },
  {
   "id": "s15",
   "url": "https://auth0.com/docs/troubleshoot/customer-support/manage-subscriptions/downgrade-or-cancel-subscriptions",
   "title": "Downgrade or Cancel Subscriptions",
   "publisher": "vendor",
   "quote": "once your Enterprise Subscription Period ends, the system automatically downgrades your account to the Free Plan.",
   "supports": "what happens when an Enterprise term ends"
  },
  {
   "id": "s16",
   "url": "https://auth0.com/docs/troubleshoot/customer-support/manage-subscriptions/delete-or-reset-tenant",
   "title": "Delete or Reset Tenants",
   "publisher": "vendor",
   "quote": "Deleting a tenant is an irreversible, destructive action and cannot be undone.",
   "supports": "tenant deletion is permanent"
  },
  {
   "id": "s17",
   "url": "https://auth0.com/pricing",
   "title": "Auth0 Pricing",
   "publisher": "vendor",
   "quote": "Up to 25,000 monthly active users",
   "supports": "the Free plan limit"
  },
  {
   "id": "s18",
   "url": "https://auth0.com/docs/troubleshoot/customer-support/manage-subscriptions/downgrade-or-cancel-subscriptions",
   "title": "Downgrade or Cancel Subscriptions",
   "publisher": "vendor",
   "quote": "You can upgrade and downgrade between self-service (Free, Essentials, and Professional) plans at any time.",
   "supports": "switching plans at any time"
  },
  {
   "id": "s19",
   "url": "https://auth0.com/pricing",
   "title": "Auth0 Pricing",
   "publisher": "vendor",
   "quote": "Did we mention our startup program is free for a year?",
   "supports": "the startup program"
  },
  {
   "id": "s20",
   "url": "https://auth0.com/docs/manage-users/user-migration/bulk-user-exports",
   "title": "Bulk User Exports",
   "publisher": "vendor",
   "quote": "Export supported user profile data from Auth0 into a JSON-compatible or CSV format file.",
   "supports": "what can be exported"
  },
  {
   "id": "s21",
   "url": "https://auth0.com/docs/manage-users/user-migration/bulk-user-exports",
   "title": "Bulk User Exports",
   "publisher": "vendor",
   "quote": "limited to 30 fields",
   "supports": "the CSV field limit"
  },
  {
   "id": "s22",
   "url": "https://auth0.com/docs/manage-users/user-migration/bulk-user-exports",
   "title": "Bulk User Exports",
   "publisher": "vendor",
   "quote": "All job-related data is automatically deleted after 24 hours",
   "supports": "export jobs expire"
  },
  {
   "id": "s23",
   "url": "https://auth0.com/docs/manage-users/user-migration/bulk-user-exports",
   "title": "Bulk User Exports",
   "publisher": "vendor",
   "quote": "NDJSON format due to the large size of the export files",
   "supports": "the JSON export format"
  },
  {
   "id": "s24",
   "url": "https://auth0.com/docs/troubleshoot/customer-support/manage-subscriptions/delete-or-reset-tenant",
   "title": "Delete or Reset Tenants",
   "publisher": "vendor",
   "quote": "Deleted tenants cannot be restored, the tenant name cannot be reused when creating a new tenant, and metrics related to the tenant are lost.",
   "supports": "what deleting a tenant loses"
  },
  {
   "id": "s25",
   "url": "https://auth0.com/docs/troubleshoot/customer-support/manage-subscriptions/delete-or-reset-tenant",
   "title": "Delete or Reset Tenants",
   "publisher": "vendor",
   "quote": "Go to Dashboard > Settings, and then switch to the Advanced view.",
   "supports": "where tenant deletion starts"
  },
  {
   "id": "s26",
   "url": "https://auth0.com/docs/troubleshoot/customer-support/manage-subscriptions/delete-or-reset-tenant",
   "title": "Delete or Reset Tenants",
   "publisher": "vendor",
   "quote": "Locate Danger Zone at the bottom of the page, and then select Delete.",
   "supports": "the Danger Zone delete"
  },
  {
   "id": "s27",
   "url": "https://auth0.com/docs/troubleshoot/customer-support/manage-subscriptions/delete-or-reset-tenant",
   "title": "Delete or Reset Tenants",
   "publisher": "vendor",
   "quote": "Select Yes, Delete Tenant.",
   "supports": "the final delete confirm"
  },
  {
   "id": "s28",
   "url": "https://auth0.com/docs/troubleshoot/customer-support/operational-policies/billing-policy",
   "title": "Billing Policy",
   "publisher": "vendor",
   "quote": "If your credit card charge fails, we automatically retry to charge it up to 4 times.",
   "supports": "failed charges are retried"
  },
  {
   "id": "s29",
   "url": "https://auth0.com/docs/troubleshoot/customer-support/manage-subscriptions/delete-or-reset-tenant",
   "title": "Delete or Reset Tenants",
   "publisher": "vendor",
   "quote": "Contact Auth0 Support",
   "supports": "Enterprise main tenants are deleted through Auth0 Support"
  },
  {
   "id": "s30",
   "url": "https://auth0.com/docs/get-started/auth0-teams/team-member-management",
   "title": "Team Member Management",
   "publisher": "vendor",
   "quote": "Members with this role have full access to the team dashboard",
