How to cancel Atlassian (Jira, Confluence, Trello)

Before you cancel

Export first

• Jira Cloud site backup: work items and fields, boards and sprints, users and groups, comments, and optionally attachments: In Jira, open Settings, then System; in the IMPORT AND EXPORT section select Backup manager; under Backup for cloud select Create backup for cloud, then Download backup file. Automation flows and third-party app data are not included support.atlassian.com
• All boards in a Trello Workspace: A Workspace admin finds the Workspace on the left of Trello, selects Settings, then Export, and creates or downloads an export (CSV and JSON; attachments optional in a ZIP). Needs Trello Premium; on other plans, any board member can export a single board to JSON (board menu, Print, Export, and Share) support.atlassian.com

What happens to your data

After a cloud site is deactivated, product data is kept for a period that depends on the plan.

What you lose

• Access to the Jira or Confluence site once it is deactivated
• Trello: only the 10 most active Workspace boards stay open; other boards are closed but not deleted, and paid-feature data is hidden

Cancel, by who bills you

Pick the route for whoever charges you: the name on your card statement or receipt tells you.

Questions people ask

Keep it for less

Before cancelling, check whether one of these does the job. Offers change and differ by account.

• Free plan Jira, Confluence and other cloud apps have a Free plan for up to 10 users (3 agents for Jira Service Management); reduce your user count to switch back to it support.atlassian.com
• Cheaper plan Move a Trello Workspace from Premium to Standard; the change applies at the end of the billing period support.atlassian.com
• Pay yearly Trello annual billing costs less over a year than monthly support.atlassian.com

For AI agents

• The person signs in and handles any two-factor code; an agent should never ask for a password.
• Trello plans can only be changed or cancelled on the web: the desktop and mobile apps don't support subscription management
• Each Trello Workspace is upgraded and billed separately, so cancel each paid Workspace
• A scheduled Atlassian deactivation can be undone from Manage before it takes effect
• A Trello free trial with a card on file converts to paid at the end; to cancel it early, contact Trello billing support

Get this plan as data: get_exit_plan on the Stackcut MCP (stackcut.io/mcp), or /exits/atlassian.json. After using a guide, send structured report_guide_feedback for matching or changed steps, missing billing routes or human handoffs; keep unknown language and market omitted. Confirm with the person before the final click, and report the outcome with report_action_outcome, using the exact packet_revision and route_id returned by the plan.

Or give your agent the stackcut-leave skill (a zip): it exports first, walks the steps, stops when the page doesn't match, and leaves the final click to the person.

Delete your account (separate from cancelling)

Cancelling stops the payments; deleting removes the account and its data. Delete-account page (rated medium).

Link from JustDeleteMe (MIT).