   "supports": "Team Owners have full access to the Teams Dashboard"
  },
  {
   "id": "s31",
   "url": "https://auth0.com/docs/troubleshoot/customer-support/manage-subscriptions/downgrade-or-cancel-subscriptions",
   "title": "Downgrade or Cancel Subscriptions",
   "publisher": "vendor",
   "quote": "Starting 1 December 2023, any legacy Tenant-based subscription updates (except downgrades to Free) automatically convert to a Team-based subscription.",
   "supports": "legacy subscriptions convert to Team-based ones on any change except a downgrade to Free"
  },
  {
   "id": "s32",
   "url": "https://auth0.com/docs/troubleshoot/customer-support/manage-subscriptions/downgrade-or-cancel-subscriptions",
   "title": "Downgrade or Cancel Subscriptions",
   "publisher": "vendor",
   "quote": "When you downgrade your Auth0 plan, you may be eligible for a credit on your next billing cycle or a refund.",
   "supports": "credit or refund on downgrading"
  },
  {
   "id": "s34",
   "url": "https://auth0.com/docs/troubleshoot/customer-support/operational-policies/billing-policy",
   "title": "Billing Policy",
   "publisher": "vendor",
   "quote": "Brief description of reason for downgrade or cancellation.",
   "supports": "what a refund request must include"
  },
  {
   "id": "s35",
   "url": "https://auth0.com/docs/troubleshoot/customer-support/open-and-manage-support-tickets",
   "title": "Open and Manage Support Tickets",
   "publisher": "vendor",
   "quote": "Go to Support Center and select Open Ticket.",
   "supports": "where support tickets are opened"
  },
  {
   "id": "s36",
   "url": "https://auth0.com/docs/manage-users/user-migration/bulk-user-exports",
   "title": "Bulk User Exports",
   "publisher": "vendor",
   "quote": "This feature is not available on the Free plan.",
   "supports": "bulk user export needs a paid plan"
  },
  {
   "id": "s37",
   "url": "https://auth0.com/docs/manage-users/user-migration/bulk-user-exports",
   "title": "Bulk User Exports",
   "publisher": "vendor",
   "quote": "The download link is valid for 60 seconds.",
   "supports": "the export download link expires quickly"
  },
  {
   "id": "s38",
   "url": "https://auth0.com/docs/manage-users/user-migration/bulk-user-exports",
   "title": "Bulk User Exports",
   "publisher": "vendor",
   "quote": "In the top right corner of the page, select Import/Export Users to go to the Import/Export Users page.",
   "supports": "the Dashboard export path"
  },
  {
   "id": "s39",
   "url": "https://auth0.com/pricing",
   "title": "Auth0 Pricing",
   "publisher": "vendor",
   "quote": "No credit card needed to sign up.",
   "supports": "the Free plan needs no card to sign up"
  },
  {
   "id": "s40",
   "url": "https://auth0.com/docs/troubleshoot/customer-support/manage-subscriptions/delete-or-reset-tenant",
   "title": "Delete or Reset Tenants",
   "publisher": "vendor",
   "quote": "Before you can delete a tenant in the Dashboard, you must downgrade it to the Free plan.",
   "supports": "downgrade before deleting a tenant"
  }
 ],
 "verification": {
  "level": "partial",
  "checked_on": "2026-10-05",
  "by": "stackcut-research",
  "unverified": [
   "When a downgrade to the Free plan takes effect (at once or at the end of the billing period) and what confirms it aren't stated on Auth0's help pages",
   "Auto-renewal and notice terms for self-service plans aren't confirmed here; they would be in Auth0's self-service subscription terms",
   "Renewal and notice terms for Enterprise plans are set in each customer's Auth0 agreement"
  ],
  "review": {
   "by": "stackcut-review",
   "on": "2026-10-05",
   "result": "fixed",
   "notes": [
    "Re-checked the self-service, legacy and Enterprise routes, refunds, tenant deletion and the export against Auth0's docs; steps and refund rules confirmed",
    "Export: bulk user export isn't available on the Free plan, so it must happen before the downgrade; added the Dashboard path and the 60-second download link. Removed the claim about password hashes, which the export page doesn't make",
    "Who can cancel: Team Owners, who have full access to the Teams Dashboard (Auth0's team roles page)",
    "Legacy route: added the Downgrade step before Subscribe Now, and that any change other than a downgrade to Free converts it to a Team-based subscription",
    "Tips: a tenant must be on Free before it can be deleted; what a refund request must include; Free plan needs no card to sign up"
   ]
  }
 },
 "delete_account": {
  "url": "https://community.auth0.com/t/how-can-i-delete-my-auth0-auth0-community-forum-account/34689",
  "difficulty": "hard",
  "source": "JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"
 },
 "page": "https://stackcut.io/cancel/auth0",
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 "license": "CC-BY-4.0",
 "credit": "Stackcut Exits (https://stackcut.io/cancel), CC BY 4.0"
}