Sources

1. Deactivate a subscription Who can do this? Billing admins Organization admins Site administrators (who can deactivate)
2. Deactivate a subscription Go to admin.atlassian.com/billing. Select your billing account if you have more than one. (where the flow starts)
3. Deactivate a subscription Select Subscriptions, find the subscription you want to cancel, and select Manage. Select more actions > Deactivate, then review and confirm your cancellation. (the deactivate steps)
4. Deactivate a subscription If you deactivate your app subscription, we won't process any further renewals. After your subscription period ends, you'll be able to access your site for 15 more days. (when access ends)
5. Deactivate a subscription Your site will then be deactivated, and your product data will be retained for a period of time, which varies depending on your plan. (what is kept after deactivation)
6. Deactivate a subscription Go to my.atlassian.com. Find the subscription you want to cancel, then select to expand options. Select the Cancel Subscription and follow the prompts to confirm. (the original billing experience steps)
7. Deactivate a subscription If you have an Enterprise plan, the way you cancel your subscription will be a little different. For help with this, email us at sales-ops-support@atlassian.com. (the Enterprise route)
8. Deactivate a subscription Select Undo deactivation, then follow the on-screen instructions to contact support. (a scheduled deactivation can be undone)
9. Request a refund You can request a refund for your subscription if it is your initial purchase of the Atlassian app and if you request it within 30 days of your purchase. (the refund window)
10. Request a refund Cloud renewals and upgrades cannot be refunded. (no refunds for renewals)
11. Understand the new partner-managed subscriptions portal You will use the partner-managed subscriptions portal to view or deactivate your partner-managed subscriptions. (the partner route)
12. Change or cancel your Trello plan You'll need to be a Workspace administrator to cancel your Trello Premium or Standard Workspace plan. (who can cancel Trello)
13. Change or cancel your Trello plan Select the Trello logo in the header Select the Workspace Select Billing Select Cancel at the bottom of the page (the Trello cancel steps)
14. Change or cancel your Trello plan Your Workspace plan will be canceled at the end of its billing period and it will become a free Workspace (when a Trello cancel takes effect)
15. Change or cancel your Trello plan Our desktop and mobile apps don't currently support subscription management. (Trello must be cancelled on the web)
16. Change or cancel your Trello plan with centralized billing Select Change plan to see the current upgrade and downgrade options for your Workspace Choose the Free plan (the centralized billing cancel step)
17. Change or cancel your Trello plan To change an Enterprise plan, contact your assigned advocate or raise a ticket with Trello Support. (the Trello Enterprise route)
18. Manage users and user tiers Free plans are available for up to 10 users (or three agents for Jira Service Management). (the Free plan limit)
19. Manage users and user tiers You can switch back to a Free plan at any time by reducing your user count. (moving back to the Free plan)
20. How billing works with Trello Premium and Standard Refunds are available within the first 30 days of upgrading a Workspace. (the Trello refund window)
21. Change or cancel your Trello plan When you change from Premium to Standard your Workspace will change to the new plan at the end of its billing period. (downgrading Trello)
22. How billing works with Trello Premium and Standard You'll pay less with annual over the course of a year. (Trello annual billing)
23. Export data from Jira Cloud Under Backup for cloud, select Create backup for cloud. (how to back up Jira)
24. Export data from Jira Cloud After the backup is complete, select Download backup file. (downloading the Jira backup)
25. Export data from Trello With Trello Premium, you can export all the boards in your Workspace in both CSV and JSON format. (exporting a Trello Workspace)
26. Export data from Trello Only Workspace admins can create and download exports from the Workspace settings. (who can export a Workspace)
27. Change or cancel your Trello plan The 10 most active Workspace boards will remain open. Other boards will be closed, but not deleted. (what a Trello Workspace loses)
28. Export data from Jira Cloud In the IMPORT AND EXPORT section, select Backup manager. (where Jira backups are made)
29. Export data from Trello Find your Workspace on the left, then select Settings Select Export (where a Trello Workspace export is made)
30. Deactivate a subscription Subscriptions on the Free plan will be deactivated immediately. (Free plan subscriptions end at once)
31. Deactivate a subscription If you're on a free trial of a Standard or Premium plan, deactivating your app will also end your trial. (deactivating ends a free trial)
32. Deactivate a subscription No credit is offered for canceling an account prior to the end of a billing cycle. (no credit for cancelling mid-cycle)
33. Request a refund Refunds for monthly cloud subscriptions are only available within the first paid month after the trial period. (the monthly refund window)
34. Deactivate a subscription Who can do this? Organization admins Site admins Billing contacts (who can cancel on the original billing experience)
35. Understand the new partner-managed subscriptions portal You can deactivate subscriptions from the Subscription details page. If you deactivate a subscription, any linked subscription will also be deactivated. (where to deactivate in the partner portal)
36. Understand the new partner-managed subscriptions portal When your Partner assigns you as a customer contact to a subscription for the first time, you will receive a welcome email with a link to access the new portal. (how you get into the partner portal)
37. Change or cancel your Trello plan If a payment method is added, a Workspaces on a free trial will automatically convert to that paid plan at the end of the trial period. (a Trello trial with a card converts to paid)
38. Change or cancel your Trello plan If you want to cancel your free trial early, please contact our billing support team for help. (cancelling a Trello trial early)
39. Export data from Trello All board members can export a board to raw JSON format. (single-board export on any plan)

Not confirmed yet

• How long product data is kept after deactivation depends on the plan and is on a separate page that was not read
• Confluence backup steps were not researched (Jira backup is covered)
• Whether the Atlassian cloud flow asks for a reason or shows an offer is not documented
• The partner portal's deactivate button and confirmation screens are not described beyond the Subscription details page

Independent re-check, 2026-09-29

A second reviewer re-read the official pages and corrected what was wrong or missing. The JSON lists what changed.

Checked against official help pages, 2026-09-29. Cancel flows change: if this one did, tell us at support@stackcut.io. Stackcut Exits is open data (CC BY 4.0).